Galaxy S3 Issue

My SIII has gone wonky the past week and I cannot seem to get it to reset. I completed the upgrade offered and now my restart/power off screen will randomly appear when I am using my phone and glitch some of my applications. The phone screen will also light up for no reason and the reception though never great has tanked even worse. Also, it has started hanging up when on phone calls and the screen will just blink on and off and I cannot get it to stay on long enough to cancel the call or anything. I have had to take out the battery to make it stop twice now. I am not eligible to upgrade till August, please help so I don't go crazy dealing with this before then!!

Hi SissyBob,
Software updates should improve your device! Let's get your device back to working properly. Software updates backup your phone, wipe the current software, install the new update, then restore the device. It appears that some items did not restore properly back to the device after the update. I would recommend a Hard Reset to the device to fix and restore the software properly http://vz.to/1mJmqQj .
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Samsung Galaxy S3 Issues - No Network Connection! Please Help.

I have had my S3 for a few weeks now with no issues.
Suddenly in the last two days, my phone is silent for a while, which is uncommon. I generally have a consistent stream of notifications, emails, texts, etc. So when I picked up the phone, the 4GLTE signal is usually located, I saw a Ø icon. I thought that was weird but thought maybe I was in a bad coverage area. So I walked around outside the office building and got a notification when I clicked the Internet app, "No Network Connection."
Of course, I initially thought the SIM card was maybe messed up. I restarted the phone, and all was well. Then yesterday, the same thing! Now this morning my alarm goes off at 4:30am like always - only I get up to get ready for the gym and I see it's only 3:30. The auto-detect for time zone is wacky.
Upon googling no network connection with the galaxy, I see some S2 users had this same issue. Is this a phone issue? Network issue? SIM issue? It's done it twice in the last two days, so I don't know if I need to contact Verizon or what!
Thanks for any advice you can give.

It's really funny that anyone believes Verizon when they say an OTA is coming "soon" or "next month" or "next week". They only tell you these things to placate you and get you off the phone. They have no idea when an OTA is being rolled out!!!
Verizon is the absolute worst provider when it comes to timely phone updates. How long did it take for Verizon to update the Nexus compared to the GSM version? 6+ months!!
Be prepared to wait that long for an OTA to fix the dropped call issue, the data reception issue, the SIM card issue and the time zone issue.

Galaxy S4 Issue

My Galaxy S4 has been rebooting at unusual times for the last 24 hours and now has rebooted and will not go past the Verizion Screen. I have heard this is an issue with this phone but wonder what I can do to get my phone working again?

I don't have the S4, I have the Droid 4, but I show both the 4G and the wifi icons - if wifi is active the 4G is white, and vice versa. It's detecting both but using the wifi if available.

Lollipop for Galaxy S5 issue

I'm sure you've had this come across here more times than I can count or care to count anyways, but I'm pointing out the glaring issues with the lollipop OS update for the Galaxy S5. Now, I'm not going to use bold or CAPS, or a bunch of !!!! to discuss this, but here's the timeline of what happened and why we need the actual fixed version of this OS.
1. Last week, on 2/4/2015 my phone told me I had to reboot as there was an OS Update and it was the first of two such updates. I figured at least I was at work and on the company wireless so I wasn't going to incur data usage to redownload what I use so I went ahead and did it. After watching it grind away and a couple restarts later, I was in the new OS. The fact that it's as ugly as the latest IOS from Apple aside, I started to poke around a bit, everything seemed okay so I set my work email back up, reloaded my contacts and downloaded only the apps that had updates to say they worked with it. This leads me to #2.
2. Within 30 mins of that all being completed, all ability to charge off a USB 3.0 port was gone, and in fact the battery was going down from being plugged in. My work computer isn't a hunk of junk and it worked fine with KitKat installed. I unplugged, rebooted, and plugged back in, the charge went up 2% (it had drained 8% prior) and then that's when the fun really started as the phone got nice and hot. So I took it out of the nice big case that Verizon sold me and powered it off because it was really hot already. I waited for it to cool off and then I powered it up. Imagine my shock when the battery said 87% so I figured something got garfed and I cleared the cache after powering off/on. Within 2 minutes, I had a nice handwarmer again so I sighed and went to the next step.
3. Reformat - this is a pain in the neck, because I did this twice in 90 mins because the first time, I did it, it started getting hot again. The second time I did it, it went slower, and when it was done and over with, I was able to charge the phone off USB 3.0 again, but it was extremely slow.
4. This is everything from that day to today.
    a. Any call drains the battery like a thirsty person drinking water.
    b. App usage kills the phone like a hungry wolf eating a fresh kill in the woods.
    c. Idling with nothing active and I do mean nothing gives new meaning to the term mobile hot spot.
    d. The phone would lose a race with the tortoise, even if the phone was the only one in the race as everything runs slow.
I've let it sit a week to 'burn in' and it's not improved at all. I went to get coffee from my desk at work and in 5 mins, the phone lost charge from 100% to 94% and nothing was running. I do not have any active services going except for the fact it's on my Exchange mailserver, GPS is off, the screen brightness is at it's lowest, etc. I don't even have any apps on the phone going to that could be an issue, no social media, nothing - my phone is more anti-social than a rabid honey badger. Now before any support tells me to clear the cache or run in safe mode, I've done that, I'm in IT so I know how to Google and find answers, they don't work so your links you'll post, like from a generic customer service textbook file, have already been checked and it doesn't help. And if I warranty the phone, I will get a 'certified' refurb phone, which considering what I paid for my S5 (it replaced an overheating Iphone 4s inbetween renewal dates), I do not want a refurb. I dealt with this once before with refurbs and after 4 bad ones in a row I ended my old contract with Verizon. I returned to Verizon when I wound up going to Florida for a trip and my company AT&T phone wouldn't work and I was 60 feet away from a tower and AT&T wouldn't do anything for me.
I have heard there is an 5.0.1 / 5.0.2 OS that fixed all the glaring issues.
Why do we not have that being 'pushed' to us?

Before someone gets on to me about LG not being first and that the Moto X 14 got it out of the box first...LG was supposed to be on point to release before the rest, Moto excluded i guess. Definitely wasn't supposed to be Samsung First. I never got why the new got the new first. Old should get new first, unless of course, you have an S5 riddled with issues, then maybe an update would help and it should be the first in line.

SWR10 and Samsung Galaxy S6 issues

Good afternoon all.
I have just got the SWR10 and have been trying to set it up with my Galaxy S6. It connects via ufc but just keeps saying updating firmware and won't go any further.
I have reset it a few times and wiped all the data but its still trying to update firmware.
Please help as I'm getting irritated now lol

Different devices but see this:
https://talk.sonymobile.com/t5/SmartBand/Firmware-Updating-smartband-does-not-complete/m-p/1005896#U1005896
You are not the first to have this issue.

Galaxy Nexus issues (my story)

I was having bad static and dropped calls on my Nexus. I called an received a replacement Nexus. My new Nexus was worse! The loud screech and static on 1 out of every 3 or 4 calls was excessive. I had to do a battery pull at least twice a week. My new refurbished replacement came with a new issue as well no 4g.
After 3 weeks of issues with the new phone and calling back and forth to tech support I wanted out of my contract. A supervisor upgraded me to an S3 at no charge and no contract extension. I was relived to finally get some customer service, but unfortunately it was short lived. I was told I would have to buy a battery and back cover for 50 bucks. I was livid so they discounted the price to 30 bucks. I explained that I have been a customer since 2006 and asking me to accept a phone to solve my issues by purchasing a back cover and battery. Its 30 bucks and Verizon is a Billion dollar company. I explained I have not been able to consistently use my phone based on the services promised due to my issues and now I have to pay 30 bucks for that. I'm paying 160.00 a month for a plan I wasn't able to fully utilize. Will I get a discount for the time I was unable to use my phone. The answer is no.
At the end of the day the supervisor stated that the system would not allow them to pay for the back cover and battery. I also went to a store and they said the same. So now I had to wait 5 days without a phone because I refused to pay 30 bucks for a back cover and battery. I ordered a back cover and battery from Amazon for 10 bucks.
I'm very upset at how I was treated and the run around I got to resolve all these issues. The 30 bucks just pushed me over the top. All they had to do was send me a battery and back cover. As of now I am looking at a different carrier as its obviously Verizon does not value taking care of its long term customers.
I went ahead and canceled one of my lines today and will eat the early termination fee. I will cancel my main line and port it over after that contact is up. Times have changed at Verizon and I'm tired of watching my data and dealing with THE SYSTEM instead of receiving customer service.

very well put. The Nexus on VZW was a disaster from the beginning and VZW has done everything they can to ruin the entire Nexus experience for it's customers.

Galaxy S5 issue

After lollipop update having constant pop error that my contacts stop working and another android service has stopped. How do I correct this.

88jnelson,
We want you to be able to fully enjoy your phone again. Does the error message about your contact pop up only when accessing the contacts? What other android service is stating is is no longer working? Do you receive these same messages when in safe mode? http://vz.to/1u4Pjtp
LindseyT_VZW
Follow us on Twitter @VZWSupport

Galaxy S4 issues rebooting itself/freezing

I just got a replacement phone from my orginal that I had broke. I received the replacement phone on 3/27. The phone constantly reboots itself and freezing. I have updated my phone, so I am not sure what else I can do to fix it. Please Help!!!!

Oh no! I'm sure this is upsetting for you. When does it reboot or freeze? Is it during a specific action? Does it do this when it is in Safe Mode http://vz.to/15rkFOi?
TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Assigning specific ringtones

Recently switched from Blackberry to Galaxy S4. I am a dispatcher for a service company and get texts/emails from our answering service at night and on weekends. Had a specific ringtone on the Blackberry that would wake me up in the middle of the night if a message came in. With the Galaxy S4, I can't get it to recognize the specific ringtone, it comes across as the default ringtone. Any help? These texts and emails come from an email address from the answering service. Is that the problem? HELP!!!
Comments edited to start new discussion.
Message was edited by: Admin Moderator

glassduane wrote:
Why did I not have this problem with the Blackberry? Is this a Galaxy/android issue?
When I moved from a BlackBerry to an Android, this is one of the things I miss the most ... I had BeBuzz and custom ringtones set up for specific contacts and text messages and emails - I could tell at a glance (by the flashing LED) if It was something I needed to deal with right then or if it could wait. I loved the way I could customize the BB.
Android, while it has a lot of apps available, is not so customizable. I found Light Flow to be OK - it changes the LED colors but doesn't have near the variety of options that BeBuzz has. You can also set custom ringtones for emails and texts. A word of caution - it does tend to "stop" from time to time and may interfere with other phone apps. And you have to turn off the stock sounds and notifications if you want Light Flow to be the primary. And it takes some time to learn and set up. You CAN backup and save the settings to move to a different phone though.
I haven't found anything close to BeBuzz though. https://play.google.com/store/search?q=custom%20notification%20light%20sound&c=apps will give you some to play with.

My Iphone 5 won't send pictures or accomplish group messaging. Please advise! If cannot be fixed soon I will switch to the Galaxy phone. Anyone else having this issue?

My iphone 5 won't send pictures or accomplish group messaging. Anyone else having this problem? Will be switching to Galaxy if not fixed soon.

Hi celtics3456,
If you are having issues with intermittent message delivery in Messages, you may find the following article helpful:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Regards,
- Brenden

Samsung Galaxy Note 10.1 2014 Edition; Wireless Direct Printing Issues

Good day everyone. The subject refers. I have been trying to connect my tablet to my hp printer (LaserJet Pro 200 color MFP M276nw) using wireless direct printing without success. What normally happens is when I try to detect the printer through wifi on the tablet, the error message I get from the tablet is "Network disabled because internet connection is slow". What can I do???

Hello OgoOluwa,
Welcome to the HP Support Forums!
Regarding the troubles getting the Wireless Direct connection working with a Samsung Galaxy Note, does this error display only on the Wireless Direct network?
I have not been able to reproduce the error, but I have found something that addresses the error on another support site that might be worth a try.
Getting "Network disabled because internet connection is slow" during setup<--- Not a HP support site, nor is it related to a printer, but the error is the same and follows suite with a connection issue with a Samsung product.
Let me know if this suggestion is helpful.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Date/Time issue on Galaxy S3

Just got my Galaxy two days ago to replace a HTC Rezond that had this same issue. The phone randomly goes back a day or two in time. Or just goes back 12 hours. It is causing my alarms to go off repeatedly for events that have expired, as well as missing current alarms for the actual day. In addition it messes with text, because of the date when you send a message it places it far up in the conversation history to match the date, so at times your not sure if the message was sent because you cant see it.
Ex: My phone chimes to let me know i have a reminder. I check it and it is a reminder for Thursdays garbage running. Problem is its now Saturday, and my phone is traveling back in time. It does this randomly through out the day. 6 times yesterday. Is there any fix for this? Or is this a network issue?

Hey Kayte2626,
This sure is a bizzare occurance. I agree with demmo86rt that this is not a device issue. If you had the exact same issue with the Rezound and now with the Galaxy, there must be another issue.
More than likely it is an application that you either have installed or have previously installed. I would try and master reset the phone (Settings>Backup and Reset>Factory Data Reset) and possibly even save what you can on the memory card and clean that up as well. There may have been a file on there that is causing the error (you can even try using the phone without the card to see if it works better).
I have seen issues with Google Calendar as well that depending on how you enter the event (you choose the time zone when you are entering it) it may come up incorrectly. The reminder may have been set incorrectly with the time zone. Check to make sure. Please go into your calendar, press the menu button and select Settings. There should be Lock Time Zone. If that is checked your reminders may be coming up incorrectly.
The only other connecting factor would be the SIM card between the two phones. So you can visit a local store and get that replaced to see if it will make a better connection with the network. Please let us know if you need anything further!
Thanks!
MichelleG_VZW
Please follow us on Twitter @vzwsupport

Is anyone having issues with Android version 4.3 for Galaxy III throwing in zeroes into text messages?

I received a message on Christmas Eve that a free update was available for my Samsung Galaxy III. I accepted the download and discovered some enhancements and fixes that I liked (finally, my voicemail icon displays the number of waiting voicemails that I have!) but I've noticed to glaring issues:
1. When I send text messages that include numbers (a phone number for example) the OS throws in random zeroes into the number. I have to usually touch the ENTER key and type the number on a new line and play around with it until the number stays in the message correctly.
2. I've had occasional lockups using the media hub which, when I do a restart, causes my settings to revert to the default factory settings....kind of a pain.
There may be other issues.
Q. Has anyone out there experienced this same thing?
Q. Is Google going to fix these issues? I noticed that on Christmas day a half dozen or so updates were made, but these to things still are a problem.
Q. Also, the Verizon Wireless Software Upgrade Assistant on my laptop insists that my version is not supported. I can still access photos and music, but it's a little annoying...

I'm sorry you're having issues with your phone after your update BigLouie1124. I recommend enabling safe mode to see if any of your apps are causing issues with your new software. If so, you can remove them. Here are the steps http://vz.to/1cD0kqT . If you continue to have issues the last step would be a factory reset to clear up some of your issues http://vz.to/JCsr33 . Please keep us posted and continue to clear unwanted message threads and clear your browser history periodically.
KinquanaH_VZW
Follow us on Twitter @vzwsupport

Andrioid 4.4.4 Galaxy S5 and Exchange 2010 / Active Directory issue

I have posted this here because I don't see a category for Exchange 2010 which is what we currently use and I am not sure where else to post it. Please redirect if needed. Thanks in advance.
I am an IT Tech and I am trying to connect my phone to my email using the standard email application on the phone, with no success.
I was convinced for a long while that it was my phone.
I tried everything I could with the phone and restricting background data and everything but nothing worked.
I type in the credentials and it accepts them and shows me the mailbox but then it never loads the mail and folders.
I must have gone through this process 100 times and occasionally I get a message saying the certificate is incorrect do I want to accept it anyway.
I view the certificate and it is for another domain. When that doesn’t happen I just get pushed from checking the server setting and then it moves right to the settings of the mailbox.
However I don’t get the warning like I did when I created a new mailbox and AD account.
Create new exchange mailbox/ AD account – This worked, but ultimately I want my current user name and mailbox to work.
I don’t want to move to a new one if I don’t have to – I created a new mailbox which intern created an AD account.
After this was done I attempted to sync this account with the phone.
It worked first time without a problem. After the phone checked the server settings it gave me the warning that I was going to have to let the server control the device like it always does.
It also made me accept the System Administrator settings.
I sent a test email to and from it with no problem.
There are other people on our server with Galaxy S5’s and other Android based devices and I have added mail to their devices just like I would my device and they have no problems at all.
I have matched up the mailbox settings and AD settings and everything is the same for the most part.
It is bound to be a little different because I am an IT Tech so obviously I have more than the others, but I don’t feel like additional security should not allow me to add to my mailbox to my device
Other things I tried through the process, with no success, in no particular order are:
Tried connecting my account from different devices
Disconnected and recreated mailbox
Deleted and recreated AD account
There is one thing I noticed in the security tab of the AD account, other people using our mail system and Android based devices have something called
Data Sync. That is some sort of contact in AD
I guess. I cannot find any information about it and when I add it to my security tab, it will not stay.
After I close AD and check back 15 minutes late it is gone.
I am trying to describe this the best possible way. Has anyone experienced similar issue?
If there is any further information needed feel free to ask.

Then I would firstly suggest visiting the Remote Connectivity Analyzer Website to check common availability to your mailbox. Just run through the test.
I ran this test as suggested two different ways. With my user name and password and then a second time with the mail server. Both times in failed all tests with the exception of the following three:
Attempting to resolve the host name in DNS.
Testing the TCP port 443 on host to ensure it's listening and open.
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server on port 443.
All three of these passed. I am not sure what most of this means, but we have people in the company a variety of different devices that connect with no problem. For this reason I believe this problem is localized to my AD account or my mailbox,
I have matched up settings with people that I know have the same device and use it on a daily basis with no problem and can not find anything different.

Galaxy Nexus Performance Issue!

Hi we are currently working on an Air for Android App in AS3!
This app is running perfectly smooth on an Galaxy S2 with constant 60 fps!
Our new test device, a Galaxy Nexus with Android 4.0 has just arrived and the performance is very bad, unstable 40fps!
Now my question is: Is this normal? Is this a problem with our code or is this an known issue?

The app always slows down if I blit a bitmap. Even if the Bitmap is only 10 x 10 Pixels. So I don´t think it depends on the higher device resolution. If I only move bitmaps the performace is ok.
And the iPhone 4 resolution is nearly the same and it works fine.

Galaxy S3 Issue

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