Grey screen with prohibitory sign appears after update to Yosemite
Help? I've tried resetting the NVRAM / PRAM... Does not work Any other options?
Hello there, v3ha.
The following Knowledge Base article offers up some great recommendations for troubleshooting the issue with your Mac booting to a gray screen:
Mac OS X: Gray screen appears during startup
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Similar Messages
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Mac OS X Leopard not working (grey screen with question mark appearing)
Hello. I have a Desktop Mac Running on Leopard (not Snow Leopard) and it gives me the grey screen with a question mark. It has been doing this for a month now, and i had to restart it holding the C key every time, and now it has stopped working. I am using a Logitech mouse and keyboard, and had a disk inserted so i cant insert the installation disk. What should i do?
You will have to reinstall OS X. Connect the original keyboard and mouse. Restart the computer and hold down the mouse button immediately after the chime. This should force the optical drive to eject the disc. Otherwise see the following:
Five ways to eject a stuck CD or DVD from the optical drive
Ejecting the stuck disc can usually be done in one of the following ways:
1. Restart the computer and after the chime press and hold down the left mouse button until the disc ejects.
2. Press the Eject button on your keyboard.
3. Click on the Eject button in the menubar.
4. Press COMMAND-E.
5. If none of the above work try this:
Open the Terminal application in your Utilities folder. At the prompt enter or paste the following:
/usr/bin/drutil eject.
If this fails then try this:
Boot the computer into single-user mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.
Once the disc has been removed you can try to do the following:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update. -
HT1455 imac wont start up and grey screen with spinning wheel appears
imac wont start up and grey screen with spinning wheel appears
See this Apple note on steps to take.
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IMac 9,1 Grey Screen with Flashing Question Mark (After HDD Replaced)
Hello, I have an iMac 9,1 and it recently booted with a grey screen and a flashing question mark. My HDD made a very loud ticking noise, which to my knowledge and people on Google, the HDD is basically dead. No big deal. I purchased and replaced the HDD myself, no more ticking but I still get the same screen. I put in my OSX installer DVD and it spits it back out. Tried holding C on start up, same thing. I tried reseting the PRAM and SMC, no luck. Can't boot into safe mode nor the start up manager. I just get a blank screen with the cursor that I can move around, that's it.
However, I was also to boot the Apple Hardware Test through the 2nd CD that came with my installer by holding D on start up. Ran the test, no hardware errors found. I've tried so many things such as the ones listed above, I tested the RAM as well and I'm stumped. Please help. Thanks.
Edit: I also tried booting into single user mode. That doesn't work either. I also tested the OSX installer in my MacBook to make sure the disc wasn't bad and it booted the disc no problem with the full installer.Linc Davis wrote:
I can boot into Target Disk mode and since my Macbook reads the OSX installer no problem, would I be able to install the OSX through Firewire?
That may work, if you have a retail (not a gray) installation disc, but the MB will then be set to boot from the iMac's drive. You'll need to reset the startup disk in the Startup Disk preference pane on the MB.
Thanks, I'll certainly give this a try. I'm really hoping this works out because I feel like I've tried everything and seeing no hardware errors makes me feel like I can do something on my end rather than dropping hundreds of dollars to get it fixed. -
Prohibitory sign appear after failed install security update 2010-005
Anyone can help?
I checked the apple document and tried reset PRAM. no luck.....
Next suggestion is....erase and install...............should i do that??
I did not do any backup before.......Tried hold the "x" button to force the OSX to start....
It works, but slow response (since i m using 1GB ram on my iMac...)
However, tried installed a 3rd party 2GB RAM and restart............
iMac boot up and freeze after wallpaper loaded................
Will try another reboot later... -
Screen saver doesn't work after updating to Yosemite
When the screen saver should come on the screen remains black.
The screen saver is set to turn on after 3 minutes; Energy Saver is set to turn the display off after 15 minutes.
When testing the screen saver from System Preferences, the screen saver works.
When trying to activate it with a hot corner or by leaving the computer inactive, it does not work/the screen remains black.
It does this no matter which screen saver is chosen.
Is there something I'm missing? Thank you for your help.I updated two different Mac to "YO" last week and neither encountered an issue. Screen savers are unchanged. However, there are other reports here of screensaver issues. Some have turned out to be caused by unneeded third-party utilities. Are you running any anti-virus programs, or programs that claim to "clean, optimize, or tune up" you Mac?
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Grey screen with apple and upate bar
I am trying to turn on my apple and all it does is goes to grey screen with apple logo and a update bar under it, it acts like it is updating and then just shuts down after it finishes. I restart it and it does the same thing. HELP!!
Hello rosavoyles,
The article linked below provides information and troubleshooting steps that can help get your Mac to boot properly again.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Cheers,
Allen -
Stuck on grey screen with apple logo after failed iTunes update
I tried to install an update for iTunes 9.2 on my MacBook. During installation a box appeared telling me the update had failed. I clicked the 'Restart' button. Now it won't go past the grey screen with the apple logo and the rotating wheel; it just loads indefinitely. I have a very important document saved on the Mac which I've added to without backing it up. I'm worried that I will lose (or have already lost) a great deal of writing. Is there a way to get my computer running again without damaging my files? Because this computer was a gift, I don't have the software installation CDs that came with it (or Disk Utility). I'm also not very familiar with computers in general, so if you explain your solutions in a really basic way, I'd appreciate it. Any kind of advice would be extremely welcomed...
This one?
http://docs.info.apple.com/article.html?artnum=106214
Resolve startup issues and perform disk maintenance with Disk Utility and fsck
* Last Modified: June 25, 2009
* Article: TS1417
* Old Article: 106214
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Symptoms
If your computer won't start up normally, you may need to use a disk repair utility to fix the issue. Mac OS X includes two utilities for this—Disk Utility and fsck (a command-line utility). You can also use these even when your computer starts just fine but you want to check the disk for possible file system issues. For Mac OS X 10.4.3 or later, check out "About live verification in Mac OS X 10.4.3 or later," below.
Important: If you're using Mac OS X 10.4 or later, you should use Disk Utility instead of fsck, whenever possible.
In some situations, file system errors may prevent your computer from starting up. This can occur after an improper shutdown, forced restart, or power interruption. If your computer shows any of the following symptoms on startup, use a disk repair utility:
* Your computer partially starts but then displays a command line in a text-only environment. You may see the message, "file system dirty, run fsck." Below it, you'll see what's called a command-line prompt, indicated by a number sign (#), that allows you to type a command. If you see this, you'll need to run fsck from the command line (see "Use fsck if necessary," below).
* Your computer starts but either it won't reach the login screen, or it may reach the login screen but not load the Desktop after you log in. However, you can start up in single-user mode.
If your computer exhibits either of the above issues, here are some things to try to get your computer back to starting up properly again. If you can't find the system discs that came with your computer, see "Use fsck," below.
Products Affected
Mac OS X 10.4, Mac OS X 10.3, Mac OS X 10.2, Mac OS X 10.1
Resolution
Try a Safe Boot
If you're using Mac OS X 10.2 or later, you can start up your computer in Safe Mode, which includes an automatic disk check and repair. If you're using Mac OS X 10.1.5 or earlier, skip to the next section. A Safe Boot, which starts up your computer into Safe Mode, may allow you to start up your computer successfully using a reduced version of the system software. To do this, follow these steps:
1. Start up in Safe Mode.
2. After the system has fully started up, restart your computer again normally.
If the computer successfully restarts, you do not need to do any more troubleshooting. If the issue persists, try Disk Utility.
Try Disk Utility
1. Start from your Mac OS X Install disc: Insert the installation disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk.
Tip: Always start up your computer from an Install or Restore disc when using Disk Utility to verify or repair your startup volume. Otherwise, you might see some disk error messages.
Use fsck if necessary
fsck is a command-line utility that may be able to verify and repair a disk. If you can successfully start up in Safe Mode or use Disk Utility while started up from a disc, you don't need to use fsck. Here are some situations in which fsck may be necessary.
* Your Mac OS X disc isn't available.
* Your optical drive isn't available.
* You can't start with a Safe Boot by holding the Shift key during start up.
Tip: If you use a Mac OS X Extended (Journaled) formatted volume, such as with Mac OS X 10.3 or later, you probably won't need to use fsck. If you do use it for any reason, please be aware that benign error messages can appear.
If you're not sure how your volume is formatted and you can't start up from your Mac OS X volume to find out, type the following command in a command-line interface and then press Return: diskutil info /
If you see "File System: Journaled HFS+" returned, you have a Journaled volume.
To use fsck, you must run it from the command line. Unlike using your mouse pointer to open an application to do something, you'll need to type a text command at the prompt (#) to tell fsck what to do. The Terminal application (/Applications/Utilities) and single-user mode are two examples of command-line interfaces in which you can type such commands. To use fsck:
1. Start up your computer in single-user mode to reach the command line.
Note: If necessary, perform a forced restart as described in the Emergency Troubleshooting Handbook that came with your computer. On desktop computers, you can do this by pressing the reset/interrupt button (if there is one) or holding down the power button for several seconds. On portable computers, simultaneously press the Command-Control-power keys. If your portable computer doesn't restart with this method, you may need to reset the Power Manager.
2. At the command-line prompt type:
/sbin/fsck -fy
3. Press Return. fsck will go through five "phases" and then return information about your disk's use and fragmentation. Once it finishes, it'll display this message if no issue is found:
** The volume (nameofvolume) appears to be OK
If fsck found issues and has altered, repaired, or fixed anything, it will display this message:
*** FILE SYSTEM WAS MODIFIED ***
Important: If this message appears, repeat the fsck command you typed in step 2 until fsck tells you that your volume appears to be OK (first-pass repairs may uncover additional issues, so this is a normal thing to do).
4. When fsck reports that your volume is OK, type reboot at the prompt and then press Return.
Your computer should start up normally and allow you to log in.
Additional Information
About live verification in Mac OS X 10.4.3 or later
In Mac OS X 10.4.3 or later, you can verify your Mac OS X volume while started from it. This is known as live verification, and can be used in three different ways.
Option 1: Verify your disk using Disk Utility while started from the startup disk. To find out how to do this, see this article. Please note that live verification does not involve any disk repair, so if verification finds something that should be repaired, start up from your Mac OS X Install disc and use Disk Utility as described above in "Try Disk Utility."
Option 2 (advanced): Use the command line and the command-line utility, diskutil.
1. Start up your computer and log in as an administrator.
2. Open Terminal (/Applications/Utilities).
3. At the prompt, type the following command and then press Return:
diskutil verify /
Note: Don't use this method to check non-startup volumes.
You should see messages such as the following during the disk check:
Could not unmount disk for verification, attempting live verify
Started verify/repair on volume disk0s3 Macintosh HD
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Checking multi-linked files.
Checking Catalog hierarchy.
Checking Extended Attributes file.
Checking volume bitmap.
Checking volume information.
The volume Macintosh HD appears to be OK.
Mounting Disk
Verify/repair finished on volume disk0s3 Macintosh HD
Option 3 (advanced): Use the command line and the fsck_hfs -l command.
1. Start up your computer and log in as an administrator.
2. Open Terminal (/Applications/Utilities).
3. At the prompt, type the following command and then press Return to determine your filesytem ID:
df -hl
4. Look for some lines of text that look like this:
Filesystem Size Used Avail Capacity Mounted on
/dev/disk0s3 37G 20G 17G 55% /
/dev/disk0s5 37G 37G 641M 98% /Volumes/Storage
5. Make a note of the first "disk" name that appears after /dev/, such as "disk0s3." This is your filesystem ID for your startup volume.
6. At the prompt, type the following command and then press Return:
df -hl
7. Then type the following command, where "disk0s3" is your filesystem ID you noted in step 4, then press Return:
sudo fsck_hfs -l /dev/disk0s3
8. When prompted, enter your admin password, then press Return to begin the verification.
9. You should see messages like these during the disk check:
** /dev/rdisk0s3 (NO WRITE)
** Root file system
** Checking HFS Plus volume.
** Checking Extents Overflow file.
** Checking Catalog file.
** Checking multi-linked files.
** Checking Catalog hierarchy.
** Checking Extended Attributes file.
** Checking volume bitmap.
** Checking volume information.
** The volume Macintosh HD appears to be OK.
Advanced information
If you're interested in UNIX-style command-line syntax, here's a look at how a couple of flags used above can influence fsck:
* The -y flag: Tells fsck that you want to answer "yes" to all questions about fixing, repairing, or salvaging information. This is the optimal approach, as answering "no" to any question causes fsck to stop. You cannot determine that all necessary repairs have been made until fsck completes and gives its final report.
* The -f flag: Forces fsck to check "clean" filesystems when preening.
See also
* Handling "overlapped extent allocation" errors reported by Disk Utility or fsck
* Disk Utility reports "Underlying task reported failure" when repairing a volume -
My Mac 10.7.5 won't shut down after a new software installation (Security Update 2013-003). It just hangs at a grey screen with "Software Update" at the top. I have to force quit, then restart-- but the new software hasn't installed.
My Mac also intermittently goes into Sleep mode, repeatedly, unprompted by me. I suspect a connection between these two problems.
I have tried deleting the /Library/Updates folder. It hasn't helped. The update still won't install, and my Mac won't shut down without my forcing the quit.
Help please!Hi, I've just come accross the same problem... did you manage to get a resolution??
Cheers, Chris. -
After having to do a forced shut down (holding down power button) due to freezing I cannot again progress past the grey screen with the apple logo. The spinning cog comes on at first then disappears leaving just the apple logo (in case that is sognificant).
I have tried to find a solution through the support pages but have unfortunately been unsuccessful in my endeavours so do apologise I have overlooked the obvious and would really appreciate some help. I've just started the second year of my Uni and the timing couldn't be worse.
I have tried the following:
1) held down option and started in "recovery 10.8.4" from which I used disk utility to "repair disk", which at first needed some repairs and then I ran it again for the second time to confirm it had a clean bill of health.
2) I then ran "repair disk permissions" and repeated a second time to confirm it was all working well (however one error remained "warning: SUID file "system/library/CoreS... has been modified and will not be repaired" but have read that this should not be a big problem) After which I tried to start up again and it hung with the apple logo on the grey screen.
3) tried resetting the PRAM by holding down cmd+option+P+R before powering up, but it only chimes once and then restarts the mac, then chimes once and repeats the process again in and endless cycle.
4) I then tried 1 and 2 again and then tried to reinstall OSX 10.8.4 from the recovery mode, but this came up with the message "could not find installation information for this machine".
5) I tried starting up in safe mode by holding down shift after the chime at startup but safe mode did not start after leaving it 3 hours.
6) I tried starting in verbose mode with cmd+V but after running the script it reverts back to the grey screen.
I hope I have explained it in enough detail and appreciate any direction or thoughts as to it being salvageable and what to try next.
Many thanksEric
Thank you for taking the time to post those links to informative articles.
In relation to the first article entitled "Resolve startup issues and perform disk maintenance with Disk Utility and fsck"
I can confirm that i was not able to start in safe mode but was able to boot up in recovery mode and run disk utility. The only one i hadn't tried is fsck. Please correct me if I am wrong, but if from what I understand by the article, this is to be used if I could not run disk utility, with which I have been able to do and to repair both the disk and permissions. But again, if I've missed the obvious from that article please correct me.
Te second article entitled "Troubleshooting Startup and Login Items" identifies troubleshooting that should be carried out in safe mode. However I am unfortunately unable to start in safe mode and have not been able to progress past the apple logo since this problem started.
Thank you for both links and for taking the time to share. If though I have missed something more significant in this regard I would appreciate your feedback.
Many thanks -
Grey Screen with Grey Apple Appearing after installing Mac OS 10.5 Leopard
I just purchased a Macbook Pro that came with Tiger. I tried installing Leopard and it has taken over 2 hours and my screen is grey with a grey apple and I can't eject the CD or do any other functions on the computer. Has anyone experienced this before?
I upgraded Tiger to Leopard Server and got stuck at a grey screen with a mouse cursor. This fixed the problem:
http://docs.info.apple.com/article.html?artnum=306857
Which refers to getting stuck at a Blue screen, but still worked in my case. Later the Server Setup assistant got stuck as well. But this was because the network settings were incorrectly setup such that DNS server referred to the server itself. -
Grey screen with stop / prohibition sign os x maverick
Restarted mac and grey screen with apple logo shifts to gret screen with stop sign.
I tried "shift" key and "shift command v" and it did not work
I tried "option key" and did not work
I tried disconnecting all exterjnal devices like usb,mouse etc.. And restarted and still did not work.
Its not responding to keyboard.
History:
Bought macbook pro 2011
Updated to os x maverick last month
Did updates when promptedWell,
I tried the "Internet Recovery" option and finally saw Mac OS X Mountain Lion's install page but after waiting 7 hours when I just thought its going to start installing, I got another progress bar with 36 hours remining time to download "Additional Components" then after progressing 2-3 hours, it shows "Unable to write installation something..., Contact Apple Care"
Then I accidently rebooted the machine and now it seems Internet Recovery don't work anymore, it shows "support.apple.com - 40 something!" error, and finally when I tried to reboot using Recovery HD, I found it's gone as-well!
To be honest, I don't know what to do now, I am and dissapointed... also I do not have any Apple Store nearby, there is an authorized country reseller almost 650/km far away from my residents and they even charges too high (like $250) for doing such repairs (as per phone conversation)
If anyone have any idea or anything to help me with, please do share- I'd be eternally grateful! -
My Mac has blue screened a couple of times this week it started to work a couple of times after that but now it is grey screening with inch wide blue lines from top to bottom the apple logo is also there it is trying to boot up again but won't. Not sure don't know anything about how to fix things but I suspect the fan has stopped working as I can't hear one. The problem I have I now live in Turkey and I am 1000 km from the nearest apple shop which is in Istanbul I believe and I now live in Didim, Altinkum I don't trust the everyday Turkish shop to take it to as they will tell you they know how to fix it but will probably make it worse, typical in Turkey. Please can someone help as we use it for our business and obviously I need it up and running ASAP I am using IPad and iPhone at moment but can't access my files which are on PC.
Thanks for that information!
I'm sure I will be calling AppleCare, but the problem is, they charge for the phone calls don't they? Because I don't have money to be spending to be on the phone with a support service.
In other things, it seemed like the only time my MacBook was working was when I had Snow Leopard without the 10.6.8 update download that was supposed to be done to prepare for OS X Lion.
When I look at the information of my HD it says that I have 10.6.8 but that was the install that it claimed to have failed and caused me to restart resulting in all of the repeated problems.
Also, because my computer is currently down, and I've lost all files how would that effect the use of my iPhone? Because if it doesn't get fixed by the time OS 5 is released, how would I be able to upgrade?! -
Shuts down after start tone and grey screen with pin wheel...!???
Hi all, first time here so please bear with me,
even though i have had my imac for so long now, i have only in the last three to four months started playing around with it, i really am a newcomer to macs, and pc's come to that! so far i have only connected up to the internet and put a couple of home video's onto dvd, and play music.
i have been reading a lot of the other posts and frankly i'm lost!
it is about 20 months old and was bought in the uk, i live in cyprus and for that reason i did not purchase an apple plan.
we do not have an apple store here although there is an apple dealer, however they are not soley apple and over here service leaves a lot to be desired! so i am reluctant to take it to them as they are likely to just keep replacing parts and eventually present me with a huge bill!!
anyhow this is the problem:
several times the screen went dim and froze, with a message saying to "push the power button to switch off and and then switch on again", it seems this happened each time when i opened azureus? after this happened a few times it would no longer open the desk top, it would load normally,ie. grey screen with pin wheel followed by blue progress bar and then just a blank blue screen, the blue tooth mouse however was still connected as the cursor would move. it has now changed again! start up tone and grey apple screen with pin wheel for about 30secs or so, then the fan seems to go into turbo mode for a few secs before switching off....i feel sick!! i was really getting to like my mac.
i did recently install tiger, but there were no problems at all with that and it is running on a friends apple with no problems at all, more recently i added more memory which coincided with when i started using torrentspy and azureus,
i did read in another forum something about possible memory probs, so i followed the tip to remove the memory and the back up battery and leave the computer unplugged for 24hrs, i replaced the battery but not the memory, i'm still getting exactly the same shut down result.....
can anyone shed some light on this pleeease? i'm feeling rather desperate right now.....thanks.
imac G5 20inch Mac OS X (10.4) airport card fitted, 1.25gig mem.Hi ino,
My suspicion is that you have serious hard drive directory corruption caused by the crashes when using azureus.
First step is to see whether you can boot up from your Mac OS X DVD . Put it in the drive while its on, and start up the computer again while holding down the "c" key. The computer should now start up from the DVD.
Select the language you wish to use, and then choose "Disk Utility" from the menu bar (which menu it is in depends on which version of OSX you are using).
Your HD should appear in a panel on the left hand side of the window which opens. Select it and then click on the "repair disk" button in the right hand section of the window.
If Disk First aid is able to complete the repair now click on the "Repair permissions" button.
Once this process has been completed try restarting the computer.
If it still doesn't work, you may have to try an "archive and install", while booted from the OSX DVD.
Be very wary with software like "azureus".
Cheers
Rod -
Hi, After I try to load either an existing or new project in Adobe Premier Elements 9 I just get a blank grey screen with none of the timeline, etc. boxes on view. This has suddenly happened, one day OK next not! At the top of the screen I get the normal Pre icon, File, Edit, Clip, etc.
I am planning on purchasing Premier Elements 13, would it be better if I bought a new program rather than download an upgrade, just in case the upgrade doesn't load properly due to the error with my existing program?
If I the deleted Premier Elements 9 on my PC would I lose all my existing videos that were produced using Premier Elements 9 or would they be saved so that they can still be worked on in Premier Elements 13?
Does Premier Elements 13 work with Windows 7?
Thanks
TerryPremiere Elements 13 absolutely works with Windows 7!
In fact, I'd highly recommend you download the free trial and give it a test run.
Meantime, go to Windows Update and make sure you have all of the latest Windows updates, including those that don't install automatically. Then go to the nVidia or ATI site and ensure you have the latest driver for your graphics card, and go to Apple.com and ensure you have the latest version of Quicktime, per the program's requirements.
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