Having problems with my Microsoft Word 2011 for macbook

Hello,
Every time I open up the Microsoft work 2011 on my macbook this error message keeps showing up.
"The Open XML file Normal.dotm cannot be opened because there are problems with the contents of file name might contain invalid characters (for example, \ /)."
And then right below it, it says: Details: No error detail available
So now my questions is why is it doing that? And can you please help me and tell me step by step on what I need to do.
Also is their a refresh button for Microsoft Word for a macbook?

You would be better served if you asked questions about Word for the Mac on a different forum:
http://answers.microsoft.com/en-us/mac/forum/macword
This forum is for PC based IT users and not too many PC users are familiar with the Mac. I happen to be one that is however.
George Summers has already suggested renaming your Normal template, but first I think you should remove any prior version of Office for the Mac (if there is one) that is on this machine. There are ways to have multiple versions of Office on the same machine,
but if you don't really need the prior version you should remove it.
Create a new user id on the machine and open Word from it. Hopefully you don't get the same error message. Then go to Word > Help and run the Check for Updates function until it tells you that your software is fully updated. Finish up by running the Disk
Utility app located in Applications/Utilities and Repair Permissions on your Primary Drive, which is usually Macintosh HD. Then restart your system.
Login under your user id and before starting anything use Finder>Go>Go to folder... and paste this string into the text box.
~/Library/Application Support/Microsoft/Office/User Templates and in there should be the Normal.dotm template. If it is not there look for it as George as pointed out from Word>Preferences>File Locations and remove it. It should be in
the User Templates folder and if it is in a different location this can be causing the problem, which can be fixed but for now, your objective should be to get Word running as Microsoft had expected to run.
When you are done with this, post your update on the Answers forum that I shared with you and mark this thread as closed.
Kind Regards, Rich ... http://greatcirclelearning.com

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