Help! CS6 not holding preferences

I have CS6 8.0.1 running on an iMac with OSX 10.8.2. We just bought both the iMac and CS6 about a month or so ago and ever since then I haven't been able to get CS6 to keep the preference when I shut down my system for the weekend or if InDesign crashes. It keeps my personal work spaces but every Monday morning I have to go into my preferences panel and put everything back to where I want it (units of measure, bleed prefs, spell check etc..). I have been setting my prefs just like on older versions of CS but to no avail and haven't noticed anything wierd happening with Photoshop or Illustrator just seems to be InDesign.
Also, several times I have even had to go back and enter my serial key just to get it to open. I haven't had to do this with any other CS6 program - just InDesign.
This is the only version of CS that I have on this machine (seeing how it's new). I also run an older G5 that has all previous versions of CS (except 5 or 5.5 - we have an older iMac for those versions). I also run CS5 for my home version and have not had any problems with it.......... Help...... I have looked around online and can't really find anything that deals with this issue. Any help would be great.
Have a blessed day.

Well, it's now May and we have been busy at work and haven't had time to post on this issue anymore. I uninstalled all 3rd party plugins but to no avail. I am still having this same issue. I have also tried all of the above mentioned. The only thing that I haven't done yet (and may do this weekend) is uninstall/reinstall..... Anyone else having this issue?

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Not Holding Preferences

Every time my computer is re-started (either from restart or from being off) the preferences do not hold and the icons and shuffled to a different place on the desktop. This has been going on since I installed my new MacPro in December but I can't stand it anymore. The most notable is the view goes from list to icon and the dates get changed from not using the relevant date to using it.
Does anyone have a clue?

Well, it's now May and we have been busy at work and haven't had time to post on this issue anymore. I uninstalled all 3rd party plugins but to no avail. I am still having this same issue. I have also tried all of the above mentioned. The only thing that I haven't done yet (and may do this weekend) is uninstall/reinstall..... Anyone else having this issue?

Help Viewer not coming up.

"Mac help" will not hold. It blinks on for a short moment and disappears. (This may have started happening after I downloaded an update of Adobe. Adobe seems to have taken over my computer, and I am not sure what that is all about. And am not sure it has anything connection to the problem.)
From researching on this site I get the idea that the problem could be corrected it I moved to a higher 10 level (I'm at 10.2), but I did that once before and found out my speech recognition program was not compatible, so have come back to the 10.2. The "Help viewer" has worked fine for four years.
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Hi sammyg!
Yes if your speech recognition app is not compatible there's not much that can be done about upgrading. Your help should work on Jaguar. It might be time to repair permissions or do a verify/repair disk. If Help Viewer is not working for any app then it must be something with it. Try posting in Mac OS X v10.3 Panther & earlier as you will probably get more assistance there for your problem.
Reg

When I close Photoshop CS6, the following message appears: "Could not save Preferences because the file is locked, you do not have necessary access permissions, or another program is using the file.

When I quit Photoshop CS6, the following message appears:
" Could not save Preferences because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder."
If I try to change the Workspace in PS6 from Essentials to any other Workspace, the following messsage appears:
"Could not apply the workspace because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder."
I have checked the Sharing and Permissions section of the "Get Info" panel accessed from the Finder and I have set Read and Write Privileges for my user account for Photoshop CS6. System and Admin are also set to Read and Write.
I have a MacBook Pro with OS X Version 10.9.5 and have all available updates for Photoshop CS6, Lightroom 5 and Bridge CS6.
I tried uninstalling the program and downloading it again and reinstalling, but nothing changed.
Can you help?
Thanks,
cjpnm

You may get better help in Photoshop General Discussion
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll
If FINDER means Mac, read below (and try to give more information when asking a question)
Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0

Audition CS6 Help menu not working

I have downloaded Audition CS6. When I go to 'Help' i get error 10. Is there no help file with the trial?

Hi All,
I found this on the web and it works!
<http://forums.adobe.com/message/4417566#4417566> CS6 Help Menu Not Working
This does not apply to one application, but is a suite wide fix.
I had been running the CS6 Master Collection trial download version and the help menu, specifically the online "Help" and "Support Center" listed on the main help menu dropdowns of all applications within the suite, was not working, able to connect, or an error that the folder did not exist (apparently corrupted).
Once I just got the CS6 Master Collection (DVDs) I uninstalled the trials, then installed the hard copy version, with the normal reboot in between. The Help menus still did not work.
This is what I'm running. : Windows 7 Pro 64-bit
I called Adobe support and the following was my solution for both my desktop and netbook with this problem.
1.    Close all running Adobe applications.
2.    In the directory C:/Program Files (x86)/Adobe/ Delete the "Adobe Help" folder.
(C:Program Files (x86)/Adobe/Adobe Help/)
3.    Reboot
4.    Then go to Adobe.com/support/chc/   (this is the "community help center")
5.    Click under "Step 2" the "Install Now*" button.
6.    On one of the windows that open there is a Preferences drop down menu. Select the one that allows online help connection as well as local.
7.    Click "download" to begin the folder download. The downloaded folders are more than 1 GB for the CS6 Master Suite help files. Watch at the bottom left of the download window to see the small progress meter.
8.    Once done, reboot.
My CS6 Master Collection help menus throughout were fixed by completing the above.
Thanks Tom! ...at Adobe support for this fix procedure.
I hope this helps someone else out there.
This does not apply to one application, but is a suite wide fix.

PSE 10 and Adobe CS6: When running silent install help is not working afterwards

Hello,
I'm not sure if this is the correct forum. If not: Please help me find the correct one.
I have a big issue with Adobe CS6 (and former versions like Photoshop Elements 10): When installing it from DVD running GUI everything is working fine afterwards. If I install e.g. Photoshop Elements 10 using "Silent Installation" help is not working afterwards. It states that it cannot locate the URL. I have not installed AIR and also do not plan to install it.
I have 'played' a little around with Common Files\Adobe\helpcfg and help directory. Now at least I do not get an error message but still it's not the online help which opens in the browser but the web page that is defined as 'home'.
The same I see now in Adobe CS6. I have e.g. packaged After Effects and Illustrator and when deploying it I'm not able to open help as well and I fear that this is the same issue.
Has anyone deeper knowledge about how "helpcfg" is working? Any example files? Any other help appreciated as well.
Kind regards
János

@hannilator Have you checked the exceptions folder contents for instructions on how to push to logged off computers? Here's what I get when I package CS6 (DesignWebPrem) and excude AIR/CHC:
After you have deployed the package, separately install the products in the exception folder.
IMPORTANT: Before you install the products in the exception folder, refer to the following Adobe Knowledgebase article for information on installing these products and configuring the settings correctly:
http://www.adobe.com/go/aamee_exceptions
NOTE: The installation commands provided below will work when the user is logged in to the client machine where the package is being deployed. For the scenario where the user is not logged in, prefix the following string to the command:
sudo launchctl bsexec `ps auwwx |grep [l]oginwindow | awk '{ print $2 }'`
As an example, here is the command to install "Adobe AIR" when the user is not logged in to the client machine (assuming Adobe AIR is part of the package):
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###################################### Command to install Adobe Dreamweaver Widget Browser ######################################
Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer -silent -eulaAccepted -programMenu WidgetBrowser.air
###################################### Command to install AdobeHelp ######################################
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DW CS6 Help is not installed, Mac, USA?

How can I get DW help installed?
I had Dreamweaver CS4, now bought CS6, which I installed last night. There is no option for installing help but DW says it is not installed.
Tried opening dreamweaver_reference.pdf online in Safari, saved the file Acrobat can open the pdf. I need to use help whether I am online or offline. It would be nice to launch it from within DW.
Message was edited by: Wholeo, got PDF downloaded

Thanks for the confirmation. I did manage to get a pdf that Acrobat opens. It is for the cloud (12.1) version and doesn't match my non-cloud version. I'm also puzzled why Safari can't "Save As" the pdf that I'm looking at online. I will keep looking for the DW 12.0 version of pdf help.
I can see that Adobe wants us to see the latest and greatest help and not be mired in outdated help on our offline computers. But the way the community help is structured for me is bizarre. I'm always getting an answer for a different product or version. I haven't learned how to keep the online help focused.
For a simple example, I don't want borders around my images. I see there is a CSS path of defining borders. But at the moment I just want to put "0" in the Properties box for my image. But there is no choice for border. Even when I edit the code and the img has the border attribute, it doesn't show in the Properties box. But the PDF help says it is.
OK, I'm just building up to blow the new software frustration tank overflow valve. I suppose and hope that in two minutes I will find some icon or clue as to how to reveal desired properties.

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KPanthen, Albany, NY

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Ever since I updated InDesign CC (2014) approximately 22 days ago... I CANNOT get the welcome screen to not come on at the launch on InDesign. I set the preferences in InDesign to NOT show the welcome screen upon launch, but it will NOT hold the preferenc

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The new CS6 Help is harder to use. What happened?
I tried to search for ~CS6 looks~ but I don't get AE CS6 results. Same for ~CS6 3D~. That could cramp my style, or maybe some others. Help is not so useful if you can't search it!
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webite: AE Portal
http://provideocoalition.com/index.php/ryoung

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The direction Abobe has taken with the CS6 product documentation is worrisome:
Since when does a product ship before a manual has been completed? Apparently that's since CS6. Once again, if the manual isn't ready, the product cannot ship. Be glad it's CS6 and not your car.
What we have since CS6 is a form of release notes where differences between versions explain what has changed.
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The pdf "Help and tutorials" seems to have become a pdf bundle of the Adobe help webpages. It's probably cheaper to produce and it shows.
I have the impression that in some cases, tutorials will replace written manual texts. Sometimes, I do not want to sit through a video tutorial but use the manual to quickly search and read my information. That is what manuals are for.
If this is the aspired state of the "Adobe Help Manager", I have to conclude that it has absolutely no added value to me.
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Help! CS6 not holding preferences

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