HDCP Problem.... Unhappy Customer :(
Well, I have always been happy with Apple products... Until now
Got my shiny new AppleTV, all excited to use it, got my daughter excited to rent a movie for her and blammo! Error!
"This content requires HDCP for playback. HDCP is not supported by your HDMI connection."
The problem is, my TV does in fact support HDCP via HDMI.
I spent an hour on the phone with Apple Support. I was told it is either my TV or my HDMI cable. So I call Panasonic (TV model: PT-50LCX63) and they tell me that if the HDMI connection is displaying a picture, then the TV is fine and it must be the cable...
So of course I head over to BestBuy and get myself the best darn cable they have (well just about). I did not spend the extra $$$ on Monster cables but I did by a good HDMI cable which says it supports blueray and all that jazz so it should work, right?
Nope.
Hook it up, fire up the AppleTV, link up with my macbook to access a movie I bought from iTunes and get the same freakin' error!
Now what?
If it's not AppleTV, not my TV and not the cable, what then? Me?
I can access music, movie previews all the menus, but not movies...
Do I just return the thing and give up?
Am having the same HDCD problem on Netflix, am using a 2 year old Samsung 40" 720p LCD, model LA40S71BX connected directly to the ATV via HDMI.
My HD cable box and HDX Media centre play just fine via HDMI, Netflix gets stuck with the HDCP error, sometimes it plays the first 2 seconds of video before showing the error.
I have tried all the steps outlined below:
Recycle power on both devices, in all possible combos: Failed
New $25 HDMI 1.3b HDCP compliant cales: Failed
Swapped the cables with 3 other HDMI cables: Failed
Set 'Energy Saving' option on the Samsung to 'Off' (worked for some): Failed
Reset Apple TV: Failed
Am calling the Samsung service tech to take a look, its still under extended warranty...hopefully there is a solution. If something else worked for someone please do post!
Message was edited by: KayBee
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