HELP!! My iphone 6 keeps dropping calls and I have a verizon extender

Hi,
My iPhone 6 my Carrier is Verizon my iPhone 6 has been dropping calls I think it’s only when I’m home and also we have a cellphone booster aka Verizon Extender and it does connect to that also but when someone calls me it connects then drops right away and then I try right away to call them back and then the call goes though. I have tried a hard reset on my iPhone 6 I have tried just by turning on and off the airplane mode and I have tried resetting the network settings which I just did. I thought of maybe doing the part when you take your sim card out and put that back in but I have not done that yet! I don't know what to do if this keeps happing it is really annoying! Can you please help me! Thanks Also I have looked online of how to fix it but have not come up with anything yet
How do I stop my iPhone 6 from dropping calls?
Also
my iphone 6 keeps dropping calls and I have a verizon extender and it says that my iphone is on it but it is not working and I have either 2 or 3 LTE bars.
Thanks

Contact the carrier to troubleshoot the issue.

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Yes, I keep my iPhone 5 in the same indoor locations that worked well for LG, and have looked for other "convenient" places to locate them for potentially better reception, with no luck.
I am located in zip code 98663.
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KinquanaH_VZw:
Thank you for the reply to my concerns.
I have not had a trouble ticket created over this problem. Since the iPhone 5 continuously drops calls, I have not tried to call *611 from it due to the long hold times. Early on, I made several attempts from my land line to call the 800-922-0204 number for customer service. After holding for up to 20 minutes on different days of the week and at different times of the day and never reaching an agent I became frustrated and chose to live with the problem, realizing that Verizon would be of no help to me. When I finally became disgusted with the call dropping, and related poor reception issues, I decided to research the problem, read what others had experienced, how they coped, what problems they specifically reported, how they communicated their problems, how they were treated by Verizon, and finally what solutions were offered by Verizon, and the ability of those solutions to improve the problem to the satisfaction of the complaining/unhappy customers.
From what I was able to dig up, it appeared that replacing the iPhone was successful in satisfying the customers issues with call dropping less than 10% of the time. Statistically speaking, I felt that replacing one iPhone for another would be a waste of my time. Besides, if I can't get through to customer service on the phone, requesting a replacement is the least of my concerns.
You mention some other things that can affect service:
-Location of tower - Lived in same home for almost 50 years. Unless you moved the tower the day I activated my iPhone and deactivated my LG Chocolate (which received flawless reception in my home). I doubt that is the problem.
-Building structure - Again lived here for almost 50 years. It has not changed since the LG had flawless reception and the iPhone has been less than satisfactory.
-Weather - In the 4 years with the LG Chocolate we had about every type of weather that is typical for this region, and never a problem. In the 6 months I've had the iPhone, the weather here has been pretty consistent and good and there is no noticeable difference to the constant call dropping.
-Tower congestion - Admittedly there were consistent blocks of time Monday-Friday that I did notice the LG slow a bit on data transmission, and attributed it to tower congestion. However, even at minimal usage times, such as 2, or 3, or 4 AM, the iPhone still is quite reliable in it's ability to drop calls and transmit data slowly.
In addition to the above things that can affect service, please keep this in mind, I have friends with smart phones on other networks, specifically Sprint and At&T. When they visit my home, I am quite envious of their reception, even when putting the phones side by side in worst spots in my home, theirs outperform mine in every test I have asked them humor me by doing. Other friends with Verizon smart phones that are not Apple products, receive better phone and data service/reception in my house than I do, but not as good as those with other providers.
From the data I was able to research, customer complaints and resolutions, and comparisons of reception in my home before and after the iPhone and with other providers, I concluded this:
Were I someday able to get through to customer service, I would be willing to jump through the hoops, as I am now, so that you can verify and collect what ever technical data you need regarding this problem.
Ultimately, I would be offered the same choice, or two, as all others having the same problem with their iPhone as I am. Exchange it for another iPhone, which is unsuccessful about 90% of the time, and/or I should purchase at my own expense a network extender. If I, and others, had always had poor reception/service in my home, I would have no problem paying for one. Since the case is the other way around, I decided to be proactive about my feelings on having to purchase one, resulting in my plea for help on the message board.
I do apologize for the length of my message, but I wanted to try to cover all of the potential questions that would be posed to me in an effort to look for causes that would eliminate the iPhone or the signal quality provided by Verizon of any blame.
Anyway, I am happy to have you open a trouble ticket and to answer any questions that anyone needs to ask, and do what needs to be done to find a solution. If you were unable to locate my account through my user name or email address I will provide that information below so that you can get started. If there is anything that involves asking a lot of questions, I suggest it be done via email, as over the phone will probably even frustrate the technician or CSR who has to call me back 20 times to complete the questions due to call dropping.
I sincerely hope that you are able to find a mutually beneficial solution to this problem.
Thank you,
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

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I've been with Verizon for roughly 13 years now. Through numerous phones, I've always had great service - reliable, good signal, MAYBE 2 dropped calls in all those years. I recently exchanged my old flip phone for an iPhone 5. For the most part, I'm greatly enjoying the phone. Except . . . it's dropping calls like crazy. In fact, a couple of days ago, it dropped 9 times in a single phone conversation (I was ready to just drive to my friend's house rather than continue.) I haven't had any issues with internet, e-mail or anything else, just phone calls. However, considering this is a phone, that's a HUGE issue and extremely frustrating.
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