GCU membership set to expire 11 months too early
Hello! I'm posting here about an issue with my Gamer's Club Unlocked membership. These snippets of my emails to Best Buy Customer Support should explain my problem:
12/19/2013
Me: I just renewed my Best Buy GCU membership for an additional two years, but my problem is that those two years did not stack with the remaining time on my previous one year membership, which did not expire until February 10, 2014. My newly-renewed membership says it will expire on December 18, 2015, but it should not expire until February 10, 2016. Will you please fix this?
Date unknown
Me: I renewed my GCU membership last December, but I haven't received the physical magazine in the mail since then, nor have I ever received any of the digital version's coupons.
02/25/2014
Support: I suggest you to go at the store and they will be more than glad to assist you with your concern.
Date unknown
Me: I already tried asking the store manager at my nearest Best Buy for help with this multiple times. She said there was nothing she could do, and to contact online customer support. You're the third online customer support Rep to suggest I go back to the store for help. I'm tired of getting bounced back and forth...
02/27/2014
Support: We are experiencing system maintenance, reason why it is reflecting that date. As soon as it is over, the correct date will be reflected on your account.
Date unknown
Me: It's now been about a week and a half since your most recent reply, and my Gamer's Club Unlocked memberships is still set to expire on December 18, 2015, when it should not expire until February 10, 2016. Surely "system maintenance" wouldn't be going on this long... I asked the store manager of my nearest Best Buy one more time if she could help with this -- once again, she said no. Will this ever get fixed? Or am I just stuck with losing two months of my membership?
03/11/2014
Support: In regard to your concern, we were having system maintenance issue however, you will not loose two months of your membership it will expired the date it should be.
03/12/2014
Me: I just checked my account, and now my Gamer's Club Unlocked membership is set to expire on 3/10/2015. It's even worse now than it was before! Now it's set to expire 11 months too early. My GCU membership should not expire until 02/10/2016.
03/12/2014
Support: We have escalate this case to our support department. This process will take 7 to 10 business day and they will contact you with a resolution to your concern.
Nearly 4 months later, I have not received any further messages from Customer Support, and my GCU membership is still set to expire 11 months too early. Would someone here please help me with this?
Hey Bent_00,
As enuf mentioned, your patience is absolutely incredible and I sincerely thank you for it. It’s clear to me that you’ve spent a significant amount of time working with our support representatives in regards to your Gamers Club Unlocked (GCU) membership expiration date. While I greatly thank you for joining GCU, I do apologize for any confusion you’ve endured about when your benefits should expire.
This is in fact a known issue and our My Best Buy team has been working to resolve the issues causing your expiration date to reflect incorrectly. While some GCU members are now seeing their correct expiration date, we are aware that some may still be incorrectly reflecting. As enuf further alluded to, we are very confident that this will be resolved well before your GCU benefits would ever expire.
I appreciate you sharing your concerns with us on the forums. If you have any other questions, please don’t hesitate to ask! Thanks again for being a GCU member.
Best regards,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message
Similar Messages
-
Warranty start date shows 2½ months too early
HP Stream 7 Tablet - 5709. Tablet received 1/24/15 and I registered it that day. When I go to my Warranty Check page and enter my serial number, it shows the warranty start date was November 05, 2014. When I wrote HP Support, my reply (CASE:edite case by moderator) states: "Support Case Manager is not available at this time for HP Stream 7 5709 Tablet.
I am confused. All I want is the correct start date for my tablet. Who can I contact to get this resolved? Thanks
This question was solved.
View Solution.HI @BAGS7 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP -
Windows TCP Socket Buffer Hitting Plateau Too Early
Note: This is a repost of a ServerFault Question edited over the course of a few days, originally here: http://serverfault.com/questions/608060/windows-tcp-window-scaling-hitting-plateau-too-early
Scenario: We have a number of Windows clients regularly uploading large files (FTP/SVN/HTTP PUT/SCP) to Linux servers that are ~100-160ms away. We have 1Gbit/s synchronous bandwidth at the office and the servers are either AWS instances or physically hosted
in US DCs.
The initial report was that uploads to a new server instance were much slower than they could be. This bore out in testing and from multiple locations; clients were seeing stable 2-5Mbit/s to the host from their Windows systems.
I broke out iperf
-s on a an AWS instance and then from a Windows client in the office:
iperf
-c 1.2.3.4
[ 5] local 10.169.40.14 port 5001 connected with 1.2.3.4 port 55185
[ 5] 0.0-10.0 sec 6.55 MBytes 5.48 Mbits/sec
iperf
-w1M -c 1.2.3.4
[ 4] local 10.169.40.14 port 5001 connected with 1.2.3.4 port 55239
[ 4] 0.0-18.3 sec 196 MBytes 89.6 Mbits/sec
The latter figure can vary significantly on subsequent tests, (Vagaries of AWS) but is usually between 70 and 130Mbit/s which is more than enough for our needs. Wiresharking the session, I can see:
iperf
-c Windows SYN - Window 64kb, Scale 1 - Linux SYN, ACK: Window 14kb, Scale: 9 (*512)
iperf
-c -w1M Windows SYN - Windows 64kb, Scale 1 - Linux SYN, ACK: Window 14kb, Scale: 9
Clearly the link can sustain this high throughput, but I have to explicity set the window size to make any use of it, which most real world applications won't let me do. The TCP handshakes use the same starting points in each case, but the forced one scales
Conversely, from a Linux client on the same network a straight, iperf
-c (using the system default 85kb) gives me:
[ 5] local 10.169.40.14 port 5001 connected with 1.2.3.4 port 33263
[ 5] 0.0-10.8 sec 142 MBytes 110 Mbits/sec
Without any forcing, it scales as expected. This can't be something in the intervening hops or our local switches/routers and seems to affect Windows 7 and 8 clients alike. I've read lots of guides on auto-tuning, but these are typically about disabling scaling
altogether to work around bad terrible home networking kit.
Can anyone tell me what's happening here and give me a way of fixing it? (Preferably something I can stick in to the registry via GPO.)
Notes
The AWS Linux instance in question has the following kernel settings applied in sysctl.conf:
net.core.rmem_max = 16777216
net.core.wmem_max = 16777216
net.core.rmem_default = 1048576
net.core.wmem_default = 1048576
net.ipv4.tcp_rmem = 4096 1048576 16777216
net.ipv4.tcp_wmem = 4096 1048576 16777216
I've used dd
if=/dev/zero | nc redirecting to /dev/null at
the server end to rule out iperfand
remove any other possible bottlenecks, but the results are much the same. Tests with ncftp(Cygwin,
Native Windows, Linux) scale in much the same way as the above iperf tests on their respective platforms.
First fix attempts.
Enabling CTCP - This makes no difference; window scaling is identical. (If I understand this correctly, this setting increases the rate at which the congestion window is enlarged rather than the maximum size it can reach)
Enabling TCP timestamps. - No change here either.
Nagle's algorithm - That makes sense and at least it means I can probably ignore that particular blips in the graph as any indication of the problem.
pcap files: Zip file available here: https://www.dropbox.com/s/104qdysmk01lnf6/iperf-pcaps-10s-Win%2BLinux-2014-06-30.zip (Anonymised
with bittwiste, extracts to ~150MB as there's one from each OS client for comparison)
Second fix attempts.
I've enabled ctcp and disabled chimney offloading: TCP Global Parameters
Receive-Side Scaling State : enabled
Chimney Offload State : disabled
NetDMA State : enabled
Direct Cache Acess (DCA) : disabled
Receive Window Auto-Tuning Level : normal
Add-On Congestion Control Provider : ctcp
ECN Capability : disabled
RFC 1323 Timestamps : enabled
Initial RTO : 3000
Non Sack Rtt Resiliency : disabled
But sadly, no change in the throughput.
I do have a cause/effect question here, though: The graphs are of the RWIN value set in the server's ACKs to the client. With Windows clients, am I right in thinking that Linux isn't scaling this value beyond that low point because the client's limited CWIN
prevents even that buffer from being filled? Could there be some other reason that Linux is artificially limiting the RWIN?
Note: I've tried turning on ECN for the hell of it; but no change, there.
Third fix attempts.
No change following disabling heuristics and RWIN autotuning. Have updated the Intel network drivers to the latest (12.10.28.0) with software that exposes functioanlity tweaks viadevice manager tabs. The card is an 82579V Chipset on-board NIC - (I'm going to
do some more testing from clients with realtek or other vendors)
Focusing on the NIC for a moment, I've tried the following (Mostly just ruling out unlikely culprits):
Increase receive buffers to 2k from 256 and transmit buffers to 2k from 512 (Both now at maximum) - No change
Disabled all IP/TCP/UDP checksum offloading. - No change.
Disabled Large Send Offload - Nada.
Turned off IPv6, QoS scheduling - Nowt.
Further investigation
Trying to eliminate the Linux server side, I started up a Server 2012R2 instance and repeated the tests using iperf (cygwin
binary) and NTttcp.
With iperf,
I had to explicitly specify -w1m on both sides
before the connection would scale beyond ~5Mbit/s. (Incidentally, I could be checked and the BDP of ~5Mbits at 91ms latency is almost precisely 64kb. Spot the limit...)
The ntttcp binaries showed now such limitation. Using ntttcpr
-m 1,0,1.2.3.5 on the server and ntttcp
-s -m 1,0,1.2.3.5 -t 10 on the client, I can see much better throughput:
Copyright Version 5.28
Network activity progressing...
Thread Time(s) Throughput(KB/s) Avg B / Compl
====== ======= ================ =============
0 9.990 8155.355 65536.000
##### Totals: #####
Bytes(MEG) realtime(s) Avg Frame Size Throughput(MB/s)
================ =========== ============== ================
79.562500 10.001 1442.556 7.955
Throughput(Buffers/s) Cycles/Byte Buffers
===================== =========== =============
127.287 308.256 1273.000
DPCs(count/s) Pkts(num/DPC) Intr(count/s) Pkts(num/intr)
============= ============= =============== ==============
1868.713 0.785 9336.366 0.157
Packets Sent Packets Received Retransmits Errors Avg. CPU %
============ ================ =========== ====== ==========
57833 14664 0 0 9.476
8MB/s puts it up at the levels I was getting with explicitly large windows in iperf.
Oddly, though, 80MB in 1273 buffers = a 64kB buffer again. A further wireshark shows a good, variable RWIN coming back from the server (Scale factor 256) that the client seems to fulfil; so perhaps ntttcp is misreporting the send window.
Further PCAP files have been provided, here:https://www.dropbox.com/s/dtlvy1vi46x75it/iperf%2Bntttcp%2Bftp-pcaps-2014-07-03.zip
Two more iperfs,
both from Windows to the same Linux server as before (1.2.3.4): One with a 128k Socket size and default 64k window (restricts to ~5Mbit/s again) and one with a 1MB send window and default 8kb socket size. (scales higher)
One ntttcp trace
from the same Windows client to a Server 2012R2 EC2 instance (1.2.3.5). here, the throughput scales well. Note: NTttcp does something odd on port 6001 before it opens the test connection. Not sure what's happening there.
One FTP data trace, uploading 20MB of /dev/urandom to
a near identical linux host (1.2.3.6) using Cygwin ncftp.
Again the limit is there. The pattern is much the same using Windows Filezilla.
Changing the iperf buffer
length does make the expected difference to the time sequence graph (much more vertical sections), but the actual throughput is unchanged.
So we have a final question through all of this: Where is this limitation creeping in? If we simply have user-space software not written to take advantage of Long Fat Networks, can anything be done in the OS to improve the situation?Hi,
Thanks for posting in Microsoft TechNet forums.
I will try to involve someone familiar with this topic to further look at this issue. There might be some time delay. Appreciate your patience.
Thank you for your understanding and support.
Kate Li
TechNet Community Support -
Material Cost Estimate - Release too early
Hi,
I ran the cost estimate for one material on 12.06.2008 and i released the cost estimate. Here it is saying 'Cost Estimate released too early'. I thought system is releasing the cost for material for the next month. but i want to update the material cost for this month only.
And how many days before you have to run the cost estimate for the new month.
sateeshHi Sateesh,
Please check the period which you have mentioned in CK24.
I think the period you have given is of next month. Hence system is giving that message as next month's period may not have been opened.
System allows to release cost estimate only once in a period. Normal practice is to carry out cost run at the end of the month.
Please do let me know if your problem is solved.
regards,
makrand -
Outlook displays date of birthdays one day too early in MS Office 2007, 2010 and 2013
Hi
We are supporting several clients that has issues with Outlook. Different versions of Windows, Office and different exchange server versions. Some contacts' birthdays
just "magically" changes to one day too early. I have done extensive research with no answer. I have experienced this issue personally as early as about 2005 or 2006 with a Windows Mobile PDA.
Our local time is GMT +2 without daylight-savings. I have checked the settings in Windows (Vista Pro and Win 7 pro
x86 and x64) and the calendar settings, I have reloaded a couple of pc's, created new profiles, installed new server hardware with newer exchange. Even tried a few off-the-wall ideas like resetting all views to default.
Some users' address books are shared, some not. Some uses Apple, Android, BB or Windows phone, some don't. Some connects through VPN, some don't. Some uses
AVG, Avast, Eset Nod, Forticlient, Mcafee, etc....
I have been fighting this problem for months, and can find no conclusive answer that resolves this.
If I manually open the contact and rectify the date, it will stay correct for a very random time period and then shift
again.
I am about to lose a couple of my biggest clients, and probably my job as well, so I need urgent help.
Please no remarks on OS version, Office version or mobile devices, as this is definitely not the issue.
HELP!Hi,
Have the users check on OWA, does the issue persist? Please also make sure the timezone of Exchange is also properly configured.
I'm not an expert about Exchange, I hope this blog can be helpful:
http://blogs.technet.com/b/fun_with_powershell/archive/2013/04/30/where-is-the-time-zone-property-stored-in-exchange-2010.aspx
To further dig the problem, rectify the date on owa and drop Outlook for a while(or one day), check the result the next day if the problem will come back.
Regards,
Melon Chen
TechNet Community Support -
It seems that since the last update to I Tunes some songs are ending too early (30 to 1:30 too ealry). The get info button does not indicate the songs should end early. When i download the song again, the problem stops.
There could be a number of causes. If the iPod only plays a very short part of the file <10 secs this is usually down to problems with the structure of the file that iTunes can cope with but that causes the iPod to bail out. Re-encoding in iTunes will normally help, ie. re-rip or convert from MP3 to AAC or vice versa. Since all transcoding is lossy you should retain your original file as a backup in the hope that future firmware upgrades will fix this issue. iTunes also has a feature to allow you to exclude parts of a song from being played. Use *Get info* on a song in question and look at the Options tab. There are options here to set a start & stop time and to remember the playback position. Setting any of these will affect what gets played each time the track is selected. Finally, if you're playing songs in random order that are part of continous play albums the exact point at which the track stops may not be quite where you expect it to be.
tt2 -
Is it too early to start with JavaFX Mobile Development ?
There are no developer compnents except "TextBox"
The only samples i can see are "showing Photos in grid like structure & similar kinds of app" :(
it doesn't even support Swing
What developer wants "Data Entry Form" which user will submit data to Server Or Store data To Database & then Process the Data & return Result to user, Etc & much more req
why javaFx is more Media Oriented( Audio, Video,Graphics,Animation,Games,etc)
What benifits it provides to Developer.I am basically targetting JavaFX Mobile
Please Reply to help me understand What Can I do In JavaFx mobile domain
Thanks & Regards,
PravinHello, and Welcome to the HP Support Community! As with any Internet Forum, you have to realize that you are visiting a "hospital" - most folks here are the minority who have had problems. If one was to judge the human race by visiting a hospital, you might run outside screaming "WE'RE ALL DOOMED! EVERYONE HERE IS SICK!!!" Those who have no issues at all do not come here and check in. The few that actually do come by and offer compliments are far and few between, and they are greatly appreciated by us! I've asked HP about Win10. They will not provide an answer until the final release is out. It could run with zero issues, or not! The Sprout is an amazing device - a large touchscreen All In One computer with some cool options not many other PC's could ever do! Is it too early? I've had one for almost a year (a loaner from HP for my participation here). Glitches? A few that were easily remedied. The decision is up to you. If worried about Win10, then wait a month or two. The device runs fine on Win 8.1. Why change to Win10? WyreNut
-
Preflight droplet process returns too early – before it's done
I'm calling an Acrobat preflight DROPLET from program that I'm writing, and I need to know when the files are ready, that is when the preflight fixups are done.
I need to know this in order to go on with some other file system stuff in my program, that needs to be done after the preflight fixups.
I guess the droplet just tells Acrobat what to do, and then exits. The Droplet process stays up for a while but exits before the work is done.
There is an question from 2009 asking the exact same thing, but no answer. Preflight droplet returns too early
Since it's in a locked section of the forum I venture to ask the same question now, six years later.
Checking the modified dates of all files does not seem to work since a preflight obviously does not alter files that are not in need of being altered.
I'm on windows, and I don't know whether this is a platform dependent problem.
What should I do?
Thanks,
AndreasThis is not a good way to do it. But this is the way I do it now...
It seems to work but there is no guarantee that it will work in the future, or even on all machines.
private static int WaitForAcrobatReady() {
// Get the current Acrobat instance.
var app = new Acrobat.AcroApp();
// While a preflight (droplet) is running, app.GetNumAVDocs() will
// not return ANYTHING, it will just hang.
return app.GetNumAVDocs();
To sum up the efforts of the last weeks: Acrobat doesn't seem to be made for inclusion in other automation jobs. This is just another thing that doesn't work.
(I had to use the C# library PDFSharp to do other things that Acrobat can do really well only that it's not possible to set those properties, or start that kind of actions, from "outside".) -
Preflight droplet returns too early
I want to convert a color PDF into grayscale. So I created a new preflight profile where nothing happens except color fixup:
Advanced > Print Production > Preflight
PDF Fixups > Convert to Grayscale
I saved the profile and created a Droplet named grey.exe.
When I call grey.exe smallSize_1MB.pdf everything is fine. But when I have to convert a PDF having big filesize like grey.exe bigSize_160MB.pdf the Droplet .exe process returns before the preflight is done.
Problems: A script (e.g. a batch file) continues without waiting for the Droplet to finish. So the script cannot make use the Droplet's result, e.g. a preflight report or the converted PDF file.
Why does the Droplet's .exe process return too early? Everybody can test this with the help of the attached Droplet and the following batch scripts:
smallSize.bat (use something small, e.g. 1 MB or smaller):
copy /Y smallSize.pdf tmp.pdf
grey.exe tmp.pdf
echo "return"
pause
bigSize.bat (use something really big, e.g. 160 MB or bigger):
copy /Y bigSize.pdf tmp.pdf
grey.exe tmp.pdf
echo "return"
pause
Ideas, anyone?
Message was edited by: Droptix I am using Adobe Acrobat 8.0 Professional.
Message was edited by: Droptix As an alternative I can imagine to re-produce the Droplet's function by Interapplication communication (IAC) through OLE, see http://www.adobe.com/devnet/acrobat/interapplication.html -> if anyone can tell me how to do a grayscale conversion via IAC/OLE... would be great! I know the IAC/OLE basics, can open, save and edit PDFs but don't know how to convert. It would also be possible to use: Advanced/Print Production/Convert Colors > set all Document Colors to convert > set Blending profile for instance to Gray Gamma 1.8 > set conversion options to don't embed profile.This is not a good way to do it. But this is the way I do it now...
It seems to work but there is no guarantee that it will work in the future, or even on all machines.
private static int WaitForAcrobatReady() {
// Get the current Acrobat instance.
var app = new Acrobat.AcroApp();
// While a preflight (droplet) is running, app.GetNumAVDocs() will
// not return ANYTHING, it will just hang.
return app.GetNumAVDocs();
To sum up the efforts of the last weeks: Acrobat doesn't seem to be made for inclusion in other automation jobs. This is just another thing that doesn't work.
(I had to use the C# library PDFSharp to do other things that Acrobat can do really well only that it's not possible to set those properties, or start that kind of actions, from "outside".) -
I bought my GCU membership on the 21st of this month and it's not currently showing up online that I have the GCU nor are the discounts appearing when I put a game in my cart. Looking at past threads on issues similar to this it looks like the problem might be cause by multiple accounts/ID's (the member ID I got in my email confirming that I bought a GCU is different from the one my account page shows). Could a mod please see if my GCU and Best Buy accounts are properly connected? And if they aren't could you help me merge these two member ID's?
Thanks in advance.
Solved!
Go to Solution.Hi there GreyDove-
I’m sorry that we are responding so late to your post as we are currently backlogged on the forum and trying to catch up.
I’m glad to hear that you were able to clear up the issue with your Gamers Club Unlocked membership. If you do still need any further assistance, please don’t hesitate to post and we’ll be glad to see what we can do!
Happy Holidays!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message -
Folder action kicks in too early
I have a little applescript that is to add all files that are added to a specific folder to an iTunes playlist.
I added the script as a folder action to the folder.
It seems to work fine with single files.
However, when I copy several files (which takes a few seconds), then the script gets started too early, i.e., when only half of the files have been copied over. Consequently, only some of the files get added to the playlist.
In addition, when I copy a large number of files, it doesn't seem to work at all.
Any ideas what's wrong? or what I can do?
(Is this a bug in Mac OS? I read about an issue in 10.5 where folder actions got started before a single files was finished copying, but I haven't seen of any hints about my problem.)
Any kind of help will be highly appreciated.
Best regards,
Gabriel.
PS:
Here is my script, for completeness
Automatically add the files that are dropped on this applescript to
playlist named below.
To adapt it for a different playlist, just change the name below and save as application.
In addition, you can add this script as a folder action
Author: Gabriel Zachmann, Feb 2010
property playListName : "Hoerspiele"
on open theseFiles
addTheFiles(theseFiles)
end open
on adding folder items to this_folder after receiving added_items
addTheFiles(added_items)
end adding folder items to
to addTheFiles(theFiles)
tell application id "com.apple.iTunes"
activate
set playL to some playlist whose name is playListName
set playID to persistent ID of playL
--display dialog ("persistent ID = " & playID) buttons {"OK"} default button 1
reveal (some playlist whose persistent ID is playID)
repeat with aFile in theFiles
try
add aFile to some playlist whose persistent ID is playID
end try
-- set new date, so we know later when we copied the files
set the file_path to the quoted form of the POSIX path of aFile
do shell script ("/bin/touch " & file_path)
end repeat
end tell
end addTheFiles
Message was edited by: GabrielZfolder actions have always been buggy and this has always been an issue when folder actions have to process many files at the same time. it's supposed to have gotten better in snow leopard but it's still very far from being reliable. you can try the following trick to slow down your folder action and make it wait to process individual items before they are all copied. that might (or might not ) help
http://discussions.apple.com/message.jspa?messageID=8277780#8277780 -
Delivery expired (message too old)
Hello,
I am getting a few errors each day related to the following type of message. I have done some web searches, and a few pointed to Windows 2008 DNS as a possible problem. However, our Ironports point to our external DNS which is BIND. Here is the relevant data from message tracking.
SMTP delivery connection (DCID 163673330) opened from IronPort interface 10.193.13.181 to IP address 10.192.3.45 on port 25.
19 Jul 2011 17:20:01 (GMT -04:00)
(DCID 163673329) Message 492404228 to [email protected] bounced by destination server. Reason: 5.4.7 - Delivery expired (message too old) ('000', ['[Errno 61] Connection refused']) [(\'X-SBRS\', \'None\'), (\'X-HAT\', \'Group: RELAYLIST, Policy: $RELAYED\'), (\'X-VITAFiles\', \'Attached: image001.jpg, image002.jpg\'), (\'subject\', \'RE: orientation\'), (\'from\', \'"Evans, PATRICIA EVANS (DBHDS)" <[email protected]>\'), (\'to\', \'"Breeding, Myra" <[email protected]>\')]
Anyone else see this? Any ideas on how to fix it?
Thanks ahead of time!
EliasGreetings Elias,
With the data you provided its a bit difficult to say if this is related to a DNS issue or not. A couple of things you may want to do here to further diagnose this.
If delivery attempts fail, this means the destination's mail server did not accept a given message after 72 hours or 100 iterations of consecutive tries (example). This issue can be seen either incoming (delivery to your internal groupware server) or outgoing (towards another domain via the Internet). While this does not necessarily signal a problem with your local IronPort ESA, you can work around this by extending the retransmission period or number of attempts, and therefore increasing the chances for successful delivery. These values are controlled by the IronPort's Bounce Profiles.
Note: If you wish to make the retransmission timeout more lax, increasing the value may increase your chance for successful delivery. The overall duration (i.e., "maximum number of seconds") defines times in terms of seconds. The default value is 259,200 seconds, or three days. We'd recommend increasing this threshold to 345,600 seconds (four days) or 432,000 (five days) if necessary.
To edit the "Default" bounce profile via the GUI:
1) Go to Network > Bounce Profiles > select your Profile Name
2) set "Maximum Number of Retries" to change the number of times we attempt delivery
3) set "Maximum Time in Queue" to specify the total length of time to store the message for retransmission
4) set "Maximum Time to Wait per Message" to give the maximum interval between retries
Alternatively, we can use the CLI 'bounceconfig' command to set the same values.
You may also want to enable the domain debug logs to this host. This way you can see the full smtp conversation between your appliance and the remote host. This may provide some more detail on the previous failures before it gets to this state.
Additionally you may want to also consult the mail logs for the previous failures.
Below is some more information on setting up the domain debug logs.
The domain debug log is a system log designed to record all SMTP traffic between a specific domain and an Email Security Appliance (ESA) for a finite number of sessions. This log type can assist in troubleshooting issues that relate to a specific recipient domain or host. Each session is recorded until the number of session defined has been reached, at which time the log will stop collecting data. You can stop domain debug before all sessions have been recorded by deleting or editing the log subscription.
Configuration
Logs can be configured and created through the IronPort CLI using the logconfig command or via the GUI.
To configure logs via the GUI, see the Advanced User Guide: Log Subscriptions .
Below is an example of creating a Domain Debug Log subscription using the CLI:.
example.run> logconfig
Currently configured logs:
1. "antispam" Type: "Anti-Spam Logs" Retrieval: FTP Poll
2. "antivirus" Type: "Anti-Virus Logs" Retrieval: FTP Poll
3. "asarchive" Type: "Anti-Spam Archive" Retrieval: FTP Poll
4. "avarchive" Type: "Anti-Virus Archive" Retrieval: FTP Poll
5. "bounces" Type: "Bounce Logs" Retrieval: FTP Poll
6. "cli_logs" Type: "CLI Audit Logs" Retrieval: FTP Poll
7. "error_logs" Type: "IronPort Text Mail Logs" Retrieval: FTP Poll
8. "euq_logs" Type: "IronPort Spam Quarantine Logs" Retrieval: FTP Poll
9. "euqgui_logs" Type: "IronPort Spam Quarantine GUI Logs" Retrieval: FTP Poll
10. "ftpd_logs" Type: "FTP Server Logs" Retrieval: FTP Poll
11. "gui_logs" Type: "HTTP Logs" Retrieval: FTP Poll
12. "mail_logs" Type: "IronPort Text Mail Logs" Retrieval: FTP Poll
13. "reportd_logs" Type: "Reporting Logs" Retrieval: FTP Poll
14. "reportqueryd_logs" Type: "Reporting Query Logs" Retrieval: FTP Poll
15. "scanning" Type: "Scanning Logs" Retrieval: FTP Poll
16. "sntpd_logs" Type: "NTP logs" Retrieval: FTP Poll
17. "status" Type: "Status Logs" Retrieval: FTP Poll
18. "system_logs" Type: "System Logs" Retrieval: FTP Poll
19. "updater_logs" Type: "Updater Logs" Retrieval: FTP Poll
Choose the operation you want to perform:
- NEW - Create a new log.
- EDIT - Modify a log subscription.
- DELETE - Remove a log subscription.
- SETUP - General settings.
- LOGHEADERS - Configure headers to log.
- HOSTKEYCONFIG - Configure SSH host keys.
[]> new
Choose the log file type for this subscription:
1. IronPort Text Mail Logs
2. qmail Format Mail Logs
3. Delivery Logs
4. Bounce Logs
5. Status Logs
6. Domain Debug Logs
7. Injection Debug Logs
8. System Logs
9. CLI Audit Logs
10. FTP Server Logs
11. HTTP Logs
12. NTP logs
13. LDAP Debug Logs
14. Anti-Virus Logs
15. Anti-Virus Archive
16. Scanning Logs
17. IronPort Spam Quarantine Logs
18. IronPort Spam Quarantine GUI Logs
19. Reporting Logs
20. Reporting Query Logs
21. Updater Logs
[1]> 6
Please enter the name for the log:
[]> debug_example
Enter the name of the domain for which you want to record debug information.
[]> example.com
Please enter the number of SMTP sessions you want to record for this domain.
[1]> 8
Choose the method to retrieve the logs.
1. FTP Poll
2. FTP Push
3. SCP Push
4. Syslog Push
[1]>
Filename to use for log files:
[example.com.text]>
Please enter the maximum file size:
[10485760]>
Please enter the maximum number of files:
[10]>
Currently configured logs:
1. "antispam" Type: "Anti-Spam Logs" Retrieval: FTP Poll
2. "antivirus" Type: "Anti-Virus Logs" Retrieval: FTP Poll
3. "asarchive" Type: "Anti-Spam Archive" Retrieval: FTP Poll
4. "avarchive" Type: "Anti-Virus Archive" Retrieval: FTP Poll
5. "bounces" Type: "Bounce Logs" Retrieval: FTP Poll
6. "cli_logs" Type: "CLI Audit Logs" Retrieval: FTP Poll
7. "debug_example" Type: "Domain Debug Logs" Retrieval: FTP Poll
8. "error_logs" Type: "IronPort Text Mail Logs" Retrieval: FTP Poll
9. "euq_logs" Type: "IronPort Spam Quarantine Logs" Retrieval: FTP Poll
10. "euqgui_logs" Type: "IronPort Spam Quarantine GUI Logs" Retrieval: FTP Poll
11. "ftpd_logs" Type: "FTP Server Logs" Retrieval: FTP Poll
12. "gui_logs" Type: "HTTP Logs" Retrieval: FTP Poll
13. "mail_logs" Type: "IronPort Text Mail Logs" Retrieval: FTP Poll
14. "reportd_logs" Type: "Reporting Logs" Retrieval: FTP Poll
15. "reportqueryd_logs" Type: "Reporting Query Logs" Retrieval: FTP Poll
16. "scanning" Type: "Scanning Logs" Retrieval: FTP Poll
17. "sntpd_logs" Type: "NTP logs" Retrieval: FTP Poll
18. "status" Type: "Status Logs" Retrieval: FTP Poll
19. "system_logs" Type: "System Logs" Retrieval: FTP Poll
20. "updater_logs" Type: "Updater Logs" Retrieval: FTP Poll
Choose the operation you want to perform:
- NEW - Create a new log.
- EDIT - Modify a log subscription.
- DELETE - Remove a log subscription.
- SETUP - General settings.
- LOGHEADERS - Configure headers to log.
- HOSTKEYCONFIG - Configure SSH host keys.
[]>
example.run> commit
Domain Debug Log
Below is an example of a Domain Debug Log looks like when the IronPort appliance delivers a message to the recipient domain: "example.com".
Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '220 ESmtp mail.example.com ESMTP service ready'
Tue Mar 22 16:52:07 2005 Info: 411 Sent: 'EHLO ironport.com'
Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '250-mail.example.com'
Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '250-8BITMIME'
Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '250-SIZE 31981568'
Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '250 PIPELINING'
Tue Mar 22 16:52:07 2005 Info: 411 Sent: 'MAIL FROM:<[email protected]>'
Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '250 sender <[email protected]> ok'
Tue Mar 22 16:52:07 2005 Info: 411 Sent: 'RCPT TO:<[email protected]>'
Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '250 recipient <[email protected]> ok'
Tue Mar 22 16:52:07 2005 Info: 411 Sent: 'DATA'
Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '354 go ahead'
Tue Mar 22 16:52:07 2005 Info: 411 Sent: 'Received: from unknown (HELO)(10.250.7.164)rn by ironport.com with SMTP; 22 Mar 2005 16:52:08 -0800rn'
Tue Mar 22 16:52:07 2005 Info: 411 Sent: 'Message-ID: <[email protected]>rnFrom: "User" <[email protected]>rnTo:<[email protected]>rn Subject:TestrnDate:Tue,22Mar200516:57:28-0800rnMIME-Version:1.0rn
Content-Type:multipart/alternative;rntboundary="----=_NextPart_000_000A_01C52F00.3AA3B580"rnX-Priority: 3rnX-MSMail-Priority: Normalrn X-Mailer: Microsoft Outlook Express 6.00.2900.2180rnX-MimeOLE: Produced ByMicrosoft MimeOLEV6.00.2900.2180rnrnThis is a multi-part messageinMIMEformat.rnrn------=_NextPart_000_000A_01C52F00.3AA3B580rnContent-Type:text/plain;rntcharset= "iso-8859-1"rnContent-Transfer-Encoding: quoted-printablernrnThis isthebodyofthemail.rnThisisadisclaimer.rnrn------=_NextPart_000_000A_01C52F00.3AA3B580rnContent-Type:text/html;rntcharset= "iso-8859-1"rnContent-Transfer-Encoding:quoted-printablernrnrnrnrnrnrnrnrnThis is the body of thernmail.
This is a disclaimer.rn rnrn------=_NextPart_000_000A_01C52F00.3AA3B580--rn'
Tue Mar 22 16:52:07 2005 Info: 411 Sent: '.rn'
Tue Mar 22 16:52:07 2005 Info: 411 Rcvd: '250 ok dirdel'
Tue Mar 22 16:52:12 2005 Info: 411 Sent: 'QUIT'
Tue Mar 22 16:52:12 2005 Info: 411 Rcvd: '221 mail.example.com'
Christopher C Smith
CSE
Cisco IronPort Customer Support -
I had previously installed the trial adobe cc illustrator which expired months ago, can i re install on a month by month rolling contract so I can just use it for a month?? please help
Hi munzafeedback,
I have checked your order registered under your email ID posted here, it has a muse single App CC purchased on September 23rd 2013,
You have not yet activated it, the billing date is 23rd of each month(you will be charged on this date irrespective of the fcat that you are using it or not).
Incase you do not want to use it now, please get it cancelled as it is within 30 days of purchase.
If you plan to cancel it after 3o days of purchase, the subscription will attract cancellation fee .
Please go through the cancelation detail at :
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
Regards
Rajshree -
[Calender] Dates are misplaced a day too early
Ez all crew,
since updating to 4.0.1 my iPhone 3GS 32 GB Calender seems to begun misplacing events/activities a day too early. This is only the case on the iPhones, not on my other Mac computers. They are all synced via MobileMe.
Actually it is only the case when using the Calender in List mode, not in Day or Month mode. E.g. an event/activity added to begun on Thursday 26th August is shown on the day before (i.e. Wednesday 25th). I have screen shots from the iPhone to confirm the problem, however, it is not possible for me to send the to Apple Support. I'm told to contact my local (Danish) telephone operator company. Yet, this is clearly an Apple software problem, not the local telephone company's.
I have now updates to 4.0.2 and it did not solve the problem. Please advice. Cheers!iPhone Calender recently started to mash up the dates again. A total reset of the MobileMe Calender sync was needed to sort it out. However, once and again the while creating a new event in the iPhone Calender it does not save it. Often it is needed to re-create it 2-3 times. This does not happen on my Macbook Pro and iMac 27" computer's Calender though. It's a strictly iPhone problem apparently,
-
GCU membership not applied to online account
A GCU membership was purchased using my account, however it is not tied to my online account. The card was used in store and the discount was received on a new game. I also see the purchase in my purchase history on my online account. What could be going on here?
Hello dragonpark,
We need to fix this now to get you the Gamers Club Unlocked benefits! So it's fixed.
You can view the current status of your account by clicking here and logging in. After you log in, please click the "Rewards" page. Your status and expiration should appear on the right side of the page.
Let me know if you have any questions or need any help.
Maybe you are looking for
-
Row selection messed up after sorting
JDev version: 11.1.1.4 (but also reproducable in 11.1.2.1) See http://kpdwiki.be/Bart_L/tableIteratorSortSync.zip (open BO726.jws and run runThis.jspx) Situation: - iterator 'EmployeesIterator' which points to a view with Employees -> ChangeEventPoli
-
SQL to BAPI Message Mapping Issue
This is my datatype for source, which refered by resultset <?xml version="1.0" encoding="UTF-8"?> <mt_PhysCountInfo> <row> <PROCESSED/> <TRANS_ID/> <TRANS_RFC/> <SAPABX_STATUS/> <SIGN/> <OPTION1/> <LOW/>
-
Backslash / pipe bootcamp with Windows 7 (french keyb. - clavier français)
Hello, I bring you the result of search on various forums in the hope of using the backslash and pipe characters of my Macbook Pro 13" french keyboard in Windows 7 with bootcamp 3.2 Here we go : - Backslash: Right ALT + 8 /! - Pipe: Right ALT + 6 § S
-
Integrated Services act up when VM is part of domain?
Running Server 2012 R2 Datacenter on a HP Proliant 380p Gen8 (the HP was patched with the latest SPP) I have created two templates running 2012 R2 Standard. (A Gen 1 and a Gen 2) The following scenario applies to machines made from both these templat
-
Unwanted outdated email address in my profile on Apple Concierge page, why?
My profile in Apple concierge has and shows an unwanted outdated email address that is not in my Apple ID profile. Whenever I register for an workshop, Apple sends workshop confirmation to that unwanted email address, which is not in my Apple ID prof