GENERAL INSTALLATION ERROR (MAC)

Okay, so like everyone else has said I'VE TRIED EVERYTHING that has been posted thus far.
I have a Mac running 10.8.5 and I can't get around this general installation error that pops up every time I'm at 50%. I do not want to download something so that I can download THIS. That's ridiculous. What can I do to have any flash player back on my computer??
I've uninstalled older version as advised (by downloading something of course), and it didn't work.
I've tried to run it through terminal
I've downloaded Firefox instead of Safari and it didn't make a difference
I've followed links to other installers that have been posted....
I'm at a loss. Please HELP.

Your troubles aren't coming from Flash Player.
You're missing a file that was made visible by the 10.8.5 update. Hundreds of thousands of Mac users all over the world deleted it, not knowing what it was. It causes this when it's missing.
Download this file: "Secrets" pereference pane
And this one: mach_kernel.zip
Install Secrets, and open your System Preferences.
Open the Secrets Preference Pane, and check "Show hidden files"
You'll need to press the "Quit this" button,
and restart Finder, by right clicking the Dock icon.
Then, place the mach_kernel.zip file in the Mac HD directory,
and unzip it. You should see a "faded" mach_kernel file appear.
Trash the zip file.
Reopen your System Preferences and uncheck "Show Hidden files".
Instead of quitting Finder and relaunching it, reboot your Mac.
Your Flash Player installer won't quit anymore.

Similar Messages

General Installation Error, mac 10.8.2

I downloaded the latest flash player from the abode website (for mac, safari, english). Download is fine. Installation proceeds to about 50% completion and then terminates with a "General Installation Error". Here's the configuration:
Mac intel core 2 duo 2.26 GHz
OS 10.8.2
Safari 6.0.2
I downloaded the flash player uninstaller, and it reported a successful uninstall. Also checked for directories in /Library/Internet Plugins and the (Disabled) folder. No flash player components left.
Checked pop-up blocker (it's not set), system preferences (download apps from any source is checked). Also disabled norton auto-protect. Install still fails.
I'm out of ideas. Any suggestions would be greatly appreciated.

There doesn't appear to be a solution to these particular error messages from Adobe. I have followed the guidance from Adobe.com (uninstalled and re-installed) and then followed the guidance in this forum post and others using the terminal route, all without luck. I have no Flash functionality (other than in Chrome) which is extremely annoying.
My setup is MacBookPro Mavericks 10.9. Firewall is off (temporarily). No virus software. No remnants of Flash as far as I can tell. Logged into a administrator account.
Here's the log for "flash" from console:
Dec 26 12:55:15 XXX kernel[0]: hfs: mounted Adobe Flash Player Installer on device disk2s2
Dec 26 12:55:15 XXX.config mds[55]: (Normal) Volume: volume:XXX ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Adobe Flash Player Installer
Dec 26 12:55:41 XXX.config sudo[791]: admin : TTY=ttys000 ; PWD=/Users/admin/Desktop ; USER=root ; COMMAND=./Install Adobe Flash Player.app/Contents/MacOS/Install Adobe Flash Player –debug
Dec 26 12:56:07 XXX kernel[0]: hfs: could not initialize summary table for Flash Player
Dec 26 12:56:07 XXX kernel[0]: hfs: mounted Flash Player on device disk3s2
Dec 26 12:56:08 XXX.config Adobe Flash Player Install Manager[818]: Unexpected umask value for process: 0
Dec 26 12:56:26 XXX.config Adobe Flash Player Install Manager[818]: Install failed with error code: 11.
Dec 26 12:56:26 XXX kernel[0]: hfs: unmount initiated on Flash Player on device disk3s2
Dec 26 12:56:31 XXX.config sudo[839]: admin : TTY=ttys000 ; PWD=/Users/admin/Desktop ; USER=admin ; COMMAND=/usr/bin/open http://get.adobe.com/flashplayer/completion/aih/?exitcode=11&type=install
Many thanks in advance for your support.

Keep getting "general installation error" message Mac OSX 10.8.5/Safari 6.0.5

keep getting "general installation error" message Mac OSX 10.8.5/Safari 6.0.5 Followed all the instructions for uninstalling and clean installing. Just wont install

Make sure you have it set to "show hidden files"
Check BOTH places and you have to restart Finder
Press "Quit This" and then go to the Finder Dock icon and right click it
Select "Open"
Open TIme Machine
Go back to September 28 or earlier.
You'll see the mach_kernel file in the Mac HD directory
(I can't show it in the TM because screenshots don't work while it's open but here it is in my MAc HD)
Right click it and select "Restore to"
Then, when it goes back to Finder, choose the Mac HD directory and click OK.
It will place the mach_kernel back where it was and you can install software again
DON'T FORGET to go back and hide your files (and restart Finder) again, or you'll have a mess with the clutter of hidden files everywhere.

Error.General Installation Error for EVERY Browser, MAC OSX 10.8

Error.General Installation Error for EVERY Browser... running MAC, OS X 10.8.3 (12D78)

Try this installer http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_playe r_11_osx.dmg

Flash Player will not install on Mac Yosemite ...Gets to 75% then says general installation error

I keep trying to install flash player and i have tried ALL of the troubleshooting options but i always get general installation error at 75% please help as I have noticed other people have had similar issues.

Download the offline installer
Quit your browser (Cmd+Q)
Go to: Mac HD/Library/Internet Plugins
Trash the Flash Player.plugin file from there
Go to: Mac HD/Library/Application Support
Trash the Entire Flash Player Folder
Empty the trash
Mount the DMG and install Flash Player
Relaunch your Browser
You should be good to go

What does "General Installation Error" mean?

I was attempting to install Flash Player ver. 11.9.900.117 on a MacBook Pro running Mac OS X v. 10.8.5. The installation fails with the message "General Installation Error." What is the cause of this error and how do I fix it?

I'm not sure if I deleted it or not, but having read several of the messages posted on this thread I did the on-line re-installation of the OS just in case I did unwittingly. After re-installing the OS, I'm now able to install the latest version of Flash Player.
The upshot is don't delete that mach_kernel file!
Mystery solved!
P.S. - Has anyone posted or passed this onto Apple?

Try to install latest version of adobe 11.0.0 but general installation error

try to install latest version but cannot because general installation error what do I have to do

You can try using the full offline Reader installer from
http://get.adobe.com/reader/enterprise/

General Installation Error

I m tried to install Flash player on Windows XP. Flash Player Version is 11. But after downloading 50% it gives me general installation error.
Contents of Flashinstall.log file are :
=O====== M/11.0.1.152 2011-10-27+13-32-01.609 ========
0000 [I] 00000010 "D:\DOCUME~1\Admin\LOCALS~1\Temp\4A.dir\InstallFlashPlayer.exe" -iv 6
0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0004 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0005 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0006 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0007 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0008 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0009 [W] 00001015 D:\WINDOWS\system32\Macromed\Flash\Flash.ocx 20
0010 [I] 00000018
0011 [W] 00001015 D:\WINDOWS\system32\Macromed\Flash\Flash.ocx 20
0012 [I] 00000013 D:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx
0013 [I] 00000015 D:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe
0014 [I] 00000016 D:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.dll
0015 [I] 00000019 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl
=X====== M/11.0.1.152 2011-10-27+13-32-10.296 ========
=O====== M/11.0.1.152 2011-10-27+13-31-31.359 ========
0000 [I] 00000010 D:\DOCUME~1\Admin\LOCALS~1\Temp\ICD1.tmp\FP_AX_CAB_INSTALLER64.exe
0001 [I] 00000011 0
=X====== M/11.0.1.152 2011-10-27+13-32-11.781 ========
=O====== M/11.1.102.55 2011-12-06+02-53-58.796 ========
0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [F] 00001041
=X====== M/11.1.102.55 2011-12-06+02-53-59.625 ========
=O====== M/11.1.102.55 2011-12-06+02-54-43.859 ========
0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [F] 00001041
=X====== M/11.1.102.55 2011-12-06+02-54-44.984 ========
=O====== M/11.1.102.55 2011-12-06+02-54-47.578 ========
0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5
0005 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0006 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0007 [W] 00001036 Software\Opera Software/Last CommandLine 2
0008 [W] 00001036 Software\Opera Software/Last CommandLine 2
0009 [W] 00001036 Software\Opera Software/Plugin Path 2
0010 [W] 00001036 Software\Opera Software/Plugin Path 2
0011 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0012 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5
=X====== M/11.1.102.55 2011-12-06+02-54-51.187 ========
=O====== M/11.1.102.55 2011-12-06+03-12-23.390 ========
0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [F] 00001041
=X====== M/11.1.102.55 2011-12-06+03-12-23.906 ========
=O====== M/11.1.102.55 2011-12-06+03-13-18.828 ========
0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5
0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0008 [W] 00001036 Software\Opera Software/Last CommandLine 2
0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
0010 [W] 00001036 Software\Opera Software/Plugin Path 2
0011 [W] 00001036 Software\Opera Software/Plugin Path 2
0012 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0013 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5
=X====== M/11.1.102.55 2011-12-06+03-13-20.984 ========
=O====== M/11.1.102.55 2011-12-06+14-57-15.937 ========
0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5
0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0008 [W] 00001036 Software\Opera Software/Last CommandLine 2
0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
0010 [W] 00001036 Software\Opera Software/Plugin Path 2
0011 [W] 00001036 Software\Opera Software/Plugin Path 2
0012 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0013 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5
=X====== M/11.1.102.55 2011-12-06+14-57-17.468 ========
=O====== M/11.1.102.55 2011-12-06+15-32-52.781 ========
0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0005 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0006 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0007 [W] 00001036 Software\Opera Software/Last CommandLine 2
0008 [W] 00001036 Software\Opera Software/Last CommandLine 2
0009 [W] 00001036 Software\Opera Software/Plugin Path 2
0010 [W] 00001036 Software\Opera Software/Plugin Path 2
0011 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0012 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5
=X====== M/11.1.102.55 2011-12-06+15-32-54.468 ========
=O====== M/11.1.102.55 2011-12-06+15-59-07.203 ========
0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [F] 00001041
=X====== M/11.1.102.55 2011-12-06+15-59-07.765 ========
=O====== M/11.1.102.55 2011-12-06+15-59-16.125 ========
0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0008 [W] 00001036 Software\Opera Software/Last CommandLine 2
0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
0010 [W] 00001036 Software\Opera Software/Plugin Path 2
0011 [W] 00001036 Software\Opera Software/Plugin Path 2
0012 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0013 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5
=X====== M/11.1.102.55 2011-12-06+15-59-17.578 ========
Pls can anybody help me to get out from this error.
Thanks ,
Pranav.

It seems that the installer is unable to remove/replace NPSWF32.dll
Try the following:
go to http://forums.adobe.com/thread/909550 and download
the 32-bit uninstaller [save to disk]
the 32-bit installer(s) [save to disk]
close all browser windows, then run the downloaded uninstaller
restart Windows
go to C:\Windows\System32\Macromed\Flash and delete any remaining files in there
now run the downloaded installer

"general installation error" message each time I try and install Flashplayer 13

I cannot install the latest version of flashplayer. during the installation I keep getting a "general installation error" message.
I have un-installed my old version of flashplayer and followed all the trouble shootong tips but to no avail.
My system is a macintosh, operating with 10.8.5. Any help would be gratefully received......

It should be 13.0.0.206.
Download the following:
Flash Player Plug-in (All other browsers) or http://download.macromedia.com/get/flashplayer/current/licensing/win/i nstall_flash_player_13_plugin.msi
Flash Player Uninstaller
Also, download these:
Shockwave Player Uninstaller
Shockwave Player 112 FULL installer (Other browsers)
Save all the files and close your browser.
Run the uninstallers first (both of them)
Go to: C/Windows/System32
Delete the Macromed folder.
Go to: C/Windows/SysWOW64
Delete the Macromed folder.
Open your Registry Editor (Start>Run or press the Windows key + R and type 'regedit' [minus the quotes] and click OK)
In the Registry Editor, go to:
HKEY_LOCAL_MACHINE/SOFTWARE
Delete the Macromedia folder (Right click and choose "Delete").
Go to:
HKEY_CURRENT_USER/Software and delete the Macromedia folder there too.
Close the Registry Editor and empty your recycle bin.
Run the Flash Player installer, and then the Shockwave FULL installer you downloaded.

Help needed general installation error???

I am trying to install adobe reader and it will install until it is 96% then I get a general installation error.
I am running an older version of windows XP. can anyone assist me with this?
Many thanks

Windows XP SP2 (32bit) is not a supported OS for installing Reader X. Please update to the latest service pack released for WIN XP i.e. SP3.
You can get more details about the Tech Specs for Reader X at:
http://www.adobe.com/products/reader/tech-specs.html

Installation Error - Mac OSX Lion

I got the following installation error (four attempts same error). I launched Activity Monitor as instructed to terminate the indicated activity, but it wasn't listed as running. Any clues?

You should try resetting the PRAM by rebooting while simultaneously holding down the Command-Option-P-R keys until you hear the Second chimes. That may clear it. However, in all honesty, the message you're getting does sound like either a very corrupted or failing hard drive. You may need to take it in to Apple.
Hope this helps

General Installation Error - Flash Player 12 on Mac.

Getting this message on iMac 27" with 10.8.5 during the installation. Al previous version were updated on time and worked perfectly. I followed the steps suggesting to delete files in Library, restart and re-install. No success. Everything ends up with the same message.
The update file had a bit different graphic on install with the General Error Message at the end.
The full install just says "Installation Failed."
Frankly, ran out of ideas what to do...
Anybody can help? Will really appreciate it!
Igor

You came to the right place....
Your troubles aren't coming from Flash Player.
You're missing a file that was made visible by the 10.8.5 update (mach_kernel). Hundreds of thousands of Mac users all over the world deleted it, not knowing what it was. It causes this when it's missing.
Download this file: "Secrets" pereference pane
It'll allow you to see "hidden files" on your Mac.
And this one: mach_kernel.zip
It's the one that was deleted.
Install Secrets, and open your System Preferences.
Open the Secrets Preference Pane, and check "Show hidden files"
You'll need to press the "Quit this" button,
and restart Finder, by right clicking the Dock icon.
Then, place the mach_kernel.zip file in the Mac HD directory,
and unzip it. You should see a "faded" mach_kernel file appear.
Trash the zip file.
Reopen your System Preferences and uncheck "Show Hidden files".
Instead of quitting Finder and relaunching it, reboot your Mac.
Your Flash Player installer won't quit anymore.

"General Installation Error" installing Flash Player for Mac

Even after a complete un-install (using Adobe un-installer) and restart, it only installs to 6% to 50%. OS is up to date. It failed on MacBook Pro and Mac Mini, both under 3 years old.

DvO wrote:
Since a couple of months, Adobe Flash Player updates do not work anymore on my Mac OS 10.8.5 (while uninstalling and freshly installing the update does). I wonder why Adobe doesn't get this right.
Uh... that would mostly be because Adobe DIDN'T delete your mach_kernel file...
See: http://forums.adobe.com/thread/1318151

Adobe photoshop cs5 extended installation error (Mac); Inconsistency in installer database

Just bought CS5 Extended and ran into this problem on my Mac Book Pro running macos-x 10.6.4.
I tried to restart a few times but to no avail;....I also downloaded the advisor application and it did not turn anything up; no issues encountered......Any ideas?

Thanks for the suggestion djnickatnight. I ran the cleaner and it seems that I will *finally* be able to install CS5
I am running 10.6.8 OS on a MBP attempting to install CS5. I installed LR3 in no time, but CS5 has been a nightmare!
I hope Adobe reads these forums to understand the level of frustration and time expended installing their products.
Quick list of Adobe issues I've encountered, with fixes as I waded through the process:
Find where to download software you've purchased at Adobe- hard to do since Downloads menu only shows current offerings (LR4, CS6, etc)Not obvious, had to google to find out: You must look under Your Orders, where you will find a download button.
What the heck is Akamai Download Manager?   I decided to give Adobe the benefit of a doubt and downloaded it. Akamai buried itself so deeply into your machine that I had to do a search to find out that it was now inside my System Preferences (not a location for an app!). Weird.
Click on Akamai and find . . . . .NOTHING!!! Ta Da!   And no instructions or menu (Yes, I read the ReadMe.pdf. No help there either).   Litterally, there is an empty box, with no instruction how to begin the CS5 download. Nothing.
Finally after trial and error I discover that the FIRST time you click Akamai Download Mgr. it installs inself, the SECOND time you click the same link, it will begin to download the *.dmg file you seek. How obscure is that??? Click same link, but get different results. Lame.
After all of that I got a variety of input/output errors, and hang ups. This is a on a machine that was reformatted with new OS the day before, BTW.
More google searches, gnashing of teeth, etc.
Finally found this page, which recommended to use CSC cleaner: http://www.adobe.com/support/contact/cscleanertool.html This seems to work and I am now nearly installed.    WHEW!
Bottom line, it was way too difficult to install CS5.   The Akamai interface desperately needs documentation. The install should not take two days and multiple hours to read up and try to get lucky and actually get what I paid for. Please.

MacBook Pro DVD OS X Installation Error - 'Mac OS X cannot be installed on this computer.'

Hello people, I just baught the Late 2009 MacBook Pro 13" off ebay second hand as it was good price. The previous owners data was left on there and it was too much of a hassle to erase as it was impossible to change the system side of these problems (keyring password, usernames, home folder name, macbook name). In the end i decided i was going to format the hard drive (which also had Windows 7 Ultimate installed via BootCamp) and reinstall Mac OS X 10.6.3 from the original install media (Gray DVD not retail). After formatting I attempted to boot from media (which worked) and proceed with the install. Just as I though everything was going fine I recieved an error with a yellow triangle stating 'Mac OS X cannot be installed on the computer.' . At this stage I was very shocked and alarmed and didnt know what to do as Ive never used a Mac before and it was my first 2 hours using one. I rung up Apple support even though I didnt have AppleCare and they did help me to some extent becuase they said I had the incorrect install media. I then contacted the seller who immediatly replayed and told me that those disks (OS X and Application DVD) both came with the MacBook (They both said 'MacBook Pro 13" on the front).
Any ideas how to resolve the problem?
Thanks, Charlie

If you do have the right disc, then partition the drive in Disk Utility with a single Mac OS volume (as opposed to just erasing the existing Mac OS volume.) The Windows partition will be removed. You can reinstall Windows later if you wish, assuming you have the retail Windows disc that you should also have received from the seller. If you don't have that disc, and the seller is still using his copy of Windows, then your Windows installation is unlicensed.

GENERAL INSTALLATION ERROR (MAC)

Similar Messages

Maybe you are looking for