Had no luck trying to get a bill error fixed.
BT Sport is suposed to be free with bt broadband ( infinity 2 to be specific ) right?
Well I agreed to re-contract 12 months with that starting early feb 2015 with infinity 2 discounted, and paid a years line rental up front to boot and agreed that the package included BT sport for free ( Though i'm expecting to have to pay extra in the comming months for champions league so it should be discounted by £13.50) for 12 months, and that i'd pay £3 a month BT Sport in HD and the £7.45 for unlimited lan line calls.
First 2 bills after the re contract are fine. the 3rd bill i get hit by this unexpected charge.
Recharge: FREE BT Sport PackW7 Feb-4 Apr 15 £ 26.04 We gave you a special offer discount on the full price of the product. We have adjusted the discount because it has either ended or changed
Which I quickly call up about and the customer service agent agrees this is wrong, This will be credited back to my account and count towards my next bill.
Now i'm buzy so i don't always get chance to check everything right away only to find i'm still being charged £6.75 for bt sport which should be free. If i'd have know this was going to happen and agreements would be broken i'd of gone with plusnet and got BT sport with them instead.
I've called again and taled to an indian guy who i'm not sure fully understood what has been happening, trying to get me re-contracted ( and i will be really anoyed if he did that ), but i already did that to get bt sport free. I'm not sure if he fixed it or if i actually have the correct credit on my account from the months i should of been having BT sport free.
I now make it my next account should be £39.54 in credit to go towards my next bill ( which is more than my bill should be), how on earth do i get though to a anyone in customer services that can actually fix this properly, and not just talk a good game, convince me they have fixed it only to find out a month later that it isn't !
Solved!
Go to Solution.
Hi TNT555,
Thanks for posting. I'm sorry there's been a bit of a mess up with the bill etc. I'll be happy to get this sorted out for you. Can you please drop me an email with your details? You'll get the 'contact us' link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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Trying to get a billing issue resolved, getting no...
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Get previous bill date using SQL
Hi,
I am table which holds records for bill generation. I have column name gene_bill_date which is date field and it holds a value the date on which the particular bill was generated.
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How about supplying a phone number and a real person instead of the inpersonal online activity that apparently does not work.Hello Dennis,
please give us feedback, whether you had been successful. If not, maybe we can interest a qualified and educated employee of Adobe's staff.
Nevertheless I normally I would use Contact Customer Care = http://helpx.adobe.com/contact.html, by clicking through the headlines.
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