Getting a Replacement

I do love my iPhone 4, but it is really struggling to do it's most basic of all operations - making and receiving calls.
Pretty much 80% of phone calls I make end up with a variety of things happening
- Phone going dead
- Mute is activated
- Hold is activated
- Phone decides to call someone else whilst I am speaking
Obviously these are very infuariating when you are trying to have a normal call.
I am going to go to the Apple Store later in Covent Garden, how would I exchange it for a new one? do I need to update my current one on iTunes?

go to your local apple store, if they have genius bar, make an appointment, explain your problem with the phone, they will then replace it if needed.
Before you go get a replacement, connect to itunes, sync and back up your data.
After you get your replacement, connect to itunes, restore from back up.

Similar Messages

I am going to get a replacement for my iphone 5C, for data connection issues. Can I get an 5S, instead of antother 5C as a replacement?

Hello, I have been having issues with my iPhone 5C for about a month now. I have unlimited everything, including data, & so randomly, starting about 2 weeks ago, my data basically does not work for any apps, besides like iMessage & Safari. So like if I have full LTE signal, I can try to open the Instagram app, and it will tell me "no internet connection", & it tells me that with ANY app, besides iMessage & Safari. Which is super frustrating, especially when I try to use like Maps or something & it jut does not load, & tells me that "there is not an internet connection", so I have to use apps & stuff only on wifi, in order for them to work. I went to the Sprint store, and had them try and update the data profile, reset data network, soft reset, etc (they basically did everything that I did), & they could NOT figure out what was wrong with my phone. So, they looked into my warranty information, and told me to take my phone to the Apple Store, and just get a replacement & that it would cost me only $50, since it is still covered under warranty. I am not up for an upgrade until April of 2016, & as far as I know, when it comes to replacements, Apple will either give me a new/refurbished iPhone 5C as a replacement. I don't really mind having to pay a little extra if I have to, in order to get a 5S , & I also don't care if the 5S would be either new or refurbished. So, my question is, could I maybe get a 5S as a replacement, instead of another 5C?
Green iPhone 5C 8GB Sprint
Message was edited by: jalyn_taylor
Message was edited by: jalyn_taylor

No.
As provided, you will get the exact same model, storage, color, etc

IPhone 5s leather case: gone wrong because of low quality, can I get it replaced or a refund?

I bought Apple iPhone 5s leather case, and after three weeks I noticed that is broken (it cannot be seen visually), and I suppose that this case is not the right quality as Apple ussualy provide. Do I have any chance to get a refund or simply to get it replaced to new one?
I really like this case, and I would like to have it not broken.
Answer please,
Thank you,

Apple changes the case.
IN my situation it was that the case was broken near the earphones plug.
BUt if you are considering whether buy or not the leather case, i can tell you that case will change its color. I dont know anout black, i have brown, it becomes more brown as i use it. I suppose the case has top layes and when you use it the top layer goes off and you have final layer.
ON my brown case the used color is darker brown.
I Like this case, it looks luxurious, as it is.

Will I get a replacement for dust under the screen?...

Hey everyone!
I've had an iPhone since the 3G came out and I've never had any problems with dust. My 3G got replaced by 02 insurance about 5 months ago and I got a new 3GS 16GB. Since then I noticed the odd little bit of dust appearing under the screen. Most of the time I couldn't see it so I didn't really care but now I've noticed a few larger pieces and they're really annoying.
I understand that I should get a 12 month warranty with this and surely it's not meant to happen so I'd expect a replacement. I've searched around and I seem to get mixed answers. The problem is that I'm currently working in Cologne and there are only 3 Apple Stores in Germany (I can't believe it!) and the nearest one is still over 100 miles away.
What do you recommend? Would Apple do anything like post one (I doubt it?) or am I going to just have to wait until I'm near Frankfurt (or even back in London) and book an appointment there. Even then... what are my chances of getting a replacement?
Thanks in advance everyone! Much appreciated

I doubt they will give you a replacement. I know here in the States you can take your iphone to an Apple store and they can replace the screen and charge you $200 for that. But I find it hard to believe they would replace the screen for free just because there are dust particles under the glass. That's just my opinion.

My iphone 4s is cracked at the bottom of the screen and it's in black, if i get a replacement phone for it can i get it in white instead?

I have a black iphone 4s and it's cracked/chipped at the right corner of the screen. The damage isn't too bad, but it's still not perfect in any way. I have apple care on it and I was wondering that if I was going to get a replacement phone for it and pay 50$ can i get the white iphone 4s instead?

If you want the iPhone in a different color, you can buy one at full retail price. The $299 price is subsidized from your carrier and you will be very unlikely to qualify for another subsidized device.

Would it cost money to get a replacement of an Iphone 4s

I have a problem with my iPhone 4S.
not long ago, my iPhone has been fine to use, i take care of my iPhone really well
but recently, it has been having trouble having to play sounds, e.g the volume adjustment bar has disappeared once in a while and comes back but not long after, it disappears again.
as for my charger plug-in, it does not seem like it can connect, ive tried moving the cord around to see if connection can be made, but failed.
I'm having a lot of trouble with my iPhone, if I can, it would be greatly appreciated if I could get it replaced,
I'm short on money atm, and I am in need for a phone for business enquiries.
if it is possible for me to be able to replace it, that would be excellent.

If it is defective and under warranty, then Apple will replace. If not, then they will not.

Would I be able to get a replacement?

Hey there guys!
This is my first time ever posting on apple, so excuse me if I'm in the wrong section.
Recently (end of November 2012) I began a plan with Telstra (I'm in Australia) for my iPhone 5. While I was on holidays in December, I accidently dropped my phone off a balcony ledge (3 stories high) but it landed on soft grass. Anyways, needless to say, the phone actually still works fine lol, but a few things don't. When I'm in a phone call, the screen goes completely black, I can still talk and hear competely fine but the screen just goes black, and returns to normal after the call is over. (Doesn't do this for facetime calls, just normal calls). Secondly, the home button doesn't work at all, unless I mash the button down hard (it makes the screen change colour, going flimsy etc) so I obviously don't use it, I put on the accessabilty assistivetouch button. Lastly, the actual phone itself is bent :/ if I lay the phone flat on a bench, half way up the phone around the volume buttons, it actually bows upwards a little.
As of now, I can still use the phone perfectly, but the home button thing is beginning to get on my nerves. If I take the iPhone to an Apple shop, is there anything I can do to get it replaced?
Obviously it was my own fault for dorpping it so I'm willing to accept that (and the charges that come with it? ) but I more so just want to know if it is possible, and if it is, how does the proccess in getting it replaced work?
Thanks in advance! Matt.

Make an appointment for Out of Warranty replacement with the Apple Store genius.
Also don't forget to backup before you go.
Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below. Note the prices are in US$.
iPhone model
Out-of-Warranty Service
iPhone 5
$229
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in U.S. dollars and are subject to local tax.

When are you applicable to get a replacement for an iphone 5?

I got my iphone 5 about 7 months ago and I have a 1 year warranty on it.
It's been a while and my phone has been starting to act up in ways of:
The lock button not working unless pressed hard on the left side
When i'm typing a message the screen tends to freeze (I tried deleting things because i thought it was caused by the lack of memory, i turned my phone on and off, but it still happend.
It's stuck on headphones mode for a week now and i've tried everything like sucking and blowing it, inserting and taking out the headphones, turned off/on my phone, tried cleaning it with tissue & cotton swabs.
I dropped my phone twice and there is a crack on the side (i know that it cant be replace because of that) BUT it seems like the crack is getting bigger and there is debris or something going under the glass and i'm not sure how to take it off.
How can you get a replacement online? I'm kind of scared of going to the Apple Store.
If there is no possible way of getting a replacement is there somewhere i cant get my phone fixed?

Why are you scared to take it to an Apple Store? Either way you'll have to pay for a replacement - Apple does not repair iPhones for problems such as you report, they replace them - and an Apple Store will do it on the spot.
If you insist on doing in via ship-in, though, go here:
https://expresslane.apple.com/Issues.action
and start the process through the Service Requests and Troubleshooting link.
Regards.

My iphone 4 is broken can I get a replacement

Hello Apple , My iPhone 4 is really in bad shape can I get a replacement even though I haven't paid my bill
<Email Edited by Host>

We are iphone users just like you.
You can make an appointment at the genius bar and see if they will sell you a replacement.

How can i get a replacement remote for my apple tv

how can i get a replacement remote for my apple tv?

Welcome to the Apple Community.
You can purchase them from the on-line or bricks and mortar Apple Store.

How many problems do you need to have with a mac book pro to get it replaced i have had 6 problems and they say they have fixed everything and somthing new happends

how many problems do you need to have with a mac book pro to get it replaced i have had 6 problems and they say they have fixed everything and somthing new happends
I have had thehad the:
ram replaced
Battery
Audio
Trackpad
os operating system
fans
And they still won't replace the laptop for me worst buy ever but i have had a imac for 2 months and nothing at all wrong .

You could try calling Apple and ask for Customer Relations.
From Readers Digest-February, 2005
How to Complain
You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
Have a goal
If you want your product repaired, say so. Want an apology? Speak up.
Keep it short
Focus on one problem, and be succinct.
Stick with it
You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
Skip ultimatums
Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
Plead your case
Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
Be nice
You’re unlikely to get what you want if you’re rude.
Good luck.

My Blackberry 9810 is creating a hell lot of problems, I need to get it replaced but no one is helping me out

Hi
Well guys I just bought a new Blackberry 9810 on April 23rd 2012 from Jalandhar(Punjab) and on the very first date i faced a problem. It was so that I couldnt hear the call coming and if at all my attention was towrds my phone and i happened to picked it I couldnt hear the caller's voice and neither could he hear mine. I took out my battery and restarted the phone to rectify it. It happened about three to four days the very first day. Next morning I went to vendor, who told me to get the software updated from service centre. I did as told, went to service centre and got the software uploaded the very second day of my purchase.For nearly three four days everything was fine with my handset. As i had to travel out of station for wedding in family, i left my city Jalandhar on 4th May 2012. It was on 5th May 2012 i faced the same problem and during my ten days stay there I was completely bugged up as everyday I had to go through the same turmoil about 7 to 8 times a day. I was being mocked by my frens and relatives that " you have wasted Rs. 27000" on this wrong purchase. I was really taken a back as i m freelance writer, so i lost much of my business due to my phone being swithced off. I spoke to the vendor from Delhi he told me you come back i ill speak to service centre authority and will get ur handset changed. When I was back I visited the service centre and made him speak to my vendor too. He returned my battery and back cover of handset so i understood they wont change the handet. I insisted them to replace it but all they could say the company will replace it if need be. So i kept quiet, i got my handset back after three weeks from the service centre with a hope that it will be well in shape, but to my dismay the very next day i faced the problem again. In all this chaos i noticed that it is only when i put the memory card i face this problem so i formated my card and tried again but problem persisted than i took memory card out from my phone and it worked well for a week's time. After which i bought a new memory card thinking that my last memory card might have been infected with virus but the problem started agin. I again went to vendor he told me to go to service centre and tell the person to change the handset or IME number, I did the same. But again when I got my handet back neither was it replaced nor the IME number was changed and on top of it the problem still persited and also its hanging a lot. I am in an imbroglio and literally repenting over this purchase. Also i have to listen to constant rebuking of my parents. I seriously want to get it replaced. Can anyone tell me how?

Well first off you should demand that the vendor who sold it to you stand up and do what is right and exchange the unit for a new working one!
1. If any post helps you please click the below the post(s) that helped you.
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Yes, I'm griping. Why can't I get a replacement box on a Monday?

So, our STB has been fritzing in and out for the last few weeks. It's been somewhat tolerable with occasional resets. I called for service 2 weeks ago, and they said they fixed the box, but no such luck. For the last week I've been out of town and it's been completely out which has been an issue for my family at home. I get home late yesterday and call this morning, yes it's a Sunday, please be aware that aside from the wait time (again Sunday) the customer service rep was great and, this time, quickly assessed that we need a new STB. The soonest we can get one, however, is Tuesday. I do know I'm griping, but it just seems like when you offer a 24 hour service, in 2014, you should be able to get service at least on a Monday, if not on a Sunday. The downside for Verizon and upside for us is that this prolonged outage is driving all the rest of my family (including grandma who was the real hold out) to get very comfortable with getting programming from Apple TV and I'm hopeful that means I can cut my bill significantly soon. It just feels like we pay an awful lot of money for having to wait 2-3 days to get a replacement box.

You can go by a Verizon store and do an exchange.
Otherwise, short of sending out a truck just to give you a box, they don't have a way to ship until Monday which means you won't get it until Tuesday.
Can't say I know of any service that you can order on Sunday and have it shipped to arrive to you on Monday.
Quite cost prohibitive.
And not to be snarky, but why didn't your family call to get it replaced while you were out of town?
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Why can't I get a replacement keyboard key from Apple?

Rant version
I was delivered a new 15 inch Macbook Pro with Retina screen with a broken 'V' key (literally, just the black plastic panel has a small broken clasp). I was unable to get a genius bar appointment anywhere within London Zone 1-2, Regent St, Stratford and Covent Garden all just tell me there are no appointments available. I called the Apple store in Stratford City to see if they could order a new 'V' key to the store so I could pick it up and click it on. They suggested I call Apple customer services as they wouldn't be able to help me unless I booked a Genius bar appointment, and obviously they had none. I was informed that I would have to send the entire machine away for at least 5 working days and then wait for a replacement to be shipped out. This is a total P.I.T.A as I have already started important projects on this machine.
I managed to book a Genuis Bar appointment in Bromley (30 minutes drive from my house) and called to see if it would be possible for them to order the part in and fit it on the day, during my appointment. They said I would have to come in, just to show them the machine, and then they could order the part using my serial number. I asked why I couldn't just give them my serial number and come in when the part was delivered. They said that the telephone operator at the store could not make any sort of contact with the genius bar, regardless of the fact they are in the same building.
I'd like to point out that everyone I have spoken to have been extremely nice, and understood my frustration, they just haven't been able to do anything that goes outside of their very limited protocol.I find it unacceptable that a company as powerful as Apple, are unable to post a keyboard key to a customer.
As a computer enthusiast, this is the easiest and most simple problem I have ever had with a machine. It has also been the most common-sense defying process I have ever had the misfortune of being a part of. If it were up to me I would just pay the £3 for a replacement online, but Apple have changed the positions of the clasps from the unibody model by about a few microns, and I don't feel like waiting until someone decides to scrap a new RMBP.
I don't mind if Apple don't want me to do the repair myself, that I may need to go through the enigmatic ritual of the genius bar to get this done (heaven forbid anyone but a Genius click the 'V' key on). I don't even mind if it takes a couple of weeks for the part to get there, I just want a replacement key, stuck on this laptop, without wiping the entire machine or sending it away for a week.
Short version:
If anyone knows where I can get a replacement 'v' key for the new 15inch Retina Macbook Pro then I'll love you forever.

Yes it is sad but true I think. I EZprint to do my pano's and they turn out excellent. Give them a try.
http://ezprints.com/Prints/panoramas/default.aspx
Hope this helps.
Tom
desertdreamingphotography.com

Can i still get a replacement for my iphone at a price if it's already been opened by a friend?

hi,
my iphone 5 came in contact with liqiud and it ont come on. a friend of mine opened it up to check the LCI and try to fix it. can i still get it replaced for a fee at an apple store? i tried but apparently they wont replace it if there has been third party interference with the phone. what should i do? thanks

nw345 wrote:
a friend of mine opened it up to check the LCI and try to fix it.
Sorry, when you permitted your friend to do that, you forfeited the right to an out of warranty replacement.
Apple makes it quite clear that if you or anyone else attempts to open the phone, not only is all warranty/support voided, but you forfeit the right to an out of warranty replacement.

If I cracked my iPhone 5 screen will I get it replaced for free?

Hi I have recently cracked my iPhone 5 screen and I was wondering if I would get it replaced free at my nearest apple store or will I have to pay?

If you drove your car into a tree, would the manufacturer fix it for free?

Getting a Replacement

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