Group Membership under Settings/My Account is not updating

Question

We use an External table for User permissions/Groups to get updated in Group Membership.
We use our custom tool to create/update new/existing users with the permissions. Then our ETL picks up the changes from the OLTP tables and update User Permission table in our DWH hourly. Now let me explain the present situation. User ABC is an existing user and never used our Report Portal before, we updated ABC user with all the necessary groups to use Report portal and with curiosity she didn't wait until Hourly ETL run and she didn't had the necessary permissions to run any reports in Report portal. But when she login after 1hr/10 hr/ 1 day/2 day, the user won't see the Permissions getting updated in Group Membership. If we check the User permission table in DWH, it is updated with all the new roles, but it is never being updated in 'My Account' Answers. I think this is some kind of Presentation Cache issue, but I did clicked "Reload Files and Metadata" under Settings and "Close All Cursors" under Settings/Manage Sessions. You may also say it may be with the Caching on Initialization Block for the User Permission table, but we did Un-check the 'Use Caching' right below the Row-wise initialization for the corresponding Initialization block. We has 3 users with the same issue now. But when the user waits for certain time (for at least 1hr), and when they login after the actual hourly ETL ran, they were able to get in and use Report Portal without any issue. So, I am kind of sure this is something with CACHING and I might be missing some thing on Clearing this type of Cache. Could someone please help me out on this? This is in PRD and we are not able to find a solution. Any help would be appreciated!
-Dinesh

Answer 1

Yes, we are using Initialization Blocks to update the User Groups. Our USER_PERMISSION table has Login, Company_ID, Roles, etc columns in it. The Initialization Block will query on this Table and the query has a where clause in it and the Where clause "where company_id=(select substr(':USER', 0, (instr(':USER', '.')) - 1) from dual) and upper(login)=upper((select substr(':USER', (instr(':USER', '.')) + 1) from dual))) and dw_delete_date is null" from which it will get the roles for each user. And YES, the Caching is turned off for this initialization block.
And I should try deleting the user folders, but my company has a very strict policy so I should do that in DEv, then QA and in PRD. Hope this works, but I am still not convinced why this is happening. We cannot keep on deleting the user folders in future if this happens again.