Help & advise needed on pdf conversions

this is loans [email protected]
i signed with teh enw password. However, I cannot see to be able to convert pdf file to ms word.  I am a subscriber and ahve done it for alst few month.  Why am I not able to do ti now?
thanks

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Similar Messages

  • Help with configuring docx - PDF conversion needed

    Hi all,
    Problem is: pdf is created but it is not pdf, files are just renamed to .pdf
    I have following environment
    - centos 5.6
    - WLS 10.3.5.0
    - UCM 11gR1-11.1.1.5.0-idcprod1-110413T184243 (Build:7.3.2.182)
    - IBR Version:11gR1-11.1.1.5.0-idcprod1-110413T184243 (Build:7.3.2.182)
    - Enabled PDFExportConverter on IBR.
    - Checked "Convert to PDF using PDF Export" on "primary web rendition"
    - Configured IBR to convert doc and docx files to pdf.
    When i checkin new docx, following data is written to agent log:
    Log entry for conversion job '77':
    Starting to convert: Input File = '/opt/middleware/user_projects/domains/wcs_domain/ucm/ibr/vault/~temp/itdl267tempitlocal16200/77/881.docx' Output File = '/opt/middleware/user_projects/domains/wcs_domain/ucm/ibr/vault/~temp/itdl267tempitlocal16200/77/itdl267hki000884~1.docx' Conversion Type = 'Word' Content ID = 'ITDL267HKI000884' Title = 'test444'
    Info     11/1/11 8:27 AM     Log entry for conversion job '77':
    Started PDFExport step.
    Info     11/1/11 8:27 AM     Log entry for conversion job '77':
    Creating PDF
    Writing PDF Export resource file.
    Launching PDF Export
    Info     11/1/11 8:27 AM     Log entry for conversion job '77':
    Step PDFExport completed.
    Info     11/1/11 8:27 AM     Log entry for conversion job '77':
    Success
    Conversion history says Success.
    However, the file is not converted to pdf, it is only renamed to .pdf. If i download the file and rename it back to .docx it opens in office just fine.
    Thank you in advance,
    -hk
    Below is also the console output of operation:
    refperformance/6     11.01 08:27:23.609     IdcServer-4768     job progress for: 77 -- accepting job
    refperformance/6     11.01 08:27:23.611     IdcServer-4768     job progress for: 77 -- putting in preconversion queue
    refinery/6     11.01 08:27:23.686     IdcServer-4769     entered m_postConvertedJobsTable edit with action: COPYJOBS; on jobID:
    refperformance/6     11.01 08:27:27.904     Job_77_itdl267tempitlocal16200     job progress for: 77 -- starting conversion
    refsteplogic/6     11.01 08:27:27.905     Job_77_itdl267tempitlocal16200     Loading data for step: PDFExport
    refsteplogic/6     11.01 08:27:27.905     Job_77_itdl267tempitlocal16200     Secondary Conversion step: PDFExport
    refinery/6     11.01 08:27:27.906     Job_77_itdl267tempitlocal16200     starting conversion: WORD; is subconversion: false
    refinery/6     11.01 08:27:27.907     Job_77_itdl267tempitlocal16200     Script: TRUE
    refinery/6     11.01 08:27:27.907     Job_77_itdl267tempitlocal16200     Evaluated to: TRUE
    refinery/6     11.01 08:27:27.907     Job_77_itdl267tempitlocal16200     Script: ExecuteSubconversion<$subConversion="MSOffice",msOfficeApp="WORD"$>
    refinery/6     11.01 08:27:27.907     Job_77_itdl267tempitlocal16200     Evaluated to: ExecuteSubconversion
    refsteplogic/6     11.01 08:27:27.909     Job_77_itdl267tempitlocal16200     Loading data for step: ExecuteSubconversion
    refsteplogic/6     11.01 08:27:27.909     Job_77_itdl267tempitlocal16200     No timeout name was passed....using: DefaultTimeout
    refinery/6     11.01 08:27:27.909     Job_77_itdl267tempitlocal16200     Starting step: ExecuteSubconversion
    refsteplogic/6     11.01 08:27:27.909     Job_77_itdl267tempitlocal16200     Loading data for step: ExecuteSubconversion
    refsteplogic/6     11.01 08:27:27.909     Job_77_itdl267tempitlocal16200     No timeout name was passed....using: DefaultTimeout
    refinery/6     11.01 08:27:27.910     Job_77_itdl267tempitlocal16200     Script: ignoreStatus
    refinery/6     11.01 08:27:27.910     Job_77_itdl267tempitlocal16200     Evaluated to: ignoreStatus
    refinery/6     11.01 08:27:27.910     Job_77_itdl267tempitlocal16200     Script: <$subConversion$>
    refinery/6     11.01 08:27:27.910     Job_77_itdl267tempitlocal16200     Evaluated to: MSOffice
    refinery/6     11.01 08:27:27.910     Job_77_itdl267tempitlocal16200     starting conversion: MSOFFICE; is subconversion: true
    refinery/6     11.01 08:27:27.910     Job_77_itdl267tempitlocal16200     Script: TRUE
    refinery/6     11.01 08:27:27.910     Job_77_itdl267tempitlocal16200     Evaluated to: TRUE
    refinery/6     11.01 08:27:27.911     Job_77_itdl267tempitlocal16200     Script: ExecuteSubconversion<$stepsToWebviewable="MSOfficeToPostscript, PostscriptToPDF, ExecuteSubconversion<$subConversion='CreateThumbnail'$>", subConversion="UniversalConversion", supportsOIX="true", supportsXX="true", supportsOO="true", supportsIX="true"$>
    refinery/6     11.01 08:27:27.911     Job_77_itdl267tempitlocal16200     Evaluated to: ExecuteSubconversion
    refsteplogic/6     11.01 08:27:27.911     Job_77_itdl267tempitlocal16200     Loading data for step: ExecuteSubconversion
    refsteplogic/6     11.01 08:27:27.911     Job_77_itdl267tempitlocal16200     No timeout name was passed....using: DefaultTimeout
    refinery/6     11.01 08:27:27.911     Job_77_itdl267tempitlocal16200     Starting step: ExecuteSubconversion
    refsteplogic/6     11.01 08:27:27.911     Job_77_itdl267tempitlocal16200     Loading data for step: ExecuteSubconversion
    refsteplogic/6     11.01 08:27:27.911     Job_77_itdl267tempitlocal16200     No timeout name was passed....using: DefaultTimeout
    refinery/6     11.01 08:27:27.911     Job_77_itdl267tempitlocal16200     Script: ignoreStatus
    refinery/6     11.01 08:27:27.911     Job_77_itdl267tempitlocal16200     Evaluated to: ignoreStatus
    refinery/6     11.01 08:27:27.912     Job_77_itdl267tempitlocal16200     Script: <$subConversion$>
    refinery/6     11.01 08:27:27.912     Job_77_itdl267tempitlocal16200     Evaluated to: UniversalConversion
    refinery/6     11.01 08:27:27.912     Job_77_itdl267tempitlocal16200     starting conversion: UNIVERSALCONVERSION; is subconversion: true
    refinery/6     11.01 08:27:27.912     Job_77_itdl267tempitlocal16200     Script: TRUE
    refinery/6     11.01 08:27:27.912     Job_77_itdl267tempitlocal16200     Evaluated to: TRUE
    refsteplogic/6     11.01 08:27:27.912     Job_77_itdl267tempitlocal16200     processing Direct PDF Export
    refsteplogic/6     11.01 08:27:27.912     Job_77_itdl267tempitlocal16200     PrimaryWebviewable is 'ExportPDF' with current stepsToWebviewable set '' setting subConversion to 'Direct PDFExport' and setting conversionSet to 'true'
    refsteplogic/6     11.01 08:27:27.912     Job_77_itdl267tempitlocal16200     XML rendition steps not defined
    refinery/6     11.01 08:27:27.912     Job_77_itdl267tempitlocal16200     Script: <$include universal_conversion$>
    refinery/6     11.01 08:27:27.912     Job_77_itdl267tempitlocal16200     Evaluated to: ExecuteSubconversion
    refinery/6     11.01 08:27:27.912     Job_77_itdl267tempitlocal16200     
    refinery/6     11.01 08:27:27.912     Job_77_itdl267tempitlocal16200                    
    refinery/6     11.01 08:27:27.912     Job_77_itdl267tempitlocal16200               ,
    refsteplogic/6     11.01 08:27:27.913     Job_77_itdl267tempitlocal16200     Loading data for step: ExecuteSubconversion
    refsteplogic/6     11.01 08:27:27.913     Job_77_itdl267tempitlocal16200     No timeout name was passed....using: DefaultTimeout
    refinery/6     11.01 08:27:27.913     Job_77_itdl267tempitlocal16200     Starting step: ExecuteSubconversion
    refsteplogic/6     11.01 08:27:27.913     Job_77_itdl267tempitlocal16200     Loading data for step: ExecuteSubconversion
    refsteplogic/6     11.01 08:27:27.913     Job_77_itdl267tempitlocal16200     No timeout name was passed....using: DefaultTimeout
    refinery/6     11.01 08:27:27.913     Job_77_itdl267tempitlocal16200     Script: ignoreStatus
    refinery/6     11.01 08:27:27.913     Job_77_itdl267tempitlocal16200     Evaluated to: ignoreStatus
    refinery/6     11.01 08:27:27.913     Job_77_itdl267tempitlocal16200     Script: <$subConversion$>
    refinery/6     11.01 08:27:27.913     Job_77_itdl267tempitlocal16200     Evaluated to: Direct PDFExport
    refinery/6     11.01 08:27:27.914     Job_77_itdl267tempitlocal16200     starting conversion: DIRECT PDFEXPORT; is subconversion: true
    refinery/6     11.01 08:27:27.914     Job_77_itdl267tempitlocal16200     Script: true
    refinery/6     11.01 08:27:27.914     Job_77_itdl267tempitlocal16200     Evaluated to: true
    refinery/6     11.01 08:27:27.914     Job_77_itdl267tempitlocal16200     Script: PDFExport, ExecuteSubconversion<$subConversion='CreateThumbnail', supportsIX='true'$>
    refinery/6     11.01 08:27:27.914     Job_77_itdl267tempitlocal16200     Evaluated to: PDFExport, ExecuteSubconversion
    refsteplogic/6     11.01 08:27:27.914     Job_77_itdl267tempitlocal16200     Loading data for step: PDFExport
    refinery/6     11.01 08:27:27.914     Job_77_itdl267tempitlocal16200     Starting step: PDFExport
    refsteplogic/6     11.01 08:27:27.914     Job_77_itdl267tempitlocal16200     Loading data for step: PDFExport
    refinery/6     11.01 08:27:27.915     Job_77_itdl267tempitlocal16200     Script: onErrorFail, producesRequiredWebviewable
    refinery/6     11.01 08:27:27.915     Job_77_itdl267tempitlocal16200     Evaluated to: onErrorFail, producesRequiredWebviewable
    refinery/6     11.01 08:27:27.916     Job_77_itdl267tempitlocal16200     export parameter 'preferoitrendering' was overridden with value: false
    refinery/6     11.01 08:27:27.916     Job_77_itdl267tempitlocal16200     export parameter 'dbshowheadings' was overridden with value: false
    refinery/6     11.01 08:27:27.916     Job_77_itdl267tempitlocal16200     export parameter 'defaultmarginbottom' was overridden with value: 1440
    refinery/6     11.01 08:27:27.916     Job_77_itdl267tempitlocal16200     export parameter 'defaultheight' was overridden with value: 11
    refinery/6     11.01 08:27:27.916     Job_77_itdl267tempitlocal16200     export parameter 'timezone' was overridden with value: 0
    refinery/6     11.01 08:27:27.917     Job_77_itdl267tempitlocal16200     export parameter 'watermarkpath' was skipped, no value set
    refinery/6     11.01 08:27:27.917     Job_77_itdl267tempitlocal16200     export parameter 'ssdirection' was overridden with value: AcrossandDown
    refinery/6     11.01 08:27:27.917     Job_77_itdl267tempitlocal16200     export parameter 'ssshowgridlines' was overridden with value: false
    refinery/6     11.01 08:27:27.917     Job_77_itdl267tempitlocal16200     export parameter 'compress' was overridden with value: true
    refinery/6     11.01 08:27:27.917     Job_77_itdl267tempitlocal16200     export parameter 'dolinearization' was overridden with value: false
    refinery/6     11.01 08:27:27.917     Job_77_itdl267tempitlocal16200     export parameter 'defaultwidth' was overridden with value: 8.5
    refinery/6     11.01 08:27:27.917     Job_77_itdl267tempitlocal16200     export parameter 'embedfonts' was overridden with value: true
    refinery/6     11.01 08:27:27.917     Job_77_itdl267tempitlocal16200     export parameter 'defaultmarginleft' was overridden with value: 1440
    refinery/6     11.01 08:27:27.917     Job_77_itdl267tempitlocal16200     export parameter 'usedocpagesettings' was overridden with value: true
    refinery/6     11.01 08:27:27.917     Job_77_itdl267tempitlocal16200     export parameter 'defaultmarginright' was overridden with value: 1440
    refinery/6     11.01 08:27:27.917     Job_77_itdl267tempitlocal16200     export parameter 'defaultmargintop' was overridden with value: 1440
    refinery/6     11.01 08:27:27.917     Job_77_itdl267tempitlocal16200     export parameter 'dbshowgridlines' was overridden with value: false
    refinery/6     11.01 08:27:27.917     Job_77_itdl267tempitlocal16200     export parameter 'fontdirectory' was overridden with value: /usr/share/fonts/msttcorefonts/
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     export parameter 'exportstartpage' was overridden with value: 1
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     export parameter 'ssshowheadings' was overridden with value: false
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     extra px parameters: null
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     contents of /opt/middleware/user_projects/domains/wcs_domain/ucm/ibr/vault/~temp/itdl267tempitlocal16200/77/px.cfg
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     maxssdbpageheight     0
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     exportendpage     0
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     watermarkiotype     unix
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     defaultmarginright     1440
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     ssshowgridlines     false
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     mimeheader     standard
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     enablewatermark     false
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     outputid     FI_PDFA
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     timezone     0
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     fallbackformat     FI_TEXT
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     ssscalexhigh     1
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     tempdir     /opt/middleware/user_projects/domains/wcs_domain/ucm/ibr/vault/~temp/itdl267tempitlocal16200/77/
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     ssscalepercent     100
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     readbuffersize     2
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     dolinearization     false
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     graphicoutputdpi     72
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     graphicheightlimit     0
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     dbshowheadings     false
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     lzwcompression     enabled
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     compress     true
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     defaultmarginleft     1440
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     jpegcompression     enabled
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     defaultinputcharset     utf8
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     ssdirection     AcrossandDown
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     dbfittopage     NoScaling
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     embedfonts     true
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     watermarkposition     offsetfromcenter
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     horizontalpos     1440
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     defaultprintfontface     Arial
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     whattoexport     all
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     graphicwidthlimit     0
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     defaultprintfonttype     0
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     verticalpos     1440
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     tempbuffersize     2048
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     defaultprintfontheight     20
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     dbshowgridlines     false
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     usedocpagesettings     true
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     defaultmargintop     1440
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     ssscalexwide     1
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     defaultmarginbottom     1440
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     preferoitrendering     false
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     mapbuffersize     8192
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     showhiddenssdata     no
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     unmappablechar     0x002A
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     ssfittopage     NoScaling
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     isodateformatting     no
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     fiflags     SCCUT_FI_EXTENDEDTEST
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     fontdirectory     /usr/share/fonts/msttcorefonts/
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     exportstartpage     1
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     watermarkscalepercent     100
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     ssshowheadings     false
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     maxssdbpagewidth     0
    refinery/6     11.01 08:27:27.918     Job_77_itdl267tempitlocal16200     watermarkscale     ScaletoPercent
    refinery/6     11.01 08:27:27.919     Job_77_itdl267tempitlocal16200     Launching exsimple with: /opt/middleware/user_projects/domains/wcs_domain/ucm/ibr/vault/~temp/itdl267tempitlocal16200/77/881.docx /opt/middleware/user_projects/domains/wcs_domain/ucm/ibr/vault/~temp/itdl267tempitlocal16200/77/itdl267hki000884~1.pdf /opt/middleware/user_projects/domains/wcs_domain/ucm/ibr/vault/~temp/itdl267tempitlocal16200/77/px.cfg
    refinery/6     11.01 08:27:27.919     Job_77_itdl267tempitlocal16200     working directory: /opt/middleware/Oracle_ECM1/ucm/idc/components/ContentAccess-linux/linux/lib/contentaccess/
    refinery/6     11.01 08:27:27.919     Job_77_itdl267tempitlocal16200     There are 3 environment vars set for this process
    refinery/6     11.01 08:27:27.919     Job_77_itdl267tempitlocal16200          LD_LIBRARY_PATH=/opt/middleware/jrockit_160_24_D1.1.2-4/jre/lib/i386/jrockit:/opt/middleware/jrockit_160_24_D1.1.2-4/jre/lib/i386:/opt/middleware/jrockit_160_24_D1.1.2-4/jre/../lib/i386:/opt/middleware/Oracle_ECM1/ucm/idc/components/EmailMetadata/lib:/opt/middleware/Oracle_ECM1/ucm/idc/components/NativeOsUtils/lib/linux/7.2.1.0:/opt/middleware/Oracle_ECM1/ucm/idc/components/SiteStudio/lib:/opt/middleware/Oracle_ECM1/ucm/idc/components/SiteStudioPublisher/lib:/opt/middleware/patch_wls1035/profiles/default/native:/opt/middleware/patch_oepe1050/profiles/default/native:/opt/middleware/patch_ocp360/profiles/default/native:/opt/middleware/jrockit_160_24_D1.1.2-4/jre/lib/i386/jrockit:/opt/middleware/jrockit_160_24_D1.1.2-4/jre/lib/i386:/opt/middleware/jrockit_160_24_D1.1.2-4/jre/../lib/i386:/opt/middleware/patch_wls1035/profiles/default/native:/opt/middleware/patch_oepe1050/profiles/default/native:/opt/middleware/patch_ocp360/profiles/default/native:/opt/middleware/wlserver_10.3/server/native/linux/i686:/opt/middleware/wlserver_10.3/server/native/linux/i686/oci920_8:/opt/middleware/wlserver_10.3/server/native/linux/i686:/opt/middleware/wlserver_10.3/server/native/linux/i686/oci920_8:/opt/middleware/Oracle_ECM1/ucm/idc/components/ContentAccess-linux/linux/lib/contentaccess:/opt/middleware/Oracle_ECM1/ucm/idc/components/ContentAccess-linux/linux/lib/contentaccess/
    refinery/6     11.01 08:27:27.919     Job_77_itdl267tempitlocal16200          GDFONTPATH=/usr/share/fonts/msttcorefonts/
    refinery/6     11.01 08:27:27.919     Job_77_itdl267tempitlocal16200          PATH=/opt/middleware/Oracle_ECM1/ucm/idc/components/ContentAccess-linux/linux/lib/contentaccess/
    refinery/6     11.01 08:27:27.919     Job_77_itdl267tempitlocal16200     min time = 120000
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