Geek Squad Membership: Worry-free PC and device ownership

When a PC is fresh out of the box, it’s a thing of beauty. But then you have to set it up, get online, back up your data, worry about someone else stealing your data, keep the software up to date … well let’s face it: ownership is a lot of work. That’s where a Geek Squad Membership comes in. A low monthly fee gets you exclusive access to first class technical support that takes the hard work off your shoulders so you can enjoy actually using your device, plus exclusive benefits.

Hello mrc2525,
Wow! I’m not sure what happened here, but it certainly doesn’t sound good. You should feel secure after purchasing a Geek Squad Technical Support Plan (GSTS), especially when it comes time to use it. I’m sorry for any frustrations this has caused, and I would like to learn more about this recent experience.
On the customer service angle, this doesn’t sound ideal. The experience you describe is not one we want to provide, but it’s one that’s crucial for us to hear so that we may improve as a company. Our staff is expected to provide impartial advice, rather than saying an anti-virus system isn’t good for a computer.
While our GSTS does come with Kaspersky to be placed on the GSTS covered computers, it isn’t one that has to be used. It’s your discretion as to which anti-virus subscription you would like to use. Also, I recognize how crucial it is for your son to have a working computer. As I’m currently finishing up my own college degree, a laptop makes a world of difference. Finding time for school work isn’t always the easiest thing, and it’s not always found during a library’s standard hours of operation.
On the service side, I am able to pull up your GSTS plan, but I’m unable to see a service performed. What is wrong with your son’s computer? Most software issues are covered underneath your GSTS, so I’m not quite sure why we were unable to assist in the situation. Also, you mentioned that we are 0 for 2 in fixing it. Have we attempted to fix it before, and if so, what happened?
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
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Similar Messages

How to file the complaint for GEEK SQUAD installation for car remote and alarm security ?

My name is Benny. I want to install the remote start and alarm in My 2015 Toyota Highlander. before I make an appointment. I go to Bestbuy store and make sure it's compatible with the Viper Responder LC3 5706V 2-Way Remote Start and Security System. Bestbuy print out the document everything say is compatible with my vehicle. and then I make an Appointment on July 31, 2015, 01:00 PM 4 Hrs162 SANTILLI HWY EVERETT MA Confirmation Number: VRJF2718. it is the lady help me to install it. she say it take 4 to 5 hours to finish. I said I wait here at Bestbuy out there until finish installation. After more than 5 hours. I come in the Bestbuy mobile installation there. and the lady tell me my car is broke fuse link. The vehicle will not start. and also she said she did not touch anything. I ask why the fuse is broke if you did not touch anything. she said the fuse broke all the time. It is normal. My car less than 1400 miles. just like new. My all family use Toyota. 6 year never broke the engine fuse. She try to tell me the fuse link broke is not because the installation process. She try to tell is not her responsibility. She said already call Woburn Toyota repair on Monday. I m so worry about my car. I take the subway to Wellington station and walk to Bestbuy on the next day. and then she tell me the car has to tow to Woburn Toyota to repair. on August 4. I went to Bestbuy with my friends. We talk to the Geek Squad manager I think his name is Jason. He tell me the car can fix and pick up today about 1PM, I called Woburn Toyota and they tell me pick up my car. after pick up my car. I have to go back to Bestbuy finish the remaining installation because the viper already installed in my car. About 2:30PM. Tom said it take about 20 to 30 minutes to program the key. after Program the key. It has problem to start the engine. Sometime the engine start only a few seconds it shut it down. He don't know how to program the key, the key has the code has to match the car. Tom keep try and try to start the engine until the car battery is dead. and then use the jump starter to charge the battery. and keep try and try. I don't remember how many time he try to start the engine. it make me very scare. I ask Tom many time about the compatible. He said yes. about 6PM. I talk to the manager, I said do you think will tow my car again. He tell me to talk to Tom. I told Tom I have to use my car tomorrow for work. I paid to much for the cab. And then he take out the Vipers. Wednesday 4:40am in the morning. I drive for my job. I found out the automatic light is not on. it has other issue. The Auto switch is on, but the automatic light is not on. me and my friends went to Bestbuy again and talk to manager. First He said is not my responsibility. You already pick up the car. I m telling you. no one will know the automatic sensor will broke if not drive at night or dark place. I have my KDLINKS X1 FULL HD WIDE ANGLE CAR DASHBOARD CAMCORER WITH GPS install in my car. The installation day is July 31. All drive load recorded. July 31. I drive my friends to China town and get in the Tunnel and then go back to Bestbuy get in the tunnel again. It show the light automatic on. No any problem when I drop on Bestbuy. I have alot Evidence prove. No one touch my new car. Only Geek Squad. I lost money because the Viper Responder LC3 5706V already used. It can't return it. Also I lost time. wait long time in Bestbuy, 4 hours job it take 5 days. I have no car to use. I have to paid the cab for my job. I have to drive my car to Woburn Toyota to see what is broke on 08/7/2015. After 5 hours long wait. The Toyota said Tom forgot to connect the wire. They said the first time broke the big fuse link and tow to Toyota repair. It is the big problem. It broke because they start the engine more than hundred time. I know because I took the chair and wait inside the second time with Tom. He try to start my engine between 5 second. I know what is troubleshooting. but if you try to start the engine 3 time and not work. You will know is sometime wrong. You have to find out the problem and maybe get help. Not just keep try to start the engine on the remote. I tell Tom even you try thousand time. it could be the same. I know I complaint the first time when they broke my car big fuse. but please don't treat my car like that. I want to ask you. if you take your car there for installation. You wait there more than 5 hours and your new car is broke by them. and you have no car to use for your job. Are you happy about that. Second time he said only take 30 minutes to program the key. It take me wait there 5 hours. He forgot connect the wire. If you don't believe, you can call Woburn Toyota. Everyone know Bestbuy broke my 2015 Toyota Highlander. Bestbuy should reimburse my lost. I lost time and money. The Viper I can't return to other retail store because it used by your company. It fail to install and broke my car. I try to call Geek squad 18004335778 two times and talk to different people. they just hand up my phone after I tell my stories. They never give me the solution. and I know I post the message here may not helpful. I will keep try other way to tell my stories to other if Bestbuy not give me the solution. My phone numbers is {removed per forum guidelines}.

Thanks your reply. I mean no one know my feeling. except if the new car is your. If Geek Squad can't install it. Just let me know and go. right? I ask many time? Are you ok to finish? He said yes. First time fail after 5 hours long wait and tow my car to Toyota repair. Second time said only take 20 to 30 minutes to program the key. but fail again after about 4 hours 30 minutes long wait and head light is not automatic turn on at night. I have to take a day off drive to Toyota repair. My time is money. wait there more than 10 hours and done nothing. 5 days no car and take the subway Bus and long walk. How do I feel? I m the customer. if without the customer. How you get pay? Geek Squad use my remote start and alarm and I can't return it. I loss time and money. My new car has a repair record. That is what Bestbuy want to do for the customer. Geek Squad work for Bestbuy. right? You are not just loss one customer. You will loss more and more than the remote start alarm cost. Bestbuy will not know? How come just 200$ remote start alarm and the 50$ module. Bestbuy don't want to reimburse. I m not tell you to pay me 5 days for rental car. why don't just want a happy ending? Bestbuy is big company. I m very small. 250$ it cost Bestbuy nothing. You can't let the customer loss money because you. right?

Wokstation needs AD membership for Free/Busy and Shared Mailbox?

Environment:
Exchange 2010 fully operational with mixed Outlook clients and OWA.
The workstation of interest runs Win7x64 with Outlook 2013
The user of interest has an Active Directory account, but the workstation is not member of the domain, so he doesn't use the AD account for authentication to the workstation.
Scenario:
User configured Outlook 2013 with his Exchange account without issues. All mail functionality seems to operate fine.
User cannot access the free/busy information of colleagues (he can do so through OWA, but not through Outlook)
User cannot see a shared mailbox to which he has received access (he can do so through OWA, but not through Outlook).
Question:
Other colleagues do not experience the same issue. The only apparent different is that their workstations are part of the AD. I was not aware of any requirement about domain participation for this functionality. Is there?
Are there any ways to circumvent the issue? We are unable to add this workstation to the domain, but the user should be able to have a fully operational Outlook.
Thanks,
Johan

Hi,
Based on my research, the domain name “autodiscover.domain.com” was pointing to the TMG server and the autodiscover virtual directory and the URL https://autodiscover.domain.com/autodiscover/autodiscover.xml has not been published by the TMG server. This
may cause the issue.
Please try to add the domain name “autodiscover.domain.com” to the internal DNS and then check this issue again.
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support

Contract renewal and first problem VERIZON WIRELESS..." WORRY FREE" IS NOT FREE WATCH

i JUST RENEWED MY CONTRACT ONCE MORE , AS i HAVE DONE PLENTY OF TIMES IN THE PAST , BUT THIS TIME THE PHONE i PICKED , WELL THE EXILUIM WORKED FINE FOR ABOUT ONE WEEK , BUT THEN I REALIZED IT WOULD NOT HOLD A CHARGE !, now by this time ( being with Verizon as long as I have and not having had any problems ) I had thrown the box away that the phnoe came in , well now they will not take it back because the box is gone, and they will not send me AT THE LEAST ANOTHER BATTERY FOR MY BOULDER . I cannot get anyone to help me ( a good paying customer with two active phones, ) but I will leave VERIZON AS SOON AS POSSIBLE, the way I see it they have but one chance to keep my business and that is to honor the " worry free " thing they so boast on.

mccahill wrote:
i JUST RENEWED MY CONTRACT ONCE MORE , AS i HAVE DONE PLENTY OF TIMES IN THE PAST , BUT THIS TIME THE PHONE i PICKED , WELL THE EXILUIM WORKED FINE FOR ABOUT ONE WEEK , BUT THEN I REALIZED IT WOULD NOT HOLD A CHARGE !, now by this time ( being with Verizon as long as I have and not having had any problems ) I had thrown the box away that the phnoe came in , Being with Verizon as long as you have, you would (SHOULD) also be aware of the policy that the phone needs to be returned IN THE ORIGINAL PACKAGING....I ALWAYS save everything until I am beyond the return point....I know I can return it, but I also know I need the packaging and the UPC to get any mail in rebates--so I don't even cut out the UPC until I know I'm going to keep the phone.
well now they will not take it back because the box is gone, Ummmm, yeah, that's what the rules are... and they will not send me AT THE LEAST ANOTHER BATTERY FOR MY BOULDER If it's your old phone, then it's on you--I replace batteries and don't expect Verizon to pay...there are lots of accessory vendors on line with awesome prices; just be sure to get an OEM battery. I've had good service, fast delivery, and excellent products buying online.
I cannot get anyone to help me ( a good paying customer with two active phones, ) but I will leave VERIZON AS SOON AS POSSIBLE, the way I see it they have but one chance to keep my business and that is to honor the " worry free " thing they so boast on. You have (had) a responsibility as well; there are conditions for returning and exchanging phones via the Worry Free Guarantee, and you don't have the original packaging. You can keep trying, and you may eventually get a sympathetic rep. Good luck.

Best Buy Associates lied about protection plan through Geek Squad

I finally have the time and energy to re-address the ongoing issue that I am having with Best Buy and their geek squad. Before the Thanksgiving holiday of 2013, my sister came to visit me from Virginia. She is currently in the military and came home for a final visit before a 9 month deployment. She was in a need of a new phone, so being the loyal Best Buy customer that I am, I took her to Best Buy and signed up for a new 2-year agreement so that she could update her phone. The rep was nice enough to explain that there was a Geek Squad protection plan that I could purchase through Best Buy that would cover the phone if ANYTHING were to happen to the phone. I was told that I could just bring the phone in and they would either fix it or replace it. Previously I would always get my insurance from my cellular service provider, but this Geek Squad protection seemed like a great deal. I was satisfied with my purchase and the Geek Squad protection, and returned later on in the week to purchase a new phone for my Mother as an early Christmas gift, and I was sold the EXACT same Geek Squad protection.
Every month over the next several months, there was $20 dollars deducted from my account, $10 for my sister’s phone and $10 for my mother’s phone. My sister had since been deployed overseas and had an accident with her phone where it is completely un-responsive. Feeling fully confident that we had insured the purchase and that Best Buy would uphold their end of the bargain, I had her mail her phone back to the United States.
I took the phone to Best Buy and explained that the phone is not powering on and that I was covered under the Geek Squad warranty. To my complete surprise, I was informed that I was misinformed. The Geek Squad agent told me that the Cell phone group was misinforming customers and that in fact the protection information that was relayed to me, not once, but twice was the incorrect information. This is a big issue because I was given this false information twice and I have been clearly misled.
I was given a number to the Geek Squad line. I called and explained the situation and the woman basically said that there is nothing that she can do, so I inquired about a refund of the money that I paid for the protection plans. The rep stated that she would put a case in. When the case was settled, I received $20 dollars for the current month. I paid for the insurance for more than one month, I paid for 5 months. After the $20 dollar refund, I decided that instead of continuing on with the back and forth, I would just keep the insurance that I had been misled about. So I called back. Low and behold, just a few days after the initial call, I was informed that they could no longer assist me because I had dropped the insurance. I was given a corporate number who told me they couldn’t assist me and that they didn’t know why I was given their number. I went around the entire loop again and was referred to the store manager, who left a VM that I would need to contact the geek squad 1-800 number.
Just as this is a long letter, imagine the time and energy it took to go through this entire process. Lying and misleading loyal and faithful customers is bad enough, but to know that when my sister who is serving our country overseas, and who has been doing so for the past 7 months will come home to a phone that doesn’t work is very upsetting. I was tempted to let this situation go but being a loyal customer to Best Buy should mean something to the store and to the management. If I am a future best buy customer will be dependent on how Best Buy handles this situation. Customers shouldn’t be lied to and mislead.

Hello CM2014,
Staying in touch with family members is difficult without a phone, even more so when a loved one is overseas. It was very nice of you to make sure your sister had one while on deployment, so I can imagine your frustration if we denied her request for service when you brought in her mailed phone for repair. I’m not sure of the exact reason as to why this might’ve happened; however, there are a few reasons why a Rapid Exchange repair underneath her Geek Squad Protection (GSP) plan wasn’t an option.
With Rapid Exchange, a damaged or non-working phone should be sent out for service. To save our customers valuable time, a service order is simultaneously created from our service provider to ship out an already repaired phone. These phones go through a rigorous refurbishment process to make sure that a customer receives a phone meeting its manufacturer’s standards. If a smartphone is damaged though, we do request that a $149.99 deductible be paid to receive a repaired phone. This fee will also be applied should service be needed after the manufacturer’s warranty has expired. You are limited to three claim submissions after which the plan would be considered fulfilled.
Our GSP plan should cover any hardware issues with the phone along with liquid spills or damage such as a cracked screen. Please know that it wouldn’t cover products that have been submerged, dropped from extreme heights, or have been run over by or fallen from moving vehicles. Having said this, our associates should be fully explaining why a phone was rejected for service, and I’m sorry if this wasn’t the case. If you don’t me asking, what was wrong with your sister’s phone?
To see how I may help with this, I pulled up your account using the email address attached to your forum profile. I did notice though that the GSP plan is underneath a name other than your own, and due to our Privacy Policy, I’d be unable to discuss the situation at hand. Please have the owner of the phone and plan create a forum profile and private message me with their contact information so that I may see what options we may have available from here. To send me a message, please have them sign into their profile, and click on the button in my signature below.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Panasonic Plasma TV repair - Geek Squad

Hello community -
Two years ago I splurged, and purchased a beautiful 55" Panasonic plasma TV. I am frugal, and do not do this often, so I also decided to protect it with a 4 year Black Tie Geek Squad warranty.
Been very pleased with it, up until 20 days ago. When, it would no longer turn on. 7 blinking red lights, were the "code". Simple internet search showed a specific faililng component.
I called Geek Squad, who was very helpful and pleasant. And, arranged an appointment to have it replaced. Well, now that appointment has been cancelled for the 3rd time due to a parts delay. It is very obvious, that 1) This is a product defect, based on the # of issues people are having 2) This part will never arrive.
I just spoke with Geek Squad again, asking that they help me with a replacement. They quoted a 30 day period, until after which they cannot consider it. Only after 30 days will they "start" the process.
Question for the group ---- have you had this experience too? Have you found a way to navigate these waters? And, once I pass 30 days what sort of expectation should I have for actually getting a replacement?
I am normally very reasonable. However, my patience is wearing thin. And, I am VERY RELUCTANT to ever purchase from Best Buy again. They were my go-to brick & mortal and on-line store, but I've reconsidered that.
Thanks for your perspective. If anything, it is healthy to vent. Because I do not expect a good outcome.

Hello sledwith,
Thank you for visiting the forum. I'm sorry to hear you are having troubles with your Panasonic TV. I enjoy very much watching TV on our 55" screen so I can certainly understand your frustration at having to wait possibly up to a month for it to be repaired.
Using the information you provided on the forum, I was able to view the service order, and I will be looking into this further to see if I can help. Once I have further details, I will be sending you a private message. To view your private messages, please make sure you are logged into the forum, and click on the envelope in the top right hand corner.
I look forward to continuing to work with you, and I will be in contact as soon as possible. In the meantime, please do not hesitate to let me know if you have any further questions or concerns.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Apple Care vs. Geek Squad Black Tie

Hello, I am entering college in this fall, and as a gift, my mother has decided to purchase a MacBook Pro for me. Through connections at her workplace, she is purchasing the laptop through a co-worker's relative at Best Buy. Honestly, I would rather that the laptop be bought straight through Apple, but her co-worker gave a generous offer, it would have been very rude not to accept it. Plus, possibly an employee discount may be used? It was really nice of her to do it, so I accepted the offer.
Now, looking at the warranty that Best Buy offers, my mother and I decided that both the 2-year standard protection plan, and the 2-year accidental protection plan would be best.
BUT, I know deep down that buying a warranty through a third-party dealer is the worst deal that one can make. I had the worst experience with the warranty service for my HP Laptop that my father purchased through P.C. Richard. After numerous times of having to send out my laptop to repair a crashed hard drive, my screen came back busted... OFF THE HINGE. I had to reprimand the manager at the repair service center for his incompetent employees. I also had to tell him that whoever touched my laptop, obviously did not receive proper training to become a technician and that their company is pure trash and unreliable.
I do not wish to have this same experience with Best Buy. I understand that if a MacBook is bought through Best Buy, we are automatically given 30-day phone support and the standard Apple 1-year limited manufacter warranty.
--Is it possible that I can ask Best Buy to give a FULL refund on the service plan?
--Do we have to wait for the laptop to arrive BEFORE or AFTER to ask for a refund?
I know that AppleCare doesn't cover accidental damages, but I'm looking into dorm insurance policies, and I've already inquired about using the homeowner's insurance with my mother.

Haha, I'll be rolling in mud before I let them touch it. I tried to get transferred to the Geek Squad department to ask questions and I swear the operator was trying to give me attitude when I asked about refunds on the service plan.

8 months later - still haven't received Geek Squad refund

I bought an iPhone 6 in your San Marcos, CA store on 9/19/14. At the time, the Mobile rep added the Geek Squad plan of $7.99/mo to the purchase saying if I didn't want it, I could cancel within 30 days and get a full refund. After thinking about it, I called the Geek Squad number 888-237-8289 on 10/10/14 and canceled the plan. The Geek Squad rep Lou said my mastercard would be refunded and gave me a confirmation number.
After a few months of not seeing the refund to my credit card, I called Geek Squad again on 1/28/15 and spoke to Alyssa. She confirmed that the Geek Squad was canceled in October and a refund would be on its way within 2-3 additional billing cycles. She also gave me a new confirmation number.
Well I have checked each of my Mastercard statements since September and still haven't seen the refund. Please let me know how I can get my refund issued to my credit card as promised.
I have a copy of the original Best Buy receipt with the plan added and can provide original geek squad protection number, IMEI number, my phone number and both Geek Squad call-in confirmation numbers via PM. The email used in this forum is the same email linked to my Best Buy account and phone number of the phone I added the protection plan to.
Thanks.

I bought an iPhone 6 in your San Marcos, CA store on 9/19/14. At the time, the Mobile rep added the Geek Squad plan of $7.99/mo to the purchase saying if I didn't want it, I could cancel within 30 days and get a full refund. After thinking about it, I called the Geek Squad number 888-237-8289 on 10/10/14 and canceled the plan. The Geek Squad rep Lou said my mastercard would be refunded and gave me a confirmation number.
After a few months of not seeing the refund to my credit card, I called Geek Squad again on 1/28/15 and spoke to Alyssa. She confirmed that the Geek Squad was canceled in October and a refund would be on its way within 2-3 additional billing cycles. She also gave me a new confirmation number.
Well I have checked each of my Mastercard statements since September and still haven't seen the refund. Please let me know how I can get my refund issued to my credit card as promised.
I have a copy of the original Best Buy receipt with the plan added and can provide original geek squad protection number, IMEI number, my phone number and both Geek Squad call-in confirmation numbers via PM. The email used in this forum is the same email linked to my Best Buy account and phone number of the phone I added the protection plan to.
Thanks.

Not getting Geek Squad installation of projector for some reason

Hi - We purchased an Epson Powerlite projector on June 20th of 2015. The deal on Best Buy's website was that the purchase would get you a 150 dollar gift card and Geek Squad assistance with the installation and mounting of the projector. First, we had to argue for and prove that the gift card was part of the promotion. Now, we are fighting for the installation help. Despite having the webpage saved and having shown that to several employees, we were still being told that it is not valid. Customer Service has been equally as unhelpful. No one makes the slightest attempt to help and/or return calls. We have lost countless hours fighting for this. Has anyone else on here had this same issue?

Hi ArchStanton1862,
You should be getting every part of a promotion we had going one when you purchased this projector, and if that is not the case I truly am sorry. After having problems getting the gift card, and now having issues with the installation of this projector, I can of course understand why you would be upset.
I am not seeing this promotion, which means it must have been a past promotion we had going on. You state you have the webpage saved, and I would very much like to see this. Can you send me a private message with a link to this webpage showing this promotion? To send me a private message click on the link in my signature.
Thanks for posting,

Best Buy and Geek Squad Do it to me again! Arrrrgh!

I bought an iMac from Best Buy about 4 years ago, and the hard drive failed at 14 months. No problem, took it back to Best Buy, the Geek Squad told me for a couple hundred bucks could get this super eco friendly 2 TB drive put in for less than it would cost me for a Seegate 1 TB. Good drive I asked? Yep, great drive. Paid the man, got the iMac back, and every time I turned it on, the hard drive SCREAMED. Very loud. So loud I could not use it. Asked Geek Squad what to do. Did they offer to replace it. NOOOOO, all I had to do was search the internet forums, get a driver download aind it would be fixed. Common problem. Tried this fix off and on for months, no deal. By then the warranty expired, so no Geek Squad help there. And to rub salt in the wound, was told those eco drives were so horrible, no one sells them anymore.. Well, that made me feel MUCH better.
Fast forward to this week. I go into different BB, and relate the story to the store manager, while buying a cable on sale, and he tells me HIS Geek Squad will fix that problem for me, they will install a good Seegate drive, and the iMac would be better than new, after all, they are much better than those Geek Squad dolts up the road. So, bring my iMac in, tell them upgrade the hard drive to an S-Gate and max out the ram. Well, here's where it gets uglier.
"Here's the bill for the ram upgrade and we have to send this off for installing the new hard drive, cost you $34.95 for shipping." Hmmmm. Do we ship the hard drive up with it, I'll pay for that now. "No sir, we don't have the hard drive you want here, we are out, but the repair shop will call you and check with you before they install one." Hmmmmm. Good, but you do know I want to put an S-gate in there right, no more of these crappy hard drives like the last ones you guys installed. "No sir, trust us."
Got an email from the Geek Squad today, says call this 800-433-5778 number and we will discuss you repair costs. Call that number. For 20 minutes, the recording on that number took my informaiton and at the end said, "You will have to call another number for that repair, please call 800-433-5778. 7 times I tried calling that number, tried pushing buttons, asking for different options, nothing, routed back through the same stupid do loop. Finally, when the recording asked me for more info (on the 8th try), I just screamed at the recording. "Sorry, did not understand your response, let me connect you to a customer service rep."
Human on the line, she was very helpful, but could not tell me a thing about my repair except the part number and the cost. Dear, I do not want the part number, I want to know what hard drive is going into my computer, you guys (not you dear) screwed me the last time. "Sir, I am just a call center operator, I will have to connect you back with the store you shipped your computer from." Dear, they told me the repair center was going to call me, they had no clue what the repair center was going to offer me, except that they would pass on I wanted an S-gate. "Sorry sir, but that's all I can offer." Okay, put me through.
Geek Squad from the store on the line, "Sorry sir, the repair center called you on your work phone, and could not get you." That's not my work phone and I have not used that number in over 4 years, and was not the number I put on the contact sheet for the repair center to call me on this job. "Sorry sir."
Okay, this is simple, I just want confirmation that I am going to get the drive I want. "Sorry sir, the repair center may not carry the drives we carry in the store." What? "Sir, they use parts that we don't necessarily get in our stores, they may not even have S-gate drives.
Okay, let me get this straight, you charged me $34.95 for shipping to a center you know may not have the drive I specifically asked for, after tellling you you company SCREWED me the last time, but I am back here because you PROMISED you would put the drive I wanted in the computer, then you shipped it off to a center you know might not carry the drive I wanted, the center ignored the telephone number I put on the contact sheet to call me, redirected me into a contact number that does not work, forced me to waste an hour on the phone for something I should have been able to resolve in a 20 second phone call, and are now telling me I could forfeit the $34.95 in shipping if I do not accept WHATEVER drive the tech at the repair center offers me, which is why I swore off purchasing anything at Best Buy for 4 years?"
'Yes sir, but it is not our fault because everything we have done to your computer, from the beginnning, is in line WITH Best Buiy policies. Is there anything else we can do to help you today?"

Dear BonzaiB,
I am so sorry to hear that you have had issues with getting your computer fixed. I have had a computer in the past that had a bad hard drive too and it’s certainly no fun to get replaced. I didn’t have mine screaming at me though, I can’t imagine how annoying that would be.
We try to keep a big focus on the communication to our Geek Squad clients when they have devices out for service. The service center and our stores should be keeping you up to date with the status of your repair pretty regularly so that you don’t have to fuss with calling in yourself. I am glad that you were able to speak to a customer service rep but I apologize that it took so many tries to get to that point. By the sounds of it, had your desired phone number that you provided been input into the system, that call process could have been totally avoided. That’s not the kind of experience we want to provide for Geek Squad clients.
I was able to pull up your service order using your email address provided here on the forums and was able to see the notes that align with your post. I also reached out to the service center and was informed that you spoke with Darnell from the Desktop Repair Line about your computer today. Did he answer all of the concerns you had with the repair? I’m happy to hear that you will have a computer that won’t scream at you anymore.
I would still like to get more details from you via private message about your store experience so I can address the proper people with this feedback. To check your private messages, click on the envelope in the upper right-hand corner while you are logged into the forums.
Warmly,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

My ipod touch is disabled for over 21 million minutes and it wont let me restore it or put it dfu mode. I even took it to the geek squad and they couldnt fix it. Please help me.

I forgot my ipod touch's passcode and it died. After a couple months i pulled it back up and it was locked out for 21 million minutes and i looked it up on the internet and couldnt fix it with anything. I then took it to geek squad and they couldnt even fix it. Dfu mode wont work, cant connect it to itunes, cant restore or recover it. Please help me.

Use Device Firmware Mode...
1.     Turn off your ipod To do this, hold the home and sleep buttons for 10 seconds, ignore slide to power off message.
2.     Release the power button when you see the apple logo (keep holding the home button)
3.     Keep holding until you see a message.
Now restore from a backup!
Alternatively you can wait!

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All you need is wireless. If the DSL modem does not provide routing services or does not provide wireless, then you need to get a wireless/wired router. If the modem provides wireless, then that's all you need. Consult the user manual for the DSL modem or talk to your service provider.

HT1338 I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system?

I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system? If they could not do it right the first time I do not have much faith in their advice.

Assuming you've done a system wide search for it including the Applications folder and it's not there......
I think you will need to address this with them - did you pay them for the application? Or was your purchase price to include it? And the question(s) to ask them:
If the app store states that it has been downloaded, ask them where it is and which Apple ID they used. (the store keeps track of Apple IDs and machine IDs on everything you download).
I have absolutely no faith in their advice; however, in this case, it's not so much technical advice, but an answer to your questions: you paid for something and it appears not to be there.

TS1925 iPad IOS 7.0.2 and Mountain Lion 10.8.5 Calendar colors do not match between computer and device. Problem did not exist until updated IOS arrived. Colours change of their own free will despite being corrected on both iPAD and MacBook Pro. Any an

iPad IOS 7.0.2 and Mountain Lion 10.8.5 Calendar colors do not match between computer and device. Problem did not exist until updated IOS arrived. Colours change of their own free will despite being corrected on both iPAD and MacBook Pro. Any answers?

Please do not post the entire messages log as it takes up unnecessarily a lot of space. It seems that there is a corrupt/nonfunctional file called
[email protected]nt.plist
Go to your hard drive, enter library, go into users, and go into launch agents and delete the thing above. Empty the trash and restart.

?I'm trying to download a free app and I keep getting a message that says; "Payment Type paypal is not supported on this device blah lah go to iTunes story on your computer. You must verify your payment info before you can make purchases. I did all that

?I'm trying to download a free app and I keep getting a message that says; "Payment Type paypal is not supported on this device blah blah go to the iTunes Store on your computer. You must verify your payment info before you can make purchases. I did all that, updated payment info and checked paypal it is verified, and it still won't work. Im stumped

If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

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