Go to a tech support forum anti-rootkit for Adobe?

Downloaded the latest 10.3 for Firefox and the installer is hidden but permanently running on my machine even after reboot. I can't delete the original file because it's in use. I knew from experience I probably shouldn't download the latest flash installers because Adobe never puts a disclaimer that the latest version that pops up in a search result is just some broken code. But hey, wanted to get a video to play and my flash was outdated so I figured why not.
Well now it's the old catch-22 of flash again and I have essentially a virus on my computer, so am I going to have to go to WhatTheTech and get help removing this rootkit or is there any assurance there's a fix in place soon?

-Windows XP version 2002 service pack 2
-Firefox 3.6
-10.0.42
I went to download the latest flash version. I went to open it from the download menu, and it never came up. Thinking I failed to click it right, I did it again. So I went to my task manager and see the following:
install_flashplayer
install_flashplayer
So it's two windows running, but it's not visible. When I go to delete the original download, it can't be deleted because of the open windows, and the windows can not be shut down.
So the flash player isn't installing, it's not visible, and it can not be closed or deleted.

Similar Messages

As a Realtor I can't access documents on our ARMLS web site, the tech support say it is an adobe reader issue?

For some reason, suddenly I can't access the documents tab on our ARMLS web site. I called Tech support for the Flex web site and they say they can open the tab and read the docs fine.
They are saying it is an Adobe issue on my computer. I un installed adobe and reloaded but the same result.
Any ideas
Thanks
Craig

Yes, I just changed my browser to Internet Explorer and same result, I
still can not read any PDF documents loaded to this site.
I have not tried un installing adobe but that is next, then reinstalling
while in Explorer.
As a Realtor I can't access documents on our ARMLS web site, the tech
support say it is an adobe reader issue? created by ~graffiti
<https://forums.adobe.com/people/%7Egraffiti> in Adobe Reader - View the
full discussion <https://forums.adobe.com/message/6830001#6830001>

I've swapped to i5c so my hubby has my i4s with pay as u go but now it won't load or sent e-mails! I've tried tech support suggested by Talkmobile for 'fix' but it hasn't solved problem,any ideas?..

I've swapped to i5c (great phone) so my hubby has my i4s with pay as u go but now it won't load or sent e-mails! I've tried tech support suggested by Talkmobile for 'fix' but it hasn't solved problem,any ideas?..

Try this from MacFixIt as well:
In the case of drive directory damage or problems with permissions, the solution is usually to use Apple's Disk Utility to repair the disk. Of course, you won't be able to perform this operation normally (simply launching the Disk Utility application, located in Applications/Utilities, and initiating a disk repair) if your system will not startup. So two options exist:
* Insert your Mac OS X 10.4.x (Tiger) media (DVD or CD) and restart the computer while holding down the "C" key. Once the computer has booted from the installation disc, select "Utilities" from the menubar and open Disk Utility. Repair the disk, then quit Disk Utility and restart your system.
* Alternatively, you can repair the disk while booted in single user mode if you do not have access to a retail Mac OS X 10.4.x (Tiger) DVD/CD. To startup in single user mode, hold down the "Command" and "S" keys simultaneously at startup. Once properly booted, type the command fsck at the prompt. Repeat these process until no errors appear.

Can any one believe this tech support trying to delete legacy adobe apps!!!!!!

Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
ADOBE CUSTOMER: I need to know that NONE of my legacy adobe apps will be affected. CS5 suite and CS6 products will NOT be affected is that right??????????????
info: Your chat transcript will be sent to dixxx.net at the end of your chat.
Vipin: It will be affected.
ADOBE CUSTOMER: WHOA! you are saying that my CS% and CS 6 apps will be hurt and not run correctly is that right?
Vipin: We need to remove all the Adobe apps installed on your computer.
Vipin: Is that okay.
Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
ADOBE CUSTOMER: There is no way I give permission to delete CS5 creative suite, CS6 video production suite or hurt them in any way what so ever. I have THOUSANDS of dollars of plugins and other workfow products that depend on them. Sorry but my only recourse is to
ADOBE CUSTOMER: see if you have ANY loyalty to an OVER 30 years adobe customer (me) when you demand payout for the remaining 5 months of the subscription. I'm betting you will just send the bill to collections for non payment. If so, you WILL be sued for non service and non delivery of product. And yes, I am ready to spend over xxxx on a suit vs adobe because of how you have treated me. The point is I know that I am not alone, and that's sad.
Then customer service has the gall to ....
ME:
1) First I need a credit for $10.81 for months October, November, and December of 2014... and January of 2015.
2) Second I need my subscription extended at the SAME price for ONE year WHEN I START A NEW SUBSCRIPTION upon new releases of the photography CC bundle. The current one does NOT install correctly on a purpose built computer to handle Video and 3D processing. I will not tolerate you deleting legacy products that go back to CS3 and newer that I depend on to pay my bills. The forums are full of folks with the same install problems for CC 2014. That is one year free for the extreme hassle and loss of time productivity, travel expenses, and monies due to being forced to use my standalone
PS CS6 products for core work and another copy of the CC PS for 3D work at another location with a different persons subscription for my clients jobs.
3) You need to get PS CC installed on my new production box on its “D” drive before I will agree to anything except the above. Lightroom CC 2014 installed just fine. There is no excuse for a product like PS to fail on extraction prior to install!
Britt from adobe:
If you do decide to cancel, we can refund your subscription.
If you stay with the service, we can provide 2 free months as an apology for the technical difficulties. We cannot provide a free year.
Please let me know which you would like to do.
Thanks,
Britt
Kee Jee You want me to stay with a service that provides no product? And has not provided me with a usable product since October of 2014? And now the word is out that you are raising subscription prices after the first year? Who do you think you are? You HURT peoples ability to earn a living! You cost us hours and days and months trying trying to fix your problems so we can move forward with your products? Who in the hell do you think you are? Tell you what, dont cancel a thing. A media blitz and maybe a subpoena to San Jose is the right move to protect peoples rights. Your company needs to learn a lesson in how to treat legacy customers. It seems no one has taught you that "if you take care of the customer, they will take care of adobe." Britt, care to guess how many dollars I have given adobe in almost 30 years?

Britt, I'm still waiting for my refund!
1) I am STILL waiting for a full refund.
2) Second I need my subscription extended at the SAME price for ONE year WHEN I START A NEW SUBSCRIPTION upon new releases of the photography CC bundle. The current one does NOT install correctly on a purpose built computer to handle Video and 3D processing with PS. I will not tolerate adobe and your text support wanting to delete legacy products that go back to CS3 and newer that I depend on to pay my bills.
You and your tech support was worthless in suggesting they wanted to CLEAN my ENTIRE box of ALL ADOBE products. The LEGACY Apps WORK, they are PAID FOR, and thousands of dollars of After Effects, Premiere, and medical scientific plugins for Photoshop would be invalid and not useful without the legacy installed products. I sure as hell am NOT upgrading to CC for my production bundles after the way you have treated me and many of my clients now. Instead we are pursuing alternative solutions that are not adobe.
The forums are full of folks with the same install problems for CC 2014. That is one year free for the extreme hassle and loss of time productivity, travel expenses, and monies due to being forced to use my standalone PS CS6 products for core work and another copy of the CC PS for 3D work at another location with a different persons subscription for my clients jobs.
3) There is no excuse for a product like PS to fail on extraction prior to install!
4) Your software has a poor history in the security department and I am now dealing with the second zero-day affecting my Flash, exploiting Internet Explorer and Firefox on
my Windows 7. You all deny that you have a problem. I am waiting for you to notify me soon on what needs updating and I need to know when you plan to push out a fix. Only then will
I allow flash back on my systems.
Charles Fonetnot

Very strange Issue, and cannot find a reasonable solution or Tech Support help / Will PAY for HELP !!

So, without going into great details that cannot reasonably be explained, the scenario goes a little like this:
When editing a PDF, and with nothing else open on the computer, Adobe Acrobat Pro XI tends to "hang up" and become unresponsive. The only plausible solution is to force command and restart Acrobat in hopes it will open correctly the next time. Sometimes this works, other times - nope .. Does not resolve the problem. So - can anyone recommend a solution? I have contacted help and they had to to delete a Adobe Preference file, and this seemed to work while I still had them on live chat. Once offline, it happened again.
Here is the really weird thing, I thought that I fixed the issue (as I am doing this for my boss on his Macbook Pro) and was able to quickly edit a PDF .. but when I handed the computer over to him - literally in only 2 minutes - he proceeded to edit the same document and was not able to. He got the never ending rotating circle of death
So - that is problem #1
Problem #2 is with the inability my boss has to use CC offline. I have personally reconnected to our CC account and verified all settings, and when I perform my tests at the office, everything seems fine and all programs work as should. However, he is now on business travel and says the "Trial Expired" keeps popping up. What is going on? This is literally frustrating him and me with what little knowledge I can assist with resolving the trial expired issue. How many days can you be offline with CC? Tech support says up to 99 days .. Clearly 4 days is ridiculous and I am not able to duplicate the scenario when I have his computer but what would it work for me and not him?
I just need to resolve this whole Adobe Acrobat issue as to finally get it resolved and fixed once and for all.
BTW, called in outside computer help from a local company - and the computer guy was working to get it fixed, but it seems even with live chat or phone support - it has now been escalated to Tech Support 2 .. This make any sense or logic? I believe he has uninstalled and reinstalled Acrobat and now it is only creating more issues. I think he tried to install a trial version and activate the subscription but it failed.
Any HELP? We are desperate and I'll even pay via PayPal to get a resolution to this problem if any recommendation leads to a solid solution. Guaranteed !!

Actually I also noticed that usual heat with wifi and game play.. However this was extreme heat. I wasn't able to hold it for long time and had to drop it.
So can that bulge can be ignored and should I start using it back again. Though that bulge appeared after that heating issue.
Beside the hardware, safety would be my bigger concern. Perhaps because I have heard few incidents with mobile phones where battery generated heat and caused some defect in bodies and continued use resulted in a blast in battery causing physical harm.
So if its advised to try it by charging 100% and monitoring backup time or any other advise.

What forum addresses Tech support?

This is my recent weeklong experience with tech support re: an upgrade to Dreamweaver CS4:
Notes from Customer
Thursday, June 18, 2009 11:39:15 AM PDT
Hi there,
I called tech support again today and they transferred me to a "specialist." I had to jump through the same hoops I do every time I
call. Why can't I get a direct line to that dept? And do you not retain information from the previous 10 calls? Anyway, I got direct
ed to an extension and was asked to enter my passcode to enter a conference call...what the hell? What kind of customer support is t
his? Your whole system is designed to get rid of people. Can you not implement IM or email support that works??
Notes from Customer
Tuesday, June 16, 2009 12:53:45 PM PDT
I haven't gotten any updates on this, can you please advise re: the templates.
Notes from Customer
Friday, June 12, 2009 4:35:51 PM PDT
I have been on hold for a cumulative 2 hours to talk to someone in the dept for tech support for Dreamweaver. I have been looking fo
r files that I can't find to convert a website over to a new template. I called before when I was not at my laptop where software is
installed. Where they told me to look in the root folder, I have found nothing. I am currently 0n hold for the third time, and thi
s call is up to 43 minutes. Also I am finding a lot of dead links for resources, etc.
Operating System: Windows XP
Browser: Microsoft IE

This is a user to user forum, but if you post a thread telling us what the problem is we may (or may not), be able to help.
As for Adobe tech support forum, as far as I am aware there is no such thing, but have you tried there support pages?
(support pages at: http://www.adobe.com/support/dreamweaver/).
HTH
PZ

Frustrated - Multiple issues with Fios TV/DVR - need advice on dealing with tech support

I have been a Verizon Fios customer since Feb. 20th (all of two and a half weeks). I signed up for my bundle on-line around 11am on the 20th, and had a technician out for install within a few hours on the SAME day. I thought that was impressive - and I was looking forward to having a more reliable and fast internet connection than I had been experiencing with Brighthouse.
The technician who installed was very friendly, and although he had some issues (apparently, there was a Verizon box in this house before us, but someone ripped it off the wall, so they had to run new wire all the way out to the street) the install went pretty quickly and smoothly.
The first few days went along without a problem, and the internet was great. Some of the functionality of the DVR was less than I'd hoped for, but some of the other features were great. I had a glitch trying to set up my online account, but I used the online chat feature to work with tech support and she was able to correct the issue. We noticed a couple times in the evenings that the TV would pixelate - but it only happened a few times and was very brief.
On Sunday the 26th, our real issues started. The live TV started freezing, then having a liquid-like pixelation problem, sometimes no sound. We tried to watch a recorded show from our DVR list and received error messages stating that we didn't have DVR. We called Verizon tech support and a very rude person reset the box several times and apparently even reinitialized the box and the result was that the box wouldn't even turn on anymore. He said that he'd have a new box shipped out to us and that it would arrive by Tuesday or Wednesday. My husband got on the phone at that point and suggested to him that since we were brand new customers (less than a week) and that since we had service installed on the very same day that we ordered it online, that certainly they could have someone bring us a new box on Monday morning. The technician told us that he would transfer us to the billing department because we could probably just cancel the service. We were both dumbfounded. Especially considering that he had been rude from the minute he took our call, and while we were obviously frustrated, we were never rude. We were eventually transferred to someone in billing who said she had never heard of such a thing and that she could not help us unless we wanted to cancel. While this was going on, I had unplugged the box again, let it sit for several minutes, then plugged it back in - and the tv worked. And the DVR worked. We assumed that maybe something the tech support guy did had worked after all. Well, it worked until the next morning. We had error messages saying we had no DVR. A reboot of the box worked again. After work, in the evening, it turned out that scheduled shows didn't record. So, we called tech support again and asked for our new box. We were told we'd have it by Thursday.
New box arrived Thursday and we set it up that evening. Went through trying to get all of our recordings set up again and finally sat down to watch tv. I switched to Showtime (which we are subscribed to in our package) and received an error that the channel was not available, press B to troubleshoot or call tech support with this code. Pressed B, went through the steps and the channel came back. Then, proceeded on to HBO, also part of our subscription - and we received the same error. We pressed B and this time going through the steps did NOT correct - so we called tech support. After working with the girl for over an hour, she finally determined that we needed to be switched to billing to have them remove our HBO package and then put it back on and that should correct the problem. So, while we were waiting for billing to come on the line, we started flipping channels again. Now, channels that had previously worked were now showing the error that the channel was unavailable - even non HD, non premium channels. When the billing girl got on the phone, she said there was really nothing she could do with that being the case and that downgrading our package and re-upgrading it would do nothing - that we needed technical support. She got us on the line with a different tech support person who said that we were obviously having signal related issues and that we needed a tech to come out to look at the wiring. He scheduled an appointment for us for Friday. That call took over 2 hours.
On Friday, the tech came out and spent time checking all of the wires coming in to the house - he said we had multiple splitters on lines that didn't need splitters and that this was likely causing a signal disruption and was probably the cause of the failure on both boxes. He removed some of the splitters and apparently streamlined some of the wiring. We still had the original box and the new box. He hooked up each box and they both worked - all of our premium channels worked, DVR was good, etc. We boxed up the old box to send back, kept the new box and had tv that worked just fine for a few hours... then we started having the channel not available issues again. And, now - we were also getting messages saying that we weren't subscribed to a channel - and this would range from HBO all the way to a non HD standard tv channel. A reboot will work and restore function - for a while. However - scheduled shows aren't recording - or record for 7 seconds and stop. Or record for a while, then have a 20 minute gap in the middle where it's frozen, etc. This has been going on since a few hours after the technician left Friday evening. And, I have to say - when the tech left Friday - everhything seemed fine. He had tested the signal strength - seemed completely thorough and was very nice. I don't think he could have known, at that time, that the problem wasn't fixed.
We have not called back to tech support yet. We're busy with our work and our lives and we're also frustrated. I know it will take another several hours and don't have much faith that there is any resolution. It seems to me that we probably need the whole house completely rewired - brand new - start over. I'm thinking there's a bad wire in there somewhere.
This morning with my coffee before work, I tried to watch a tv show in my DVR list that apparently didn't record properly - no surprise (it froze and skipped over half the show). So, I went to On Demand and found the show. (Without Bay News 9, I'm kind of lost with morning coffee, so I need a show of some kind) It started to play and was going along just fine, till I received a CableCARD (tm) Pairing Information is not available message. I tried the auto fix in the menu, rebooted, etc. It worked for a few minutes, then stopped again. At one point, I got an error saying the set top box lost video due to a network connection failure. Great, does that mean my internet is going bad too?? While looking around in the menu function, I clicked on the self diagnostics feature. It filled in all the information, as I'd seen it do before - except when it got to the package description. This time, instead of Ultimate HD, HBO, VOD, etc., etc (like I'd seen before). it told me that my package is: Arabic, Armenian, ART (Arabic), Extreme HD, HBO, Prime & Ultimate HD, Prime HD, RA, RAI (Italian), etc., etc. Huh??? Really???
So, I'm not sure now what the deal is - would a signal issue cause my subscription package to change? Do I get on the phone with someone at tech support for another few hours? Are they going to send yet another box? Are they going to come re-wire the whole house? Is it worth it? This is really ridiculous. Do I cancel and go back to Brighthouse with my tail between my legs? At least with them, I knew that my internet connection would be wicked slow at certain times of the day, but at least I knew it was coming and could expect it - and I could at least count on my tv and dvr recording my shows.
When I logged into verizon to vent on this forum, my account said that it was unable to access my DVR. When I clicked on manage my DVR, it just says Bad Gateway. Not a great start to our relationship, Verizon.
I really need some advice. Should I stay or should I go? And, if I stay - what is the best way for me to explain this to tech support so they will do the right thing and fix this? And, what is "this" anyway? Bad box, bad wiring?
Any help would be greatly appreciated.

Replied to private message with all information including name, address, phone number and account number. Thank you.

NEED HELP! Tech support told me to ask Best Buy???

I just purchased a K410
http://www.amazon.com/gp/product/B009AEP51Q/ref=oh_details_o02_s00_i00
I need to hook up two monitors via a digital signal for an extended display (not mirrored), but i only have one digital out (HDMI), the other is analog (VGA). So I'm pretty sure I need a new graphics card that has two DVI-D outputs OR one HDMI and one DVI-D output, b/c my monitors both have DVI-D inputs, but I already have a HDMI to DVI adapter cable. What graphics card should I replace the stock one with, and what's the deal with getting an extra power supply for it?
Will this work instead?
http://www.amazon.com/Sabrent-UGA-2K-195-2048x1152-1920x1080-DisplayLink/dp/B00ABNLEWO/ref=sr_1_1?ie...
Tech support is so awful for Lenovo, multiple "technicians" either told me to get splitters or that I needed new monitors--all wrong. Thanks in advance.

hi alexfsu,
Welcome to the Lenovo Forums.
If you're in a budget and have already two HDMI to DVI-D dual-link adapters, you can get a low profile GeForce 210 PCI-E 2.0 for your dual monitor needs (DVI-I is compatible with DVI-D as long as they're both dual-link). If your machine came with a universal 240W PSU, I recommend you change it to a good quality 350W ATX with a +12V rail so that it could accommodate the power consumption of the graphics card specially when using dual monitors.
I personally haven't tried the Sabrent UGA-2K-195 USB 2.0 to HDMI/DVI but it has good reviews and I think it will work on your setup.
Hope this helps
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Is There A UK Contact Tel Number For Tech Support,...

Is There A UK Contact Tel Number For Tech Support, Complaints & Billing?

For billing
If you would like to try Live Chat they should be able to help you.
For Broadband support
BT Total Broadband Live Chat
There are no direct UK phone numbers. The main BT contact number is 0800 800 150.
If you cannot get your problem resolved, then
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Tech Support Does Not Want To Help

OK, Does anyone know if Technical Support reads these threads or is anyone who reads these in Tech Support?
I was told by Tech Support 9 days ago that I was being escalated to the next level to figure out why I could not install the Creative Suites 4 Web Premium SE software. And that was the end of Tech Support's help. Their answer when you call back is wait longer. What the heck is that???
I used to think Dell had the worst Tech Support, NOT ANY MORE. Adobe is by far the worst and the least knowledgeable and/or least trained!!!!!
Seriously, if you want to help me install CS4 software, YOU NEED TO BE TALKING TO ME!!!!! You need to be looking at what my computer is saying in response to what is being tried.
I am an average user, not a computer expert. I can not get this software to install on my own. So Tech Support, if you are out there, HELP ME!!!
Days trying to install: 12   -   Hours I will never get back: 56
Sorry, but Thanks for listening.

Bob,
I am running:
   Windows Vista SP2 Home Premium Ed. as 32-bit,
   I have: a 2.2GHZ processor, 2.0GB of RAM and about 15GB of free Space.
What more would be helpful to know?
See my whole story in the "Also can't install CS4...Help!" forum thread.
I have also since reinstalled Adobe Reader 8.1.2 (I'm in school and I
need to be able to read pdf's)
I have also installed PC Tools AntiVirus software (choosing not to
reinstall McAfee, there are issues with their software too).
And I have installed MicroSoft Visual Studio 2008 for school.
I know I bought the whole Wed Design Suite, but what I need at the moment
is Photoshop Extended for one of my classes.
I hate to keep complaining about Adobe, but they are like a Black Box with
no time concerns.
Thanks for your time and any help you can send my way.
Terry

I need to talk with someone at Adobe regarding the Reader program. I need a phone number for tech support.

Does anyone have a phone number for Adobe Reader Tech Support?

Have you purchased anything? There is no free tech support for free products. Let us know so we can either direct you, or help with a question that tech support isn't available for.

Email and Tech Support Problems

Hello,
I hope someone can help me with an ongoing problem. To begin with, a huge number of Emails had been moved into my Spam folder, and almost all of these messages were from Companies/people that I have been dealing with for some time. In addition, my own Email address has been added to the list of messages that are never delivered to my inbox and I cannot remove my details from this list. I have manged to get most of my messages back in the inbox by again marking them as "not spam". As I don't know the reason for this problem, I am concerned it will happen again and I still can't send myself an Email.
I contacted the BT Tech support team in India about this and the problems became even worse. My questions were ignored in three separate Emails and I subsequently had connection problems. I was advised to do a number of things (including purchase new hub, upgrade browser and delete several things) - I'd already run a few simple diagnostics but the advisors made me do the same things several times. Having spent hours on the phone with various advisors, I found that there was a problem with the BT Broadband service, not my PC or hub. I finally managed to speak with a supervisor who promised me that he would telephone on a particular day and time and solve my Email and connection problems. I stayed in all day waiting for his call and it never came.
I have previously had problems with my BT Broadband which were not solved by speaking with the Indian call centre. At that time and after many hours and a great deal of frustration at being asked to perform the same tasks over again, I was finally put through to a UK call centre. They solved my problem quickly and efficiently. The number I was given for the UK call centre now cannot be accessed unless you have a valid pin number, however. I was given a piin the when I previously spoke with BT UK, but this has now expired. In the absence of a valid pin, the recorded message said that I should ring the number which goes directly to the Indian call centre again.
Does anyone please know how I can contact the UK tech support call centre directly for help? I am really desperate and honestly can't waste any more time on the line to the Indian call centre when they appear to be incapable of helping me or even contacting me when they have promised.
Many thanks for reading this message. Any help would be much appreciated.

Thanks very much, jjgraphics. I will grit my teeth and try India once more, as you suggest, and then get in touch with the moderators.
Karen.

VBScript editor with Intellisense/Code Hinting support for Adobe App

I am looking for some tool to write my InDesign VBScript files in. I would really like to know if there is any which support Intellisense/Code hinting for Adobe programs (InDesign especialy). Do you have anything to recommend?
I am quite good at hacking my computer, so no registry change etc. is a problem for me, I just can not find any. I already tried PrimalScript 2009 but it doesn not work.
What I need is that in following block of code
Set myInDesign = CreateObject("InDesign.Application.CS4")
Set myDialog = myInDesign.Dialogs.Add
I will get list of all methods/properties after I write the dot after "myInDesign" in second line. But it never worked. I even tried to put "InDesign.Application.CS4/C:\ProgramData\Adobe\InDesign\Version 6.0\cs_CZ\Scripting Support\6.0\Resources for Visual Basic.tlb" line into Options>Text editor>Type libraries.
I am using Windows Vista SP1 and I have Adobe Creative Suite CS4 installed (upgrade from CS3 which was upgraded from CS2)
Thanks a lot for any help/suggestion, as I start feeling desperate.

Hi Everyone!
As I have said, I waited for next service release, which is as of now PrimalScript 2009 version 5.0.614 and I did some testing with it.
Results:
WinXP EN Professional
- Just pointing PrimalScript 2009 to typelib, no creative suite installed, working
- Installed Creative Suite CS3 Czech (trial mode) - Working, no need to setup anything
- Installed Creative Suite CS3 + CS4 Czech (trial mode) - Need to point PrimalScript 2009 to correct typelib, then 100% working
Windows Vista SP1 Ultimate EN (in trial/not activated mode)
- Just pointing PrimalScript 2009 to typelib, no creative suite installed, working
- Installed Creative Suite CS3 Czech (trial mode) - Need to point PrimalScript 2009 to correct typelib, then 100% working
- Installed Creative Suite CS3 + CS4 Czech (trial mode) - Need to point PrimalScript 2009 to correct typelib, then 100% working
Windows 7
I am not planning to use Win7 in near future, so I did not not run any test on it.
Windows Vista SP1 Home Premium Slovak (fully activated)
- Installed Creative Suite CS3 + CS4 Czech (full mode) - Not working. This is my main machine. It is Creative Suite CS2 upgraded to CS3 then CS4 (it is running for years without reinstall). I use CS3/CS4 side by side for some older projects. There are still references to CS2 in registry. I tried pointing PrimalScript 2009 to correct typelib, but to no avail. My conclussion is that there is someting messed with its config or registry, but I am pretty sure it would run after complete system reinstall.
Both WinXP EN Pro and Vista SP1 Ultimate EN were clean install into MS Virtual PC 2007, with only Creative Suite and PrimalScript 2009 5.0.614 installed into each machine so I made sure there are no other issues involved.
As I spend 80% of my time with developement of websites and scripting of MS Office/Creative Suite, I have some virtual machines set up for testing purposes. I will use one of them for development in PrimalScript and move it to main (real) Windows Vista Home Premium Slovak installed once I will decide to completely reinstall it. The need for seting up the typelibray link is no deal for me, as it is working as expected then, and I expect a lot ;-)
So problem solved, I found o program I will use. There may be others which do better or are cheaper (but I do not know about any) but $299 is not a big issue when I get what I want.
P.S.: The solution with making VBScript code with VBA declaration (using Dim) is not a solution I like, as I would need to comment it out everytime I run/edit the script and it would be pain in the *** while debugging it as i would need to do lot of comment/uncomment cycles and i can use my ime better then doing the monkey work as some fo the scripts I write are quite huge and I prefer to build them incrementaly and test/debug a lot.
I wish to thank everyone for their help and suggestions,
Matus

Does Apple Tech Support respond to this forum?

How do I get the attention of apple tech support?

This is a user to user forum.
You will not get an Apple response here.
You can make an appointment at the Genius Bar or call Apple Support.

To anyone in product management and tech support monitoring this forum

Since it would appear this is the "official" conduit to tech support now at SAS I am posting this here.
You've lost me as an Xcelsius 2008 user and it only took 24 hours to do so.
As I've posted to a few places on this board, the upgrade process had errors for me, and 2008 suddenly became unable to load per my post to this forum OVER 36 HOURS ago which has received 0 responses from anyone within tech support or SAS. New software I debated over spending my $ on. Decided to, and within a few hours I could not use it. And NO way to get anyone to assist in troubleshooting.
I'm not a newbie to development, with over 20 years developing hardware and software solutions for very demanding telephone operator customers around the world. I understand bugs, the need for patches, etc. although I do seriously question how stable this release really is. I mean if upgrades to existing 4.5 pro loads have issues dealing with Microsoft libraries, I do have to question how thoroughly tested this release really is.
What has completely destroyed my faith in Business Objects / SAS is the lack of any type of technical support per your new policies which just went into effect. I paid for the upgrade, downloaded the code, installed it (albeit with issues), lost the ability to run the code almost immediately, and went into a dark hole with no way out!
The telesales rep (who I'll let remain nameless less he get into trouble for helping) has been very professional and helpful. I wish I could say the same for others - but there are no others - just this forum to try and get help on. (and thanks to those that did respond - no offense intended, but where are the "official" SAS reps on this board and how can issues like mine where I am completely dead on a new install be highlighted and escalated for resolution?)
This is a business app, run by business users trying to do their jobs. I cannot fathom how SAS can and will be successful with Xcelcius if there is not some ability to receive priority (and yes, FREE) support - especially for install issues on code just purchased! Talk about creating severe buyer's remorse! I understand customer / techical service is expensive. I've built global call centers over my career for this purpose, and it's a fine line to walk between being able to provide a level of support expected by most customers, and also trying to not support the users for free who are perfectly content to spend hours each day on the phone with your highly professional reps basically having their work done for them.
But to not be able to get a response on a brand new install that has gone terribly wrong - and receive that response in a timely manner is just flat out wrong. It's a $1k software package - not freeware!
So for now, I'll drop back to 4.5 (although I must admit part of me is wondering how much of our dashboard work can now be done without your software. Bad taste in my mouth at this point) and chalk up the hours lost this week to a really bad experience with your company.
Comment if you will, but please take this comment to heart. I had the guts to write it. Wonder how many others are just not saying anything at all?

Fully Agree!
Waiste of time and money. I am sooooo, pissed off. Zero technical support, lack of confidence in this product. I used the 4,5 version- much better and reliable vs. this Engage2008 piece of software.....
I would NOT recommend buying it on all the other forums I am active on.
TOMORROW is the deadline for SP1 - I hope they don't have the guts of asking money for it.
Silviu

Go to a tech support forum anti-rootkit for Adobe?

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