HCM Performance Review  - How to clear user setting 'personalizations'

Experts,
We have disabled the ability for a user to select User Settings in the Performance Review by setting the following parameter :
WDDISABLEUSERPERSONALIZATION in HRHAP_MAIN_DOCUMENT Parameters
This successfully removed User Settings (right click, User Settings) as an option for our employees when displaying their performance review.  We had an issue with users Hiding comments sections so the user setting option was removed.
Since the setting has been removed, the user cannot "Discard" the personalization settings they have made. 
In the past, we have  cleared user's personalization settings in the MSS Portal via System Admin - Support - Portal Content Directory - Personalization cleanup, but this does not seem to clear the setttings made in the Web Dynpro application.
Do any of you have suggestions ?  Thansks much for your insight !
Chris Thomas
Duke University and Health System

This issue can be resolved using the following:
b. Go to transaction SICF and follow the path to make sure this service is active.
sap/bc/webdynpro/sap/wd_analyze_config_user
Chris

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