Getting an Error Message on PS Elements 13 when entering correct serial number. How do I get Adobe to help me? I have sent emails and tried to chat over the past month, with no response.
I purchased Photoshop Elements and registered it on November 1, 2014 with a Windows 7 machine. A couple weeks later, I decided to jump to a Mac, and have tried to enter the serial number for PS Elements 13 on the Mac. I get an error message that it is an incorrect serial number. It is the same serial number used with the Win 7 machine, and the same that shows on my Adobe.com profile. I thought I had to transfer the license from Win to Mac, so I emailed asking for help. No response. A couple weeks ago, I tried the Chat function. It was assigned a number, but Chat was unavailable and no one responded. Just tried Chat again, which says it is available 24/7, and it is unavailable. What can I do short of buying a new license, which I will not do.
contact adobe support by clicking 'still need help' as soon as available, https://helpx.adobe.com/contact.html
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