Handling returns

Hello Everyone,
I need to confirm the following is the correct process for making a return for defective goods:
1. Need to 1st create a Returns Order.
2. Assumption: customer returns the goods to Company.
3. Credit Memo request raised. Goods is inspected when received.
4. Upon approval, Credit Memo posted to customer account.
So, for a return item, there Must be 2 docs : Returns order and Credit memo request both of which are sales doc types.
Thank you.
regards
Bass
SD newbie

Hello Bass,
Thanks for confirmation.
Here now if you want to supply back replacement for goods recieved back from customer through return sales order.
You can use sales order Type -SD (Subsequent free of charge delivery)
This order can be created with reference to Return Sales order.
You can avoid creatinf credit memo for return sales order and can use subsquent free of charge Document Type sales order to provide replacement to the customer
Note : But here in this case you cannot send invoice to customer as it will be free of charge.
It will be good create new sales order (OR-Order Type) with reference to Return sales order and do the invoicingg activities.
I hope this helps.
Br,
Tushar
Edited by: Tushar Patankar on Dec 24, 2010 11:26 AM

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