Help! ID Nightmare!

My 8 year old grandson has set his curve 9320 with a BB ID of a mis spelt email address and has forgotten his password! We can't use the forgot password option as he doesnt get the email.
Can someone help us resolve this mess please? even if it means restarting the process?
Thanks

Hi and Welcome to the Community!
You indeed are in a difficult situation...a "Catch-22" if there ever was one. And the problem with this particular situation is that none of the automated recovery methods can work.
If he has no AppWorld records that he requires to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
But, if he does have AppWorld records that must be kept, then he requires human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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And if you ever get out of this mess, I'd consider one of these...
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http://www.shirt-pocket.com/SuperDuper/
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Quote from: Fredrik on 22-February-11, 20:27:16
Can you ask the obviously very kind servicemen at your store to update BIOS for you.
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"start.facemoods.com" has replaced my NetError page... How do I reset this?
http://start.facemoods.com/results.php?f=5&a=ppcb2&q=hfcx is the new 'net error' page for all my web browsers.
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I know is a PUPSC per Spybot. Another person wrote on Firefox help ...
""PUPSC" is, but it sounds like it is similar to "PUP" which means "Potentially Unwanted Program". These are generally programs which get flagged by a heuristic virus scanner. Heuristic scanners look for programs which exhibit virus like behavior, instead of looking for known viruses. The downside to these, is that they can produce a lot of false positives.
One website that I saw claims that facemoodssrv.exe does a lot of suspicious things:
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* Enables a COM Object/Server on the Local Machine
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* Injects code into other processes
* Performs DNS look ups to resolve URL IP addresses
* Uses rootkit techniques to conceal its presence, interrogation or removal
* Executes a Process
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Your example uses straight text links. Nothing fancy, no complicated JavaScripts are used. Just a lot of manual linking.
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First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help! I am not a technical person, I just want to be able to use Photoshop Elements and ge

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Hi Louise, sorry to hear of your problems. This is not Adobe. We are mainly support volunteers, other users like you, trying to help one another. You need to contact Adobe directly for activation and licencing issues. Click the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on. Don’t let them pass the buck. Stay connected and ask to speak with a supervisor if necessary.
Click here to get help now Contact Customer Care

IPhone 5 and Verizon customer Service Nightmare Please help!

I need help with Verizon customer service. I would like to know if I am being unreasonable. Here is my story. I ordered an iPhone 5 from apple to add to my Verizon account. This will be my fourth line of service with Verizon. I spend over 200 dollars a month with Verizon. I ordered the iPhone on the first day it was available to order. I received my iPhone on Tuesday 9/25/12. The nightmare begins. I call Verizon customer service to activate service. I get bounced from department to department because they are unable to activate my phone. This goes on for about an hour. I then get to a nice young lady that was very friendly and worked hard to try to help me. We spend for hours on the phone speaking to all of her different departments and even calling apple care and apple directly. The problem is Verizon set my new line of service to start in the middle of October. After about 4-5 hours on hold with customer service I am told they can't activate my new phone until the middle of October because when the order was placed they set up my activation date wrong. They went on to tell me they could do nothing more and transferred me to apple as they said only apple can fix the problem. I spend the next two hours on the phone with apple. Apple class all their tech support and calls Verizon back and explains my phone is a working phone and Verizon is the one providing the service so this is definitely a Verizon issue. I am advised by apple that I need to call Verizon back to fix. At this point Verizon is closed as I have been on hold with reps past closing time. I call back to Verizon and get a really helpful customer service rep the next day. Spend two hours on hold with him and he gets my service turned on. He states they should have been able to help me with this yesterday and apologized to me. He advised I would have to call back the next day to change my phone numbers around. Total time invested today 2 hours. Total time invested so far over 8 hours. I call back the next day to get my numbers moved around. Takes about an hour. When we are done I ask if I can get a credit on my next bill for having to spend over 8 hours on the phone to fix Verizon's mistake. I am transferred to a very condescending manager who laughs at me and tells me in essence they don't care about my time. He offers me one day of service credit. I advise him this is unacceptable. He gives me an analogy that this is like me getting my electric turned off for not paying and then wanting a credit for the time it took to turn back on. He even laughed at me on the phone and told me he wasn't going to do anything. When I asked to speak to a higher up manager I was told no. My question is who do I advise to get this rectified, and is it unreasonable to expect a credit when I spent over 8 hours on the phone with Verizon to correct their mistake? Pleas help!

Yes, don't feel it is as black&white as other posters here, but it is impractical.
What is the value of your time for example? If you are not self-employed, were you still being paid during these 8 hours. A court would consider actual economic loss, did you lose money during these 8 hours? And do you/your employer pay customers in similar situations? In my experience, you get credit based on the service (e.g. the 1 day credit) rather than being paid for your time.
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You've checked the purchase history on your account to see what app(s) they are from ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases. And you haven't got any auto-renewing subscriptions : http://support.apple.com/kb/HT4098 ?
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I don't have time for this mess! Monday is the first day of my Nightmare week. That would make this a nightmare in a nightmare. . . HELP!!!

While Starman does his midnight surfing (he probably calls it sleep), allow me to drop in with my 2 cents' worth!
Despite the fact that you seemingly don't actually have Flash installed, as evidenced by those two files not being found (and they should be in the Internet Plugins Folder on your main hard drive, not in the one in your home account), try this:
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iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
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Error signature
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Please HELP!!!
Thanks

b noir...
I uninstalled QT and iTunes but I cannot delete the iPod and itunes folders...
This is the message that I get when I try to delete the iPod folder:
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Cannot delete iPodService.exe. It is being used by another person or program.
Close any programs that may be using the file and try again".
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Make sure the disk is not full or write-protected and that the file is not currently in use".
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Random messages saying Amazon Kindle or Appstore or NFL Mobile has crashed. I never installed or use them so why does this keep happening? Can they be disabled without causing even more issues?
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I have been ready to pitch the phone since this "improvement" was done. I could go back to my old flip phone - didn't have all the features but I never had any problems with it...
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HitCast,
I'm sorry you are having trouble installing the update. I'm surprised that with the steps you have taken, you are still unable to install it. Are you using WiFi? When going to Settings>About Phone>System Updates what displays? If you are in Settings>About Phone, what information displays under Android Version and System version? Generally, if the software is not installing through this path, a master reset would need to be done to help push the update.
AndreaS_VZW
Follow us on Twitter @VZWSupport

Help! Having an email nightmare

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At the moment I can't send emails from this laptop even if I use the mail button. This is new, ever since I updated the software. I get an error message "Cannot send message via the server SMTP.live"
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I've never been able to access email on my iPad, no matter how much I have altered the settings.
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Help! ID Nightmare!

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