Email and Tech Support Problems

Hello,
I hope someone can help me with an ongoing problem. To begin with, a huge number of Emails had been moved into my Spam folder, and almost all of these messages were from Companies/people that I have been dealing with for some time. In addition, my own Email address has been added to the list of messages that are never delivered to my inbox and I cannot remove my details from this list. I have manged to get most of my messages back in the inbox by again marking them as "not spam". As I don't know the reason for this problem, I am concerned it will happen again and I still can't send myself an Email.
I contacted the BT Tech support team in India about this and the problems became even worse. My questions were ignored in three separate Emails and I subsequently had connection problems. I was advised to do a number of things (including purchase new hub, upgrade browser and delete several things) - I'd already run a few simple diagnostics but the advisors made me do the same things several times. Having spent hours on the phone with various advisors, I found that there was a problem with the BT Broadband service, not my PC or hub. I finally managed to speak with a supervisor who promised me that he would telephone on a particular day and time and solve my Email and connection problems. I stayed in all day waiting for his call and it never came.
I have previously had problems with my BT Broadband which were not solved by speaking with the Indian call centre. At that time and after many hours and a great deal of frustration at being asked to perform the same tasks over again, I was finally put through to a UK call centre. They solved my problem quickly and efficiently. The number I was given for the UK call centre now cannot be accessed unless you have a valid pin number, however. I was given a piin the when I previously spoke with BT UK, but this has now expired. In the absence of a valid pin, the recorded message said that I should ring the number which goes directly to the Indian call centre again.
Does anyone please know how I can contact the UK tech support call centre directly for help? I am really desperate and honestly can't waste any more time on the line to the Indian call centre when they appear to be incapable of helping me or even contacting me when they have promised.
Many thanks for reading this message. Any help would be much appreciated.

Thanks very much, jjgraphics. I will grit my teeth and try India once more, as you suggest, and then get in touch with the moderators.
Karen.

Similar Messages

IPAD MINI RETINA SCREEN VERSION IOS 7.1.2 can't success download apps , need to reboot every times only can download apps. Is iOS problem or hardware issue.? Local agent switch sale and tech support can't fix my problem.

I Purchase iPad mini retina screen on July 7 2014 at Malaysia local apple sale agent switch store somehow now my iPad did restore to latest iOS 7.1.2, before that and after also facing 1new issue is my iPad mini cant success download apps and error message show can't download at this time, either retry or click done. My internet is good condition no line down, I reboot my iPad only can download but sometime can't need to reboot twice only can download. Very sad local sale and tech support can't help to solve my problem...

Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
If that doesn't help, tap Settings > General > Reset > Reset Network Settings
You will have to re enter your Wi-Fi password.
No data is lost due to a reset.
If nothing above helped, try here > iOS: Troubleshooting Wi-Fi networks and connections

Email and big wifi problems.

Email and big wifi problems.
Why does it take 6 minutes to send a photo attachment when my iphone 4 will do it in 30 to 40 seconds ?
Why will my email account be recognised and log on only half the time?
Why does the wifi keep dropping out?
Why does the speed and signal vary when I'm sitting two feet away from by wifi router?
All settings in my phone have been reset twice as per advice from vodapone

Thanks very much, jjgraphics. I will grit my teeth and try India once more, as you suggest, and then get in touch with the moderators.
Karen.

My serial number when entered, says that my iPad2 has been replaced. So my registration is invalid, and so's my applecare. The apple shop can't help, applecare says we only fix things, and tech support only raises cases, but doesn't solve the problem!

Hi,
Bought IPad 2 from an authorised reseller in Bangkok, Istudio. Added on an Applecare contract for it. All happily registered to my appleid and confirmation emails got from apple and applecare.
A month later, I get an email from an apple shop in Canada (never been to that country), telling me that my Ipad cannot be repaired and has been replaced. I raise the issue with Apple Tech Support, they tell me that maybe the person in Canada entered the wrong serial number.
Now when I check my serial number, it says this Ipad has been replaced, and so obviously that even makes my applecare invalid.
Went back to the store, went to the service centre and went back to tech support, no joy.
Any suggestions? on how do I resolve this?
Thanks
Dean

contact us option on sellers website
http://translate.google.co.uk/translate?hl=en&sl=th&u=http://www.istudio.in.th/s tores.php&sa=X&ei=69ndT6LXG6mb1AWBn7XqCg&ved=0CFcQ7gEwAA&prev=/search%3Fq%3DBang kok,%2BIstudio%26hl%3Den%26biw%3D1920%26bih%3D1075%26prmd%3Dimvns

IOS 5 Restore problem and tech support in Apple is not helpful

Apple really screwed up this update process even though IOS 5 may be amazing.
The upgrade process didnt backup my phone before upgrading to IOS 5 and this would be fine if the restore to a previous backup works.
Am getting errors restoring to a previous backup from itunes and I have lost all my text msgs, camera roll, history in apps like whatsapp. Does Apple or anyone eles have a solution to this?
I have called tech support and they have the cheek to suggest that I pay and then come with the ultimate solution that the backup is probably corrupted and there is nothing they can do but to set it up as a new phone.
Has anyone managed to restore their phone to their backup even after receiving the error message/

Unfortunately, you're showing your ignorance: while this board is hosted by Apple, it's just plain old users like you and me that post here. Had you taken half the time you took to compose your verbose post to see how to contact Apple, you would have found that this is where you contact them: http://www.apple.com/feedback/iphone.html.

IPad going GRAY at bootup; no icons, nothing! And tech support was useless

bought an $800 iPad and took it to Mexico City: caring for relative here.
it's 1 wk. old and developed problem with gray-screen, no icons, no way to log in.
Since there are no numbers for Apple tech support that can be called from outside the country (even at my expense) I had to do the call-back process. I had my U.S.-based cell phone here, but calls cost $2.25 per minute from Mexico to outside world. The total length of the call incl. wait & hold time was 52 minutes. Therefore this call cost me $117.00
Does anyone have a way to get in touch with Apple via either email or non-tollfree phone number?
Thanks.
<Edited by Host>

Maybe this link will help
http://www.apple.com/contact/

Very very upset with Verizon service and tech support. Ready to cancell

I have been on the phone and live chat for over 10 hours with several different tech people. Each one says they have fixed the problem but to no avail. I am really really upset about this and would like to talk to some who can FIX the problems. I am ready to cancel Verizon all together.

My email was hacked. So I did live chat and they told me that I needed to change my password. So I did. When I went to sign on again it wouldn't let me. So I did live chat again they tried for about an hour via access to my computer, could not figure it out. Then I was told that Verizon is no longer going to associate with Yahoo that I need to just go thru Veizon. This person did not know how to do that so I called and talked to a Rich {edited for privacy} he tried to fix this again via access to my computer to no avail. He told me that he would have someone call me back the next night who could fix this. No one called me the next night. I called again I tried to get back with Rich but the person said I could not do that. So I began again explaining my situation, this person said that I would need to update my router, but of course it was going to cost me an additional $10.00 a month. So I ordered the new router. I was then transferred to James {edited for privacy} he transfered everything from my Yahoo account and was going to set it up under Verizon. He could not get the information transferred so he told me that someone would call me back the next night to help me. No one called me back. I received a phone message from Jack that he cancelled my Yahoo account but I couldn't understand what he was saying because he was cutting in and out. Called again and told the person that I was having trouble again and that I been having the same problem for awhile and wanted to talk to a supervisor. I was told that she would send me an "escalation email" and I would be able to get help right away. When I tried to download this email it takes me to Photo Shop??!!! Was then transferred to Dan. He told me that my files, contacts from Yahoo were gone. He tried via access to my computer and said there was no way to get my files back. He told me that this should not have been done like this. After about 3 hours on the phone with him he was able to get my files back but all my contacts were gone. I now have Verizon email but is not working properly. My phone is no longer connected to my computer all my notes are gone, etc. I was told my router would give me faster internet speed 75/75. My computer is slower now then it ever has been, just signes out in the middle of doing something. I did live chat again to question my internet speed and was given a link to check my speed. It came back as 47.48 dowload and 44.78 for uploading. When I questioned why it was not 75/75 he said something must be wrong.
I have ask several times for a person to come out and fix my computer but am told it must be fixed on the phone by tech support. I have tried several times and it is not working. I have been a customer for over 15 years and I have never had such poor customer support. I just want my computer back to the way it was before.

Trial Version of PSE8 crashes and tech support won't help

I have never used any adobe photo product before and I was stoked to download elements, install an action set from a favorite blog I have been dreaming about, and use it on some of my photos. I followed the instructions on the blog without any problems and installed 1 set of actions. When I checked that everything was working fine, I went back to install a second set the same way and the whole thing went downhill from there.
The program crashes before loading completely. I have looked for other suggestions to fix this and nothing has worked so far. I have restarted the computer numerous times, restarted elements and quit all other programs while doing so, deleted the actions that I added, and deleted the mediadatabase. Am now at my wits end.
I thought I would just call adobe because they should be motivated to sell their product and that might make them interested in helping me fix it. Well, that's a joke. In a nutshell he told me that I had to have a license in order for tech support to speak with me which means I have to go and purchase it. I am not going to invest money in something that insn't working. He basically told me to come here and he was certain I could get some help. I hope that he is right on that account.
My computer is new. Just bought it last weekend so there should not be any system problems. I have Win7 64 bit.
I assume that if I uninstall this trial version that I CANNOT reinstall.
Thanks in advance to any help you may provide.

If you have never used Adobe products before, then I'd hate to break it to you but they all crash constantly. No news there, just read the reviews on Amazon. If i can use the editor for more than 10 minutes without a crash then I am happy. Sad really.
They might start caring when picasa continues to steal market share, haha until then...
I am only piping in because you can uninstall and reinstall the product. Might try that.

Combo of T61 and customer support problems

My main problem is that my T61 freezes up. It came with a 2 gig ram, sbbb Intel core 2 duo t7500 processor, 1 gig turbo memory window's ultimate 32 bit os and an 80 gig hard drive. This problem has been going on intermittently (odd) since I received the laptop brand new. I may or may not be able to move the cursor over the screen when it is frozen. It does not high light anything, control-alt-delete does not work, nothing responds. I have to manually hold down the power button to turn the system off.
The different things it has done, and not all during the same occurrence: blue screen with white writing, black screen with white writing, black screen oxc 000000f-selected entry could not be loaded because application is missing or corrupt, the memory was dumped (I had used rescue and recovery backup disks then because I did not know if something was corrupt in the original software that came loaded on it), sometimes it checks the c-drive after being manually shut down, sometimes it does not, problem with window's registry (only did that maybe twice), and corrected master file table, corrected bit map (after checking c). Sometimes it freezes and gives no error messages during restart. I do not have anything loaded on this system that is not compatible with vista nor anything that exceeds the ram.
When I had to use my rescue and recovery disks because everything crashed, I called tech support. They told me I needed to update my drivers-especially my video driver. I tried to tell them that I had been going to the lenovo website for driver updates, using pc doc, updating bios, doing a registry cleanup, defraging the hd, and of course window's updates. So he gave me a link on lenovo's website for another update. During that call, I told the guy that the recovery disks that came with the laptop loaded XP on my system. He sent me out vista recovery disks-vista business, not ultimate, and it was freezing up on vista and xp-no matter what program I was using. The next time I called, lenovo had my computer shipped back and replaced the corrupt 2 gig ram. It came back with the same software it left with, so I know my hard drive had not been wiped. On the third call I was told to update my drivers, check the hard drive using bios, that it was my web browser, remove the battery.... By this time I was wondering about technical service which leads me to my other issue.
I called the month after my warranty ran out, because I thought I had an established history of problems with this $1600+ laptop that has not worked right, and I was told that the warranty had run out, they would not honor it, records after 30 days were wiped-so there went my established history. Now someone please tell me why a computer company would not keep records of customers warranty work requests? Especially during the warranty period. I was then given the number to out of warranty claims who told me it was out of warranty (duh) and she gave me the number to entitlement. They called me the next day, which was nice but unfortunately I was not expecting their call and did not have all my info available. Entitlement told me that someone from tech support would call me within the hour. My computer proceeded to freeze up-so I left it frozen while waiting for tech support to call. They did not so I called them, was told my warranty was out of date and I was transferred to another number. Now this entire time I had been polite in my requests and conversations, my family had even alerted them to a billing error that would have caused another customer some problems. The tech I was transferred to was extremely rude the entire time. I was not given the opportunity to explain my situation-which was what entitlement said the call would be about. I requested mediation, he told me someone would call me within two days, then he proceeded to hang up on me. No one has called.
I would appreciate some assistance, in my computer problems and how to get in touch with the right person about customer service. Thank you.

obviously you have suffered a lot with the laptop os not working properly, have you tried to disable the turbo memory, sometimes that cause alot of trouble.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Apple and tech support unresponsive

I want to know how to get action from Apple. I have spoken to over a dozen techs and 'product specialists', some of them more than once, and written two letters and I am getting fed up. Apple wrote back to me after my first letter, saying they would have called but I hadn't included my phone number. My second letter did include my phone number along with a lenghty list detailing the phone calls and attempted fixes for this Mac. I sent that letter two weeks ago and they have not responded. I have left voicemails and sent emails to some of these product specialists and I get no response. One guy said he was over-night shipping an item to me, that he would track it, and contact me when he saw that it was delivered. I found out several days later that it was on back-order, and I did not hear anything from him. Last Wednesday another guy told me he was over-night shipping the system software to me. I called again last night (Monday) to find out where it was. I was on hold for 50 minutes and spoke to two individuals for a total of maybe five minutes. I finally hung up. Today I called again and the guy said one disk is BACK-ORDERED and the other disk had been sent Sunday and gave me a tracking number. I found out when I tracked it that it was sent Monday and won't be here until Friday!!! I am on a merry-go-round here. If I get no answer to my letter, what else can I do? What recourse do I have? To whom or what department can I address my issues?
peakachu
iMac G5 2.1 GHz with iSight Mac OS X (10.4.8)

The original problem was minor - when connecting to the internet after the computer was asleep, all was generally fine. After startup, however, the modem would 'unexpectedly disconnect' and I would have to connect a second time. It was arranged for me to take it to my nearest authorized service center. Here's the long story, from my letter to Apple (items in parentheses edited):
On October 3, I took my computer to (XX) in (XX), 35 miles away. Ten days and several phone calls later, I picked up my computer unfixed. I called Apple Care when I got home and spoke to (JJ) who updated my case number to (##) and connected me with (TT). My case had not been updated with the information from (XX) - (?) so I read the comments from the repair order verbatim. He ordered an Airport Base Station and said I should email him when it arrived (on or before 10/19) and that he would track it and contact me when he saw that it had arrived.
On October 19, I called Apple Care wondering where the Airport was. I spoke to (AA) who said the Airport was on BACKORDER!! Please recall, the external modem I ordered with my computer was backordered for several weeks!
On October 23, (AA) emailed me a ‘Capture Data’ program. It did not work.
On October 24, I was able to speak again with (AA). He guided me through backing up by Home folder, and installing the system all over again. Unfortunately, we did not back up programs copied from my other computer and those were lost.
On October 25, (AA) arranged for Apple Field Tech, (BB), to come to my house and change the motherboard (new case number 70033395, Dispatch number D9828309).
On October 26, (BB) installed the motherboard. The problem persists. (BB) called Apple.
On October 28, the Airport arrived. There was no power cord. I emailed and called (AA), leaving a message. I called Apple Care and spoke with (MM) who connected me with (GG). He ordered the necessary power cable and adapter (dispatch # DXXXXXXXX). I set up the Airport. While I was online, the computer froze. I could not force quit. I had to shut down using the power button. I emailed this information to (AA).
On October 29, the G5 froze again. I called Apple Care and spoke with (MM). I told him I want a new computer! He connected me with (GG) who ordered a new hard drive and replacement memory. (Dispatch number DXXXXXXX). I almost immediately emailed him the following:
(GG),
While you're at it, why not send (BB), the service tech, the tool he needs to unclip the computer case at the top (a rectangular piece of ice cream pail doesn't seem official, and it doesn't work very well). And backup cds, and in the event my system software is buggy, which it appears might be the case, send him that, too.
On October 30, I emailed (GG) asking him where I would find settings to notify me of incoming calls. I have not heard back from him.
On October 31, I emailed (TT), (AA) and (GG) asking if they had any new information for me. I also stated that the Airport would not connect until I unplugged it and plugged it back in again. I have heard nothing from them.
Last week (I didn’t take note of the date), (BB) called and said he had the parts. I told him we would have to hold off because I would be working every day and I would call him when I am going to have a day off.
On November 5, I re-emailed (GG), as I had not heard from him. I still haven’t.
I will say that almost without exception, the people I spoke to over the phone were polite, congenial and- knowledgeable, and seemed genuinely interested in helping me. They sounded almost as puzzled and frustrated as I. (AA) was especially patient and persistent in trying to solve the problem. I have no complaint about them except for their lack of response recently and the Airport power cord and adapter issue. And, of course, the lack of a fix.
I tried everything your people suggested. I requested a modem before taking my computer to the shop in order to eliminate that as the problem. The answer was no. Several of your product specialists thought it was a software problem. I requested new system software. The answer was no. They directed me through lengthy diagnostic attempts, etc. that failed.
I have taken off work for this. I have spent many hours on the phone for this. I have spent money on DVDs for backup, which I will have to do again before hard drive replacement. I have a folder of emails I have not mentioned here. The only person who ever emailed back to me is (AA). I will forward the emails to you if you want to see them.
I am tired of calling and leaving messages and not getting responses. I am tired of being stuck on the phone repeatedly for an hour or longer at a time I am tired of being on hold. I am tired of repeatedly explaining the problem. I am tired of trying things that do not work. I am tired of not being informed of progress, or the lack there-of. I am tired of this whole ordeal, PERIOD!
I am one of your biggest fans, but I have endured enough. I want a new computer.
It freezes more frequently now; this morning while shopping on line, the screen went white with lines forming a rectangular pattern. I shut it down with the power button. I apologize for the length of this saga, but it tells the story pretty thoroughly.
peakachu

To anyone in product management and tech support monitoring this forum

Since it would appear this is the "official" conduit to tech support now at SAS I am posting this here.
You've lost me as an Xcelsius 2008 user and it only took 24 hours to do so.
As I've posted to a few places on this board, the upgrade process had errors for me, and 2008 suddenly became unable to load per my post to this forum OVER 36 HOURS ago which has received 0 responses from anyone within tech support or SAS. New software I debated over spending my $ on. Decided to, and within a few hours I could not use it. And NO way to get anyone to assist in troubleshooting.
I'm not a newbie to development, with over 20 years developing hardware and software solutions for very demanding telephone operator customers around the world. I understand bugs, the need for patches, etc. although I do seriously question how stable this release really is. I mean if upgrades to existing 4.5 pro loads have issues dealing with Microsoft libraries, I do have to question how thoroughly tested this release really is.
What has completely destroyed my faith in Business Objects / SAS is the lack of any type of technical support per your new policies which just went into effect. I paid for the upgrade, downloaded the code, installed it (albeit with issues), lost the ability to run the code almost immediately, and went into a dark hole with no way out!
The telesales rep (who I'll let remain nameless less he get into trouble for helping) has been very professional and helpful. I wish I could say the same for others - but there are no others - just this forum to try and get help on. (and thanks to those that did respond - no offense intended, but where are the "official" SAS reps on this board and how can issues like mine where I am completely dead on a new install be highlighted and escalated for resolution?)
This is a business app, run by business users trying to do their jobs. I cannot fathom how SAS can and will be successful with Xcelcius if there is not some ability to receive priority (and yes, FREE) support - especially for install issues on code just purchased! Talk about creating severe buyer's remorse! I understand customer / techical service is expensive. I've built global call centers over my career for this purpose, and it's a fine line to walk between being able to provide a level of support expected by most customers, and also trying to not support the users for free who are perfectly content to spend hours each day on the phone with your highly professional reps basically having their work done for them.
But to not be able to get a response on a brand new install that has gone terribly wrong - and receive that response in a timely manner is just flat out wrong. It's a $1k software package - not freeware!
So for now, I'll drop back to 4.5 (although I must admit part of me is wondering how much of our dashboard work can now be done without your software. Bad taste in my mouth at this point) and chalk up the hours lost this week to a really bad experience with your company.
Comment if you will, but please take this comment to heart. I had the guts to write it. Wonder how many others are just not saying anything at all?

Fully Agree!
Waiste of time and money. I am sooooo, pissed off. Zero technical support, lack of confidence in this product. I used the 4,5 version- much better and reliable vs. this Engage2008 piece of software.....
I would NOT recommend buying it on all the other forums I am active on.
TOMORROW is the deadline for SP1 - I hope they don't have the guts of asking money for it.
Silviu

The CDX-GT710HD will not work with my Galaxy s4 phone and tech support seems to not be able to help.

I can not get my Galaxy s4 to be recognized by the brand new Sony CDX-GT710HD car stereo I had installed in my truck. Does anyone have any useful suggestions besides the oh well answer that tech support has to hand out? And please, no one tell me USB is not reliable. It is on most other devices so this is a limitation of the radio when using Android. There are entire sections of the manual that talk about using the iPhones when connected to the USB. Right now I am thinking I got ripped off and that is stopping me from buying other items like the PS4 and a new TV.

For music playback via USB, the CDX-GT710HD Car Stereo requires MSC (Mass Storage Class)-type USB devices (such as a USB flash drive, digital media player, Android™ phone) compliant with the USB standard can be used. Depending on the digital media player or Android phone, setting the USB connection mode to MSC is required. However, Samsung phones don't have MSC function. They're using MTP mode, if MTP doesn't work then it may not be compatible with this unit.
If my post answers your question, please mark it as "Accept as Solution"
http://bit.ly/Win-4K

How to reset apple ID security questions when theres no reset link, rescue email and apple support cannot be contacted?!?!!

I'm trying to purchase music with a iTunes gift card and iTunes is prompting me for ID security answers (which I swear Ive never answered before). I cannot reset them as there's no link, my account does not have a rescue email and...apple support seems to be down at the moment and I cannot find a contact number.
Any ideas on how to correct this issue?

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(110043)

Email and Address Book problems

I just got my blackberry curve 8310 2 days ago. I set up the emails, and I'm receiving them on my phone, but they are not showing up at all in my AOL inbox. Not even in the old mail section.
What to do?
Also, I have been trying to transfer my address book from my palm treo to my blackberry. The Desktop Manager does not work when I try to switch between the two devices, for some reason.
What to do?
Please help.!
Solved!
Go to Solution.

Welcome to the forums.
Do you have an AOL icon for that mail? Are the messages showing up in the main Messages icon (your new mail should show in BOTH the AOL mail and the Messages icon. Are you able to send email from your device?
For the transferring of the address book, what version of Desktop Manager do you have (and do you have Windows or Vista on your computer)? What steps are you doing (every step, please) and where exactly is it failing?
If you find a post here helpful, please consider giving the poster some Kudos

Bios settings and tech support phone

I wanted to find out if msi has a toll free tech support number or what their number is for tech support? it's not listed on the web site that I could find nor is it in their motherboard manual.
Also can anyone please give me some bios settings recomendations? Or is their an FAQ with bios settings recomendations? I also just updated my bios today to 1.9.
I'm going to get new ram though more then likely. It'll be ddr pc3200, either from crucial or who is good? 1gb in 2 512mb sticks.
So I was just hoping for some bios advice please. I also will not be overclocking right now. So everything is for stability.

Load Optimal Default seems OK for most. You may need to change those peripherals settings such as enable/disable RAID, 1394 etc. The rest leave as it is.

Email and Tech Support Problems

Similar Messages

Maybe you are looking for