Garbage characters when using CR XI R1 with Sharp M350 printer PCL5e driver

My application uses CR XI R1. We have a customer who has a Sharp M350 printer. When printing or previewing a report from my application with this printer set as the default, the text is garbled - the characters look like gibberish.
If they change the default printer to another printer, it works fine. but they need to be able to print to the Sharp printer so I need to find a solution to the problem.
Changing the printer driver to a PCL6 has no effect. Does anyone have any suggestions for fixing this?

A few questions:
1) What development language are you using?
2) Have you ever applied any CR Service Packs?
3) Have you checked for any updated for the Sharp M350 printer driver?
4) Can you duplicate the issue on your development system?
5) Are you able to print correctly to that printer using the CR designer? (even if you have to as a test, install it on one of the client machines?)
6) What Crystal Reports SDK are you using? RDC? If so, what is the CR dlls referenced in your app?
Ludek

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called plaintext.txt in the directory you run the class in. The decrypted
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import java.io.FileOutputStream;
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【Environment Information】
OS : MacOS X 10.8.5
JVM : Oracle Java7
VM Encoding : UTF-8 (-Dfile.encoding=UTF-8)
WebPage Encoding : UTF-8
OS LANG : LANG=ja_JP.UTF-8
IDE : STS(Spring Tool Suite)
Boot Platform : WTP for Weblogic12.1.2.0
Framework : Spring MVC(3.2.4)
I want to know how to solve this behavior.
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Message was edited by: user11123661 modified main language.(japanese -> english).

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Hi,
userAtoZ wrote:
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group by tmp.ccd_test_id,tmp.intf_mtrl_prod_code)Please don't post unformatted code. When posting any formatted text on this site, type these 6 characters:
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