HT1657 I rented a movie from iTunes but it is not showing up in the Movies section. What do I do?
I just rented and downloaded a movie from iTunes and now it will not show up in my iTunes library. What do I do?
It DOES show up in iTunes on my iPhone. It DOES NOT show up on my desktop.
Any thoughts? Ideas?
I rented it for a flight I get on in 3 hours. Any quick help would be great.
Thanks.
If the computer iTunes is signed into the same account then contact iTunes:
How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
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Hi,
Just an hour ago I rented "Brave" from İtunes Turkey. After download has been finalized, I wanted to watch it. Unfortnately Movist says that "Movist quit unexpectedly". So I download another movist from app store and I paid also for it but this one also giving the same message. I copied some part of the details of the message below.
Could you please help me. I already spend money in order to see it.
Thanks,
Levent SECKIN
Process: Movist [417]
Path: /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Identifier: com.movist.Movist
Version: 1.2.3 (1.2.3)
App Item ID: 461788075
App External ID: 12404657
Code Type: X86-64 (Native)
Parent Process: launchd [114]
Date/Time: 2012-12-23 19:50:54.811 +0200
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: 2023 sec
Crashes Since Last Report: 10
Per-App Interval Since Last Report: 66 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 4E941F8A-9CB7-4015-8C06-E31978567F8A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000014
VM Regions Near 0x14:
-->
__TEXT 0000000100000000-00000001000e8000 [ 928K] r-x/rwx SM=COW /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Application Specific Information:
objc[417]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libdispatch.dylib 0x00007fff930f9b08 dispatch_release + 0
1 com.movist.Movist 0x000000010001ae90 0x100000000 + 110224
2 com.movist.Movist 0x000000010001ad99 0x100000000 + 109977
3 com.movist.Movist 0x00000001000148d8 0x100000000 + 84184
4 com.movist.Movist 0x0000000100016883 0x100000000 + 92291
5 com.apple.CoreFoundation 0x00007fff8ece370d -[NSObject performSelector:withObject:] + 61
6 com.movist.Movist 0x00000001000178bd 0x100000000 + 96445
7 com.movist.Movist 0x000000010001523e 0x100000000 + 86590
8 com.movist.Movist 0x0000000100014eef 0x100000000 + 85743
9 com.movist.Movist 0x000000010003a8ae 0x100000000 + 239790
10 libdispatch.dylib 0x00007fff930f5a82 _dispatch_call_block_and_release + 18
11 libdispatch.dylib 0x00007fff930f78f2 _dispatch_main_queue_callback_4CF + 308
12 com.apple.CoreFoundation 0x00007fff8ec88e7c __CFRunLoopRun + 1724
13 com.apple.CoreFoundation 0x00007fff8ec88486 CFRunLoopRunSpecific + 230
14 com.apple.HIToolbox 0x00007fff95e002bf RunCurrentEventLoopInMode + 277
15 com.apple.HIToolbox 0x00007fff95e0756d ReceiveNextEventCommon + 355
16 com.apple.HIToolbox 0x00007fff95e073fa BlockUntilNextEventMatchingListInMode + 62
17 com.apple.AppKit 0x00007fff8b8b6779 _DPSNextEvent + 659
18 com.apple.AppKit 0x00007fff8b8b607d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
19 com.apple.AppKit 0x00007fff8b8b29b9 -[NSApplication run] + 470
20 com.apple.AppKit 0x00007fff8bb2eeac NSApplicationMain + 867
21 com.movist.Movist 0x00000001000023c4 0x100000000 + 9156
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8d9f67e6 kevent + 10
1 libdispatch.dylib 0x00007fff930f7786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff930f6316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8d9f5e42 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8b3e5dea nanosleep + 164
2 com.apple.Foundation 0x00007fff97dc679a +[NSThread sleepForTimeInterval:] + 146
3 com.movist.Movist 0x0000000100023b01 0x100000000 + 146177
4 com.apple.Foundation 0x00007fff97d8a72a -[NSThread main] + 68
5 com.apple.Foundation 0x00007fff97d8a6a2 __NSThread__main__ + 1575
6 libsystem_c.dylib 0x00007fff8b42f8bf _pthread_start + 335
7 libsystem_c.dylib 0x00007fff8b432b75 thread_start + 13
Thread 3:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff8d9f5bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b4332a6 _pthread_cond_wait + 890
2 com.apple.CoreVideo 0x00007fff931b71cb CVDisplayLink::waitUn
Process: Movist [417]
Path: /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Identifier: com.movist.Movist
Version: 1.2.3 (1.2.3)
App Item ID: 461788075
App External ID: 12404657
Code Type: X86-64 (Native)
Parent Process: launchd [114]
Date/Time: 2012-12-23 19:50:54.811 +0200
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: 2023 sec
Crashes Since Last Report: 10
Per-App Interval Since Last Report: 66 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 4E941F8A-9CB7-4015-8C06-E31978567F8A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000014
VM Regions Near 0x14:
-->
__TEXT 0000000100000000-00000001000e8000 [ 928K] r-x/rwx SM=COW /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Application Specific Information:
objc[417]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libdispatch.dylib 0x00007fff930f9b08 dispatch_release + 0
1 com.movist.Movist 0x000000010001ae90 0x100000000 + 110224
2 com.movist.Movist 0x000000010001ad99 0x100000000 + 109977
3 com.movist.Movist 0x00000001000148d8 0x100000000 + 84184
4 com.movist.Movist 0x0000000100016883 0x100000000 + 92291
5 com.apple.CoreFoundation 0x00007fff8ece370d -[NSObject performSelector:withObject:] + 61
6 com.movist.Movist 0x00000001000178bd 0x100000000 + 96445
7 com.movist.Movist 0x000000010001523e 0x100000000 + 86590
8 com.movist.Movist 0x0000000100014eef 0x100000000 + 85743
9 com.movist.Movist 0x000000010003a8ae 0x100000000 + 239790
10 libdispatch.dylib 0x00007fff930f5a82 _dispatch_call_block_and_release + 18
11 libdispatch.dylib 0x00007fff930f78f2 _dispatch_main_queue_callback_4CF + 308
12 com.apple.CoreFoundation 0x00007fff8ec88e7c __CFRunLoopRun + 1724
13 com.apple.CoreFoundation 0x00007fff8ec88486 CFRunLoopRunSpecific + 230
14 com.apple.HIToolbox 0x00007fff95e002bf RunCurrentEventLoopInMode + 277
15 com.apple.HIToolbox 0x00007fff95e0756d ReceiveNextEventCommon + 355
16 com.apple.HIToolbox 0x00007fff95e073fa BlockUntilNextEventMatchingListInMode + 62
17 com.apple.AppKit 0x00007fff8b8b6779 _DPSNextEvent + 659
18 com.apple.AppKit 0x00007fff8b8b607d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
19 com.apple.AppKit 0x00007fff8b8b29b9 -[NSApplication run] + 470
20 com.apple.AppKit 0x00007fff8bb2eeac NSApplicationMain + 867
21 com.movist.Movist 0x00000001000023c4 0x100000000 + 9156
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8d9f67e6 kevent + 10
1 libdispatch.dylib 0x00007fff930f7786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff930f6316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8d9f5e42 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8b3e5dea nanosleep + 164
2 com.apple.Foundation 0x00007fff97dc679a +[NSThread sleepForTimeInterval:] + 146
3 com.movist.Movist 0x0000000100023b01 0x100000000 + 146177
4 com.apple.Foundation 0x00007fff97d8a72a -[NSThread main] + 68
5 com.apple.Foundation 0x00007fff97d8a6a2 __NSThread__main__ + 1575
6 libsystem_c.dylib 0x00007fff8b42f8bf _pthread_start + 335
7 libsystem_c.dylib 0x00007fff8b432b75 thread_start + 13
Thread 3:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff8d9f5bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b4332a6 _pthread_cond_wait + 890
2 com.apple.CoreVideo 0x00007fff931b71cb CVDisplayLink::waitUnI know the old solution was to go into the apps folder, right click on itunes and change it to 32 bit mode. Since OSX maverics I can not run it in 32bit mode anymore so now any of the itunes movies on my mac mini will not play.
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I rented Sherlock Holmes: A Game of Shadows and when I tried to watch it, the movie would not play. I received the error message (-42408). What does this mean and what should I do?
Is all other content purchased using the same iTunes Store account also failing to play with that error message?
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Three movies I bought from iTunes this morning do not show up on the 1st Gen AppleTV.
I understand some file formats are not compatible with AppleTV (1st gen) but these films were purchased directly from iTunes. One would assume they are formatted properly to work on Apple equipment, yes? Previously purchased movies show up on the AppleTV just fine, so I'm not sure what's going with these three. They were from the $4.99 Sci Fi collection: Enemy Mine, Dune and Terminator 2. Oldies but goodies. The iMac, where the iTunes Library lives is used to stream the content to the AppleTV, and everything that is in my Library appears to be available for streaming, except these three films. Any advice?
I have now restored Factory Settings on the Apple TV. Looked promising until iTunes hangs everytime I tried to enter the podcast page of the sync options. And I get errors that my newest movies, created in Final Cut Pro X with the Share with 720p Apple Devices export settings are not compatible with Apple TV.
Unbelievable. -
I even tried changing the name of the file. When I choose "add file to library", then select the file, it does nothing, and provides no explanation. I also tried adding a specific file that had been previously deleted. I did not re-encode this movie; I just wanted to add the same file again and it would not let me.
I'm using iTunes 11.1.3.8 on Windows 7. I appreciate any help that could be offered.In iTunes, do Store->View my AppleID
Click "Deuthorize ALL"
Then, on any computers you still have, do Store->Authorize this computer. If there are less than 5, you will have no problem.
You can only do "deauthorize all" once a year, so in the future, if you ever throw a computer away, remember do to "Store->Deauthorize this computer" first. -
I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?
You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
I've rented an SD movie from iTunes but cannot download it as I normally do to my iPad 2. Message reads "download error" followed by a small window with message "movie cannot be downloaded at this time". I have been billed by iTunes. What next?
Hi, Kenny.
Thank you for visiting Apple Support Communities.
There are a couple things that I would recommend trying. Try closing all open applications and power cycle the device. Next, go through the section labeled Troubleshoot issues on an iPhone, iPad, or iPod touch in the second article below. If the issue persists, try completely signing out of the iTunes Store on the iOS device and sign back in. Be sure to test downloading an application after each step.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Cheers,
Jason H. -
Just downloaded a rented movie from iTunes but cannot find it to run it! How do I find a start the movie?
Check the Videos App.
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I have downloaded a movie to rent from iTunes but it is giving me an error message 5103. What does this mean?
The fix for this is supposed to be resetting the system clock to automatic time, but this, as we've seen, more often than not fails to work. After a bit of an email exchange between Apple support and myself I discovered the true fix for this issue, or at least, the one that they said to use and that worked for me.
After resetting your clock go to the folder /Users/Shared in Finder and delete the folder "SC Info". This is a hidden folder, so the way you will need to get it to appear is to use the go to folder command (Shift + Command + G) and type in /Users/Shared/SC Info and hit enter. Change to the column view and you'll be able to see the folder there. Move it to the trash and it will go away, and take your problems with it. Restart the computer for the deletion to take effect and then reauthorize your itunes. Should play your rentals after that.
Props to Zarchanalin for the answer! -
HT1657 I rented a movie on itunes but it will not play on my imac ?
I rented a movie on itunes but it will not play on my imac ?
Does anyone know how to fix it ?Could you walk us through what happens when you try to play the movie, please?
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The movie is from iTunes. You would think that a download from iTunes to a MacBook could be watched on an HDTV using Apple TV without any headaches bit this does not appear to be the case.
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