Officejet Pro 8600 Plus will not print but is connected and says that the print job is 100% Complete

Hi All,
I'm printing from a MacBook Pro using OSX Lion. It says that Officejet Pro 8600 Plus is connected and that the print jop is
100% complete except that nothing comes out of the printer. I've done all of the test prints and they've printed just fine.
I tired all of the troubleshooting steps listed on the support guide and still nothing. HELP!

Not a reply but another plea for help.
There seem to be so many people with wireless problems that a) it seems silly to start a new thread and b) which one to enter my own plea.
-Printer bought about 2~3 weeks into Sept 2012
-Installed onto Macbook Pro running Lion (full updated at that time)
-Both wireless scanning from printer to computer and initiated from computer worked fine.
-Printer, with full choice of duplex, layout etc, worked fine. (Even left 5star feedback somewhere!)
-Set up eprint. That OK, too. Fine from iPad2 and SE Arc S printing photos.
-Somewhere along the line it stopped communicating with my MBP
-Out of interest, since there seemed to be no problems with an Acer laptop running Vista, I booted the MBP from an external drive on which I'd done a backup of my 10.6 system iMac (>300Km away: can't try that). Installed HP software from disc. Seemed fully functional. Odd. Very odd.
-Restarting with Lion on MBP, tried again. Looks as if it might work, but loses connectivity. Tried manual address on printer.
-Booting from 10.6 system again, reinstalled Lion on MBP (wondering if conflict between HP and Apple updates)
-Reinstalled HP software from disc.
Still didn't work.
-Brought Lion up to date. Downloaded most recent dmg file from HP. Looked for updates. Have applied firmware update to printer
8600 doesn't list my MBP as available computer to scan to
[But all the test pages done whilst in HP Utility, and others, get sent through]
Am getting rather fed-up with all this; never, ever before have I had so much printer problem.
There seem to be a number of Lion users out there with the same problem. So far -but very infrequently tried- other machines/systems seem OK, therefore I am coming to the conclusion that it is an Apple<> HP conflict. If not sorted soon the printer will be returned as it is not fit for purpose. I'll revert to using my seldom problematic, non duplex A3 Brother.
Hrumph
Please help, someone! Either with a pointer to something I've not yet tried or by analysis and rapid availablity of updated software.
Thanks,
Mike W

Similar Messages

HP Officejet Pro 8600 Plus will not print from my MacAir

I have used my MacAir to print on my HP Officejet Pro 8600 Plus for about 5 months without any problems. All of a sudden my printer will not print. The wireless icon says it's connected to the network. But when I click print it says "looking for air printer" and then "printer not connected". I've repeated the Wizard Set Up for the wireless connection. I've turned the printer and computer on and off. I've even tried printing from my iPhone but it will not find the printer anymore. Please help!

Hello @ladybonds ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
You are saying that you have been printing fine from your computer for 5 months and now your printer says it is connected to the network and your computer says that it isn't.
Have you recently upgraded to Yosemite the new Apple OS? If not what OS X are you using?
Are you sure that the printer and your devices are on the same network?
Does the router give your printer an I.P address?
Let me know these answers and we can go from there.
I worked for HP.

HP Officejet Pro 8600 Plus will not print the attached file in the e-mail

Dear support team,
I have installed the software and setup HP eprint according the manual respectively the advices in HP-Connected however if I send an e-mail to [edited by Moderator] the printer 8600 PRO PLUS will not print the attached file in this case a PDF. But the text inside the e-mail will printed.
Any recommends?
Thank you in Advance.
Best regards
Conny

Hi Conny,
Welcome to the HP Support forums. I understand that the attachment to an email sent to your Officejet Pro 8600 Plus printer’s ePrint email address did not print.
After the PDF didn’t print, did you log into your HP Connected account? I’m curious as to what HP Connected indicated about the print job. I have included the ePrint Job Did Not Print document. It has several causes and solutions as to why the PDF didn’t print.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Officejet Pro 8600 Plus will not copy even after hard reset

HP Officejet Pro 8600 Plus on Windows 8 OS
Will print from computer; will scan documents & save to computer; will NOT copy document on the unit.
Shut down printer; unplugged from wall and back of unit; held on/off button for 60 seconds; plugged back in; started unit.
Placed document on glass; hit copy; hit black; Unit pulls sheet of paper; unit scans document (squeaks while scanning); after period of time, it spits out paper & reads "copy cancelled", but does not clear or return to home screen.
HELP!!
This question was solved.
View Solution.

Hello,
Please check your private message inbox for the reset I'm going to send you.

OfficeJet Pro 8600 plus will not install , msg Call to DriverPackageInstall returns error 5

I get message "Call to Driver Package Install returned error 5 for package -c\Program Files\HP\HP OfficeJet Pro 8600\Drivers Store\Pipeline\hpup\03.inf-Call to Driver Package Install must be a member of th eadministrator group to install a driver package. Laptop is HP, Core 5, running Win 8.1
No security messages arose during very slow install.
Tried several times, tried to download installation package as suggested btroubleshooter but aborted 4 times (4 hours), other downloads had no problem. Tried changing startup as indicated also, did not correct the problem.

Hi Liam,
The installation CD that came with your 8600 will definitely not work with Windows 8.1 and is not same as the latest online download which you will need to install on Win8.1.
Are you running Win8.1 Pro 32 or 64 bit?
Also make sure you select the right model of your Officejet. There are 3 different models.
HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911
HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
HP Officejet Pro 8600 e-All-in-One Printer series - N911
HP Officejet Pro 8600 e-All-in-One Printer - N911a
HP Officejet Pro 8600 Premium e-All-in-One Printer series - N911
HP Officejet Pro 8600 Premium e-All-in-One - N911n
Try uninstalling printer from the control panel and reinstall using the Win8.1 download from the link above.
Thanks

Officejet Pro 8600 Plus will not send or receive fax

I have connected the fax machine to the phone outlet, the fax machine dials to another fax machine, the connection sounds like it is being made (the receiving fax machine sends out a noise signalling that it has received a phone call) and then the HP Officejet Pro 8600 Plus says that is is "Connecting" but no fax is sent. Nor can I receive a fax, even though the phone rings on the Officejet Pro 8600 Plus. The error code I get is Error 388 which is that a communication error occurred during fax transmission. However, this message occurs regardless of the fax number that I send to, and I had the recipient check that the receiving fax machine was working fine for transmittals from others.
Is it possible that the proble is that I cannot send or receive faxes through a digital phone line? That seems odd to me given that almost all phone lines in the modern era are digital. How do I send and receive faxes with the Officejet Pro 8600 Plus if the only phone lines available are digital? Also, 4 months ago, I used the same phone line for the same machine, and the fax function worked, but my phone provider assures me that the only phone lines that they have ever provided are digital.
Thank you.

Hello,
I am sorry to hear you are having issues with the fax functionality on your Officejet 8600 plus. I have found a document that has several troubleshooting steps you can try to narrow down the issue. I know some of these steps you have already done, but there might be a few that you haven't, like there is a HP test fax service you can use to test functionality.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en#N226
Good luck!
I work for HP, However, I am speaking for myself and not for HP

Officejet pro 8600 paper will not feed , Starts to feed and then jams before getting to printer head

officejet pro 8600. Has been flawless for 2 years. Now it start to feed the paper, but jams as the paper goes around to the printer. It seems like the paper goes straight up instead of curving aroun to the printer head.

Hello @ceebrick , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into paper jams. I would love to help.
I would recommend performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then recommend this document on A 'Paper Jam' Message Displays on the Printer.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

OfficeJet Pro 8600 Plus will not print

My Macs running 10.10 are not able to print from my printer. I have reestablished wireless connections and have also ensure the latest updates to the printer were downloaded. Nothing has worked. I have also tried to download new drivers but I cannot download them. After clicking download, the page just brings me back to the select language page. Anyone else have this issue or know how to solve it?

Hello,
Jamieson
HP Support Agent
I have a Macbookpro that stopped printing wirelessly to my HP printer. I tried everything I could think of then an Apple rep worked on it for 45min with no luck. I then followed your suggestions. PRESTO!
THANK YOU!
Neal

Officejet Pro 8600 Plus will not maintain "wired" connectivity

Get a message "Unable to communicate with printer". The printer is direct wired to router, but for some reason will loose connectivity. Rebooting cable modem and router seems to fix for a while. Anyone know of a solid fix to this problem?

Hi,
What operating system you use on your computer? which security programs you use on your PC?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

My Office Print Pro 8600 Plus will not print pdf files sent to it from an iPad using ePrint.

My Office Print Pro 8600 Plus will not print pdf files sent to it from an iPad using ePrint. I just get an error message when I go to the HP Eprint centre. It does print the cover e-mail but nothing else. The attachment is not secure as far as I can see. I have tried sending an attachment from my Mac and that worked fine.
This question was solved.
View Solution.

Hello krnkln3.
Are you trying to send the PDF as an attachment in an e-mail sent to the ePrint e-mail address of the printer or are you trying to print using the ePrint app?
Try sending the same PDF document to the printer's ePrint e-mail address and let us know if that works. If this works but using the ePrint app is not working, maybe the ePrint app is not working fine with this PDF document (it could be due to it's size or something else). Remember that you can always use the e-mail ePrint address of the printer to send PDF documents as the processing is happening at the HP servers and not in your iPad as when you try to send it using the ePrint app.
Cheers!
Wixma.
I am an HP employee.
Say thanks by clicking the Kudos star in the post.
If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.

HP OfficeJet Pro 8600 Plus will print wirelessly but not scan

I have a HP OfficeJet Pro 8600 Plus all in one printer/copier/scanner. It's worked fine for the several months I have had it. But now suddently the computer does not recognize the scanner. I am connected to the device wirelessly and can print but not scan. I haven't been able to figure out why the comptuer recognizes the printer but not the scanner. I uninstalled and reinstalled the device but still no success.
Any ideas how I can get the computer to recognize the scanner? I am running Windows 8. Have not updated to 8.1.

Hello Sarah1234, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scanning issues. I would like to help.
I would recommend powering off your printer and computer. Once they are both down, I would recommend unplugging the power from your wireless router for 60 seconds, and then plugging it back in. Once it has begun broadcasting again, power on your printer and computer.
I would also recommend downloading and running the HP Print and Scan Doctor. Once you have launched the tool, select the 'fix scanning' option.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP officejet pro 8600 plus need to reset, but no screen access due to head error

hi,
I had some HP's 8600 but one of them it is dead as printer and it was replaced.
I need to use it only as scanner (no printing since its problem are the printing heads). The problem I cannot access to the menu through the screen since it is stock with the message mentioning the fail on printing head. The next option it is to watch a demo about heads.
Im trying to access in order to fix a new static ip for the scan.
Is there a way to reset so the printing gets an dhcp ip add? So far the scanner works fine through USB connection.
Thanks in advance

Hello @Rodrigo_cl,
Welcome to the HP Support Forums!
I understand that your HP Officejet Pro 8600 Plus e-All-in-One Printer has encountered a hardware Printhead failure and is not allowing you to scan using a static IP because of this. I would like to assist you today with resolving this issue.
Now, due to the error on the front panel of the printer, you will not be able to perform any resets on your machine. But, if your printer is currently on the network with an automatic IP we can utilize the embedded web server to configure a static IP.
Is your printer currently on your wireless or wired network?
Once I know if your printer is currently on the network, I can guide you towards configuring the static IP through the computer. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Officejet Pro 8600 Plus. No automatic scan menu when documents loaded into the auto feeder?

I have a new Officejet Pro 8600 Plus to replace the L7780 which brought up the scan menu when a document was loaded into the autofeeder. How do I get the ne 8600 to do the same thing. I find that I liked the convenience of the auto menu but it does not come up when I load document(s) to be scanned into the auto feeder. Was this feature left off?
This question was solved.
View Solution.

Hi afredb,
I understand you have a new Officejet 8600 Plus and have some questions about the scan feature in comparison to the Officejet L7780. I will certainly do my best to answer these questions for you.
In testing on our own Officejet 8600, I have found that you would be correct, this is a feature that wasn't transferred to the upgraded machines after they stopped making the L7780. There were a few printers in between the L7780 and the 8600, and they didn't have that feature either. I believe the reasoning behind it was that many people use these printers for copying and faxing as well so having the feeder automatically assume it's going to be scanning would have created extra steps for many others. Hopefully this is only a minor inconvenience and you can still enjoy the printer
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP Officejet Pro 8600 Premium will not copy or scan.

Hello,
I have a HP Officejet Pro 8600 Premium that prints just fine however it will not copy or scan. When I attempt to copy a document it displays Starting Copy... on the printer but will not copy and must be turned off and on to use the printer again. When I attempt to scan it brings up an error box telling me to check all of my network connections.
I have already tried the services.msi fix and have ran hp printer and scannor doctor tool to attempt to fix my problem.
In the services.msi I found that all services dependant on (WIA) were already running and set to automatic.
The scan doctor found that It wasn't communicating with the drivers, which I then reinstalled, and restarted the computer. It then continued to have problems with the drivers and asked me to contact support.
Thank you for your time.
edit: The printer is also running the latest firmware and I have also checked my anti-virus firewall so that it is allowing the printer through network. (note: in attempt to fix the issue i have both a usb and network connection trying to get either connection to work).

Hi-
To make sure I understand this correctly, you are unable to do a copy at the device itself? This should function without the device being connected to a PC at all. if this is indeed the case, it sounds as if this is a hardware issue. I would then check with HP support on your product for warranty repair.
I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.

Officejet Pro 8600 Software Will Not Run

I updated my computer to Windows 7 and installed the software for my Officejet Pro 8600. Setting up and connecting the printer was not a problem. When I went to run the program it would not start. I downloaded the 64 bit program and went through the process of uninstalling the old program and installing the new software. And again, printing is no problem but the program still does not run.

Hi SonnyOhio,
Thank you for your reply.
I would try the following:
1.) Update Adobe. Adobe.
2.) Update Internet Explorer. Download Internet Explorer.
3.) Then try the using the HP software again.
If this doesn't work, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps, and have a great day.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Officejet Pro 8600 Plus will not print but is connected and says that the print job is 100% Complete

Similar Messages

Maybe you are looking for