Half the internet unavailable, i.e. google no, hal...
Hi,
I'm having trouble connecting to most websites google, ebay, saainsbury's, festive-sparkle, but this one is ok, I know through facebook that someone else in the near locality is also having the same issues. Location is Bridgwater Somerset.
1x hardwired pc and 2x Windows 7 laptops & android phones x2 are all having the same issues through wifi.
Thanks Alex
Ps) Black concave fronted home hub, plugged intto test socket.
I created a forum account so that I could post on this issue. I am having what appears to be an identical problem to the original poster (OP), especially not being able to access any sites that link to Google. I even had to use someone else’s computer to register, because the Captcha words were not being loaded into the signup page! I am using Windows 7, with a fixed Ethernet connection to a BT Home Hub 5 (Type A). What is particularly relevant is that I also live in Bridgwater, Somerset, though I am not a neighbour of the OP. However, having seen the recent post about their proximity to the BMW garage, I can confirm that I also live within 2 miles of there. This problem, therefore, surely cannot be a coincidence. I do not know what cab I am on.
TCP/IP settings
Default gateway: 172.16.15.135
Primary DNS: 213.120.234.22
Secondary DNS: 213.120.234.34
This problem has been ongoing since Boxing Day afternoon, when it suddenly started for no apparent reason. I rang BT Customer Services yesterday (29th December) and essentially got nowhere, as I had already done all the things that they suggested. The woman I spoke to stated that as there was no problem on the line it was not an issue with BT. She basically said it must be a browser problem and advised me to go and find a local technical person to deal with it. This was despite me reading out the original post above to her and pointing out that I lived in the same area. One would have thought that she might notify the technical department to at least investigate this.
Some things are just downright mystifying. I can Ping and Tracert to www.gooogle.com (see below), but my browser (Firefox) just says “Connecting…” for a few minutes if I try to load it there, with the busy icon in the tab, and then gets timed out. I have tried two other browsers (IE and Opera) “out of the box” with no adjustments, but the result is the same.
Pinging www.google.com [74.125.230.113] with 32 bytes of data:
Reply from 74.125.230.113: bytes=32 time=31ms TTL=51
Reply from 74.125.230.113: bytes=32 time=31ms TTL=51
Reply from 74.125.230.113: bytes=32 time=32ms TTL=51
Reply from 74.125.230.113: bytes=32 time=31ms TTL=51
Ping statistics for 74.125.230.113:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 32ms, Average = 31ms
Tracing route to www.google.com [74.125.230.113]over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms BThomehub.home
2 * * * Request timed out.
3 * * * Request timed out.
4 25 ms 25 ms 26 ms 217.41.217.13
5 29 ms 28 ms 28 ms host109-159-245-10.range109-159.btcentralplus.com [109.159.245.10]
6 28 ms 29 ms 28 ms 213.120.182.65
7 28 ms 29 ms 28 ms 31.55.164.107
8 29 ms 28 ms 29 ms 109.159.248.87
9 35 ms 37 ms 38 ms core1-te0-1-0-5.ealing.ukcore.bt.net [109.159.248.0]
10 34 ms 33 ms 33 ms peer3-te0-1-0-11.telehouse.ukcore.bt.net [109.159.254.241]
11 33 ms 32 ms 35 ms 109.159.253.67
12 37 ms 33 ms 39 ms 209.85.244.182
13 34 ms 32 ms 32 ms 72.14.238.185
14 32 ms 35 ms 32 ms lhr14s24-in-f17.1e100.net [74.125.230.113]
Trace complete.
Note that hop 10 is referencing a BT site. At what point does connection stop being a BT issue?
Some sites will load (www.bing.com has no problem), while others may do so after a while, or may do so if I click the “reload” icon a few times. Others will not do so if there are calls to any Google-related site (such as ajax.googapis.com, www.google-analytics.com, www.googletagmanager.com). This includes YouTube, which will not load at all.
One site (The Open University, http://www.open.ac.uk/) will load its main page, but fails to connect when clicking on “Signin”, the url for which is: “https://msds.open.ac.uk/signon/sams001.aspx?nsh=2&URL=http://www.open.ac.uk/”. Apart from being very frustrating, this is particularly puzzling.
A lot of sites appear to finish loading, yet the busy icon (the blue spinning circle) on the page tab continues to revolve for several minutes. Sometimes it eventually stops, sometimes it does not. Some sites are taking much longer to load than normal (the Sky TV guide site took several minutes, whereas it usually takes a few seconds).
I temporarily disabled my firewall/anti-virus (Norton 360), but it made no difference.
I tried another PC, but the result was the same.
I restarted AND reset the BT Hub, but no change. I tried using the old BT hub (a mark 3, I think), but results were identical.
I am not going to go through the whole process of reinstalling Windows, etc, because it takes many hours and I seriously doubt it will make any difference.
BT say it is not their problem, because there is no fault on the line (and the speed is the same too, as far as I can tell). However, there is another person in the house who has a laptop. That connects to a Belkin router, then the line goes to the same telegraph pole and BT cabinet. The difference is that he is on TalkTalk instead of BT. He CAN access Google AND get the Signin page for the OU. BTW, he uses the same firewall as me (Norton 360) with the same settings, so that can't be the problem.
@gg30340: I am inclined to agree that the problem lies with a BT server somewhere.
Your link did work for me eventually, though it took several minutes. I noticed at least three Google sites being referenced during the wait.
UPDATE: I downloaded DNSJumper (http://www.sordum.org/7952/dns-jumper-v1-0-6/) and changed the DNS IPs to the ones suggested by gg30340. Google loads!!!
HOWEVER…
The OU still has the same oddity of not loading the Signin page.
YouTube now loads its home page, but is still “busy” trying to load something after some minutes. I tried loading a user profile and only part of the page initially loaded, whilst it showed the busy symbol again. The page suddenly finished loading after about 5 minutes.
So, the problem is not entirely resolved.
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Question
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