Getting charged for creative cloud as i purchased it yet it shows that i havent purchased [was:help]

im getting charged for creative cloud as i purchased it yet it shows that i havent purchased it

Hi americadcali86,
Are you getting any prompt that you have to purchase the subscription as you launch the software. If yes then along with that message you will see an option "license this software", click on it and sign in with your Adobe id to activate the subscription.
Regards,
Romit Sinha

Similar Messages

  • Double-charged for Creative Cloud Membership - I need a refund!

    My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
    When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
    I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
    Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.

    Hi aagirlz
    An email is sent 30 days prior to the annual renewal date with details of the renewal price.  Sometimes this might go to your spam/junk folders so it's worth checking there.
    When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
    The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
    Kind regards
    Bev

  • Can't install Yosemite incompatible files, anyone know how I will get updates for creative cloud how will I get

    Can't install Yosemite incompatible files, anyone know how to get passed this , so I can install Yosemite and get creative cloud adobe software updates

    You should ask Apple for help installing their operating system
    Yosemite sometimes has problems, often related to "default" permissions needing to be changed
    -one person's solution https://forums.adobe.com/thread/1689788
    -and a Java update https://forums.adobe.com/thread/1507936
    -update may break things https://forums.adobe.com/thread/1772260

  • How do I fix the following error   Photoshop 13.1.2 for Creative Cloud Installation failed. Error Co

    Photoshop 13.1.2 for Creative Cloud
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    What is the current version of Ps (Help->System Info), if you have 13.0.1.2 already applied then you need to re-install Ps to get Ps 13.1.2.
    As 13.1.2 is a subscription patch this would not get applied over 13.0.1.2.
    If this still does not resolves your issue, Kindly mail me installer logs.
    For Mac:
    "Library/Logs/Adobe",
    For Win:
    Program Fies(x86)\Common Files\Adobe\Installers
    Please mail me @ [email protected]
    Regards,
    Ashutosh

  • How do I get the Apps onto one Ipad only for Creative Cloud??

    We've downloaded onto 2 imacs Creative Cloud Software and there are not problems at this stage.
    How do I get the Apps onto one Ipad only for Creative Cloud??
    regards
    Rod

    This was part of the original thread you responded too but I have branched out your discussion to make it more specific.  This is already discussed under the Touch Apps FAQ - http://www.adobe.com/products/touchapps/faq.html.  Here is the relevant excerpt:
    Customers who sign up for an annual membership to Creative Cloud or who buy a 12-month prepaid card at a retailer or online store will be eligible for a free month of Creative Cloud when they purchase and sign in from three qualifying Adobe Touch Apps from Google Play or the Apple App Store. This includes Adobe Collage, Adobe Debut, Adobe Ideas, Adobe Kuler, Photoshop Touch, and Adobe Proto.
    Customers who purchase an annual membership directly from Adobe and qualify for this offer will not be charged for the month of service following sign-in from their third Adobe Touch App. 
    Customers who purchase a 12-month prepaid card from a retailer or online store and qualify for this offer will have one month added to the duration of their membership.
    Creative Cloud members will be notified about their free month within 60 days of signing in to their third qualifying Adobe Touch App

  • Will I get charged for loading music I've already purchased before on another divice?

    Will I get charged for loading music I've already purchased before on another divice?

    CandyredApples wrote:
    no, anything you have purchased from itunes/app store with YOUR APPLE ID, is available for redownload no matter what device you are on, as long as you are re-downloading it from your purchased history...
    iTunes in the Cloud is not yet available for all stores: http://support.apple.com/kb/HT5085?viewlocale=en_US&locale=en_US
    CandyredApples wrote:
    anything you buy that is assosicated with your apple id is available for redownload ALWAYS
    This is not true. Content can and is removed from the iTunes Store by copyright holders, for various reasons, at any time. When this happens the purchased items are no longer available in the purchase history. This is why it is a good idea to always download all purchases and back them up locally.
    CandyredApples wrote:
    if anything that you purchased is not available to redownload..
    you are entitled to a refund for that purchase.
    This certainly is not true.

  • Getting error U44M1P7 on installing Photoshop update 13.1.2 for Creative Cloud

    Hi,
    I'm getting errorcode U44M1P7 on installing Photoshop update 13.1.2 for creative cloud.
    Anyone having the same problem or better..... anyone knows the solution ?
    Gr. Jeroen Les

    Sorry to bother you.
    I could find the answer after searching previous posts about this language problem.
    Had to change my language in AAM profile and then download PS CS6 again ( english version ).
    Then open the actual Photoshop and in preferences > interface you can besides the Dutch also option for English.
    restart application and Voila.
    Greetz, Jeroen

  • Can't update, get "Photoshop 13.1.2 for Creative Cloud Done with Errors. Error Code: U44M1P6" Help!

    Have tried several times to Update Photoshop Mac CS6, always get "
    Photoshop 13.1.2 for Creative Cloud
    Done with Errors. Error Code: U44M1P6"
    What gives and how can I fix?

    In this case since it is a feature bearing update for Creative Cloud Bpolatty will need to download the update through the Adobe Application Manager/
    Bpolatty I would recommend reviewing the installation log file for the Photoshop 13.1.2 update.  You can find details on how to locate and interpret the log file at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

  • I purchased a monthly pack and havent been able to use it. I have been getting charged for 3 months now and I still get an error message saying "unable to load all your plans". How do I re-install or dowload and get my last 3 payments reimbursed?

    I purchased a monthly pack and havent been able to use it. I have been getting charged for 3 months now and I still get an error message saying "unable to load all your plans". How do I re-install or dowload and get my last 3 payments reimbursed?

    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/
    or
    Adobe contact information - http://helpx.adobe.com/contact.html

  • I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

    I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

    Hi,
    Please refer to the help document below:
    Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
    Regards,
    Sheena

  • I am part of a family sharing setup.  Can I have my own payment method so the organizer does not get charged for my purchases?

    I am part of a family sharing setup.  Can I have my own payment method so the organizer does not get charged for my purchases?  If so, how do I set this up?

    Yes.  Just redeem gift cards so that your own account always has a sufficient credit balance.  Here is how it works:
    Family purchases and payments
    After you set up your family, any time a family member initiates a new purchase it will be billed directly to your account unless that family member has gift or store credit. First, their store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer's card.

  • Will icloud let us redownload our content purchased before icloud was announced? Like the music I bought a year ago? will i get charge for redownloading

    Will icloud let us redownload our content purchased before icloud was announced? Like the music I bought a year ago? Will i get charge for reloading?

    "Will icloud let us redownload our content purchased before icloud was announced?"
    Yes.
    "Like the music I bought a year ago?"
    Like, yes.
    "Will i get charge for reloading?"
    Not if you follow the directions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer? If not, can I purchase a second license?  Thank you.

    I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer?
    If not, can I purchase a second license? 
    Thank you.

    The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
    Licenses and terms of use | Adobe
    You may also not purchase an Education version for someone, they must do that for themself... if they qualify
    Adobe Education... Start here https://creative.adobe.com/join/edu
    Education Plan https://creative.adobe.com/plans?plan=edu
    One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
    http://www.adobe.com/products/creativecloud/students.edu.html
    http://www.adobe.com/education/students/student-eligibility-guide.edu.html
    ID Proof http://www.adobe.com/store/au_edu/academic_id.html
    I do not  know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

  • Can I get a lower price for Creative Cloud?

    I just bought the student version of CS6 last month, since I didn't know there is a service called Creative Cloud before. Can I return the student version I bought or can I get a lower price for Creative Cloud than the student price?

    Yes this should be possible. Please contact Customer Support by phone and they will be able to help you.

  • I'm an active subscriber for creative cloud photography plan. However, I can not connect with lightroom mobile. On my desktop app or on iPad app I get the message ˜trial expired˜. Please, what is going on?

    I'm an active subscriber for creative cloud photography plan. However, I can not connect with lightroom mobile. On my desktop app or on iPad app I get the message ˜trial expired˜. Please, what is going on? Thanks for the help.

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

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