HELP MAC EXPERTS!

Hi. I have a 2011 Macbook pro 13". Im running lion.
I have used Lion for quite a while with NO audio issues.
My problem is that i get no audio when I have headphones plugged in. The internal speakers still work fine tho. All system preferences are correct although in "Audio/Midi" settings my "Master" is greyed out and on 0. I have tried resetting my PRAM and SMC. This is not a Red Light issue either. im completely stuck and in need to fix this ASAP!.
I know the headphones work thats def not the issue. When headphones are first plugged in you can hear the small static at the beginning.
Tried Rebooting, pretty much everything. I've run out of options...HELP!!
Thanks in advance.

Time to call Apple Care if you are still under your one year warranty or have Apple Care Protection Plan.

Similar Messages

Help Mac menu problems

Hello,
I am french, my english is not very well, i am sorry !
I have problems with the Help Mac menu. When I clik or tape a topic nothing is written. i have a white page. what's happened ? Is it erased ?
Help me !
Virginie

Hi Marmotte, Welcome to Apple Discussions.
This is a common issue and usually easily solved.See this FAQ on troubleshooting Help Viewer
-mj
[email protected]

Help Mac Help - "Discovering Your Mac" constantly reloads (flashing...)

The problem:
constant automatic repeated reload of help page
Navigating the Menu to Help > Help Mac gives the "Mac Help" page as expected.
On this page is a link "Work smart, play hard." headed "Discovering Your Mac".
Clicking this link the "Discovering Your Mac" help page appears but is in a state of constant automatic repeated reload (as if the menu View > Reload were being constantly selected).
This iBook G4 12" (MacOS X 10.4.4) is straight out of the Box purchased this week from Computerwarehouse.com.
Main Question:
Is this normal out of the box behaviour that just has to be patched or is this a fault that should prompt me to send back the iBook.
Background:
I bought a Mac for home use because I'm fed up with spending more time configuring Wintel PCs than using them.
Surely a Mac should not do this out of the box - or am I being hopelessly naive.
Comuterwarehouse’s solution:
Purchased from Computerwarehouse (thank god I didn’t buy from PC World).
Removed the cache folder “com.apple.helpui”. This didn’t work. There next suggestion is to update to 10.4.6. I am waiting to do this (they will post me CD since I’m on dialup at home and strict download restrictions at work). After this the suggestion is a complete reinstall.
See http://discussions.apple.com/message.jspa?messageID=2598465 for original post
Have since updated to 10.4.6 using the combo update and the behaviour remains.
Do I realy need to reinstal - I have a funny feeling this behaviour will remain after a reinstall.
Any assistance greatly welcomed.
Thanks in advance.
Doug.

Have updated to 10.4.6
Looked at the troubleshooting HelpViewer link.
Been through as many options as seem related.
The iPhotoPhotocast.plugin is installed. Removing this and the cache files then restarting has no effect.
Have verified the disk.
But the MacHelp page does work when connected to the internet.
MacHelp.help does link to the internet so perhaps updates itself. Do help files update them selves, or is the extra content just held in a cache file somewhere?
What is the latest version of MacHelp.help?
I have version 3000.8 159.6 MB created 26 Aug 2005 23:47
It looks like this gets modified - last modified today 00:24.
How can i reload just this help file.
What is the current version of HelpViewer?
I have 3.0.0 (144.1)
Does help viewer get updated when you do an update? e.g. from 10.4.4 to 10.4.6.
Just noticed 10.4.7 now available - another 65MB download on dial up and Apple refuse to send it on a CD to me.
Would be intereseted in any answers on the help file version and how I get it.
Thanks
Doug.

Looking for Toronto (GTS) based MAC expert... suggestions?

Looking for a MAC expert that can come into by business and assist with all our computers.
We have the need to configure all our computers, place a backup system in place. etc.

These forums are mainly for asking technical questions; Apple does not participate except to occasionally make sure that the ToU are being followed. I believe there is a business section if I'm not mistaken? Ahh, here is a link to the Apple Business Store:
http://store.apple.com/us_smb_78313
You might want to start there; I am sure there'd be resources, but since I've never had the need, I don't know where to find them.

Any Mac expert who can solve my Printing problem? PLEASE HELP!!!!

So I am asking this again... I have a Samsung 4200 SCX Series printer. It was able to print everything properly till the 14th of April when I installed the latest Security update and the thing stopped working after that (When I give a print command, it just Pauses.... Then when I resume it again, it doesn't respond, just stays there) ... I also noticed that the name of my Mac changed to XXX (3) from XXX (2) after that update, so I am thinking it's the culprit here.. I dunno if it's related, but I just thought I put it forward.
I also went to Printer and Fax settings in my System Preferences and reseted my Printer and changed the LOCATION name to the new name but no solution... I tried even installing the drivers manually, but the thing just PAUSES!!!!
And before doubting my printer, I also have Windows installed via bootcamp and the printer works fine with it, it's only the Mac creating an issue.
I got some response of people asking for the log file about it, so I am posting the last 10-20 line...
------->
E [01/May/2010:10:18:36 +0530] CUPS-Add-Modify-Printer: Unauthorized
I [01/May/2010:10:18:36 +0530] Setting SamsungSCX_4200Series device-uri to "usb://Samsung/SCX-4200%20Series?serial=8T67BAIP221002W." (was "file:/dev/null".)
I [01/May/2010:10:18:36 +0530] Setting SamsungSCX_4200Series printer-is-accepting-jobs to 1 (was 0.)
I [01/May/2010:10:18:36 +0530] Setting SamsungSCX_4200Series printer-state to 3 (was 5.)
I [01/May/2010:10:18:36 +0530] Saving printers.conf...
I [01/May/2010:10:18:36 +0530] New printer "SamsungSCX_4200Series" added by "AUTHREF".
I [01/May/2010:10:18:36 +0530] Setting SamsungSCX_4200Series printer-is-shared to 1 (was 1.)
I [01/May/2010:10:18:36 +0530] Saving printers.conf...
I [01/May/2010:10:18:36 +0530] Printer "SamsungSCX_4200Series" modified by "AUTHREF".
I [01/May/2010:10:19:09 +0530] [Job ???] Request file type is application/pdf.
I [01/May/2010:10:19:09 +0530] [Job 1] Adding start banner page "none".
I [01/May/2010:10:19:09 +0530] [Job 1] Adding end banner page "none".
I [01/May/2010:10:19:09 +0530] [Job 1] File of type application/pdf queued by "chintanvora".
I [01/May/2010:10:19:09 +0530] [Job 1] Queued on "SamsungSCX_4200Series" by "chintanvora".
I [01/May/2010:10:19:09 +0530] [Job 1] Started filter /usr/libexec/cups/filter/cgpdftoraster (PID 452)
I [01/May/2010:10:19:09 +0530] [Job 1] Started filter /usr/libexec/cups/filter/rastertoqpdl (PID 453)
I [01/May/2010:10:19:09 +0530] [Job 1] Started backend /usr/libexec/cups/backend/usb (PID 454)
E [01/May/2010:10:19:09 +0530] PID 454 (/usr/libexec/cups/backend/usb) crashed on signal 10!
I [01/May/2010:10:19:09 +0530] Hint: Try setting the LogLevel to "debug" to find out more.
I [01/May/2010:10:19:10 +0530] [Job 1] Backend returned status -10 (crashed)
I [01/May/2010:10:19:10 +0530] Saving printers.conf...
*E [01/May/2010:10:21:41 +0530] Resume-Printer: Unauthorized*
I [01/May/2010:10:21:41 +0530] Saving printers.conf...
I [01/May/2010:10:21:41 +0530] Printer "SamsungSCX_4200Series" started by "chintanvora".
Oh and it's connected via USB, not the network...
It still baffles me cause I have searched and the only people getting this issue are the one's who use a printer via bonjour or online.. I AM USING A FREAKING USB AND IT's NOT PRINTING!!!!
PLEASE HELP if you can... I can't replace my printer or re-install the OS just for this crap...
MacBook Air running on Mac OS X 10.5.8

Hey Rodney, the name changed after I installed the latest security patch... And it's not only me, it's a common problem.. Here check it out...
http://discussions.apple.com/thread.jspa?threadID=2319594&tstart=0
I wish I never installed that security update...
And what exactly does this deleting System pref files does??? What does setting up network again imply... You mean just adding the password and selecting the net name of my wifi don't you?? Cause I would hate to reset all those MAC address and other stuff (I really don't have much knowledge about those so wouldn't like to tamper with those).
Anyways, thanks.

With all the mac experts here, no one can help me with mail?! Geez...

I recently sold my MBP (intel), and have the cloned HD on a FW drive. Unfortunately, I did not export my mail as an archive, from the MBP before I made the clone.
I have a G5 Powermac dual 2.0, that I do not use for mail, and wanted to use my MBP mail in the G5's Mail app.
I tried copying the user/library/mail folder from the MBP's same folder into the G5. This has always worked for me in the past.
When I launch mail, *I see all my messages from the MBP in my G5 inbox, but after a few seconds, a status bar appears in the lower left activity section of the main viewer, and then the messages disappear*. To where, I have no idea. I have re-tried this method many times, clicking on the stop icon in that status bar, but I can't stop it in time before it disappears all the messages. (Where are they, Gitmo?)
I have taken all accounts offline, and disconnected the internet, and that also doesn't help.
I have tried just importing the inbox from the MBP FW clone, and i get a pop-up message in the import window that says,
"Error
No valid Mail for OS X files were found"
Is there an incompatibility between the intel and ppc's Mail architecture, that is responsible for this?
Why do I see my messages for a few seconds before they vanish without a trace?
Is there any workaround for me that I can try?
Obviously I can't reboot my PPC with the Guid partitioned MBP clone...
Can I clone the MBP's GUID format HD clone to a G5 partition in the Apple Partition Map format and make it bootable? Seems like a lot of effort, but I am getting desperate.
I'm tearing my hair out...
BTW, I am getting a new MBP, but as it's a special order, it is going to take a week.
I need to access those messages now! Can anyone help?
Also, when I try importing the entire mail folder, it gives me a choice of everything except the main accounts inbox!
I could choose it's junk mail, deleted messages, it's outbox...
I should also mention both had Leopard 10.5.2
I can also open the individual mail documents in my inbox messages folder, but can't get them into the Mail app. Aaaaarrrghhh.

Well after a day of hair tearing I have finally figured it out.
I found a program called, emix to mbox converter, and I used that to convert all the mail files into an mbox file.
Then I was able to import that, and drag the emails into my .mac inbox.
It's taking a while to transfer them from the import folder to the inbox, but it is working... pheeew!

PLEASE HELP!! (May need super advanced mac experts)

One line sums it up: my MacBook won't start up.
It starts, because there's the "start up tone", or chime, whatever it's called. But after that, there's just this white screen (in the middle of which an Apple logo will appear under normal circumstances) and some noisy beeping. There's a pattern to the beeping: first one is 2 beeps, and then 3 beeps in every 2 or 3 seconds. Plus, when it beeps, the sleep light follows the pattern.
You may think I can boot from the Mac OS Installation Disc, or do a hardware test, or anything like that. I'm sorry, but I can't. I tried, but I can't.
But somehow, just this one time, I got into Target Disk Mode, using my old Powerbook as the host. Backed up everything to an external HD, and then I thought I could erase the HD on my MacBook, and everything would be fine. But the problem is still the same.
Now I can't boot from anything, can't perform hardware test (which I believe is pretty pointless anyway), can't boot in Safe Mode, etc etc. I can't even eject the Mac OS Installation disc because none of keys (including the eject key) have any effect during startup now.
Please help!!!
PS My MacBook is running on 10.5.3, but I think that's irrelevant now, because the HD is blank the moment.

If you cannot startup from the installation disc without the same problem occurring, then it would appear you have a serious hardware problem. The beeping suggests a possible problem with RAM, but generally the normal startup chime is replaced by the beeping. However, you may still have a RAM related problem.
In any event you will need to take the computer in for service. We cannot fix hardware.

Calling all Mac Expert's For your Help!!!

When Logging onto my Mac why do I have to click twice on the icon to open the password box. From the beginning, when ever I leave my Mac for any period of time I log out. It is then set to sleep after 20 min. After returning I touch ESC and the Log on window opens I have the Eagle as my icon on the Log on window. Sometimes it opens the password box after 1 click but 98% of the time I have to click twice. I went to the local Apple store & tried it on there MacBooks and it works on 1 click. They told me that there were no adjustments for this issue and they did not know why this was happening. Any help would be greatly appreciated...
Thank you

Welcome to the forum.
John makes a very good point on actually **** the work vs instructing other on doing it. What is your level of expertise with Photoshop? Image #1 would be rather straight-forward, but probably due to an acetate overlay, or maybe a spill, Image #2 would be a lot more work. I can recommend a couple of good books on restoring older photographs.However, some of the techniques in them are pretty advanced. If one is not already familiar with PS, they could easily be frustrated and lost.
Next, it is not a wise idea to post your e-mail address in any public forum. There are 'bots, that crawl the Internet, just looking for such. If one needs to give access to e-mail, it's best in their Adobe Forum Profile, or listed something like this: infoAThuntphotoDOTcom. The 'bots will not see that, and almost everyone know that AT=@ and DOT=. For you security, you might want to "mung" your e-mail address in a reply to your original post. You cannot edit an original post (but can a reply, so long as no one has replied to you), but the MOD's can do it for you. I would post a reply to your original post, find a way to restate your e-mail address (in case someone has a fix for you), and then report your OP for "Abuse." In that screen's drop-down, choose "Personal Info." That will flag it for the MOD's to correct and save you tons of spam. I'd do this for you, but then if you did not mung the e-dress, others would be lost. That's why I suggest that you do it yourself.
Let us know about your PS expertise, and someone can definitely step you through the processes. If you are not familiar with the program, it'l all be useless jabber.
Good luck, and sorry for your loss,
Hunt

Finder is Whack (Mac Expert Please)

I seem to be having issues with Finder. Is there an expert tech out there that can please advise? I am moving large amounts of data sometime from Hard Drive to Hard Drive, and sometimes within the same Hard Drive, and I would like to solve this issue in a way that makes sense. This has been a problem since I switched back to mac about half a year ago and it continues to present difficulties. It is NOT possible for me to inspect every haystack every time I am trying to move data in order to troubleshoot these error messages. *
I am currently trying to MOVE data from my iDisk to my desktop. I am doing this by selecting the Mac/Command Key /after/ I start to move the selected files. If I select the Command Key /before/ I start to move files, then Finder only decides to take one of the files that I am hovering over when I do the selection (...which is uber annoying).
I am getting the following errors. First I get:
"Copy: You can't copy some of these items because their names are the same as other items on the destination volume, and the volume does not distinguish between upper- and lowercase letters in filenames, do you want to skip these items and continue copying other items?" > Stop or Skip
I select skip, which I assume means that Finder will only move the files that it does not see a CAPS conflict with. 1. However, why is there no option to simply overwrite the existing file with the new file? 2. Why do I get this error when I see that there are files with CAPS but which are named and capitalized in /exactly/ the same way? 3. Why does it say it is a Copy error when I am moving data? Is Finder very specific about this error or is it a little loose as to when it uses Move or Copy (I had thought it was a move because there was no plus symbol shown during the operation...)?
After I hit Skip - at some point through the process I get an error message that says "Finder cannot complete this operation because fileone.pdf is in use."
Does anyone know what exactly has happened at this point?! I have just moved 1+GB of data and I can't figure out if just the files that did not have CAP conflict issues, and UP UNTIL THIS fileone.pdf ALL GOT MOVED - or if just /some/ of the files got moved.
Also, what is the proper way to get out of this cycle and recover from this partial move? I can't reasonably be expected to sit down and open two finder windows and methodically chunk through every single file in these two folder and their subfolders at this point to do this manually. Is there an expert out there that understands how to handle this?
Thanks in advance for any constructive help on this.
- Jonathan

Hi Cap.
Many thanks.
So yeah, my MacPro disk is formatted as Mac OS Extended (Journaled), which I would have to assume the iDisk is formatted as. And since my MacPro must be formatted the same way (I didn't format it) this caps sensitive error seems curious (and/or troubling).
I mean it is not possible that the fact that I have another Hard Drive in my MacPro running BootCamp has caused an issue. Is it possible that running Parallels with XP on the MacPro and Win7 on the MacBookPro has someone gotten Finder confused? These errors complicate life greatly...
Also, do you ever use Target Disk Mode for moving large amounts of data?
I have to move 100 - 400 GB of data back and forth between these two machines and the fact that no Mac Tech can answer whether it is possible to force move data from one hard drive to another (or on the same hard drive) by using the Command Key seems funny. Also, it would be nice if someone could clarify what Finder has done after it says it "can't complete an operation". Does this mean it /partially/ completed it?
I suppose the correct way to get out of this in the future - now that I think about it - is to simply do an Undo to make sure you are back to the previous state and /then/ troubleshoot the listed file...
Again thanks a ton,
Jon

Help Help Mac not working

Ok so recently i updated my mac from mountain lion 10.8 to 10.8.2 and then i installed windows 7 exceptthe windows 7 install failed and gives the the messaging saying that an unexpected error took olace during the process and then it restarts and gives me the exact same message
None of the boot commands are working
But the keyboard can type when i bring up command prompt before the message
Could it be that the keyboard is just asleep on boot ? Is there any way i can fix this i will even buy an external drive if it will work please reply asap
Note : i dont care if i loose anything on the mac i just want it to work again
I would prefer not to go to the store please help i will love yous forever thanks
Also its a macbook pro 13 late 2010

Is it not fixed then?

Help =( Mac got stuck on gray screen

Hi
Update went ok a couple of days ago.
Tonight it suddently got "stuck" and after rebooting it, it is now stuck on a gray screen.
Impossible to reboot from the installation disk or from my Lacie disk or from the HD.
When attempting to reboot from the Leopard installation disk, I then get a message telling me that the Mac needs to be restarted, but when I restart, I get stuck again on the gray screen with the Apple logo in the middle.
I am at a loss as to what to do.
Help, please!!! I am now on a friend's computer to access help. So a quick response from someone would be fantastic.
Anyone?

update on current situation:
i took my macbook to be repaired first thing this morning.
it is apparently a small part that is damaged and therefore preventing the macbook to reboot.
hence why the hardware test indicated that it found no problems and that when attempting to reboot from a disk or a drive, it finds them, but cannot reboot from either.
the part should be here tomorrow afternoon and i should get my macbook back either tomorrow or thursday.
apparently, it is nothing serious and no loss of data should occurr.
but they will only know this for sure once the part has been replaced and they can actually reboot it. they say this is not linked with the leopard update.
just sheer bad luck from a defective part.

Help, Mac Pro wouldn't start now stuck on grey screen

Hi,
My Mac Pro computer wouldn't start up properly. Sometimes I would press the button 30 times and still it wouldn't start.
I have taken it to a Authorised Apple shop and first of all had a new graphics board replaced.
A week later the same problem, it wouldn't start up, some times switch itself off so I took it back to the Apple shop where it turned on perfectly and the tests showed nothing wrong.
Week and a half later it happened again so I took it back and they gave me a new hard drive and memory cage.
Three weeks later, same problem took it back to the store and they found nothing wrong with it so I had to bring it back home.
Worked again for another week and then it wouldn't start a few times so I left it on and it turned itself off.
Today it is starts but gets stuck on the grey screen with spinning wheel and then turns itself off.
Please, please can anybody help. The Authorised Apple shop doesn't know what the problem is so has given up..
Best Regards..

If you unplug it from all power & peripherals like taking it in would do, wait a few hours & plug it back in does it work?
Is there an Uninterruptible Power Supply involved?

Help Mac user help new Vista user - install itunes or not?

Hi,
My friend has a new Vista PC and he's not a skilled user. I'm a Mac person myself. He's having tons of trouble with it and I live 2000 miles away. I'm here on a visit and have been helping him get Flash player and Yahoo IM etc installed.
Is iTunes a simple, painless, installation or does it require troubleshooting? If the latter, then we won't even try. Too little time for anything but install-and-play.
Your advice will be much appreciated.

Our luck will be problems out the wazoo. His PC is brand new and shiny, but working with it is like trying to do eye surgery on yourself without instruments or anesthesia: painful.
Maybe we'll postpone this until I buy him a Macbook later this year.

Help Mac user help new Vista user - install QT Player or not?

My friend has a new Vista PC and he's not a skilled user. I'm a Mac person myself. He's having tons of trouble with it and I live 2000 miles away. I'm here on a visit and have been helping him get Flash player and Yahoo IM etc installed.
Is Quicktime Player a simple, painless, installation or does it require troubleshooting? If the latter, then we won't even try. Too little time for anything but install-and-play.
Your advice will be much appreciated.

Thanks for the link. It's downloading the standalone installer now.
Still need someone to chime in if QT will install without problems on the Vista PC. This bit (with my emphasis) from Apple at the download page isn't encouraging.
Windows Minimum Requirements
A Pentium processor-based PC or compatible computer
At least 128MB of RAM
Windows 2000 Service Pack 4 or XP Service Pack 2
End User License Agreement
QuickTime on VISTA Feedback
Running QuickTime on VISTA? Give us your feedback.
I don't want his PC to blowup before I leave tomorrow.

Help - Mac is VERY Slow for gaming/Video - Etrecheck Report Included

my macbook.
13-inch, Aluminum, Late 2008
Processor 2.4 GHz Intel Core 2 Duo
Memory 4 GB 1067 MHz DDR3
Graphics NVIDIA GeForce 9400M 256 MB
Software OS X 10.8.3 (12D78)
I recently updated to Yosemite and notice a severe drop in my mac functioning. It was getting way to hot and would run very slowly to where it was unusable. So i cleared the HD and reinstalled all the way up to MLion thinking that this would be a good fix for my problems. Well it still is having a very hard time! Games and videos play even worse than before as well as the mac getting super hot. At this point im desperate for my mac and gaming to go back to how it used to be. Any help would be greatly appreciated! Here is the Etrecheck report.
EtreCheck version: 2.1.8 (121)
Report generated February 26, 2015 2:52:08 AM CST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook (13-inch, Aluminum, Late 2008) (Technical Specifications)
    MacBook - model: MacBook5,1
    1 2.4 GHz Intel Core 2 Duo CPU: 2-core
    4 GB RAM
        BANK 0/DIMM0
            2 GB DDR3 1067 MHz ok
        BANK 0/DIMM1
            2 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Replace Soon - Cycle count 858
Video Information: ℹ️
    NVIDIA GeForce 9400M - VRAM: 256 MB
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.8.3 (12D78) - Time since boot: 0:36:21
Disk Information: ℹ️
    FUJITSU MHZ2250BH FFS G1 disk0 : (250.06 GB)
        disk0s1 (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 155.20 GB (110.94 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 94.00 GB (59.00 GB free)
    HL-DT-ST DVDRW GS21N
USB Information: ℹ️
    Apple Inc. iPhone
    Apple Inc. Built-in iSight
    Apple, Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
    Dell Dell USB Optical Mouse
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
    Mac App Store and identified developers
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
User Launch Agents: ℹ️
    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [loaded]    com.valvesoftware.steamclean.plist [Click for support]
User Login Items: ℹ️
    Steam    Application (/Applications/Steam.app)
    uTorrent    Application (/Applications/uTorrent.app)
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.1
    JavaAppletPlugin: Version: 14.5.0 - SDK 10.8 Check version
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         5%    Steam Helper EH
         5%    Google Chrome
         4%    coreaudiod
         2%    WindowServer
         1%    SystemUIServer
Top Processes by Memory: ℹ️
    142 MB    Google Chrome
    79 MB    Google Chrome Helper
    58 MB    WindowServer
    52 MB    mds
    43 MB    Finder
Virtual Memory Information: ℹ️
    1.52 GB    Free RAM
    1.70 GB    Active RAM
    347 MB    Inactive RAM
    455 MB    Wired RAM
    911 MB    Page-ins
    0 B    Page-outs
Diagnostics Information: ℹ️
    Feb 26, 2015, 02:15:26 AM    Self test - passed

how can it still be running just as bad as it did with Yosemite?
Battery Health: Replace Soon - Cycle count 858
https://www.apple.com/batteries/service-and-recycling/

HELP MAC EXPERTS!

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