Help! My computer does not allow me to create new folders

My computer just recently started not letting me create new folders. I do not have Google Chrome. I have Windows XP and have not had any trouble until this point in time. The New Folder option is not even listed when I right-click on the desktop and does not respond when clicked in another folder. I have Norton Security, but it might be a virus...I have no idea what it could be and why it is doing this now. I need help.

Hello Nicole82,
I see that you are having an issue with the creating a new folder option on your computer. This is a weird issue but I have a couple of suggestions that could help.
I would like you to click the start menu and type "desktop" in the search bar under all programs. Select the program desktop and when the page opens there should be a "new folder" option at the top of the screen. Click that option and create a folder. Then go to the desktop and right click and see if you have the option to create new folders.
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