Getting duplexing set up for LaserJet 600 M602dn (CE992A)

My LaserJet M602dn arrived last week and I am having a devil of a time getting the duplexing feature to work.
I am running Windows 8 on a new HP Core i7. I have installed the driver for Windows 8 from the HP site. The firmware appears to be the latest available.
I installed the duplexing tray, but it does not seem to fit as well on one side as the other. I have taken it out and reinserted it.
The duplexing tray does not appear on my configuration page.
When I try to print in Microsoft Office Word version 2013, only manual duplexing appears as an option.
I tried searching this site for answers and have spent five or six hours trying to troubleshoot this problem.
The printer works great in single-sided mode.

JoeScudder,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/ .
I hope this helps.
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