GRC10 AC Role approver not updated
Hi,
We have updated role with new approver and it is updated successfully.When I open role in Role Maintenance and I am able see new approver with role.
When we are raising Access Request for the same role,we are able to find old approver but not the new approver which we have updated.
Please check and advice in this.
Thanks & Regards,
Koteswara Rao.
Dear Koteswara,
you mentioned that you are not using BRM. Anyways, you have imported the roles into BRM and therefore the roles are available. Can you please check the following:
Goto Role Search, open a role which has the wrong approver and show us the following screen:
Check if the role owner is updated accordingly and that "Assignment Approver" checkbox is checked.
If all these is correct than you have to check the role sync job. Run it manually and check if you have some errors.
Looking forward to hear from you.
Best regards,
Alessandro
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