H.P.ENVY4500 WILL NOT PRINT UNLESS WIRED CONNECTION IN PLACE

Have just purchased H.P. ENVY 4500 and connected to computor using WiFi-no problem.After connction found it would not print from documents etc.Tried to install disc but this would not start so whent into H.P. website for installation.this installed but then said could not install over network.I'm not very techy so this has me baffled.Then decided to wired connection between printer and computer and this works ?? Wife has a laptop using WiFi and printer responds to this just using WiFi.WHY?? Very grateful if someone can give me some idea as what to do.Many thanks. 

Hi @KIP7,
Welcome to the HP Forums!
I understand that your HP Envy 4500 will not print on a wireless network, and I am happy to help!
For further assistance I will need to know: If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
In the meantime, I would suggest to go through this printing guide. Print Jobs are Stuck in the Print Queue. As it addresses the fact that the printer will not print.
Hope this helps, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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