Have Premium account but still pay for US calls
I use voucher to buy a premium account and it is successfully activated. But when I use my account to give a call to a US mobile or landline, it still charges me as before. I try to select a country (US) to make free calls under premium account, but when i choose the country and click "Select and Continue", it returns back to the main page, and nothing happens. Still pay for calls. Anyone knows how to solve this?
If you are still under contract, and your old hub still works, the BT have no reason to give you a new one. They don't just give away free kit to existing customers for nothing.
When your contract runs out, you will be in a much better position to haggle. If you threaten to leave, they will make it worth your while to stay.
I must admit I'm puzzled why so many people are desperate to get hold of the new hub. It may be prettier, but with the absence of Broadband Talk, it is less useful to me than my old Hub 1.5.
Similar Messages
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Changed country and don't have access to my purchases
You won't be able to redownload any of your Brazilian purchases, as well as being tied to the account all purchases are also tied to the country that they were downloaded in - you will only potentially be able to redownload them if you move back to Brazil and have a Brazilian billing address on your account. Have you not got copies of them in your computer's iTunes library and/or on your backup of your downloads/library ?
For the magazines, you could cancel them : Manage your auto-renewing subscriptions. -
My brother and I have shared an account for five years, and now that I'm moving out, I want to create my own separate account but still want to be able to play the music I've purchased over five years.
In order to continue to play and sync the music you purchased with your old account, you'll need to authorize your new computer/iTunes library to do so. You can do this by choosing Store -> Authorize This Computer and then entering in your old account credentials.
That's all you should need to. Then just create your own account and start purchasing and using it the same you have with the old one.
B-rock -
My icloud account is not verifying it says check my mail witch I have done and I get a message say your iPhone for has been used to set up and Icloud account but still can not use the icloud can anybody help me.
Be sure you are checking the email account that you used to set up the Apple ID you used to create the iCloud account. Also, be sure to check your spam/junk folder as well as your inbox. The email you should receive looks like the image below. When you get it, click the Verify Now link.
If it still isn't there, try going to https://appleid.apple.com, click Manage your Apple ID, sign in, click on Name, ID and Email addresses on the left, then to the right look for a link to resend the verification email. -
I just got my daughter a new macbook pro. She currently shares my wifes apple id for iTunes on her iTouch. I need to set up an email account for her. Is there any way to set up a new iCloud email account but still use my wifes apple id for iTunes?
No it's not stealing. They have an allowance that you can share with so many computers/devices. You'll have to authorize her computer to play/use anything bought on your acct. You can do this under the Store menu at top when iTunes is open on her computer.
As far as getting it all on her computer....I think but I am not sure (because I don't use the feature) but I think if you turn on Home Sharing in iTunes it may copy the music to her computer. I don't know maybe it just streams it. If nothing else you can sign into your acct on her computer and download it all to her computer from the cloud. Not sure exactly how to go about that, I haven't had to do that yet. I wonder if once you authorize her computer and then set it up for automatic downloads (under Edit>Preferences>Store) if everything would download. Sorry I'm not much help on that. -
i cant remember the answers to my security questions. i have reset my password and added the recovery email account but still cant figure out how to purchase new content. it asks me the same security questions. i also have a temp pin. how do i fix this?
If you've just added an address to your account then it will be an alternate/secondary email address, a rescue email address can only be added by answering 2 of your security questions. If you already had one on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email addressthen you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
After restoring from backup on a new phone (same model, just replacement) all my apps are showing as waiting....I have sync'd but still without any joy - this has been going on for hours
It just means some spammer is using your email address as the sender address for their spam. This is very easy to do - anyone can do it simply by changing the From email address in their email program. It does not mean your account was hacked or you have a virus (there are no current Mac viruses on the loose anyway, nor has there been for years).
There's nothing you can do about it. It can happen to anyone and the spammers will move on to using someone else's email address before long. -
My billing address is correct, but the i keep getting that my security code is incorrect and can't download apps. I have re-entered all of my information in my account, but still get error message. How to over-ride?
If you have American Express, your 4-digit security code is on the front. If you have VISA or MasterCard, your 3-digit security code is outside the signature block on the back of your credit card. It happens to me also.
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hi i was told to come to the support with the error number 16. for some reason my premiere pro stopped working and i am still paying for i but i had to reinstall it, which i dont know how to do though
Hi Omid,
Please refer to the help document below to fix the error 16:
Configuration error 16 | CC, CS
If the issue persists, please contact the support:
Contact Customer Care
Regards,
Sheena -
I have one account, but use it as two for years. One is home, one is work. Recently we upgraded to Windows 7 at work and a new email system. Now I can't download music at work; work tech support can't help but said to use my work email address. Failure.
Could it be a new work firewall associated with the upgrades? How can I resolve this?I have one account, but use it as two for years. One is home, one is work. Recently we upgraded to Windows 7 at work and a new email system. Now I can't download music at work; work tech support can't help but said to use my work email address. Failure.
Could it be a new work firewall associated with the upgrades? How can I resolve this? -
I can't sign into my account, have reset password but still get error message
I can't sign into my account, have reset password but still get error message
Please give full details about your setup and problem, so that we may be able to understand it.
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Wrong phone listed as returned and still paying for returned phone, how did I finally get a credit?
I went to the Rancho Santa Margarita store back in February. On the 16th I switched to the Edge program and added my boyfriend. We bought 2 phones under the Edge, however, we needed to return his phone the next day due to no service at his work.
The sales representative was great and returned the phone, however, on the receipt he listed my phone as being returned. I have been back to the store twice to get it fixed, called them multiple times as well and still no credit for the phone I no longer have in my possession.
I finally did a live chat with a representative online with Verizon and he said he would look into and take care of it. But recently, I received an email from him saying that there is no record that the phone was returned so I would need to go back to the store that apparently won't or can't help me either.
It is obvious that the wrong phone was listed on the return receipt since I am using the returned phone listed on my receipt and still paying for it as well. The other phone I am paying for is not even connected to a phone number. So it should be common sense and obvious that the wrong phone was listed as being returned because how could it be if I am using still using the phone that was apparently returned and it is connected to my phone line.
I have spent hours trying to get this resolved and have now paid $275.12 on a phone that is in Verizon's possession but they won't and/or don't care to acknowledge the mistake on their part of listing the wrong phone returned.
How can I finally get this resolved and get my money back? Any ideas would be greatly appreciated. I have never had bad customer service until now and would hate to cancel my account, but am very close to that point.Ok so I am still perplexed by this situation and why Verizon chooses to ignore my pleas to help me get a refund for a phone that I no longer possess since I returned it to them the next day. I am still having to pay for this phone and am getting extremely upset at this situation.
To make matters worse since I posted about this situation at the end of January, I did have one person contact me from Verizon and ask me for more information. I provided that information and have not heard back as well as now all receipts related to this incident have been removed from my account. Well I did keep a copy of these on my computer and on several zip drives so I still have the proof of them continuing to charge me for two phones when it shows a receipt of one being returned even though they listed the wrong one.
I sure hope this was a mistake and not a cover up to try and eliminate all evidence of this mistake.
Should I go to the better business bureau with this issue? Has anyone else had a similar situation and if so how did you finally get it resolved.
Thank you in advance for your information and suggestions. -
Still paying for CC despite Cancellation!?
Hi there,
I've tried using the Support Portal on the Adobe Website to alleviate my issue, but unfortunately I'm either getting nowhere or just repeating the same steps over and over.
Back in June of this year I had an Adobe Creative Cloud subscription which was due to expire, so I cancelled it after payment was taken just to make sure, and everything seemed fine, however, I hadn't checked my emails for a few weeks and noticed that in July another payment went out for the subscription I had just cancelled a month prior. When checking through my emails I clearly noted the one that stated my account had been altered from Paid to Free, so I'm not sure why my account was changed back when I clearly went through the procedure of cancelling?
I haven’t had a lot of time to mess with all this but I've tried the support portal which explains I just have to go the management page which shows my active subscription plans, but when I click the “Cancel Plan” link, it just shows a pop up linking to the support portal.
Having already mentioned this on the forum I was greeted with a response to do what I just stated above, so I replied with a screenshot of the message that appears when trying to cancel, no answer was given after that, and that was about a month ago.
And again another payment has gone out for this month after an automatic email was sent out when no funds were available to pay for this subscription stating that you are sorry to see me go and that if I don't want to renew I don't have to do anything further.
Can I just have my subscription cancelled permanently? And what can be done about the funds which have been taken out to pay for it? Since...well I don't want to be subscribed and haven't wanted to since June of this year?
CheersHi Mittell22,
There is obviously a problem here if you cancelled your subscription at least 1 month prior before it was to expire. You should contact customer care to have them investigate and to refund you the money that have been taken out from your account. Please do not put this off and take the necessary actions immediately. You should send the screen shot as evidence that you cancelled your subsciption as required.
I hope this help? -
i have a LG BX327 projector which i'm unable to connect to my macbook pro, i have the HDMI, i have the adaptor but still whenever i connect it gives me an error NO SIGNAL!!!
Drrhythm2 wrote:
What's the best solution for this? I
Copy the entire /Music/iTunes/ folder from her old compouter to /Music/ in her account on this new computer. -
Error message tells me I already have an account, but when I sign in, it says I don't.
I try to register for eprint and I get an error message saying I'm already registered. So I sign in and it says I don't. How do I register for eprint? It says I have an account, but I never registered on eprint. I guess at my password and it says they don'r recogize my email and password. I've tried like 12 times and it still doesn't work.
This question was solved.
View Solution.Do you have a Snapfish account? if so, try signing in by clicking on the Snapfish icon underneath Sign In (where it says Sign in with another account).
If you do have a Snapfish account already, AND it still won't let you sign into ePrint with it, go to Snapfish.com login page and click "Forgot Password". This way you can reset it. Once you have reset your password, by waiting for the reset email, then try logging in to ePrint center again by using the Snapfish login.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution
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