HELP! I'm pretty sure I have a virus. everytime I shut down my mac and open it the background changes. the only thing i've downloaded was a software upgrade. I just recently got this mac so have no idea how to fix it. Please somebody help me!!
I have just recently got a Mac, didn't buy an anti virus or anything because the store man said it wasn't necessary.
After two weeks of use this update software notification kept poping up, so I did and now everytime I turn my Mac on the background changes.
I've heard that this is how the Mac viruses start, I'm very new to this please somebody tell me how to fix it!!
There are no viruses for osx.
You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.
Similar Messages
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i am trying to install itunes on my computer which is running windows 7, sp1, 64 bit. i get the message 'THIS INSTALLATION PACKAGE COULD NOT BE OPENED.VERIFY THAT THIS PACKAGE EXISTS, ETC'. any ideas how to fix?
thanks jakeHello tcampbell1549,
Thank you for using Apple Support Communities.
For more information, take a look at:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Have a nice day,
Mario -
I have tried restoring factory settings and loading the preferences I saved before updating the OS.
Neither of these methods have any effect.
The ipod also seemingly prevents you from restarting the ipod using the earlier OS software when resorting from recovery mode.
Any other ideas?
Cheers
Dan- Downgrading the iOS is not supported by Apple.
- When restoring to factory defaults/new iPod fails to resolve a problem that indicates a hardware problem and an appointment a the Genius Bar of an Apple store is in order. -
I've tried turning iMessage on and off, his son has deleted his iCloud account in suspiscion that that was the cause of the problem, etc.
We've been texting for months without problem. This morning his son texts me, "Good morning," and then his father replies into our thread, "Good morning to you too!" I checked my contact, and I never had his father's email account before nor was his email a part of his son's contact. Please help me to stop him reading our messages. Thank you.You don't necessarily need to change the Apple ID for iMessage, in Settings > Messages > Received At > On each device have them uncheck any number/email that does not belong to that device
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Hello - new to mac - bought a used Mac OS X 10.6.8 - I'm set up as admin yet can't seem to remove or edit the home file (john's computer with the home icon). Anyone know how to do this?
Message was edited by: macmom7Before following these steps, you may wish to back up your important data.
For Mac OS X v10.5 or later
Enable the root user.
Log in as root.
Navigate to the /Users folder.
Select the Home folder with the short name you want to change, and rename it just like you would rename any folder. Keep in mind that the shortname must be all lowercase, with no spaces, and only contain letters.
Use the Users & Groups pane (Accounts pane in Mac OS X v10.6.8 or earlier) in System Preferences to create a new user with the Account name or Short Name that you used in the previous step.
Click OK when "A folder in the Users folder already has the name 'account name'. Would you like to use that folder as the Home folder for this user account?" appears. Note: This will correct the ownership of all files in the Home folder, and avoid permissions issues with the contents.
Choose Log Out from the Apple menu.
Log in as the newly created user. You should be able to access all of your original files (on the desktop, in Documents, and in the other folders of this Home).
After verifying that your data is as expected, you can delete the original user account via the Users & Groups pane (Accounts pane in Mac OS X v10.6.8 or earlier).
Disable the root user
http://support.apple.com/kb/HT1428 -
In my email all the messages from one person bunch together and I would like to separate them. I have done this before on my iPhone but just recently got an iPad and its doing it on this, so does anyone have any ideas how to fix this issue?
Settings >> Mail, Contacts. Calendars >> Organise by Thread. Switch to OFF to see every individual email in the Inbox.
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My wife and I own an iMac (April 2011) and just recently got iPhones. We share one iTunes account (mainly for our uploaded music from CD). Do we each need to have our own iTunes account? What about iCloud? We want to utilize the same Calendar/Contacts
JoeyV325 wrote:
Is there a way to move music/apps from one ID to a new ID?
No.
One of you create a new AppleID and one use the existing AppleID.
But you can still use the items in each iTunes library.
Create separate computer logins for each of you.
This will give you each your own data. Contacts, calendars, photos, etc. (and your own iTunes library). -
Recently Got a Mac Book and was wondering if there is any software that Apple recommends to import my music/pics/video from my Iphone onto my computer. I no longer have the previous computer and if I sync my Iphone I'll lose everything.
This is the iTunes for Windows forum...
You should be able to:
Backup the device to the new windows installation
Transfer your purchases into a newly authorized library
Recover any other media using third party tools as suggested in this post from forum regular Zevoneer
Restore the device from the backup
This process should switch the association of the device to the new library, preserving the data and settings in your apps.
May also be prudent to attempt a backup to iCloud directly from the device before you start... Settings > iCloud > Storage & Backup > iCloud Backup > On. It won't save any media but it would preserve the general account settings and documents in case anything goes wrong while you are trying to extract your other data.
When you get it all fixed, make a backup! (Windows tip). For a Mac use Time Machine or Carbon Copy Cloner.
tt2 -
I just recently got my I phone five and none of my sounds are
working as to ringing notifications etc.
what can I do to fix this please help meYou are sure the mute switch is not on?
The mute switch is at the left side above the volume buttons. If it's red/orange then mute is on. -
iMovie'11 is programed to come with all macs. I just recently got mine fixed and it's not on there anymore. How do I get it back on my mac?
KarenHimmel,
iMovie ’11 is not programmed to come with all Macs — it didn’t come with my Mid 2010 MacBook Pro.
Presuming that your Mac is newer than mine, have you checked to see if you can download iMovie ’11 gratis from the Mac App Store? -
Is it possible to have 2 icloud accounts on one pc? My wife and I have 2 separate itunes accounts and we have different music stored on our iphones. She just recently got an IPAD and I will be getting one soon. We would like to share ibooks purchased from itunes. If she stored it them on icloud, can I download it onto my ipad?
How to use multiple iPods, iPads, or iPhones with one computer
http://support.apple.com/kb/HT1495
How To Best Use and Share Apple IDs across iPhones, iPads and iPods
http://www.nerdsonsite.com/blog/2012/06/07/help-im-appleid-confused/
Cheers, Tom -
i just recently got a new iPhone 4 (my other one had water damage) and the service is all of a sudden terrible and my calls are dropped constantly. This has never happened before. Any suggestions on what I can do? This is really frustrating!
May be your carrier but try a reset:
Hold the Sleep/Wake and Home buttons until the screen goes dark and the Apple logo appears -
Hi..I have just recently got an iPhone and I had installed some apps already but now when I try to install and download any apps it just sits there on "waiting" and will not download.. Im able to erase it but no apps will download now. I have tried logging out of the app store but it still did the same thing. I also tried resetting it and that didn't work either. I've tried everything I can think of but still just sits there saying "waiting." what do I do?
- Maybe here:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
- Try redownloading the app directly to the iPod by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Just got this program , i have tried to combine and save
just got this program , i have tried to combine and save ,
a note comes up the document could not be saved. there was problem reading this document .Hi Bill Eiserman,
Could you please let me know whether you are signed up at "https://cloud.acrobat.com/" using your Adobe ID credentials.
Try saving those files to a different location on your system and check.
You might update the web browser to the latest version or try signing up using a different browser.
Let me know.
Regards,
Anubha -
I just recently got an iPod touch 5 and it won't let me download apps. It says they are free but when I install it , it keeps popping up saying before purchasing I must tap continue to verify my purchase something like that. Idk what to do. !!!!!
Yes. You can set the payment method to "None" once you log into iTunes on your PC/Mac. I have it set up this way.
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