Guestname coming from session, not from parameter, and it's URL-encoded. Need it decoded.

We have a hosted account for Adobe Connect. When users want to enter a room, they go to a URL like this:
http://connectpro12345678.na5.acrobat.com/rereview/?launcher=false&guestName=John%20Smith
This drops them into the meeting room, but the name is listed under Participants as
John%20Smith
rather than the desired John Smith.
I've determined that the URL-encoded name is coming from the session, because when I deleted the BREEZESESSION cookie and hit the meeting room directly, using a URL like:
https://connectpro12345678.adobeconnect.com/_a963369417/rereview/?launcher=false&guestName =Michael%20Van%20Kleeck
the guest name is displayed appropriately.
How can I force Connect to either decode the guestname or to use the guestname from the parameter, rather than the session?
Thanks!
-Michael

You shouldn't be using the naX.acrobat.com URLs. These URLs are redirecting to the new adobeconnect.com URLs, which may be where you are seeing the issues. You shouldn't need to use your account ID (_a963369417) so your links should look like: http://connectpro12345678.adobeconnect.com/review/?launcher=false&guestName=John%20Smith

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