Gray color alerts

Hi,
I've alerts with gray color. For example, At the Solution Manager (4.0 Stack 9) this three alert is at gray color( CPU_Utilization, Page_In, Page_Out). Investigating it, I've logged at the satellite system ( BW 3.5, BASIS 6.40) at rz20 transaction, and I got this information for this alert:
           Operating System
               CPU_Utilization    0 %   ,  00.00.0000 , 00:00:00 ( Value is obsolete )
In order to investigate, I edited alert's properties and at the General tab I modified vaules to "Set "Value Obsolete" and inactive after", but the alert doesn't change status gray to other color.
I've checked, from the menu on top of your screen 'Views>Status data collector'
CPU
     CPU_Utilization    CCMS_OS_Collect  [Running in Autoabap]  CHECKED  Run required ( 22.02.2007 , 19:26:01 )  Cycle: 240 sec
Please could you help me?
Thanks

Hi Dolores,
I had done these steps you indicate me. In fact, in the 'General' tab, the value in the field 'Set "Value obsolete" and inactive after'  is 0 but at the solution manager alert color follows with gray color.
Please could you help me?
Best regards,
Raul

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