GCU Not Showing Up on MyBestBy

Hi,
I bought a GCU membership today, however my MyBestBuy account is not reflecting the purchase. After looking at the forums, I now realize that the card I brought to the register is the gifting option. However, when the clerk scanned the first barcode, the computer asked whether I was buying it for myself or as a gift. I said it was for myself and the the clerk correctly put that into the register. I bought a game at the same time, and I did receive the 20% discount. The receipt also correctly shows information about my MyBestBuy account.
Before I go back to the store, I just wanted to double check there was not something else wrong (like accounts not being linked etc...)
Thank you for any help.

Hi there zujwa-
Welcome to our Gamers Club Unlocked membership! I hope that you enjoy the benefits and extras that it provides!
It sounds like you were able to get everything corrected at the store and I can verify that I do see the GCU membership attached to your My Best Buy account. I’m sorry for the initial trouble that you had with the purchase, it does sound like our stores may be a little confused with these gifting cards.
Borman18- It looks like the store was able to resolve your issue as well as I can see the GCU on your My Best Buy account as well.
I hope you both benefit from the membership and if you have any questions, feel free to review our FAQ here or if it’s not covered, please post your question!
Happy Holidays!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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GCU not showing up

I purchased the GCU on 12/24, while it was on sale. Today was the first time that I bought a game (2 actually) since getting the GCU and it didn't ring up with the 20% discount. The cashier and manager manually fixed it but there is obviously a problem.
Looking at my card and receipt, it doesn't appear that it was rung up as a gift. My card only has 1 barcode and on the receipt it says "Unlocked Sign Up Option 1".
How can I get this corrected so that I don't have to deal with manual overrides everytime?
Thanks.

Hello mnjcross,
First, welcome to Gamers Club Unlocked (GCU)!
The Holidays were a fantastic time to purchase GCU, especially considering the cost of the program at the time. I do however apologize for any issues you may have run into with utilizing your benefits during a recent purchase.
When reviewing your My Best Buy membership, which I located using your email address on file for the forums, it actually looks as though everything is setup 100% correctly. Your GCU benefits are active and as long as your My Best Buy membership is added to a transaction, any applicable GCU discounts should apply automatically. Having not been present during your recent purchase, I can’t speak to why your benefits wouldn’t have worked. However, I’m very confident that you shouldn’t run into any issues with this going forward.
With that said, please let me know if you have any issues with this in the future and I’ll be happy to research the specifics and assist where I can!
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Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlock 20% discount not showing up at checkout

I have gamers club unlocked. It was activated yesterday in the store, yet whenever I go to purchase a game the 20% is not showing up. I cant even check to see if the GCU is linked to my online account. Hopefully someone can resolve this for me.

Hello victorsvaliant,
Welcome to the forum, and congrats on becoming Unlocked!
I looked over your account using the email address you registered with the forum, and I believe that I can explain why the 20% discount is not reflected in your online shopping cart. Your BestBuy.com and My Best Buy™ accounts would need to be linked in-order for the discount to apply. It actually looks like you may have three active My Best Buy™ accounts, which could also be contributing to the issue.
With that being said, I would suggest that we merge your accounts and then link that primary account to your BestBuy.com account. That should then allow you to utilize the 20% discount on BestBuy.com. To gather some additional information and further discuss a merge with you, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope at the top.
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I recently joined GCU but its not showing up under my account. When I got the 'Welcome to the Club' email with some coupons, I noticed that the member id number was different than my normal one I use all of time. Is there any way to fix this?

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I've had the chance to review your account and it looks like enuf is spot-on: you currently have two My Best Buy memberships. I've sent you some information regarding your membership, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
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Go to Solution.

Hi jeremygary,
It sounds like you've got a pretty solid understanding of the Gamers' Club Unlocked new game discount, so I won't retread over familiar ground. To clarify though, the 20% GCU discount does apply to all new video game titles regardless of whether or not the game is on sale that week. It may not automatically apply to some titles due to how they're classified (games vs. games that include special peripherals), but our in-store teams should be aware of how to approach these issues. I was disheartened to read this may not have been the case during your recent visit.
Were you ultimately able to purchase a copy of Nintendo Land?
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