Have problem with update AsyncOS

Question

We have proxy ISA 2006
and we have Ironport C150
ISA proxy authenticated users
but when i fill field parametrs user and password
our proxy logs showed not authorize /// user:anonymouse connect to update server.
Im reading about password policy not supprted symbol"#"
help me pls ...

Answer 1

Hello,
I'm not sure what you meant with
password policy not supprted symbol"#" "
is there a # char in your PW or do you mean something else?
A few tips:
1) Did you try to enter your username just plain or in the domainname\userID style? The latter should normally work.
2) Try to use a userID and PW that only exists of "normal" chars (a-z/A-Z/0-9). If you Windows password policy do not allow those simple passwords, get in contact with your NT Adminteam and ask if you can get an exception for a short while. Within that short period you can use a "simple" PW and verify if the complex chars in your PW are the problem or not. (If these chars appear to be the problem, please raise a support case to find out what chars are accepted).
3) make sure you use the correct TCP port for connecting to your proxy
4) make sure the proxy does allow large (enough) files. The Ironport updates can be quite large; some AV scanning add-on products might block this.
5) Ask you proxy admin to check his log files. Maybe some useful info can be found there.
Hope this helps!
Steven