Having lost my password, et al., I obtained a new one successfully, but now when I tried to make a purchase, I was asked for my Security Code. How do I obtain a new one since I have lost all my iPad documentation?
Having lost my password, et al., I obtained a new one successfully, but now when I tried to make a purchase, I was asked for my Security Code. How do I obtain a new Security Code since I have lost all my iPad documentation? Thank you, Dzurek123
That refers to the 3 digit security code on the back of your credt card, not a security code for the iPad.
Similar Messages
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I have redeemed my iTunes giftcard (which was accepted without verification; it only needed my password)
However when I tried to make a purchase, I am required to verify my identity, and thus I cannot use the giftcard which I HAVE REDEEMED. Is there any way I can un-redeem it? I am currently trying to enter all of the possibilities for my questions, and my iPad is new, so the serial number is not registered with my account. According to support, no purchases have been made in my account, so I can't verify my identity through credit card. Please help!~You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
If you just want to have the card un-redeemed, use the form.
(123638) -
Trying to purchase Josh Grobans net download,get a redeem screen asking for gift card or code, I have credit on account also a credit card on file no code
I would suggest contacting itunes support as it tells you to do.
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I restored my ipod to its orginal settings and checked for it to be backed up. When it was done restoring i tried backing it up and it said to enter the password. I didn't know if it was my itunes password or what so i entered several and it said they were all wrong. So which password is it?
Is this the error message that you see?
"Disk cannot be read from or written to" error syncing iPod in iTunes.
If nothing else works, you could try a format of the iPod in Windows. A full format does a check and remap of bad sectors on the iPod hard drive, and you would need to restore the iPod as normal (using the iPod updater) afterward. This can also work when the iPod is recognized by the computer, but not by the updater. It's usually a last ditch troubleshooting effort.
First, put the iPod into forced disk mode.
See: How to put the iPod into disk mode.
On your PC, go "my computer" and right click on the iPod, then choose "format". Ensure the settings are at "default" and that "quick format" is not checked. Now select "format". It will take a while, but when that's finished, restore the iPod using the updater.
If you need to, reset the iPod to exit disk mode. -
?
Select None for payment method > iTunes Store: Changing account information
If None is not available > Why can’t I select None when I edit my payment information?
Yes, you can redeem an iTunes gift card for current purchases.
How to Redeem iTunes Gift Cards and content codes
And you can check the balance of a redeemed card > Account Home - Apple Store -
I have a new iphone 5 and although I had a little trouble downloading all my apps and music, I did this successfully but now when I connect to my itunes, itunes doesn't see it and also bluetooth doesn't seem to be working.Can Anyone help?
Hey leafxxx,
Thanks for the question, and welcome to Apple Support Communities.
The following resource provides troubleshooting steps if your iPhone is not displayed in iTunes when connected:
Apple - Support - iPhone - iTunes Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/itunes/
For more detailed instructions, see this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Enjoy your new iPhone 5!
Matt M. -
I tried to buy an app and itunes keeps asking for a security code. What is a security code? I only have a password! And ID
Are you using a credit card?
http://store.apple.com/au/help/payments#creditus
Security codes
The credit card security code is a unique three or four digit number printed on the front (American Express) or back (Visa/MasterCard) of your card. -
i used an apple account of a friend to download apps to my iphone, the account then closed, now when i tried to update apps i download it from my account or i buy it using my account, its says that i have to put the password of my friend account, and if i want to update any app i downloaded or buy from my i have to delete it and download it again.
what can i do??As far as I know you should be prompted for the password for an account that 'owns' one of the apps that requires updating.
If all of the apps with updates are linked to your account and that is the account that is now logged in, then you could try a reset and see if that helps : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot. -
On my new iPhone, at the Apps store, I tried to make a purchase, the popup screen shows my Apple ID and asks for my password, but no keyboard appears so that I can enter the password. How do I get the keyboard to appear??
On your iPad, delete the existing account then sign back in with the new ID and password.
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I don't know what I downloaded that caused the problem, but now when I try to make a new folder on the desktop of my new Windows 7 computer, I have only the following choices: Shortcut, Bitmap Image, Contact, Microsoft Word Document, Journal Document, Microsoft Powerpoint Presentation, Text Document, Microsoft Excel Worksheet, and Briefcase. No new folder choice. Anyone have any ideas how I can correct the problem?
This support forum is for Firefox related issues. The volunteers on this forum can only help with Firefox issues.
Please consider contacting another support service like [http://www.ask.com/answers/browse?o=0&l=dir&qsrc=321 Ask.com].
Sorry. -
Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase) I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I have itunes 9.2.1 (4) and when I go to make a purchase it keeps timing out does anyone know how to fix this?
Hi Beege140,
I have an article for you that will help you address this launch issue with iTunes:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden -
i have purchased a iphone 4s second hand used and when i tried to update its software, it is asking for apple id . i dont have contact with the person to whom i have purchased this device now what should i do
You can't do anything. You have encountered the activation lock. Unless you have some sort of contact with the previous owner you have bought a very expensive paper weight.
You can find out more about activation lock from Apple's site here: Find My iPhone Activation Lock - Apple Support -
I changed my mailto: to yahoo mail but now when I click an email link it has the mailto: and the subject both in the To: part of the email. I have to delete the incorrect data out. How can I fix this?
Firefox sent an email to me to confirm that I had asked the above question. The email had a link to click. When I clicked it from Firefox, nothing happened. Then I opened IE, signed into Comcast, opened the email, clicked the link, and it brought me here.
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I have an iTunes credit but when I try to make a purchase it uses my debit card instead. How do I change that?
Hi Mrshfall,
If your iTunes credit doesn't appear to be applying correctly, you may find the following article helpful:
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
Regards,
- Brenden
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