Help! I must be on my 6th box, isn't there any new equipment that is less buggy?
I am on my 6th HD DVR Box at least. It is a 6416. The last 3 shows I have recorded will playback for 5-6 minutes and then jump to the end. Customer support is sending me another box. I asked if there was a newer better box. She said yes but there was some secret way you had to request it online and get on a waiting list. Can anyone assist as I am getting very frustrated with my service.
LG wrote:
I am on my 6th HD DVR Box at least. It is a 6416. The last 3 shows I have recorded will playback for 5-6 minutes and then jump to the end. Customer support is sending me another box. I asked if there was a newer better box. She said yes but there was some secret way you had to request it online and get on a waiting list. Can anyone assist as I am getting very frustrated with my service.
I feel your pain, I went through FOUR 6416's in a one year span (the hard drives kept failing). They are nothing but junk!!!!!!!!!!!! How did I solve it, I finally got a 7232. Is there a Verizon store near you? You can try to take the junk 6416 there and see if they'll give you a 7232. Otherwise you'll have to wait (get on the waiting list asap). I got on the waitng list back in November and finally got the 7232 in February.
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