Hardware defect on SG 200-08 ?

Hello,
i have a little problem with on SG 200-08 switch. From time to time, the switch restarts, all network connections get lost. And sometimes, some ports of the switch switch of, no network connection on this ports al possible until the next restart. I have not changed the configuration at the times there is a restart.
So, i think there is a hardware defect in this switch. Unfortunately the dealer, from whom the switch was purchased is insolvent. They tell me, the manufacturer of the switch can help.
So, what can i do ? The switch was purchased in October 2012 in germany, so i have still guarantee i think.

Hi Christian, you're correct, the switch has warranty. You should call the Cisco small business support and ask for RMA.
Before doing do, I'd recommend to ensure you're on the lastest software 1.0.6.2 and factory default reset this switch. If the problem persist after then request RMA.
-Tom
Please mark answered for helpful posts

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Hi Christian, you're correct, the switch has warranty. You should call the Cisco small business support and ask for RMA.
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Please mark answered for helpful posts

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The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Hi,
first off, this is by far the best system I have owned so far.
Unfortunately I just got a display defect, I have 2 lines, a red one vertical and a larger white line (varying pixels wide) horizontally running across my display.
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Quote from: dpp_04;33351
Sorry to see this happen on such a great piece of hardware. But it happens to the best of us. I had my GX60 for 3 months before my HDD failed unexpectedly...
This could be a series of things. Could be a faulty panel or something just came loose in the laptop. Hard to say just by looking at it. But it is good you narrowed it down so you know root cause.
The first thing you can try to do is to return it to the store and ask for a new one. Sometimes the retail store you purchase it from has its own replacement policy for faulty products, especially during the early stages of owning it.
Otherwise you will have to submit an RMA to MSI to get it fixed. If the warranty policy is anything like the one here in Australia, MSI should arrange for a courier service to pick it up and send it back to you, free of charge. But I would suggest checking your warranty policy and find out how they handle RMAs in the US. It's possible the RMA policy is different.
Hi,
I just checked with their service hotline. It is a little different here. I am responsible for shipping (incl. costs for package and insurance). It will then take them up to 14 business days to repair it.
They verified that I can remove the hard disk to secure my data and keep it during the time of the repair. It is OK to break the seal (they pointed out that this applies to USA/Canada only) but I will be responsible if I break stuff inside (which makes sense).
So I am rather disappointed that, if I want my $2000 laptop repaired after 10 days due to a hardware defect, I have to pay for that.
I now reached out to the store I bought it from, to see what they can do.
To be honest, if this is their standard policy for repair I will not buy another MSI notebook if the store gives me a full refund. It's disappointing!
NDA

Hardware defect on SG 200-08 ?

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