Handling AMC scenario

Dear All ,
Scenario:-
Our customer signs an AMC contract with us for ex. AMC for maintaining computer hardware and networking equipment.
Now once customer logs a call following transaction take place
GOOD RETRUN -->Faulty Material IN from Customer.
EX :Faulty Mother Board From Customer.
DELIVERY CHALLAN--> Repair Material OUT for Customer
Ex: Faulty Mother Board , and some new replaced parts like heat sink, fan, ram.
In above case for repair, we spent repair charges along with any new material needs to be replaced for repair.
Now if AMC is 50000 for year then we donu2019t know how much we have spent on repair against that customer for an year , whether we are in profit or loss and which is very important in preparing proposal for next renewal.
What we want is how to book additional items required for repair and repair charges against the customer and CALL ID and a report which when run for a particular date range gives us information that how much we have spent against AMC.
Please let me know how the transaction should be carried out to handle above process and generate report

Hi!
Add all ChildItems in Delivery Screen with ZeroPrice. so, you wil get the Expense using Profit Center

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Message was edited by: vijaya kumari

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Message was edited by: Michael Appleby

Arihant,
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