Get Reporting Statistic - Not Ready Resources

Hi All - I have a script that currently checks for LOGGED IN agents .. If there are none, it goes to a voicemail. We have agents all over the globe and unfortunatly some stay LOGGED IN, but in a NOT READY state. Therefore the call goes into queue, and not routed to the voicemail.
Does anyone know, if I change the "get reporting statistic" to look for NOT READY agents, vs. LOGGED IN agents, does it consider agents on a call "not ready"? Or will it look for agents that specifically put themselves into a NOT READY state?
Thanks
Jeff

Hello Jeff, the agents on an active call will not count for the Not Ready state. When receiving the call (ringing) they will be placed in Reserved state; while the call is connected they will be in Talking state and after the call ends they could be placed in Work state for a while.
HTH
Pablo

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        Win32 Version: 12.1.2000.882
        CodeBase: file:///H:/WINDOWS/assembly/GAC_MSIL/CrystalDecisions.Windows.Forms.resources/12.0.2000.0_pt_692fbea5521e1304/CrystalDecisions.Windows.Forms.resources.dll
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    2015-04-20 13:12:36, Info                  DISM   DISM Provider Store: PID=5204 TID=7720 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
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    2015-04-20 13:12:36, Info                  DISM   DISM.EXE: <----- Starting Dism.exe session ----->
    2015-04-20 13:12:36, Info                  DISM   DISM.EXE: 
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    2015-04-20 13:12:36, Info                  DISM   DISM Provider Store: PID=5204 TID=7720 Connecting to the provider located at C:\Windows\System32\Dism\ImagingProvider.dll. - CDISMProviderStore::Internal_LoadProvider
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    2015-04-20 13:12:36, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: VHDManager
    2015-04-20 13:12:36, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: GenericImagingManager
    2015-04-20 13:12:36, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: GenericImagingManager.
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    2015-04-20 13:12:36, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: Compatibility Manager.
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    Hi,
    According to the DISMI log, it seems like there is a problem with the WIM file. However, you can try to change a location for test to check its information.
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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