Helix freezes when resuming from sleep mode

Every time I close the lid, the Helix enters sleep mode. Then, when I reopen it and enter my password, the computer freezes, most often taking me to the Photos app. In order to resume work, I have to use the Power button to shut down and restart. Very frustrating -- can't even walk across the room with the lid closed without having to restart, often losing whatever I was working on. Any ideas?

Hi Yvonnerose,
Thank you for the reply!
1) Update your bios and update the Intel Management Engine firmware to the latest. Below is the link to enter the downloads page and download latest application accordingly, please click on "Select Product" then in "QUICK PATH" enter the MTM no. select the exact model.
http://support.lenovo.com/en_US/downloads/default.page#
2) if issues still persist, please check the installed RAMS or he secondary RAM installed as in some cases it has been found cause the interruptions. If the system is shipped with dual memory try running with only one RAM first to check if problem still persist.
3) If both of the above fails please contact nearby Authorized Lenovo service support teams, they will able to advise according on the next course of action.
Hope this helps.
Best regards,
Hemanth Kumar
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youngunix wrote:
cfr wrote:
What does "every OS" include? Just thinking if it includes something like Windows, say, that would point to something rather different than if the problem only manifests in Linux.
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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Hello all,
System Specs(Desktop):
uname: Linux 3.10.10-1-ARCH #1 SMP PREEMPT 2013 x86_64 GNU/Linux
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Last edited by youngunix (2013-09-15 03:33:48)

youngunix wrote:
cfr wrote:
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Message Edited by retro74 on 07-05-2008 08:50 AM
Solved!
Go to Solution.

Unfortunately I could not fix the problem so I wiped my system and loaded all new drivers before I found this posting.
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Thanks for posting this information in this forum. You just saved me a couple thousand dollars!
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1. www.apple.com/feedback
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Helix freezes when resuming from sleep mode

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