Help ! ive formatted my macbook

im now trying to reinstall via the internet and im getting the error "your apple id did not purchess mountain lion."
i have now purchessed mountain lion last night through itunes using my apple ID username and password but im still getting the error ??

Try these two steps right away:
While holding down the option key, start up your MacBook. An icon representing your internal HD should appear, with the name “Macintosh HD” (if you haven’t renamed it). If that happens, then, hold down command-S, and hit the return key. A lot of text will appear, possibly ending with the words “we are hanging here”.
Report back!

Similar Messages

  • Can't format my macbook pro using the instructions on here or google or youtube. Please Help!!

    I'm trying to format my macbook pro using OS X 10.5.8. I've tried all the instructions that I could find, but still no luck.
    Instructions examples:
    1) Go into disk utility and erase the hard drive.
    Problem: when I do that, it doesn't let me because the erase button is in the "greyed", so I can't click on that.
    2) Restart the computer and hold down "c" and follow the instrctions...
    Problem: I did that, but it just restart normally, it doesn't take me to some special screen.
    3) Restart with the Mac OS CD installer and hold down "c" as it reboots.
    Problem: same as number 2.
    4) Restart and hold down "option" - disk utility - erase HD
    Problem: I did that, and the hard drive icon with the arrow pointing up pops up; however, when I click on it, it just boot up as usual, and when I go into disk utility, I had the same problem as number 1.
    This is really frustrating!! Please help!!
    Thanks all!

    Steve_13 wrote:
    I'm trying to format my macbook pro using OS X 10.5.8. I've tried all the instructions that I could find, but still no luck.
    Instructions examples:
    1) Go into disk utility and erase the hard drive.
    Problem: when I do that, it doesn't let me because the erase button is in the "greyed", so I can't click on that.
    That only works for other drives/partitions, you can't format or erase the boot drive/volume/partition obviously.
    2) Restart the computer and hold down "c" and follow the instrctions...
    Problem: I did that, but it just restart normally, it doesn't take me to some special screen.
    No disk inserted, you need a bootable disk to use the c key at boot.
    3) Restart with the Mac OS CD installer and hold down "c" as it reboots.
    Problem: same as number 2.
    Perhaps you held it too late.
    4) Restart and hold down "option" - disk utility - erase HD
    Problem: I did that, and the hard drive icon with the arrow pointing up pops up; however, when I click on it, it just boot up as usual, and when I go into disk utility, I had the same problem as number 1.
    The option key held at boot gives you Startup Manager, which gives you a choice of bootable options provided the boot cd is inserted obviously.
    If you didn't wait for the cd boot option to appear and clicked the hard drive and arrow right away, it's possible you missed the cd boot option as it takes a bit longer to appear on the screen.
    If you went all over the above and can't boot from the 10.5 cd, then what likely occured is your operating system was upgraded to a later OS X version like 10.6 or later and the firmware has been updated to ignore booting or recognizing that 10.5 boot disk as that operating system is now obsolete.
    Another option is your using the wrong 10.5 disk, like it's from another model of Mac with different hardware drivers, thus can't be used on your machine.
    Sometimes the disk is a retail copy, but is only for compatible Mac's that came PRIOR to the release of the retail disk, obviously not for Mac's that came afterwards because of new hardware drivers not on the burned disk.
    If your machine is on 10.4, it might not have enough RAM for 10.5.
    If your machine is on 10.5 now, then you should be able to boot from the disk that came with the machine, unless it's defective, scratched or dirty.
    If your Mac is a Intel processor Mac, then you should be using 10.6 at least now, it's still getting updates to 10.6.8 (not for Safari or Java 6, but you can disable both and use Firefox)
    Usually a 10.5 issued Mac is too old for the later OS X versions of 10.7 and later, perhaps the MacPro tower being the rare exceptions.
    OS X 10.4/10.5 need to upgrade, 10.6.8 ok still
    Also usually a 10.5 era issued Mac is beyond it's end of life stage, likely to die soon and not worth spending great sums of money to upgrade RAM and all software for 10.7 and beyond, your better off buying a new machine for 10.7+ or use it on 10.6.8 max until it drops dead or sell it online.
    You didn't state your Mac's model identifier, it can be gleamed from System Profiler or Apple menu > About this Mac > More information.
    With the model identifier, current operating system version running and the RAM amount installed, we can look up the machine on our database and recommend a course of action or if you cannot install 10.5 on that machine.

  • How to format my MacBook Pro?

    How to format my MacBook Pro? I want to format my mac, help.

    Restart with the Command and R keys held down, use the Disk Utility on the recovery partition to erase the main one, and install a new OS.
    (76312)

  • How to format my macbook pro, without OSX DVD?

    HI , i want to format my macbook pro , want delete everything and reinstall OSX. but i dont have any DVD of it , is there any way to reinstall OSX? i want to empty my macbook and want to install all apps again , as my macbook is too much slow , and battery life is only 3 hour . Its 7 month old , i7 Processor , 8Gb ram .. I visit Apple service center but everyone is dumb there. no one can reply to my questions..  they even dont know how to create hotspot -_- what should i do please help!  love apple but hate their service... and i dont have OSx dvd its 200$ ,, 12000 rupees :O can afford

    i dont have OSx dvd its 200$
    If you are entitled to download Mountain Lion, because you have paid for it or it was on your computer when you bought it from Apple, you can place it on a flash drive.
    http://lifehacker.com/5928780/how-to-burn-os-x-mountain-lion-to-a-dvd-or-usb-fla sh-drive
    And the cost, from the App store when you purchase for the first time, is US$20.00 (twenty).

  • Please help me! My MacBook was stolen along with an external hard drive that had all my photos of my children on them. I hadn't backed to iCloud or backed anywhere else. I am distraught. No find my mac either...help...please...

    Please help me! My MacBook was stolen along with an external hard drive that had all my photos of my children on them. I hadn't backed to iCloud or backed anywhere else. I am distraught. No find my mac either...help...please... Some programmes are still running like drop of and Skype... Is it all over?!?

    Yes, the Old Master file has a folder for each year where I find all photos from that specific year. I am attaching a screen shot of the file.
    In the meantime i have managed to download all photos (it did not download any video files though in mpg, avi, 3gp, m4v,mp4 and mov format) to a new iphoto library. Unfortunately the photos are quite mixed and often doubled up. I ma considering to purchase iphoto library which checks all duplicates in iphoto. this will save me a lot of time. What do you think?

  • Format my MacBook. What happens to Mountain Lion?

    Dear all,
    I think it's time to format my MacBook Pro. It came with OS X Lion, but when Mountain Lion came out I upgraded (and payed for it). Now, if I format my MacBook without DVD, through recovery disk will I be able to get Mountain Lion again? Or do I have to pay for it again?
    Sorry if it's a simple question, but I've tried the web and nothing helped.
    Thanks in advance

    I have hardly ever found a valid reason to reformat a drive in a Mac unless you are selling it.
    What do you think you are going to gain by doing that.
    I am running on an image that was originally Snow Leopard. It was then upgraded to Lion which was upgrade to Mountain Lion. I am having no problem even with three upgrades.
    Allan

  • Error screen after formatting my macbook

    I formatted my MacBook Air a few days ago in order to decongest it because it showed I had barely any disk space left despite me removing almost everything from the computer. Before formatting it, I backed the hard drive up to an external drive in Mac OS Extended (as recommended on a post). After formatting the laptop, I was taken to a menu which had options such as Restore from time machine backup or reinstall the OS etc. I chose to reinstall the OS since the reason I formatted the paptop was because of the issue with disk space, and restoring from the backup will essentially just take up all the space again. After about 4 hours of the reinstallation process, the installation stopped and the computer froze. I decided to restart the computer. The computer did not automatically go back to that menu, so I pressed Cmd + R as recommended online. This took me back to the menu and at this point I needed my computer to work so I may do assignments. I chose to restore the backup instead. After an almost complete restoration, I got an error message stating that the restore cannot be completed. Baffled, I restarted the computer. When I restarted it, it said "the computer was restarted due to a problem" or something along those lines. Since then, right after displaying that message it will give me an error message which I have attached though a picture. Immediately after showing that code, the computer restarts and does the same. Over and over again. I am a student and do not have access to funds or an apple store, which is why I decided to format it myself instead of seeking professional help. Please help me understand what is going on and how I may fix it. Thank you.

    Do a backup. Boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart and select Recovery Volume). Run Disk Utility Verify/Repair and Repair Permissions until you get no errors.  Reformat the drive using Disk Utility/Erase Mac OS Extended (Journaled), then click the Option button and select GUID. Then re-install the OS.
    OS X Recovery
    OS X Recovery (2)
    When you reboot, use Setup Assistant to restore your data.

  • HT3415 Ive formatted my iMac and now the applications disc will not install on my computer

    Ive formatted my iMac as I am selling it on and now the applications disc will not install on my computer.

    Isaac, Two knowledge base articles that may be of further help are:
    Reinstalling Mac OS X 10.6http://support.apple.com/kb/PH6606
    and Reinstalling Application Software that came with Mac OS X 10.6
    Be sure to read them through if you have any further problems.
    Regards,
    Ralph

  • I'm using macbook pro 13 inches,i want to format my macbook because i accidentally installed somethings in my mac and now every time i surf the internet will have many advertisement come out.my mac version is 10.9

    I'm using macbook pro 13 inches,i want to format my macbook because i accidentally installed somethings in my mac and now every time i surf the internet will have many advertisement come out.my mac version is 10.9 and i dont have any dvd for format the mac.please help me to solve .

    If for some reason you still wish to reformat your HDD/SSD, this video will be very helpful.
    Mavericks Clean Install Walkthrough

  • Not able to format my macbook pro

    I am trying to format my MacBook pro i got fail message while installing mountain lion from external bootable external hard drive but setup is not completing when I checked it I found that the OSX not able to unmount the Macintosh HD the mail partition.
    now my laptop is not working at all please help.
    kindly note that my hard disk partitioned to two partitions Macintosh HD and Macintosh HD2  do i need to remove Macintosh HD2 before formatting partition Macintosh HD or what.
    Best regards
    Ahmad M.AL-jallad

    Try connecting the exFAT drive back to the Windows notebook and use the "Safely Remove Hardware" icon in your Taskbar.
    Run a updated malware scan and/or remove any original data and reformat the drive again.
    Your issue doesn't appear to be widespread, so I'm leaning towards something that got messed up somehow.
    Mac's can read/write MBR/GUID and FAT32/exFAT drives, only can read NTFS, so it shouldn't be having a problem.

  • Help me! My macbook pro wont turn on after sudden shutdown error

    My macbook pro 13" mid 2012 wont turn on after a sudden shut down i dont know what happen please help ive tried to reset SMC but it didnt get any better please help me

    Try Resetting the PRAM

  • How to format my macbook pro and I dont have my lion cd or usb stick?

    How to format my macbook pro and I dont have my lion cd or usb stick?

    try this
    http://support.apple.com/kb/HT3294http://support.apple.com/kb/HT3294
    http://support.apple.com/kb/TS4265http://support.apple.com/kb/TS4265
    If you don't have the original PSWD, your beat, so tough if your a kid trying to be a kid

  • Can anyone help me connect my Macbook Air to a SAMSUNG TV.  When I follow the basic instructions (Thunderbolt to HDMI connection) the screen on my computer goes grey and an error message appears inviting me to press any button to restart th

    Can anyone help me connect my Macbook Air to a SAMSUNG TV.  When I follow the basic instructions (Thunderbolt to HDMI connection) the screen on my computer goes grey and an error message appears inviting me to press any button to restart the Macbook.  When I do this nothing happens.  Only when I disconnect the computer from the TV does the Macbook allow me to login. The TV does not receive any signal from the Macbook even though I know the HDI port works fine.  Any ideas what I'm doing wrong?  Do I need to enable something on the Macbook?

    An update...
    I downloaded Apple's (rather large!) list of software updates today, and I was finally able to recognize my iPod again. I did a restore using the iPod updater from 06-2006, and all seemed to work OK. (I'm afraid to try the new one again!)
    Then I tried to re-load my music library from iTunes, and got stuck. It froze up after a while and wouldn't go any further.
    When I disconnected my iPod from my computer, I find 2 podcasts and nothing else, though iTunes told me it had transferred 600+ songs. Those 2 podcasts do play fine, and the basic iPod software all seems to be intact.
    So -- anyone get through this connection problem and have any ideas to share??
    iMac Mac OS X (10.4.7)

  • How to format a macbook pro?

    how do i format my macbook pro?

    What are you trying to format and what have you tried thus far?
    Clinton

  • Need help in formatting the Date - Date does not

    Need help in formatting the Date - Date does not formats and give Not a valid month error in the below scenario.
    select oc.ST_PGM_MGR, r.ag_dnum, get_major_work_type(r.perf_eval_rtng_id) "v_work_code", r.ag_dnum_supp "supp", r.intfinal, to_char(r.formdate,'MM/DD/YYYY') "formdate", to_char(r.servfrom,'MM/DD/YYYY') "srv_from", to_char(r.servto,'MM/DD/YYYY') "srv_to", descript, add_months(to_char
    --- Bellow line of Code on trying to format it to mm/dd/yyyy gives the error
    (r.formdate, 'DD-MON-YYYY'),12) "formdate2"
    from  table REdited by: Lucy Discover on Jul 7, 2011 11:34 AM
    Edited by: Lucy Discover on Jul 7, 2011 1:05 PM

    Your syntax is wrong - look at the post above where this syntax is given:
    to_char (add_months(r.formdate,12), 'MM/DD/YYYY') "formdate2"Look at the formula from a logical perspective - "inside out" to read what is happening -
    take formdate, add 12 months
    add_months(r.formdate, 12)then apply the to_char format mask - basic syntax
    to_char(date, 'MM/DD/YYYY')Compare to your syntax:
    to_char(add_months(r.formdate, 'MM/DD/YYYY'),12) "formdate2"You will see your format string inside the call to add_months, and your 12 inside the call to to_char.
    Good luck!

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