Galaxy Nexus - online upgrade not going well

I tried to order the Galaxy Nexus through the Verizon online site.  Two problems:  First, the system will not give me the NE2 discount.  Second, I have an unlimited data plan on my existing phone and site wants me to change to another one.   I'm going to order by phone but I prefer online as I can type in specific address information and verify the terms in writing.

I'm clearly eligible for the NE2 since it's only been three months since the regular upgrade time.  And the VZW web page has an indicator that shows that this particular line is eligible for the loyalty discount. 
But when browsing through the list of phones, the prices of some recent models, such as the RAZR and Galaxy Nexus, do not reflect the loyalty discount.  Most others, such as the iPhones, clearly list the discount and show it subtracted from the normal price.  Note that the Galaxy Nexus price does not have the NE2 already embedded in it.  The Galaxy Nexus has the same price on my NE2-eligible account as on my other lines that are upgrade eligible but not NE-2 eligible.  And the NE2 adjustment does not get taken off later in the order process. 

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