Gamer's Club Unlocked Status not showing up online

Good afternoon,
A few weeks ago, I ordered the Gamer's Club Unlocked card online for $30 and had it shipped to me. I then took it into a Best Buy to get it activated to my Best Buy account. Two hours later (and after the staff had spoken to managers and the online support), they still could not figure out how to activate the Gamer's Club Unlocked card and scanned in another one to try to activate that one on my account. The staff member then said it would take a few hours to register, and just gave me the 20% off of the games I was purchasing that day.
However, I logged on today to see if my Gamer's Club discount was active on my account, and it does not appear to be. Some help with this issue would be greatly appreciated.

Hello houstonkimrey-
I’d like to say welcome to the My Best Buy Gamers Club Unlocked group of elite gamers, but it sounds like you’ve run into some troubles at the store level getting your membership activated properly.
Regrettably, I can only direct you back to the store for assistance with getting the membership properly activated. If the store follows the directions on the back of the card, it should be a simple process and should the store need assistance, they have a support line they can contact to help bridge the gap in their knowledge. You may even want to show them this post to help them out, should they need it, though they should be aware of this support line.
I can confirm that your Gamers Club Unlocked has not been properly activated on your account, so I would recommend returning as soon as you can to the store. I apologize for any inconvenience that this may cause you.
Please let us know how things go!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Re: Gamer's Club Unlocked Status not showing up online

I am having a similar issue. I did mine through the mail and I went to the store and they scanned my card and did it to where it didn't charge me the $30 in store. I went to my account to check my status the last two days to see if my status changed to the unlock and it hasnt, games I go through checkout to pre-order don't show the 20% off.

Hi there skiumah85,
The Gamers Club Unlocked membership offers and abundance of awesome benefits, and I don’t know of anyone who isn’t satisfied with the benefits once they get to use it. We’ve done our best to take the feedback we’ve been provided by our customers to make the activation process for the online cards as easy as possible. At this point, it should be ridiculously simple, which makes it even more frustrating to hear that you had trouble and I am sorry for any inconvenience that this may have caused you.
Sadly, we do not have a way to activate these remotely. At this time, I would encourage you to return to the store with your card so that we may properly activate your card. If you continue to have trouble with activation after this visit, please do not hesitate to reach out to us!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Gamer Club Unlocked Is not showing expiration date??

I recently got GCU with the promo they had, the day I got it i had it activated but now there is no date shown, it just shows the GCU Banner and Club Benefits, but no expiration date, I was wondering if I still GCU?? Thanks in advance

Hi JRapp,
As the email you received stated, your Gamers Club Unlocked membership does show to be valid until 10/31/2016. The expiration date appearing or not appearing in BestBuy.com should not cause any problems when trying to utilize the 20% discount or any of the other associated benefits. I am showing that your BestBuy.com and My Best Buy™ accounts are linked, so the 20% discount should reflect on BestBuy.com too. I just tested your account and the 20% discount seemed to be working just fine.
Let us know if you have any other questions!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Account Migration and Gamer's Club Unlocked

Long and bitter post alert, apologies in advance for the wall of text.
Somehow, I ended up two my Best Buy accounts - one of them ElitePlus, one normal with a Gamer's Club Unlocked subscription (apparently I shop at Best Buy alot, but given my recent experiences, I am starting to rethink that decision).
I called the Best Buy call center who started the process to combine them and they informed me that it would take up to 7 business days. During the account migration process, I was told I would not be able to use my Gamer's Club Unlocked benefits during the migration period. Annoying, but understandable.
8 business days later, I called back to check the status. After being abruptly placed on hold so the associate could "research," I was told I was mistaken, that the account migration process could take up to 10 days and that I would simply need to wait. Not wanting to argue, I accepted that I would just need to wait.
Coincidentally, I was notified just hours later that the migration was complete. When I logged on to check my account, I saw that my Unlocked subscription wasn't listed. When I tried to get the discount on a new game online, I was unsuccessful. Again, I called the call center and confirmed that the Unlocked subscription was no longer linked to my account. To fix this, the case would be escalated to the "back office" who would receive the request in 96 hours, and then need 1-2 business days to complete the request. I truly don't understand how something like this couldn't be fixed with the click of a button, especially given the irony that my purchase of Gamer's Club Unlocked is listed in my purchase history, but here I am waiting another 5-6 business days unable to take advantage of my paid membership.
Apparently, I can go in store to the customer service desk, have them call the call center to verify my Unlocked status, and they can manually give me a discount - but honestly, that is a near stupid amount of hassle considering I purchase most games online. Makes me want to continue purchasing games from Amazon, where they can be delivered at the click of the button and customer service reps have actual authority such that it doesn't take 2+ weeks for the mysterious "back office" to fix a simple account error.
TLDR: Got Gamer's Club Unlocked, excited to spend more money at Best Buy, but due to account issues with My Best Buy I've essentially been unable to use my benefits for 2 weeks, and still have another week (or more) to wait. I'm not holding my breath.

Hello jeffosaurus_rex,
Thank you for being a My Best Buy Elite Plus member. We greatly appreciate your loyalty. Thank you too for enrolling in Gamers Club Unlocked. I am sorry for the confusion that has subsequently taken place, but I'll be happy to help you get that resolved.
I have reviewed your account and I am happy to see our back office team was able to get us to the one yard line in terms of getting your second account cancelled and the previous purchases associated with your valid membership. I was able to take your account into the end zone and have applied the Unlocked benefits to your Elite Plus account. You should see this reflected within 24 hours when you log in at BestBuy.com. Benefits may also take 24 hours to be reflected when making purchases online or in-store.
Thank you for writing in (and putting up with a football analogy!) and thank you for being a Gamers Club Unlocked member. Please visit us again with any future questions.
All the best,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Bought Gamer's Club Unlocked but it doesn't seem to be activated

Hello! I would like to ask for a rep for help, back on Dec 21th, I bought a Gamer's Club Unlocked subscription but it seems it was only brought and not registered into my MyBestBuy account. Noticed this as I reserved a game yesterday and didn't notice anything different on my receipt.
Sadly, the receipt on which I bough my GCU account is missing but maybe something can be done by giving more information to a moderator like both number accounts and the date and place of purchase. Thank you.

Hello SsbCandidates,
I see that enuf has provided information in regards to the Gamers Club Unlocked membership and the "Gifting" option. Unfortunately, if you've purchased the "Gifting" version of the program, then you're going to have to go back to the store to have the item exchanged for the correct item.
I'll be happy to locate your receipt to provide to the store location. I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

I download two free games from itunes, it is not showing up on my iphone. Help

I downloaded two free games from itunes, it is not showing up on my iphone as an icon. I see it when i have my phone linked to the computer,

I think I may have confused you and I apologize. But you are also confusing me now.
If you were not using restrictions before, then that is why the Allowed Content for Movies in in accessible. You can only access that if you had set a restrictions Passcode. If you do not have restrictions set, then it is a non issue and don't worry about that suggestion.
Were you actively using restrictions on the iPad? If you weren't then you don't have to enable it now. That will not do any good.

LENOVO A6000 theme center not showing any online themes

Hii,
I cant change my phone theme as the theme center is not showing any online themes, which becomes very awkward infront of other mobile users ,like peoplr using XAOMI ,MICROMAX,SAMSUNG. please give the necessary response to this ,as i cant change the phone theme.

I don't know if the new "Import Theme" feature will be supported on the A6000.The topic is discussed here->> http://forums.lenovo.com/t5/K-S-and-Vibe-Series/quot-Import-Theme-quot-will-be-supported-in-Lenovo-S...
Regards.
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Flash not showing up online

I have inserted a flash file but it's not showing up online.
First time doing this so I must of missed something.
http://www.seabuilt.com/new/demo.php
Here is my code:
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<html xmlns="
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<title>Seabuilt - Access Plate Systems</title>
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alt="access plate demo" width="203" height="99" border="0"
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<div id="sidecontact">
<p><span class="style2">Contact
Us</span><br />
Phone: (360) 756-0495 <br />
Fax: (360) 395-7959 <br />
E-mail: <a
href="mailto:[email protected]">[email protected] <br
/></a>Hours: M-F 8:00am - 4:30pm <br />
PO Box 31218 <br />
Bellingham, WA 98228 </p>
<p>Patent No. 5,481,790<br />
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Hi.
Have you upload the Scripts folder?
"redstonegirl" <[email protected]>
escribió en el mensaje
news:[email protected]...
>I have inserted a flash file but it's not showing up
online. First time
>doing
> this so I must of missed something.
>
>
http://www.seabuilt.com/new/demo.php
>
> Here is my code:
>
> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0
Transitional//EN"
> "
http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
> <html xmlns="
http://www.w3.org/1999/xhtml">
> <head>
> <meta http-equiv="Content-Type" content="text/html;
charset=utf-8" />
> <title>Seabuilt - Access Plate
Systems</title>
> <style type="text/css">
> 
> </style>
> <link href="_css/styles.css" rel="stylesheet"
type="text/css" />
> <script type="text/javascript">
> 
> </script>
> <style type="text/css">
> 
> </style>
> <script src="Scripts/AC_RunActiveContent.js"
> type="text/javascript"></script>
> </head>
>
> <body
>
onload="MM_preloadImages('images/internal_topnav_roll_03.jpg','images/internal_t
>
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> <div align="center">
> <table id="Table_01" width="820" height="830"
border="0" cellpadding="0"
> cellspacing="0">
> <tr>
> <td rowspan="6"><img
src="images/internal_01.jpg" width="29"
> height="830" alt="" /></td>
> <td colspan="2"><a href="index.php"><img
> src="images/internal_topnav_01.jpg" alt="SeaBuilt Logo"
width="427"
> height="78"
> border="0" align="left" /></a><img
src="images/internal_topnav_02.jpg"
> width="121" height="39" alt="" /><?php
> include('_includes/include_inttopnav.php'); ?><br
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> </tr>
> <tr>
> <td colspan="2"><img
src="images/internal_header_demo.jpg"
> width="764"
> height="86" alt="Access Plate Demo" /></td>
> </tr>
> <tr>
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> height="49" alt="" /><?php
include('_includes/include_intnav.php'); ?><img
> src="images/internal_nav_07.jpg" width="39" height="49"
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> </tr>
> <tr>
> <td width="203" valign="top"
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> bgcolor="#E6E6E6"><a href="demo.php"><img
> src="images/internal_main_03.jpg"
> alt="access plate demo" width="203" height="99"
border="0" /></a><br />
> <div id="sidecontact">
> <p><span class="style2">Contact
Us</span><br />
> Phone: (360) 756-0495 <br />
> Fax: (360) 395-7959 <br />
> E-mail: <a
href="mailto:[email protected]">[email protected] <br
> /></a>Hours: M-F 8:00am - 4:30pm <br />
> PO Box 31218 <br />
> Bellingham, WA 98228 </p>
> <p>Patent No. 5,481,790<br />
> </p>
> </div>
> </td>
> <td width="561" height="510" valign="top"
bgcolor="#FFFFFF"><div
> id="intmaintext">
> <h1 class="style6">
> <script type="text/javascript">
> AC_FL_RunContent(
> 'codebase','
http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#
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> gh','pluginspage','
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> demo' ); //end AC code
> </script><noscript><object
> classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"
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> rsion=7,0,19,0" width="480" height="360">
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> <param name="quality" value="high" />
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> pluginspage="
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> type="application/x-shockwave-flash" width="480"
height="360"></embed>
> </object></noscript>
> </h1>
> </div></td>
> </tr>
> <tr>
> <?php include('_includes/include_footer.php'); ?>
> </tr>
> </table>
> </div>
> </body>
> </html>
>
>
>

Paid off edge balance but receipt is not showing up online

I have the paperless billing. I just recently paid off my edge balance so I can get a new phone. I didn't have the original edge phone anymore because I lost it and didn't have insurance, so I could not trade in the phone I have now to edge up again. So I paid off the balance thinking I could get a new phone after that but then I find out I have to wait 30 days! I want to get the payoff receipt so I can switch to tmobile. But my receipt is not showing up online!! what should I do? They took the money out.

T-Mobile does not pay back EDGE plans and only ETFs.

Gamers Club Unlocked Not Showing Up Online

I activated my Gamers Club Unlocked membership in store on Sunday, and now when I try to use it online the discount doesn't show up.
I thought all of my stuff was linked properly, but perhaps that's not the case. Any and all help would be appreciated. Let me know what more information you need!
Thanks!

Hello elindvall,
You can view the current status of your account by clicking here and logging in. After you log in, please click the "Rewards" page. Your status and expiration should appear on the right side of the page. Please make sure that your account information is updated. If you're still having troubles with your Gamers Club Unlocked membership, then you may want to return to the store.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Gamer's Club Unlock isn't unlocked ...

I pre-ordered some games on BestBuy.com recently and also purchased the Gamer's Club sub. I recieved a card in the mail and was instructed to bring it to the store in order to have it activated in my account. On the back of the card, there was a yellow strip instructing the cashier to peel it off and use the barcode underneath. So, I brought it into the store and they had no idea what I was talking about. They scanned it and asked me for $30. I explained that I already paid for it. They said they had never seen anyone bring in a Gamer's Club card that they received online and couldn't get it activated. I ended up at the Customer Desk, where they still could not activate it. A manager came over eventually and overrode the cost to $0 so that it could be added to my account without charging me again. I was informed that I should be all set at that point.
So....I should have checked if I was all set, because I went to pre-order Fallout 4 and the discount will not apply.
I called BestBuy customer service and was told that it was because I had an old account that that they needed to be merged before anything else could be done. However, they said they were having issues and could not currently merge my accounts. So, I called back again and the next person I spoke with said that my Gamer's Club got linked to my BestBuy credit card (even though on my receipt it specifically shows my Reward Membership #) so once my accounts were merged it would be fine. They proceeded to merge my accounts. I should be all set right? Nope.
So I called a third time. On my third call I was told that after my accounts were merged it would take 7 to 10 days for my Gamer's Club to show up. That makes absolutely no sense to me. So far, I feel as though I have just been given excuses and brushed off rather than having my issue fixed. It's a service I paid for, and I'm not reviewing it.
Anyone have any thoughts or similar issues?

Hello BradMH-
I’m truly sorry to hear about the troubles the store was having trying to activate your Gamers Club Unlocked membership as well as the complications of having to merge your accounts, it certainly sounds frustrating!
I’ve looked over the case notes as well as your purchase history and I think I see the issue. It appears that the store resold you the Gifting card option again, rather than the in-store SKU for the GCU membership. In that case, it won’t matter when your accounts are merged, there still won’t be an activated GCU membership to attach to your My Best Buy membership. If you could, can you send me a private message with the Customer Service Pin from the receipt that they rang up for $0?
You can send me a private message by logging into the forum and clicking on the button across from my name on this post.
Thanks!

Confused by my Gamers Club Unlocked status

Hey BBY mod crew! I'm pretty impressed by the level of interaction between Best Buy's moderators and customer service staff on these boards - its why I came here with my question!
Last week, I took advantage of the Gamers Club Unlocked $30 sale and picked up a 2 year subscription with my pre-order of GTAV, which was, in my opinion, a pretty sweet deal. However, with the changes I see have been made to the MyBestBuy web portal for Black Friday, I can't tell if my membership has been activated or not, despite it showing up on my receipt and in my purchase history.
I was going to purchase a couple games as gifts and for myself over the weekend, but even with a couple tests on full-priced items, it doesn't appear that the discount is going into effect. Now that I'm reflecting back on the purchase, I'm not even sure that I ever even received a "welcome to GCU" email after my purchase. Can someone please help me understand a) if my GCU subscription is even activated, and B) if so, if I'm shopping online, do the discoutns go into effect in my shopping cart automatically, or at check-out?
Thanks a ton - hope everyone has a great Thanksgiving!
Solved!
Go to Solution.

Hello DallasJordan,
Well this is quite the unfortunate circumstance! You come to our forums due to being impressed by the level of interaction here (thanks by the way J) and we don’t get to your post until well after the fact! We try to respond as soon as possible, but the increased volume around the Holidays tends to add an element of difficulty to that. I do however apologize for both the delay in response, as well as the issue at hand with your Gamers Club Unlocked (GCU) signup.
I was able to locate the purchase you speak of using your email address on file for the forums. Regrettably, Shankya is correct here. There are two options when purchasing GCU and one is a gifting option, which is intended to be provided to someone else and will not apply to your own account. Your transaction includes the gifting option and not the normal membership. In this situation, you’ll want to return to the store and Customer Service should be able to assist in ringing the transaction correctly.
First impressions are pretty important to me, so I wish yours was a bit more positive in nature here on the forums. However, please don’t hesitate to reach out to us in the future should you need assistance!
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

The Right Way in Activating?? * Gamer's Club Unlocked*

Now if I get all of this working... And I pre-order lets say Halo 5.. It comes with a $10 Reward Certificate.. How long after do I get that? As it would be silly not to by the next game with that.Can it be used on another pre-order game like Fallout 4? If there anything else I should know about the $10 Reward Certs? Also thank you for answering my question

Hi JMattes,
First, welcome to the forums! You sure come out swingin’ with the questions.
Joking aside, I can certainly help out with all of your questions around Gamers Club Unlocked (GCU) and some of our gaming promotions, such as Get $10 for pre-ordering certain titles. As far as the actual GCU sign-up goes, a trip to the store is required either way, regardless of purchasing it on BestBuy.com or in-store. So, you may as well just head to the store and do it there! It’s a very straight forward process and the store should easily be able to get you set up.
As for the Get $10 promotion, where you get $10 for pre-ordering certain games; please know this isn’t even a GCU specific promotion. This promotion is valid for anyone who is a My Best Buy member. The $10 is credited to you in the form of 500 My Best Buy points and you generally receive these points 15-20 days after the game is released. Yes, you can use this credit towards future pre-orders, but obviously not right away as you have to wait for the game to release. Here’s a list of current games on the promotion!
Lastly, GCU can be used both in-store, as well as on BestBuy.com. All you need to do is make sure your My Best Buy membership is linked to your BestBuy.com account and you’re set.
I believe this should cover everything. If you end up with more questions, please don’t hesitate to ask! It’s what we’re here for.
Cheers,

Re: Gamer's Club Unlock isn't unlocked ...

I bought Gamers Club Unlocked online a few weeks ago and had it activated in store, I'm having the same problem where it isnt showing up on my account. Hopefully it just takes a few weeks to actiave.

Hello the _SANDMAN_-
I’m glad to hear that you’re now one of us by joining the My Best Buy Gamers Club Unlocked program (One of us, one of us!) It sounds like you may be experiencing some issues with the benefits showing up.
I was able to locate your purchase and it appears that everything was activated correctly as the GCU is appearing on your My Best Buy membership. The best way to test this is to either log into BestBuy.com and place a new game in your cart to see if the 20% shows up or to stop into your local Best Buy store and have them ring up a new game as a test.
Let me know if you are having any further issues, otherwise, enjoy the benefits!

Save $10 on Any Xbox One Accessory for Gamer's Club Unlocked Members

Gamers Club Unlocked members can save $10 on any Xbox One accessory when they purchase a select Xbox One controller in-store or on BestBuy.com. The accessory and controller must be purchased in the same transaction.
Offer valid: 08/02/2015 - 08/15/2015
Offer available online and in-store
Shop BestBuy.com® and use your My Best Buy™ member ID.
Or shop a Best Buy® store near you. To redeem, provide My Best Buy member ID at checkout.
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I very rarely, if ever, pre-order games at this point. I have a 33qt storage bin filled almost to the top with games from my backlog on JUST the PS3 as it is. But for the right price I would probably add to that already insane backlog even further.
I'm not saying they should bring back the coupons for the newest of the hot titles. But using them to fire sale some year or two old stuff that is just taking up valuable shelf space wouldn't be that bad of an idea. Maybe they could even get the publishers to offset some of those costs.
It just seems like when they upped the price of GCU and then eliminated the coupons they used to do, the good sale prices went along with them.

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