Good Customer Service - Horrible Verizon Reseller

Just had a great customer service experience.  Amanda was really helpful in making changes to my plan and explaining my options.  Very frustrating that the Verizon Reseller misrepresented my options (in many, many ways) - he lost a sale & Verizon almost lost a customer.  Lesson learned, go to a Verizon store and not one of the phone jockeys selling on their own.

KarenDDDD wrote:
Just had a great customer service experience.  Amanda was really helpful in making changes to my plan and explaining my options.  Very frustrating that the Verizon Reseller misrepresented my options (in many, many ways) - he lost a sale & Verizon almost lost a customer.  Lesson learned, go to a Verizon store and not one of the phone jockeys selling on their own.
Amen..

Similar Messages

  • DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service

    It is really a pain, dissatisfaction, and a lot more when you have Verizon as your service provider. I have been having service for my cellphones with Verizon for over 3 years, and did not have any major problems, so when I moved to my new place I thought it’s better to get the Fios, and have one bill for my all Verizon services. I went online and started to order my products online. During ordering, the chat session opened and I started chatting with the Customer Service Rep in order to get help through the process. When we were in the step that I could order the home phone plan, I saw the International World Plan, and I asked the lady to give me some information about this plan. I asked her that I want to call to my country and I mentioned my country’s name to her as well. I asked her that if this service is available for my country, and she said “Yes” you can call to over 100 countries with this service and she encouraged me to get the 300 minutes service. Since the plan sounded good to me I decided to get the 500 minutes instead of 300 min, and after I ordered my plan, I started calling overseas, and happy that I am paying less than the Phone cards with this plan. On March 26 I received my bill, and saw that Verizon charged me 142 $ for the less than 200 minutes that I called to my country, and there was a Letter “N” in front of each phone calls. I checked the guide to see what does “N” mean, and I saw that it said N means “Denoted calls are NOT listed in World Plan”. Well, thanks to the lady who gave me the wrong information while I was ordering my plan online, but she or the Verizon company is not that much lucky because I printed my chat session the day I ordered my plan since I wanted to have the information of what I actually had ordered. That time I did not think that I may get in trouble like this. Since March 27th, I have been calling Verizon every other day, and I have explained my issue to more than 10 Customer Service Reps, and each of them asked me to fax my chat session to them. I have been faxing that to all the numbers that they gave me, and I am keep faxing them, but do not get any respond. One of the Verizon’s Supervisors, whose name is Mark, called twice on my home phone number during the daytime, around 3 pm, and he left massages. On his second massage, he said that he checked the plan and my country is not listed in the International World Plan. He just said this, and he said that he was going to call me back, but never happened. He also did not leave me any phone number that I could call back. Also, since my cellphones are listed in the same bill as my other products, he could easily see the other numbers that he could call and reach me, but he did not bother himself to do so. I have even changed my home voice mail greeting addressing to Verizon, and left my cellphone number in voice mail greeting. I am so sorry that I have to say this, but this seems a definite fraud to me. I did not know about this plan, and I asked the Customer Service Rep to help me. She was responsible to check my country, or at least let me know how I could find out about the coverage. This is ridiculous, and if Verizon cannot take over this problem, my lawyer will take the action over, and takes the issue to their corporate court. I am not going to give up about this, and I decide to give Verizon about a week or so to solve this issue, but I won’t wait more than that. Just a friendly advice to people who want to get the home service through Verizon: DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service. There is nothing about taking care of customer in this company, and you are going to be stuck with what you get.      

    Mahsa21,
    We are glad that we were able to resolve the international calling plan issue for you.  If you need assistance,please  reach out to us.
    thanks,
    Tonya D.

  • Horrible Customer Service from Verizon and Anytime Assurian Insurance is a SCAM

    I am posting this so everyone is aware how horrible the customer service has become at Verizon and the insurance replacement coverage offered.  Please read and BEWARE before purchasing this extended coverage as Verizon will NOT work with you!!
    We have two phone lines and a tablet with service through Verizon and pad the anytime additional insurance through Verizon which is supposed to cover standard insurance PLUS extend the manufacturer warranty.  If the defect is due to manufacturer defect, then the replacement is supposed to be covered without a deductible.
    So now, the recap of the horrible experience we have been through .....
    My husband has an Iphone 4s that had the power button on the top of the phone fail.  The button does not press on/off correctly.  He contacted Verizon and they put him through to the diagnostic time to approve or deny the replacement under the extended warranty.  He contacted the tech and described the problem.  The tech advised him to check all of the water indicators on the phone.  The top one for the headset jack is slightly pink and the other indicators are completely white.  The tech advised him they could send him a replacement phone and then he would send in his old phone for evaluation and he would know in about 6 weeks if he would be charged a deductible.  He then spoke with Kiera (sp??) who advised him to have the phone checked by Apple Genius Bar.
    He took the phone to Apple.  They advised the phone is in great condition and that if he had purchased the extended Apple Care instead of Verizon's Assurian Insurance they would cover it with no deductible.  The stated the reason the phone was not functioning was clearly related to a manufacturer defect and wrote on their assessment paper they gave him that the phone is in great condition.  They stated by indicated that water damage is indicated by all three indicators being tripped -- NOT just the top one.  The rep then walked outside with my husband and said it's raining so Verizon would now void the warranty part and make him pay a deductible since Verizon is being nit picky.
    We then went to the local Verizon store.  The rep and the store manager looked at the phone and stated the top is tripped so the insurance department will call it water damage and not honor the manufacturer defect.  I stated that it seemed like they were finding a loophole out of the insurance coverage for the extended warranty part and making the customer pay a deductible.  The  manager then stated "other carriers would screw you the same way."  REALLY -- THAT'S THE CUSTOMER SERVICE WE PAY INSURANCE FOR???!!!!!????
    So, we called and spoke with a really nice customer service rep (Suzette) who stated unfortunately it was not her department but that she would send a message to have Kiera call us back.  That was a week ago and NO CALL BACK FROM KIERA.  Again, this is the customer service we pay for???
    So, we called today and spoke with another rep and a manager.  The manager again stated we could send in the phone and it's 50/50 if they will charge the deductible.  She stated Apple should honor even though he is outside Apple Care if it is their defect.  I asked isn't that what we pay them for??  She stated they will look at the indicator and call it water because she Googled it --- apparantly Google knows more than the Apple Genius Bar on their own product!  I even offered to fax the paperwork from Apple.  My husband offered to send them the phone and have them evaluate it before they send out the replacement so he's not taking a risk on paying the deductible.  I asked the manager to email me her contact info.  She indicated she would ... 2 hours later, no email. 
    So, my husband that is up for an early upgrade but wants to wait until he's eligible for the Edge program (in which he would pay unsubsidized prices for phones to upgrade early -- and give them more money for phones) is stuck with having to decide to continue to use his prior phone that works or risk having to pay $200 for a deductible because they have stated they will look at the indicator and even if it's unrelated, call it water damage.
    We are seriously looking at cancelling our coverage and just going to another carrier.  Because in the end, phones and service are similar, so you really pay for the customer service you get.  Or in this case, the lack of follow up, loopholes in their program, and lack of customer service.  I am thoroughly disgusted that I have paid Verizon for their service for 10+ years and have always paid for insurance without ever having to use it before --- and this is what we get.

    It's not really a loop hole.. if the indicator is pink what do you want verizon to do? Google it, a lot of people on all carriers have been charged for returning a phone with just one indicator showing water damage with iphones.. This is what insurance is for, you pay a deducible instead of full retail. I think you are hung up on thinking the apple rep didn't lie to you, it's easy to say whatever you want when you know you won't be held accountable for it. I mean verizon is a service provider, maybe you should buy your phones from manufacturers if you think you get a better deal
    Have you tried to reset the phone via itunes? Not likely a software issue, but i've seen stranger things with iphones.

  • 20+ year business account customer LEAVING after HORRIBLE customer service and verizon doesn't care!

    6 month old Droid 4 stops working, so I visit Verizon store where I am promised a "new re-conditioned" phone over-nighted to me today.
    I called customer service to complain that my new phone is being replaced with a re-conditioned phone. I was told I would be called back by a supervisor, but never called back.
    My phone does NOT arrive today and I get some ** story about it being Saturday. I WAS TOLD IT WAS COMING TODAY!
    I stayed home ALL DAY waiting for it.
    Now, I am furious..I am a business woman with NO PHONE for 4 days because I was sold a defective phone.
    My company has been with Verizon for 25 years (before it was Verizon). We have spent at least $65,000.00 in monthy fees, not including all the phones we have purchased for our 5 phones and 4 data plans.
    I call today to speak to a supervisor. Bottom line, I want to go to my local Verizon store and have my defective new phone replaced with a new one or me and my $65,000.00 in business walks. do they care- NO.
    If i did business like this, I would be out of business.
    PLUS, this is our 2nd DROID 4 to die in 2 months. Obviously there is a problem with this phone, PERIOD.
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    Hello,
    I received my new "reconditioned" phone to replace my 6 month old Droid 4.
    The replacement phone only holds a charge for 6 hours or so, with minimal
    use (no internet).
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    activate the replacement
    phone, but have not heard back. This is really disappointing. I paid a lot
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    employee who has a replaced Droid 4 as well. The store even told me they had
    "issues" with this model (battery completely died on my phone 619-XXX-XXXX
    as well as on 760-XXX-XXXX).
    We concluded that when both our Droid 4 phones died within a couple of
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    would be clear if you expect to retain customers.
    Lisa <Personal information removed for privacy per the Verizon Wireless Terms of Service.>
    Message was edited by: Verizon Moderator

  • Is there another provider with good Customer Service and good Coverage over Oxford, Main?

    Hi,
    Reason
    I am from UK and am trying to find out how best to sign on to a US mobile network and one with the appropriate coverage, as I will be in New England for 3 months, 2 of that around Oxford, Maine. I have joined this forum just hoping for more helpful advice having experienced a very poor Sales & Customer support via both the Web Chat and Phone medium.
    Poor WebChat Support
    Earlier whilst finding from the website the network coverage claims by Verizon over the Oxford area, I took up the WebChat support that popped up. The first Chat agent advised Verizon don't do PAYG! Have disappointedly signed off, I reasoned to myself that can't be as there was an option to select Prepaid coverage on the Verizon interactive map! So I persevered with exploring the Verizon website and found a whole section on Prepaid, with a even a dedicated WebChat button on the page. So realising it must have been a terminology misunderstanding, I clicked on the WebChat request to try to ask for any pre-requisites, as when I was last in Canada (Ottawa) to buy a SIM, evidently it is not common to sell PrePaid in Canada. It was over an hour to get one sorted because of all sort of procedures. The second Chat agent at least admit he didn't know what is PAYG- then even when I spelt it out he only understood it as another term for Prepaid- then advised he can't help me (even though I later found out it is even the actual name of one of your number of Prepaid Plans available!)! Instead he informed I best call Customer Support on 9085594899 despite reminding him I am in the UK. When I asked about hours of service and the time difference (being at 17:00 hrs in the UK) - he told me not to worry as it's 24 hours support!
    Poor Phone Support
    The number given turned out to be only for Roaming and Mobile data support only! The first option requiring a registered number which obviously I don't have, so selecting the second the call just got cut-off eventually after ringing on unanswered! Frustrated I found via the Contact Us link the supposedly 24 hours number for Pre-paid Customers 8882946804. After finding the one option to speak to an agent without having to key in a registered mobile number first (I think Credit Card payment), again the call just got cut-off eventually after ringing on unanswered. Then thought may be best try the Consumer Sales line 08002564646 given on the page, and it finally got answered but turns out to be for Business account only (which is a different number according to the webpage!) At least the Business Account agent heard my problem and agreed to stay online until she successfully transfer me to a Prepaid agent. The Prepaid agent on the otherhand couldn't be less helpful. Completely ignored my query on any pre-requistes to sign on any Prepaid plans just wanted to know which Prepaid plans I was interested in and then just rolled off the tariffs for the plan I happened to mention and wanted to get me off the phone. I had to ask her again for any other common requirements - she just say I pay for the tariff plan! No interest to talk me through the process.
    Extra item only identified on FORUM under a topic "pay as you go activation fee?"
    Yet with such poor assisstance from the formal sales/customer service that I thought to try to search for better awareness within the Forum.  To my surprise it was only here I learn of  an activation fee to add to any Prepaid plan irrespective of Phone in Box or Customer own Device! As explained by AyaniB_VZW . 
    Whereupon I gone back to the Verizon Wireless website on Prepaid plans and below is all that it has summarised with the relevant words highlighted in RED by me- NO mention of Activation Fee. Where will I find this activation fee identified on the Prepaid plans pages rather 'hidden' behind small print/ T&C link? As it seems Verizon has good coverage and range of Prepaid options - but inadvisable to incurr any issues or queries after taking up the service.
    "Prepaid Plan
    Get Freedom & Flexibility
    The wireless service you want. No annual contract. Join over 5 million prepaid wireless users on America’s most reliable wireless network with no credit check, no hidden fees or charges and no bills.
    How it works:
    Simply pay up front to enjoy unlimited talk, text and a prepaid data plan on your 3G smartphone. If you go over your data allowance, pay just 5¢ per megabyte."
    Where did I miss the activation fee term when signing onto PrePaid Plan on the Verizon Wireless site?

    <This discussion is now closed for crossposting violations per the Verizon Wireless Terms of Service.  See Visiting States for three months for any replies.>

  • Terrible experience-customer service horrible

    Just spent over an hour on the phone with several representatives....alot of time on hold....gr.....my mom passed away and trying to get everything cacelled is a pain. AT and T doesn't make it any easier. In fact I'm glad I'm with Verizon right now. I got passed around and it's ridiculous that the process is so hard, especially having to say it over and over....my mom passed away.....never got the bill resoved b/c the guy supposedly couldn't hear me...funny how everyone else could hear me just fine. And he also wanted to put me on hold. NO!! Not again, just adjust the stupid bill to end when she passed. How hard can it be. And seriously WHY do I have to get passed around to so many people in this situation. Let;s see how hard we can make it. Let's see how crappier our customer service can be! Let's get an award for the crappiest customer service out there and then we'd be at the top of the heap. Oh wait, we already are the worst. And I just experienced it full on. And let's just say that I'd rather go to the dentist than call AT and T.

    Follow up: I acquired another VWNE from a local seller, just in case he had to be contacted for the Nuclear Priority Phone Release Code (geez). Ironically, it wasn't necessary, because said fellow had already left Verizon after too many negative customer service issues. Oops.
    The good news is that Verizon was able to properly activate the second unit. I was connected to a VWNE tech named Bertha who was VERY helpful and treated me like a human being. Which made all the difference and restored my faith in humanity. I requested that my story be relayed to upper management so that the hordes of secondhand VWNE buyers wouldn't also get burned by Verizon's "hands off and look elsewhere" policy. Bingo. Finally. Done.
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  • Good customer service

    I wanted to give a shout out to the two ladies at verizon customer service who have helped me today with my lost/stolen phone, but couldn't find a way to do it other than here. While what I heard was not the news I wanted to hear (for some reason the when I bought my HTC Trophy from the Microsoft Store a year ago my insurance did not carry over, and I am basically SOL) I feel that that Nichole (the first rep I talked to to suspend the line and see about getting a replacement) had gone above and beyond in finding a solution for my insurance issue (which is my fault for not checking my statements). I greatly appreciate the fact that she had exhausted all possible options before letting me know what I was expecting to hear the moment I was told that there was no insurance on my phone.
    the second shout out goes for the lady (did not catch her name) who helped me activate my secondary phone, she was super friendly and empathetic/sympathetic to my situation. While the task of reprogramming a phone is easy enough to do by itself, it helped me to calm down about the fact that I have a good phone floating around somewhere and I can't do a thing about it at this point.
    Thank you now I remember why I have been a Verizon subscriber for the past ten years, despite the whole insurance issue that happened today... which I do not feel is on Verizon's side but it did help to have some empathy/sympathy to stop me from freaking out.

    Thank you for taking the time to acknowledge good service!  It seems all (or most) of what we hear in this Community are complaints and stories of "bad" customer service, and when things are done right, nothing is said. 
    Your post was refreshing.  I'm sorry about your phone - bummer.  I am glad you got the help you needed to rectify the situation.

  • Good Customer Service, for once!

    Hello, I just wanted put in a compliment.  I was VERY impressed with the service we received from Layton at the Verizon Store on McCarran in Reno, Nevada.  We had been to three different stores to solve our problem with a faulty 3G wireless device, and had received no answer or useful help.  Just blew us off.  I was about ready to switch to AT&T.  This guy changed all of that, beyond excellent customer service.  There should be more guys like him around.  Thanks!  On the other hand I couldnt find anywhere to easily leave this comment, and the chat box didn't work.

    I use the iskin solo case for the iphone 4. They have released their cases last week thursday I believe, but I got mine in the mail yesterday and so far I like it. I know people have different taste and likings on any cases, but I personally like the iskin cases. Been using them since the iphone 3G S and it protected me well. few times I dropped my iphone 3G s with the iskin case on and it did it's job really well.
    I also had the iskin case for my 3G as well and just for the fun of it I did a drop test from where my ear is and I dropped it to the hard wood floor, and it landed dead flat on the ground with screen facing down. I was surprised that it survived that drop because it did made a huge crack noice, and of cource no screen cracks on it, but I sold the 3G now.
    But I would never do the same drop test with my iphone 4, knowing that both side is made of glass and don't want to take the risk.

  • Pandora Doesn't Work on Droid X2-Bad Customer Service from Verizon

    This probably isn't news for most Droid X2 users, but my husband can't get Pandora to work on his newly purchased Droid X2. What's really frustrating is that we went to our local Verizon store to pick out a phone for my husband because he wanted to listen to Pandora at work & neither one of us was at all familiar with android phones. We told the salesman that we were newbies & asked his advice on which phone to get. This guy(Fred) assured us that he was a pro & he listened to Pandora all the time on his Verizon phone. He specifically recommended that we get the Droid X2 for listening to Pandora. Unfortunately we did as he suggested & signed on. It took my husband way more than the allotted 14 days to familiarize himself with using the Droid, let alone Pandora. By the time he felt comfortable using Pandora on his phone at home (using the WiFi), it was past the 14 day trial period. That was when he discovered that Pandora wasn't working right on his phone without the WiFi. Naturally he assumed he was doing something wrong. Then we checked into the problem online & discovered that the Droid X2 was infamous for not working with Pandora.
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    I'm really disappointed because I bought this phone for my husband so he could enjoy Pandora at work. And now he's stuck with 2 years of making do with other services & hoping that maybe Pandora will help him out. Does anybody have any suggestions as to anything we can do to make this sorry situation work? Thanks.

    Milkring wrote:
    This probably isn't news for most Droid X2 users, but my husband can't get Pandora to work on his newly purchased Droid X2. What's really frustrating is that we went to our local Verizon store to pick out a phone for my husband because he wanted to listen to Pandora at work & neither one of us was at all familiar with android phones. We told the salesman that we were newbies & asked his advice on which phone to get. This guy(Fred) assured us that he was a pro & he listened to Pandora all the time on his Verizon phone. He specifically recommended that we get the Droid X2 for listening to Pandora. Unfortunately we did as he suggested & signed on. It took my husband way more than the allotted 14 days to familiarize himself with using the Droid, let alone Pandora. By the time he felt comfortable using Pandora on his phone at home (using the WiFi), it was past the 14 day trial period. That was when he discovered that Pandora wasn't working right on his phone without the WiFi. Naturally he assumed he was doing something wrong. Then we checked into the problem online & discovered that the Droid X2 was infamous for not working with Pandora.
    We went back to our salesman,Fred, & asked him for help in getting Pandora to work. This went on for a few weeks and eventually he admitted that in fact Pandora doesn't work on the phone he recommended to us for just that use. We assumed that he would help us in upgrading to a phone that would work since he was the one led us astray. That was when he went into standard Verizon mode & told us that our 14 days were up & there was nothing he could - or would- do to help us. So we contacted Verizon directly & were told the same thing.
    Is this kind of bad customer service typical of Verizon? I don't understand what the big deal was about not helping us to fix our salesman's mistake. If we'd made this mistake on our own, I could see Verizon telling us that we were stuck. But we told them we were newbies & asked for their help.
    I'm really disappointed because I bought this phone for my husband so he could enjoy Pandora at work. And now he's stuck with 2 years of making do with other services & hoping that maybe Pandora will help him out. Does anybody have any suggestions as to anything we can do to make this sorry situation work? Thanks.
    From the Pandora website located here
    Note: We do not support Pandora on rooted or unlocked phones, unofficial OS releases, or custom ROMs.
    Trouble Streaming Pandora on Android
    If you're having issues using Pandora on Android, try the following steps:
    1. Uninstall the app: From the home screen, press the menu key and select Settings then Applications. Select Manage Applications. Scroll down and select Pandora. Then Uninstall.
    2. Power down the phone and pull the battery out. Put the battery back in and turn the phone on.
    3. Reinstall: Go to the Android Market and search for Pandora.
    4. Clear data for Pandora: Press the menu key and select Settings then Applications. Next select Manage Applications. On that page select Clear data.
    5. Switching from High Quality audio to Normal Quality audio.  From the Now Playing screen, press the phone's menu button and select Preferences. Change the Cell Network Audio Quality to Normal instead of High.

  • NEED TO SPEAK WITH CUSTOMER SERVICE REP -- Verizon sent my bill to collections

    My name is Timothy.  I would like to dispute a Verizon Wireless debt on a closed account.  The account in question was opened in July of 2011 and suspended over the phone, due to unemployment, in the year 2013. Prior to the suspension of the aforementioned account, I was current on all payments, not once having any late payments associated with the account.  I was told that suspending the account could be handled easily over the phone, however, I was uninformed at the time that the suspension of an account was only allowed for a certain amount of days before the account resumed repayment.  I received no verbal, or written communication (e.g. bills, letters, e-mails) to inform me that the account had been resumed, so a debt continued to collect with the Verizon account without my knowledge.  The phone never had service, even while I was apparently being charged, so I assumed my account was still suspended. I only became aware of this debt when I viewed my credit report through Credit Karma. Once discovering the debt, I then purchased a full credit report through all three credit bureaus and found that I have a debt to Verizon Wireless totaling $607.00 for the account in question.  I now have a derogatory mark on my credit report, due to a bill that I did not know existed. I then attempted to contact a Verizon representative in order to dispute the charges, and I was unable to reach a human representative.  I did however find the address for the Verizon Wireless NRO. I sent a my dispute letter March 30th, 2014, and have yet to hear from a representative.  Therefore, I would like to request that I be contacted about the debt to discuss my options. I would prefer to speak to a person, rather than be shuffled around electronically or on the customer service line. Please help ASAP, as this is greatly affecting my credit, and thus various aspects of my life. I know that if I post my phone number on this forum that it will be edited out, so if any representative can email me, I will gladly provide my contact information as well as my account number (which I just found today by using a loophole I found on this forum to reach a human representative on the phone by calling the main customer service line, pressing 6, and then pressing 4.) Please make this process easier for me than it has been, as I am very displeased with the customer service I have received so far. Thank you, and I look forward to hearing from a representative.

    Elector, I have seen you posting similar things to other posts throughout this forum. While I appreciate that you are trying to help, it seems that you did not read the entirety of my post.
    I received no communication regarding this bill. Nor did the representative I spoke to about suspending the account tell me that there was a time frame for suspension. Nor was I informed that there is suspension with billing. There were absolutely no letters, no phone calls, and no emails about the charges, or about my account being sent to collections. The phone had no service, so I was unaware that it was continuing to be billed. It doesn't make much sense to be billed for a phone that I cannot use.
    I do not appreciate you attempting to discredit my post (and others like it) by telling me there is absolutely nothing that can be done, when I have seen others in this forum, with the exact same problem, who have had their issues resolved. I will be persistent in finding resolution for this issue, because Verizon was not persistent in contacting me, despite the fact that I was a loyal customer who was always current on their bill until the suspension. Regardless, Verizon should have contacted me to tell me the bill was not in suspension anymore, and I would have gladly paid the bill, as I had with every bill prior to that. The issue is not non-payment, the issue is their lack of communication with their loyal customers.
    People who try to invalidate customer complaints (without complete information on the matter) are the reason that Verizon can get away with negligent customer service, and I'm sure I'm not the only one who would appreciate it if you would only post in this forum if you have ACTUAL assistance to offer. Again, thank you for your help but I would prefer to speak to a Verizon Representative about this matter.

  • Very Poor Customer Service from Verizon

    I want to complain about the very very poor service I have received from Verizon. Since I activated my 3.0MB DSL plan in Sept. I have yet to get an upload speed greater the 0.9MB. I have called Customer Service 2 times, each time I was on the phone for 2 hours and at the end of each conversation I was told that a field service agent would be dispatched to the area because there was a problem with the out side line. I have even sent them emails and feedback, nothing. I ran their in service agent and it too showed a download speed of 0.7MB.
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