Have to keep re-adding the same contact again and ...

Hi. 
I use Skype regularly for chat from desktop application (version 6.16.60.105) on Windows 7. 
With one of my contacts though, it appears that we "lose" each other after each conversation. 
In other words, her icon appears as a grey, crossed out sign, so I need to keep sending requests to add her as a contact. 
Neither of us can understand why this is happening, and it seems to be only with one contact. Is there a known issue here? 
Thanks

please help let me know when it is solved.
[e-mail removed for privacy and security]
skype: [Removed for privacy]

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