Geek Squad protect plan is still charging me even the plan ended

Hi There,  I signed a smartphone Galaxy 9300 on 2013 June with 24 months plan, also a geeksquad protect plan was signed at same time, it should be ended on June 2015, but I have still been charged by geeksquad protect plan on July 25th. How can I cancel the plan completly and get my money back.  Thanks. 

Customer service would be the folks you need here   They will be able to take a look in to your account and assist as needed, follow the link for contact information!

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  • How can my Geek Squad protection plan be cancelled without even notifying me!?

    I bought my Iphone 5 back in September 2012 and had to get it replaced in June 2013 because it kept crashing. When I got it replaced I had to cancel my Geek Squad protection plan from my old phone and purchase a new one to cover me till June 2015, which I did. So when I went in to Best Buy Monday to try to replace my charging cable, boy was I surprised that apparently I wasn't covered anymore. So I called customer service to straighten it out and their story changed three different times. I was told that my Best Buy credit card was not the same card on my Geek Squad account, then I was told that I was the one that cancelled my protection plan to which I explained about my replacement phone, then ultimately I was told that I did not pay for my plan for over three months so it was cancelled November 2013. First of all, I was speaking to someone who I could not even understand and it was frustrating. Second, the fact that they accused me of not paying my bill was not only insulting, but absolutely ridiculous because my protection plan was ALWAYS automatically charged to my account so how could I have stopped paying it? Third, I was angry that it is now March 2014 and I had not receive one letter, email, or phone call notifying me of this cancellation? Fourth, I was told that even if I were to pay my "outstanding balance" that my plan would still be cancelled and I would not be able to get a new one. I am a silver member and I make numerous big purchases at Best Buy, but after dealing with how absurd the whole situation is I am not going to buying any protection plans.

    Hello JennyMyers,
    I am sorry you have reached out three different times and received inconsistent communication each time. I can certainly see how that would be frustrating in this situation. Also, I apologize if you felt like the phone agent was accusing you of doing something you didn’t intentionally do, and rather, were unaware of altogether.
    I was able pull up your purchase history using your email address you provided on the forums. It appears that your last successful automatic payment was on 11/14/2014. The first payment to not go through was 12/14/2013. After that, no successful payments were collected for December 2013 – March 2014. I was also able to see that we reached out to you via email on 01/14/2014 to notify you of the missed payment.
    Since we hadn’t collected successful payment for the last four months, your Geek Squad Protection plan was cancelled. I’m sorry for any inconvenience and frustration this has caused you and I hope that you won’t completely write of the benefits of the Geek Squad Protection plans that we offer. I’m glad we were previously able to get you a replacement for your broken phone.
    Regards,
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Adding a device to geek squad protection

    if i have a lg g3 cell phone thats just a month old can i still have the geek squad total protection plan added to it now . also would i then be entitled to the trade in premium after 30 days or what is the wait time for tht part of the program .  how much is a lg g3 currently worth as a trade in under the plan 

    Welcome to Plug-In  
    A Geek Squad Protection Plan can be added within 30 days from purchase, as long as your item is still eligible for coverage. Follow this link for more detail on the Trade-In Program, there is a calculator you can use to estimate the value but you'll have to check in store for the actual number. 
    Any reason you want to trade it in so quick?
     

  • Beats by Dre Geek Squad Protection

    I bought a pair of Beats by Dre back in Feb of 2014 and purchased the 2 year protection replacement plan. Recently the left head phone stopped working.  My understanding when I bought the 2 year protection is if they were to break from normal use then I would receive a new pair.  When I took them in to the store the geek squad rep told me they don't honor the plan because apple wont honor it.  Isn't this a Best buy warranty not an apple warranty.  It has nothing to do with apple.  So they rep said they will ship it to get repaired so I agreed to have them repaired.  After thinking about it the original protection plan I bought with the headphones should be honored.  I just don't understand what this has to do with apple buying Beats.  If repaired what are the odds of the headphones malfuctioning again.  I think I should receive a new pair of headphones if thats the original contract stated.

    Hi so yes the terms on how they are repaired/replaced have changed per apple but the terms you agreed to are the same in a sence that you agreed you can get back a replacement/refurbished or new or repaired. the terms apple has with bestbuy have changed since april of 2015 so all apple products are to be sent out to apple authorized repair to deem if thge apple product is in fact broken/defective and if so they will repair them and send them back to the store repaired.
    now to touch on who GSP is who etc it has everything to do with apple all repairs GSP GSP-R or ADH plans are the way they are because the vender in this case apple allows bestbuy to offer such plans on the terms the vender sets so if apple says hey for now on we only want this product to be repaired then that is how bestbuy has to go about with the GSP that is on the device etc

  • Will they still charge me when the free magazine trial ends?

    I subscribed for a free trial in newstand but I decided to turn off the auto renewal option.  Will it still charge me when the free trial ends?
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    As long as the LCI's (liquid contact indicator) are good. They will not charge you.
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    iTunes Store: Purchasing and managing auto-renewing subscriptions
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  • I recently rented a movie to watch on my iPhone. But when I went to watch it it said it couldn't load so I deleted it as it wouldn't work. But iTunes have still charged me for the rental! How can I go about making a complaint about this?

    Please help! Super mad :(

    Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • My ipad has no sounds. I tried everything that the internet community says but still no sounds even the apple technician where I bought it doesn't know why

    Pls need your help badly. I tried everything that internet community suggested but still I don't have any sounds... I tried contacting tech personnel where I bought it but even they can't resolve my problem.. Sometimes I here sounds for 5 mins then puff it goes off again... Hope you can help me..

    Hello bing5423,
    The following article provides steps that can help get your iPad powered on again.
    iOS: Not responding or does not turn on
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    Cheers,
    Allen

  • Cancellation of Geek Squad Complete Protection Plan for Phones

    Geek Squad does not make it easy to cancel their plan. I purchased to S5s through Best Buy on Black Friday weekend, and along with that, purchased the GPS for each phone. Decided to cancel the two plans a couple of days later, so, 1) called their 1-800 number the first time, within about a week of purchase. The guy gave me the confirmation code, and told me both phones had their plan canceled, and that I would be receiving a refund for the amount I paid for the GPS plans at the time I bought my phones; 2) went into my local BB store, and double-checked that my plan was canceled with the Geek Squad there. They were no help, and just had me call the 800 number again, went through the automated process of cancelling my plans; 3) looked at my bank statement this week, noticed I had been charged for this month for the Geek Squad Protection plan, even though I had canceled everything; 4) called the 800 number again tonight, and told them I want a refund for the charge, and to cancel my plans. She said the first agent did not cancel my plans, and that I would be receiving a refund only for the charge that happened this week, but not my initial purchase of the GPS plans, which the previous agent said I would be refunded.  I want to make sure the Geek Squad Protection plan for BOTH phones has been canceled, and want to make sure I will not be charged again in Jan.

    Good afternoon PJK12, 
    Our Geek Squad Protection plans are great ways to protect your devices and your wallet when the unexpected occurs. With mobile phones, they can be especially helpful with drops, spills, or even loss or theft. I'm sorry to hear you changed your mind and decided you didn't want to have these plans cover your new Samsung Galaxy S5's. 
    I am truly sorry for the difficulties you experienced when canceling these plans. Please know that this is not indicative of the usual experience when canceling a Geek Squad Protection plan, as it is generally a simple process. Using the email address you registered with the forum, I was able to locate your plans. Please know that I am researching the cancelation of your plans further and will be in touch as soon as I have more information for you.
    Your ongoing patience is greatly appreciated! 
    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best Buy Associates lied about protection plan through Geek Squad

    I finally have the time and energy to re-address the ongoing issue that I am having with Best Buy and their geek squad. Before the Thanksgiving holiday of 2013, my sister came to visit me from Virginia. She is currently in the military and came home for a final visit before a 9 month deployment. She was in a need of a new phone, so being the loyal Best Buy customer that I am, I took her to Best Buy and signed up for a new 2-year agreement so that she could update her phone. The rep was nice enough to explain that there was a Geek Squad protection plan that I could purchase through Best Buy that would cover the phone if ANYTHING were to happen to the phone. I was told that I could just bring the phone in and they would either fix it or replace it. Previously I would always get my insurance from my cellular service provider, but this Geek Squad protection seemed like a great deal. I was satisfied with my purchase and the Geek Squad protection, and returned later on in the week to purchase a new phone for my Mother as an early Christmas gift, and I was sold the EXACT same Geek Squad protection.
    Every month over the next several months, there was $20 dollars deducted from my account, $10 for my sister’s phone and $10 for my mother’s phone. My sister had since been deployed overseas and had an accident with her phone where it is completely un-responsive. Feeling fully confident that we had insured the purchase and that Best Buy would uphold their end of the bargain, I had her mail her phone back to the United States.
    I took the phone to Best Buy and explained that the phone is not powering on and that I was covered under the Geek Squad warranty. To my complete surprise, I was informed that I was misinformed. The Geek Squad agent told me that the Cell phone group was misinforming customers and that in fact the protection information that was relayed to me, not once, but twice was the incorrect information. This is a big issue because I was given this false information twice and I have been clearly misled.
    I was given a number to the Geek Squad line. I called and explained the situation and the woman basically said that there is nothing that she can do, so I inquired about a refund of the money that I paid for the protection plans. The rep stated that she would put a case in. When the case was settled, I received $20 dollars for the current month. I paid for the insurance for more than one month, I paid for 5 months. After the $20 dollar refund, I decided that instead of continuing on with the back and forth, I would just keep the insurance that I had been misled about. So I called back. Low and behold, just a few days after the initial call, I was informed that they could no longer assist me because I had dropped the insurance. I was given a corporate number who told me they couldn’t assist me and that they didn’t know why I was given their number. I went around the entire loop again and was referred to the store manager, who left a VM that I would need to contact the geek squad 1-800 number.
    Just as this is a long letter, imagine the time and energy it took to go through this entire process. Lying and misleading loyal and faithful customers is bad enough, but to know that when my sister who is serving our country overseas, and who has been doing so for the past 7 months will come home to a phone that doesn’t work is very upsetting. I was tempted to let this situation go but being a loyal customer to Best Buy should mean something to the store and to the management. If I am a future best buy customer will be dependent on how Best Buy handles this situation. Customers shouldn’t be lied to and mislead.

    Hello CM2014,
    Staying in touch with family members is difficult without a phone, even more so when a loved one is overseas. It was very nice of you to make sure your sister had one while on deployment, so I can imagine your frustration if we denied her request for service when you brought in her mailed phone for repair. I’m not sure of the exact reason as to why this might’ve happened; however, there are a few reasons why a Rapid Exchange repair underneath her Geek Squad Protection (GSP) plan wasn’t an option.
    With Rapid Exchange, a damaged or non-working phone should be sent out for service. To save our customers valuable time, a service order is simultaneously created from our service provider to ship out an already repaired phone. These phones go through a rigorous refurbishment process to make sure that a customer receives a phone meeting its manufacturer’s standards.  If a smartphone is damaged though, we do request that a $149.99 deductible be paid to receive a repaired phone. This fee will also be applied should service be needed after the manufacturer’s warranty has expired. You are limited to three claim submissions after which the plan would be considered fulfilled.
    Our GSP plan should cover any hardware issues with the phone along with liquid spills or damage such as a cracked screen. Please know that it wouldn’t cover products that have been submerged, dropped from extreme heights, or have been run over by or fallen from moving vehicles.  Having said this, our associates should be fully explaining why a phone was rejected for service, and I’m sorry if this wasn’t the case. If you don’t me asking, what was wrong with your sister’s phone?
    To see how I may help with this, I pulled up your account using the email address attached to your forum profile. I did notice though that the GSP plan is underneath a name other than your own, and due to our Privacy Policy, I’d be unable to discuss the situation at hand. Please have the owner of the phone and plan create a forum profile and private message me with their contact information so that I may see what options we may have available from here. To send me a message, please have them sign into their profile, and click on the button in my signature below.
    Thank you for posting,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best Buy Geek Squad TV Warranty is Terriblw!

    I'm in my third week of waiting and I still don't have my TV repaired! What a frustrating experience! I called Best Buy Geek Squad 17 days ago to report that my TV stopped working. I had purchased the repair warranty so I assumed I could get it fixed in a timely manner. Wrong. I had to call every single day the first week just to try and get a service date. Finally a repair service agreed to come out but cancelled without reason the same day. I talked to many Geek Squad personnel and was constantly transferred so many times to other people. Each time they expressed concern that my problem was not being handled but then promptly transferred me to someone else. On at least three occasions I was promised that someone would call me back to schedule service. None of those promises were kept. No calls were returned. In the second week I finally got a repairman to stop by the house. He told me he wasn't authorized to fix the TV, but rather had to figure out the problem and report back to Best Buy. He narrowed the problem down to three different components and left. I received a call from someone at Best Buy who told me that they were assigned to assist me through this process. It's been ten days and I haven't heard back from this person. My repairs were apparently approved at some point and I'm still waiting for replacement parts. I filed a complaint with the Better Business Bureau but was told by Best Buy that they couldn't do anything, such as replace the TV, for at least 30 days. So I'm in week three and still waiting!
    I had this problem one other time and after weeks of scheduled repair appointments where the service personnel failed to show on at least three occasions Best Buy finally sent me a gift card to replace the TV. I should have learned from that experience. Now it's happened a second time! I've spent thousands of dollars over the years on TVs, computer systems, and electronics at Best Buy. I can assure you that after this experience my family and I will shop elsewhere for our electronic needs! I'm very disappointed!

    Hello usms2617,
    I can’t even begin to count how many shows I watch on my days off from work. Because of this, I know I’d be frustrated too if I went without my TV for a long period of time, especially if a repair took longer than anticipated.  While rare, repair delays do occur and are usually due to part delays or technician availability. It seems though that there may be other issues in play though. I’m sad to hear that your TV repair hasn’t progressed as smoothly as we would’ve hoped, and I am sorry for any aggravation this has caused.
    When one of our customers is underneath a Geek Squad Protection plan and a repair is necessary, we ask them to set up a service claim with us by either calling 1-800-GeekSquad or by scheduling an appointment online. There are times though when our Geek Squad agents are unavailable for certain areas, and our third party team takes over the repair to assist.  Upon review of your work order using your email address on the forum, I’ve found your repair is currently processing through one of these third party teams.
    However, the quality of service should still stay the same no matter who is repairing your television. As we want to ensure that your television repair progresses as smoothly as possible from here, I’ve contacted Matt from our Special Forces team who handles situations likes yours. As your repair time is longer than normal, I understand he has reached out to you to discuss this further.
    Please know that I will keep my case open with you and watch its progress as Matt and I are working together to resolve this. I appreciate your patience and I’ll send you a private message once an update is available. You may view it by logging into the forum and clicking on the envelope in the upper right-hand corner.
    Thank you for posting!
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Protection plan on small accessories?

    They always try to sell me a warranty on all kinds of items. I wanted to find out if there was a way to purchase a plan on a cell phone charger? I use them alot on a couple devices and usually after about a year they giveup and charge so slow its useless. 

    Hello radzer0,
    Best Buy offers various Geek Squad Protection plans on a wide array of items, from your TV or cell phone, to your vacuum! Unfortunately, as avm5689 stated, we do not currently offer any sort of protection plan for cell phone chargers. That being said, some chargers may come with a manufacturer warranty, should something occur within the first year, which is the typical length of time for manufacturer warranties.
    Also, please feel welcome to check out IdeaX as avm5689 mentioned! It’s the perfect place to share your ideas, and have other community members vote and share their thoughts on your idea.
    Regards, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • My hard drive was replaced last week.  The geek squad from Best Buy backed up all my information prior to replacing the hard drive.  they reinstalled everything on the new hard drive including iTunes.  When I opened I tunes, my playlists were missing

    My hard drive was replaced last week on my macbook pro.  The geek squad from Best Buy backed up all my information prior to replacing the hard drive.  They reinstalled everything on the new hard drive including iTunes.  When I opened I tunes, i had some but not all my songs listed.  All my playlists and purchases were missing.  I attempted to sync my iPod so my playlist and information would be reinstalled but iTunes does not recognize the iPod to allow it to sync.

    Hello Boylen33,
    I was very disappointed to read about your experience when taking your phone in to the Geek Squad for service. I agree with avm5689, purchasing the Geek Squad Protection plan is a great way to protect your investment in a product that is so necessary to our everyday lives. The agent should have known exactly what steps to make the exchange an easy, and smooth process, and I sincerely apologize for the frustrating experience you received instead. 
    I assure you every single post on the forum from our customers is of utmost importance to us, and we are always happy to help in anyway we can. As per the terms and conditions of your Geek Squad Protection plan, you should receive one battery per the life of the plan, and you can order it simply by calling our Partstore. As I mentioned previously, this is something the Geek Squad agent should have explained to you, or as the mobile specialist did, call them for you, and I'm truly sorry this wasn't handled in that manner causing you to waste a lot of time at the store.  Using the e-mail you registered on the forum, I was able to locate the service order, and I will be documenting your experience for further training opportunities.
    Once again, I am very sorry for any disappointment this has caused, and I appreciate very much you bringing this to our attention. I hope you will give us another in chance to offer you a much better experience.
    Respectfully,
    Maria|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Canceling my geek squad - no one actually help!

    hi all,
    i must say how regretful i am and how sad i am about bestbuy. I purchased a geeksquade plan June 2014 when i purchased my note3.  This april, my phone is water damaged and this insurance can do nothing. My phone died.
    Then in April and May, i have been trying to cancel this insurance plan. Why i should pay insurance for a died phone? anyone can answer? different people from bestbuy says different stories. some said, oh, you can go branch to cancel it.
    then i went to a branch. Then people said, oh you should go to the branch where you purchased the phone and the plan.
    Then i traveled back to cancel. guess what? then people said, oh you can cancel it through calling geeksquad. but when i called, they either directed me to go branch or simply said that i can not cancel.
    WHY?
    The most ridiculous part is some bestbuy employee asked me to cancel my credit card. ARE YOU HIRED FOR FUNNY?
    okay. anyone from bestbuy can help me out? 
    Thanks

    Hello QueenieZhang, 
    A Geek Squad Protection plan can certainly come in handy in case of accidents, like drops or spills! However, it does have exclusions, such as damage caused by liquid submersion or immersion. I'm discouraged to hear that your phone may not have qualified for service under your plan. You may review the Geek Squad Protection plan terms and conditions from your time of purchase here. 
    Most often our customers find it easiest to cancel a plan by contacting Geek Squad at 1-800-433-5778. I am sorry to hear that you've visited multiple stores and contacted our phone support in an attempt to cancel this plan. In order for me to look further into this, I would like to review your plan and previous contacts with us in further detail. Sadly, I wasn't able to locate your plan, and so I am sending you a private message. You may check your private messages by clicking the envelope icon in the top right corner of the page after signing in. 
    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Re: Geek Squad Black Tie Protection complaint

    I too was unaware that loaner phones were no longer offered. It was a major selling phone when I signed up in the first place. After this weeks experience, I will be canceling my coverage as I don't feel very "protected" at all...
    I took my iPhone 5 to Geek Squad because the battery was going (dying at 30% sometimes higher) and they ordered me a new phone. It arrived and when they went to activate it they could not turn it on (it was sent uncharged which they said was unusal, but not a big deal) so they could not activate it for me in store. I was told that the process was easy and that I could do it at home.
    I took the phone home and charged it. It booted up with "invalid sim". By this time the store had closed. I brought it into the store first thing the next morning and 2 hours later they finally deturmined that this phone was also broken. So now, through not fault of my own, I don't have a phone (I can't even check my voicemail as no phone is registered under my number right now) and I have to wait.
    This was Best Buy's error - sending me a non-working replacement phone and sending me phone with it. It should have never happened and I should not be made to go without a phone when I am not at fault.

    Hello malitina,
    After the poor experience you had surrounding your Geek Squad Protection (GSP), I can understand your lack of confidence with your plan. I hope I can help provide you with some insight to how this plan can still benefit you by protecting your device.
    The Rapid Exchange program is an enhancement to GSP with the intent to provide customers with a faster turnaround time when needing service on their phone. Once your original phone is checked into our system for service, a refurbished replacement can be sent without waiting to receive your faulty phone. However, the store should not have let you leave with a replacement phone that hadn’t been activated. They could have offered to charge the phone up a bit so they could power the phone on and then perform the activation. Even if the phone was still not functioning after this had been attempted, this could have saved you an additional trip back to the store.
    This experience is not at all what our customers should go through when trying to receive the benefits of their GSP plan. If you could please inform me of the store at which you received this service, I will ensure their leadership is made aware of how your visit transpired.
    I look forward to your response,
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

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