Good day! On the ultrabook Asus (System Settings: WIN 8.1 64-bit, Core I5-3317U CPU @ 1.70 Ghz, Memory 4 Gb), set Adobe Acrobat XI Pro 11.0.09 When you convert to any format via SaveAs in WORD, EXCEL, or via the Export file in ... throws the error "Una
Good day!
On the ultrabook Asus (System Settings: WIN 8.1 64-bit, Core I5-3317U CPU @ 1.70 Ghz, Memory 4 Gb), set Adobe Acrobat XI Pro 11.0.09
When you convert to any format via SaveAs in WORD, EXCEL, or via the Export file in ... throws the error "Unable to process the document in the module Save As. File not created"
This happens with any file .
Send a file with the screen errors and system data . Also send a couple of files PDF.
Translates only txt format.
Acrobat установлен: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Версия: 11.0.9.29
Дата создания: 2014/09/12
Время создания: 13:43:46
Браузер по умолчанию:
Версия BIOS: _ASUS_ - 1072009
Версия ОС: 6.2.9200
Всего виртуальной памяти: 4194176 KB
Всего физической памяти: 4077252 KB
Графическая плата: Intel(R) HD Graphics 4000
Версия: 10.18.10.3412
Отметить: Не поддерживается
Доступная виртуальная память: 3638168 KB
Доступная физическая память: 1689940 KB
Имя пользователя: Vazgen
Имя системы: VAZGENTAICHI
Монитор:
Название: Intel(R) HD Graphics 4000
Разрешение: 1920 x 1080 x 60
Бит на пиксел: 32
Название ОС: Microsoft Windows Vista
Папка Windows: C:\WINDOWS
Папка для временных файлов: C:\Users\Vazgen\AppData\Local\Temp\
Почтовая программа по умолчанию: Microsoft Outlook
mapi32.dll
Версия: 1.0.2536.0 (winblue_rtm.130821-1623)
Производитель ОС: Microsoft Corporation
Процессор: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~1696 Mhz
Сведения о Windows:
Планшетный ПК: Да
Начальная версия: Нет
Media Center Edition: Нет
Медленный компьютер: Нет
Сведения о сеансе:
Тип загрузки: Обычный
Завершение работы: Нет
Сеть: Доступно
Внутри Citrix: Нет
Внутри VMWare: Нет
Удаленный сеанс: Нет
Удаленное управление: Нет
Использование JAWS: Нет
Использование Windows-Eyes: Нет
Использование NVDA: Нет
Сведения об Acrobat:
Изолирование программной среды: Отключить
Связанная программа для чтения: Нет
Multi-Reader с поддержкой Desktop: Отключить
Сведения об отображении:
Ширина экрана: 1920
Высота экрана: 1080
Число мониторов: 2
Число кнопок мыши: 2
Мышь с колесом прокрутки: Нет
С маркером Windows: Нет
Двухбайтовая кодировка: Нет
С редактором метода ввода: Да
В программе для чтения с экрана: Нет
Сведения об учетной записи:
Права пользователя: Администратор
Управление учетной записью пользователя: Ограниченное
Целостность процесса: Не определено
Тип профиля: Отсутствует
Установленные приложения:
Версия Office: Office 2013 32-bit
Файл подкачки: 4194303 KB
Часовой пояс: Московское время (зима)
Язык: Русский (Россия)
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\Accessibility.api
Версия: 11.0.9.29
Дата создания: 2014/09/12
Время создания: 13:44:20
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\Annots.api
Версия: 11.0.9.29
Дата создания: 2014/09/12
Время создания: 13:44:22
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\IA32.api
Версия: 11.0.9.29
Дата создания: 2014/09/12
Время создания: 13:44:18
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\PaperCapture.api
Версия: 11.0.9.29
Дата создания: 2014/09/12
Время создания: 13:43:36
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\SaveAsRTF.api
Версия: 11.0.9.29
Дата создания: 2014/09/12
Время создания: 13:44:20
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\SendMail.api
Версия: 11.0.9.29
Дата создания: 2014/09/12
Время создания: 13:44:20
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\Updater.api
Версия: 11.0.9.29
Дата создания: 2014/09/12
Время создания: 13:44:22
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Good day!
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Was it working fine for you before?
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On the ultrabook Asus (System Settings: WIN 8.1 64-bit, Core I5-3317U CPU @ 1.70 Ghz, Memory 4 Gb), set Adobe Acrobat XI Pro 11.0.09
When you convert to any format via SaveAs in WORD, EXCEL, or via the Export file in ... throws the error "Unable to process the document in the module Save As. File not created"
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Give it a try if you haven't done it prior.
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Please refer to this KB doc. for the solution Application, file icons change to Acrobat/Reader icon
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Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
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2) Let me know the Operating system installed on your computer.
3) Is there any error code or error message?
Regards,
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