Have bt gone mad or have the customers

Question

my bill was overdue i admit (very difficult personal circumstances)
after a few calls i managed to speak to someone with some sence,we agreed my bill could be taken in full from my bank on 20th sep 11,wow all sorted,plan now was to call after payment took to set up a new dd as a new bill due early oct and dont want a repeat.
so i check my bank on 20th and low and behold bt have only took £1.36 instead of £260.
no prob will explain to advisor and pay with debit card over phone.
bt not gonna make it that easy silly me,its now saying my calls have been diverted within bt(never heard of this one).
i try just to get past the atomated system so i can speak to a human being,no chance.
after a few attempts i give up and via the automated system pay my bill in full by debit card.
so annoyed i explore other providers through friends and decide maybe to keep my options open until my contract is finished in about 4 weeks,afterall i was late paying my bill (very forgiving nature).maybe i could get a good deal and i had heard about another option i may be interested in through bt.
so first things first decide today to set up the dd and enquire about something else i may be interested in .
only again today(your call has been diverted within bt).
on line it says my bill is paid in full ,the automated service says my bill is paid in full .
why can i still not talk to a human being regarding my account,also cant do the live chat.
so bt have made my mind up for me ,when my contract is up i will go elsewhere.
not everyone can use computers and most people feel better speaking to a human ,its in our nature.
please please please will someone tell the bosses at bt,its good to talk.ha didnt bt use that line in the good old days.
maybe a bt rep would like to talk to me before i migrate with a few of my relatives disgusted like me.
RANT OVER

Answer 1

Hi Granny234,
Thanks for the post and welcome to the forum.  I would be happy to discuss this with you.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
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