GTX 470 Twin Frozr II fan bearing failing, need to RMA but don't have receipt

Hi all, I live in the UK and one of the fans in my GTX470 TFII has started to make an annoying grinding sound which comes and goes. Seems like a dodgy bearing, apparently this is common with Twin Frozr cards. Can't seem to find a replacement fan online anywhere (model is Power Logic PLD08010S12HH I think).
Anyway so it looks like I have to RMA the card. However apparently the RMA has to be done through the reseller as I'm in the UK. This is a problem as I bought this over a year ago and don't have any receipt for it, I can't even remember where I bought it from. How would I go about RMAing this card?

over a year probably means re-teller warranty is expired so it would need to go to straight to msi.
the shop you got it from would have your details just give them name address - last 4 digits of credit card and they'll be able to find you.
support.msi.com
or similar to start an MSI RMA
it will take time so hope you have a card to use in the mean time. I had to go back to integrated when I did my RMA. - not even able to full screen youtube.

Similar Messages

GTX 470 Twin Frozr II question

Hi all,
Just got myself a second MSI GTX 470 Twin Frozr II from Overclockers so i can go SLi. I have noticed in Afterburner and GPU-Z that each card has a different bios and the second/new card actually shows as a Twin Frozr II but the first doesn't.
Is this a problem or should i just ignore it?
GPU1
Display device : GeForce GTX 470 on GF100 GPU
Display driver : ForceWare 266.58
BIOS : 70.00.21.00.03
GUID : VEN_10DE&DEV_06CD&SUBSYS_80101462&REV_A3&BUS_1&DEV _0&FN_0
Multi-GPU role : master
GPU2
Display device : MSI N470GTX Twin Frozr II on GF100 GPU
Display driver : ForceWare 266.58
BIOS : 70.00.35.00.04
GUID : VEN_10DE&DEV_06CD&SUBSYS_22201462&REV_A3&BUS_4&DEV _0&FN_0
Multi-GPU role : synchronized with master
Cheers,
Micky

I see, seems they are somehow different in that direction.
About their detection in AB, ask here:
http://forums.guru3d.com/forumdisplay.php?f=55
and show them this information:
Quote from: MickySpin on 09-February-11, 00:55:50
Just got myself a second MSI GTX 470 Twin Frozr II from Overclockers so i can go SLi. I have noticed in Afterburner and GPU-Z that each card has a different bios and the second/new card actually shows as a Twin Frozr II but the first doesn't.
Is this a problem or should i just ignore it?
GPU1
Display device : GeForce GTX 470 on GF100 GPU
Display driver : ForceWare 266.58
BIOS : 70.00.21.00.03
GUID : VEN_10DE&DEV_06CD&SUBSYS_80101462&REV_A3&BUS_1&DEV _0&FN_0
Multi-GPU role : master
GPU2
Display device : MSI N470GTX Twin Frozr II on GF100 GPU
Display driver : ForceWare 266.58
BIOS : 70.00.35.00.04
GUID : VEN_10DE&DEV_06CD&SUBSYS_22201462&REV_A3&BUS_4&DEV _0&FN_0
Multi-GPU role : synchronized with master
Quote from: MickySpin on 09-February-11, 00:55:50
First card:
Second new card:

NEED MSI GTX 470 Twin Frozr II VBIOS

Hi, I do not exactly know should I put this here or on GPU topic, but lets give it a try.
So, taken that I cannot find bios for the MSI GTX 470 Twin Frozr II anywhere on the MSI site
(the model strangely is not even present), and Im currently experiencing problems with it to the
point of being near to discard it - trying to flash its bios seems like something I could give a try.
Or it would, if I had the BIOS version to do it. So, could anyone help by posting the proper bios
for the mentioned card?
Thanks in advance

Okay, thank you,I will do suggested right away I get home.
Also, I would like here to expand of the problem, so if anyone has some other idea besides bios flashing, please tell. So, first I got my computer starting to freeze after some usage in game, and then even idling on desktop. Then I opened it, only to discover my Twin Frozr II cooler broke - with one fan not working at all, and the other pretty sporadically - just going and stopping in certain intervals. Seeing there is little hope trying to salvage it, I bought Accelero Twin Turbo 2 cooler. Strapped it on, changed the thermal paste, glued additional sinks on vram and such, put it inside, and tried to see what will come of it.
In the first moments was fine, temp dropped to 37 degrees. But after only a minute or two, MSI Afterburner showed GPU Usage on 100% on the Desktop, practically idling. Just to be followed with the rapid increase of temperature gradually in short time all the way to 105-110 degrees - and shutting down each time. To make sure it isnt something wrong with the cooler set-up, took it off one more time, reapplied the thermal, put it back together - and tried again. And experienced the same thing again. But sometimes it would stay stable, so I tried putting other graphic card drivers, but eventually the cycle would repeat.
Then I said - if it is maybe some kind of software thing, maybe I could reinstalling Win7. And I did. Only to find curious thing happening: graphic card remains stable (as in temperatures and GPU usage not rising sporadically without any seeming cause) as I surf the web. But as soon as I put it more to the load conditions, or try to Furmark it - and GPU usage hits 100% - temps just go near 100, and if I continue - it happens again as before - shut-down. For example, it cannot run the Furmark test for neither half a minute before going black. So, Im in curious position of seriously thinking of getting some new GPU, but still some hopes linger in direction of fixing this one. Only out-of-the-box-doable-thing that crosses my mind is flashing the bios. Some are suggesting baking, but do not feel so adventourus in this moment - cause it works in limited way, and I dont have at the time none to fill its place if it goes wrong. Also, does someone with baking experience thinks it really could help with problem like this one? And it goes without saying that Im open to diagnoses and suggestions what could still be tried out, besides the ones mentioned.
Thanks in advance

GTX 560 Twin Frozr oc Fan Speed

Just got my new GTX 560 Twin Frozr OC today. I like it alot. But I do not like the fan speed while gaming. I downloaded and installed afterburner, but it only lets me set fan speed to 40%. Is their a way to lower it to like 20% like on reference cards? At idle its quiet but on load it gets loud. It seems louder then stock at load. Is their a bios update or something that will allow this?
Thanks

Quote from: legendblader on 27-February-11, 09:45:30
Thanks for the very quick reply and solution. It is the OC version? then good news for me cause i didnt know that
will try out the instructions. Also if i happen to do a clean install on Windows 7 will i have to follow the same procedure, or does this stick even on a clean install?
Quote
Thanks for the very quick reply and solution. It is the OC version? then good news for me cause i didnt know that
Yes it is
Quote
will try out the instructions. Also if i happen to do a clean install on Windows 7 will i have to follow the same procedure, or does this stick even on a clean install?
Yes it will stick, and even you if place the VGA into another machine.
The changes will be done to the VGA itself[not depending of anything else]

MSI GTX 580 Twin Frozr 2 - Fan weird nose at startup - is this normal?

Hello.
When i start the computer the fans on the graphic cards always gets a weird nose like they dont know how fast they should rotate in the first second, after that its normal.
I recognized that if i have the computer layed down instead of standing up this doesnt happens, but i asked on some swedish forums and they said this is normal for the graphic card fans to be a little noisy for the first second when you start the computer. I recorded the sound of it and will upload here.
This is how it sounds: http://data.fuskbugg.se/skalman02/4dcfc02753275_MOV00547.3gp

Quote from: markelon on 15-May-11, 21:15:30
I have checked them but i will check again.
Just to get this clarified:
Is it normal that i get that sound when I start the computer?
I always have the computer chassi standing up anyways, and i have double checked the motherboard standoffs and will do that again.
Just to get this cleared out:
Is it normal to hear that sound in about a second every time i cold boot the computer?
Quote
I have checked them but i will check again.
best try with mainboard out of PC case, over a wooden table as there could a shorting issue.
Quote
Is it normal to hear that sound in about a second every time i cold boot the computer?
Depend, but its not normal for sure to have such noise if the PC case is in UP position, and to do not have noise if its in DOWN position.
E.g. this should NOT depend of PC case position,
which suggest weird factor like mechanical issue, or some kind of shorting issue.
From hundred of VGAs tested i've noticed such forced FAN at boot only if there was abnormal shutdown before this.
E.g. running PC, then pull out the power cable from the PSU, e.g. sudden power lost.
Then at next boot, the VGA FAN is forced at max RPM for several seconds during boot time.
The is no such FAN force for any other situation, say press reset button, or from each one power up from case power button.
But only from unexpected power lost.
So i would say its combo between the mainboard and PSU.
But basically its sort of checking either there or not and not really a issue.

System freeze: MSI GTX 470 TWIN FROZR

After 3-5 days of uptime, if I turn my monitor off for several hours and then back on upon return, the first thing I click on will cause the system to freeze.
The time will be frozen at the moment I turned the monitor back on.
First the mouse moves but if I attempt to CTRL_ALT_DEL or CTRL_SHIFT_ESC (task mgr) the entire system freezes up.
I'm running Windows 7 64-bit MSI Big Bang Xpower i7-965 with 24GB memory and latest Nvidia drivers (260.99).
I'm able to run intelburntest and prime95 (with all 24GB allocated) for days without trouble so the MEMORY/CPU are fine.
It seems to be related to video drivers because if I leave the monitor on at all times this problem doesn't happen.
I leave a lot of applications open at all times (I have many many windows open which is why I have so much memory) and multiple VMs with 3D Acceleration enabled which equates to multiple instances of Aero.
I believe the problem is with Windows Aero (and from everything I've read this means a problem with video drivers).
I'm going to attempt to disable Aero on the host OS and all VMs.
Has anyone else experienced this problem?

First I'm going to see the results of disabling Aero. If that resolves the problem then I believe the issue is that these drivers have not been adequately tested against multiple instances of Aero with lots of applications running (which increases the demand on Aero/video drivers).
It would also make sense that the video card needs to re-init after going into low power mode (with the monitor off) and the re-init causes a crash when there are a lot of windows open. This should be handled flawlessly by such a high end graphics card (afterall it's only Aero and not a graphics intensive game we're talking about here).

GTX 760 TWIN FROZR OC showing incorrect clocks?

I'm new here, hi .
Week ago I received a brand new 'GTX 760 TWIN FROZR OC 2 GIG' card.
I understand this card should have 1085 clock and 1150 boost.
The thing I can not understand is why my clocks in GPU-Z are showing different?
See screen shots.
Despite what the above says, boost clock does seem to work, Afterburner shows 1137 mhz in games, not quite the 1150 mhz advertised but almost.
Can someone tell me if this is normal? or have I been given an older revision? I'm sure when I checked the clocks the first day, the clocks were correct, but I could have been mistaken, not sure.
Cheers

You have to check the specs of your card. It lists:
1085 (Boost Clock: 1150) (OC mode)
1020 (Boost Clock: 1085) (Gaming mode)
980 (Boost Clock: 1033) (Silent mode)
Quote from: http://www.msi.com/product/vga/N760_TF_2GD5OC.html#overview
Default (even when not using Gaming APP) and if using gaming mode the clockrates are 1020 (Boost Clock: 1085). With good cooling it might boost a bit higher like in your case. Silent and OC mode do require running the >>Gaming APP<< in silent or oc mode.
Alternatively you can manually oc the card.

Broken Fan Blades on MSI GTX 760 Twin Frozr

Greetings,
I quite recently purchased an MSI GTX 760 Twin Frozer OC and have been extremely happy with it, but today I had to replace a faulty motherboard and upon pulling the guts out of my computer I found two smashed up fan blades in the bottom of my case. The two blades in question seem to have snapped off completely from the bottom and I cannot figure out why.
The card still works perfectly so I'd prefer not to have to send it to Holland for repairs, is it possible to get a spare fan from MSI or from elsewhere?
Thanks in advance.

Fans aren't sold separately by MSI. Some guys here could obtain those on ebay from China but you'd need to check for the right ones as they won't be sold as Twin Frozr replacement fans. Alternatively MSI would need to repair it (not for free of course as it is physically damaged). Other than that you could get an aftermarket cooler.

MSI GeForce GTX 770 Twin Frozr - 4GB noicey fan

Hey.
I have more or less just gotten me a MSI GeForce GTX 770 Twin Frozr - 4GB but i have found that when the fans hit around 60% PWM then one of them is starting to make alot of noice like its a old uesed fan.
do any one know what this comes by and maybe how to fix it..
i did contact the shop where i did buy it and they told me it had to be send to germany to be checked... taking that it might take up to 20 working days and do to im uesing my computer to work from then its hard to just take the card out and sit back waiting to what will happen and have no income the next 20 days ....
What To DO..

Welcome to world where products are not good enought tested before sell.
I had problem with one not working fan in msi 270x and i wait 2nd week to pay mine money back.

GTX 570 Twin Frozr II OC Fan

The fan on my GTX 570 Twin Frozr II OC is locked in between 40%-85%. I would like to have the full range of 30%-100%. I believe I have the latest bios. I don't want to have follow the process listed by msi for updating my bios, which involves downloading one program so you can configure something so you can use another program......
EVGA has a simple executable file which unlocks the fan speeds. Does MSI have something similar?

Quote from: dieukroman on 13-March-11, 21:56:02
i can feel it , i pass my finger near the fan
then it could be your illusion/imagination...
what hapends if you force/apply max FAN speed from AB?
Does the FAN2 will speed up or keep the same state?
And FAN1 will speedup too?
Apply max FAN RPM from AB, then observe and compare both FAN's again

[Tech Help Needed] GTX 660 Twin Frozr III 2GB SC Fan Stops Working

Hello everyone.
It's extremely rare for me to have computer issues, but this time it happened.
MSI GTX 660 Twin Frozr III 2GB SC, and here's the issue:
Whenever i turn on the computer the gpu fans spin for around 5seconds and after that they stop, for now they seem fine since i'm usually idling for the 1st 30minutes or so, but when i start playing games the gpu temperatures skyrocket to around 60-70 idling in-game and the fans just won't start working, yes the the psu cables are connected to the gpu, bla bla ( duh ). i've had the gpu for around 2years and it worked fine but all of a "sudden" the fans just seem to not work and it starts getting very high temperatures, i've read someone complaining about the same issue and he was told to replace his gpu bios with some uefi bios and he said that the uefi update solved his fan issues which were the same as mine.
Now my problem is, i've never done that "Bios Flashing" and things like that and i don't know if my Board is compatible. If it worked for that person then it should work for me since the symptoms are literally the same. I've tried uninstalling the gpu drivers completely and installed again, the issue still persists.
If it's of any reference i own the following setup:
MB : ROG Asus Crosshair IV Formula
CPU : AMD Phenom II X6 1090T BE
GPU : MSI GTX 660 Twin Frozr III 2GB SC
RAM : 2x4GB G.Skill Ripjaw X 1600Mhz
PSU: Corsair GS 700 Gaming Series ( yes its more than enough and good enough )
I've literally had no problems whatsoever with my system for a few years now, and just like that the fans don't want to work, i can play games and what not, but at around 70ºC with no fans running ..... i've tried using MSI Afterburner to boost the fan speed, the fan speed setting gets set but the rpm stays at 0. i also made it to run on windows start and its still at 0 RPM.
Will the uefi bios solve my problem like it did to the other person with the exact same issue?
Thank you for your time spent reading, hopefully it will be solved.

Still no reply after 2 days, impressive support right there ... every other post that came after got replied ...
Anyway, if its also relevant about my issue :
- Fans briefly spin after i press the power button to turn on my computer and stop right after around 3-5s and never spin again until i shutdown and power on again for the same brief spin.
- If i force the fans on Afterburner to 90% or above ( 100% ) they spin and make unsupportable noise.
Also if its of any relevance :
N660 TF 2GD5/OC
S/N: 602 - V287 - 050B1302044857
At least provide me with the most up-to-date uefi/gop vbios or whatever that is, to see if it fixes my problem, otherwise recommend me a substitute cooling system that i can use ( a good one, not 3rd rated ) to replace the stock cooling in this because i don't have the money to get another card, and if i get one it won't be from msi for sure.
Very dissapointed.

GTX 560ti Twin Frozr II - Dual Screen Issue + Silent fan speed

Hi, sorry for my bad english :p
CPU : Intel 2500k
Ram : 2x2go Ripjaws 1600mhz
Mb : Asus P8P67-M Pro
GPU : 560 gtx ti twin frozr II
EPU : Corsair 520w
1 - DUAL SCREEN
My first problem is that i can't use a true extended monitor configuration (1 dvi + 1 vga, 1920*1080 + 1280*1024).
Dual monitor work in CLONE MODE but not in extended.
Extended mode use 1 monitor or turn to clone mode automatically :/
EXCEPT after a NEW driver installation. So if i want to use dual screen extended mode, i have to reinstall driver each time i boot...
I have use DriverSweeper in safe-mode but this trick don't work for me. I have the last nvidia driver 270 and i have try the 270 beta driver too.
Into game? That work fine (except some artifacts who appear occasionnaly (one time in metro 2033 and one time in battlefield bad company 2) but it's not fine for a new gpu i think :/)
Can you help me to fix that dual screen problem?
2 - SILENCE
My second problem is that i want a silent computer but the fan are too noisy.
Live Update don't find update for my vga bios (currently at 70.24.0A.00.00)
The SN is : 602-V238-16SB1101159115
Here is a link to my BIOS version extract with GPU-Z : http://skarzag.free.fr/bazar/GF114.bin
I don't know if it can help you :p
Thanks for you're help!

there will be a Tool for it avaiable on donation soon at: https://forum-en.msi.com/index.php?topic=148273.0

Two (separate) GTX 580 Twin Frozr OC running too hot?

I just just bought two GTX 580 Twin Frozr II OC. I can't run these in SLI yet but have tested both separately in my PC. Something doesn't seem right in the temps. Both cards when using Kombustor get to 85+ degrees. I was made to believe these cards are meant to be far cooler than the reference design (box states 19C cooler!). I tested the cards separately. Ambient temp is just under 30C.
Here are my relevant PC specs:
Intel Core i7 920 2.67GHz D0
Thermalright Venomous X + Scythe S-FLEX 120mm 1900rpm SFF21G
EVGA X58 Classified E760 Motherboard
Mushkin 6GB DDR3 1600 MHz Redline (998691)
Corsair HX-620W PSU
Lian Li PC-A77B (+ W75BT side window)
Scythe Kaze Master Pro 5.25"
5x Case fans (3 in - 2 out)
Pioneer S16J DVD DL-RW
Western Digital Black 1TB WD1002FAEX
Western Digital Green 1TB WD10EARS
Asus Xonar Xense 7.1
Also, when using one of these cards, it bumps my CPU from 40C to 63C idle!
Funny thing is, my GTX 470 was actually cooler than this and that card was heavily overclocked.

Quote from: hellbent joker on 28-February-11, 05:51:19
While I undertand that you will get different results I still haven't read anywhere on the internet that anybody has claimed a 19c difference with these cards or anything close to it. Have you ? If you have read it somewhere can you please post the links here.
The actual box claims it is 19C cooler than the reference cooler. See MSI's own site: http://www.msi.com/product/vga/N580GTX-Twin-Frozr-II-OC.html
Quote from: Henry on 28-February-11, 08:55:14
Increasing intake will not do you much good, you need to increase exhaust airflow somehow. Exhaust airflow should be greater than intake. A side intake blowing on VGA cards can help but any way you do it exhaust air still needs to be greater than intake air.
This is a good point. I'll be buying some 2200RPM Yate Loons soon from my water cooling set up (will be throttling them to 1200-1600RPM), I will install two of these in my case as a test to see if my temps drop. I'll then install more as intake as well and observe the difference.

Msi GTX 560 Twin Frozr II - Problem

Hey folks,
Im having a problem with my Msi GTX 560 Twin Frozr II video card.
I can't make it work with my monitor, all I get is "No signal detected"
I know the monitor is fine, because I used it as it worked all good when I plugged it into
my laptop. It's a BenQ G2222HDL monitor btw. It has one VGA (D-sub) and one Dvi-D input.
So i've tried all types of cables (VGA, Dvi-D and even Hdmi cables), and
still, can't get no signal. What can I possibly do to make things work?
Also, my computer acts a bit wierd when it's starting up. Usually, I would turn it on, then it would turn itself off really quick. Then I turn it on again,
and it goes just fine and runs smoothly. After I changed the position of some RAM modules
and such, it changed. Now when I turn it on, the fans spin for 1 and there's just a tiny bit of noise until
it turns itself off. Then I turn it on again, and it goes just fine with all fans and stuff spinning.
So, I really need some help!

Cpu - Intel i5 2500k, 3,3GHz, Socket LGA1155, 6MB with Noctua DH-14 CPU Cooler
Motherboard - ASUS P8P67 PRO, Socket-1155, ATX, P67, DDR3, 3xPCIe(2.0)x16, CFX& SLI, SATA 6Gb/s, USB 3.0, FW, BT, EF
Memory - Corsair XMS3 DDR3 4GB 1600MHz CL 9 (2x2GB kit)
Video card - MSI GeForce GTX 560Ti 1GB PhysX, PCI-Express 2.0,"Twin Frozr II", GDDR5, 2xDVI, native-miniHDMI, CUDA, 256bit (GF 114, overclocked to 880 Mhz on the core), (Marketing name; N560GTX-Ti Twin Frozr II/OC)
Harddrive 1 - Crucial Real C300 (64GB - 355/75 Mb/s read/write) SSD
Harddrive 2 - Samsung Spinpoint F3 7200RPM, SATA 3.0 Gbps, 3,5", 16MB Cache, 8.9ms
Chassis - Fractal Define R3 Black Pearl Mid tower chassis (ATX, mATX, mITX) with two 120mm fans
Power Supply - Corsair HX Series 750 Watt Modular 80 plus silver (ATX 12v 63 amp)
Haven't got a chance to install os, but will install Windows 7 64Bit.
The monitor is a BenQ 21,5" LED G2222HDL (1920 x 1080, 5000000:1, 5ms, VGA/DVI-D)
More background info; I build the computer myself. Everything went mostly fine, except for that I had to spend quite a long time to get everything right.
I started the machine, and it all went just fine (except for rebooting and then running smoothly, as it has done ever since). I did the MemOK! test and everything seemed to be fine. But when using the VGA cable that came with the monitor, I couldn't get any signal detected (I used a VGA to DVI adapter to plug the VGA cable into the Msi 560 TI videocard). I used 2 different adapters, but nothing happened. I tried with a HDMI cable, just to test, and that did not work either. Then, I figured out I should order a DVI-D cable.
So I ordered the cable, and went on to plug it into my monitor and my video card, no adapters needed. Still, no signal at all! Tried a different monitor to check if it was the monitor's fault. Nope, still no signal. Frustrated, I used the VGA cable again and tried to plug the monitor into the laptop, which worked just fine. A clear, bright image appeared. But not with my desktop computer with the Msi GTX 560 Twin Frozr II. Nothing works when I plug in the cables etc. No signal at all, although the computer itself seems to run just fine with fans spinning up and the different components making noise etc. Thus, I figured out there probably was something wrong with my Msi Geforce GTX 560 TI Twin Frozr II. Now I dont really know what to do.
Does anyone have an answer/advice/possible solution to my problem? I'm getting a tad frustrated now, seeing as I bought this computer 2 weeks ago and still haven't got to use it yet.

MSI GTX 670 Twin Frozr

MSI GTX 670 Twin Frozr fan seems to make a fast clicking noise when not under load or cold. Have to start up something that's graphics intensive to get it to stop. This clicking noise starts a few seconds after dust off. Anything that I can do from here? Still under warranty.
Great card otherwise.

check if the VGA FANs are touching something

GTX 470 Twin Frozr II fan bearing failing, need to RMA but don't have receipt

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